The case has to do with Apex Door Company and its president Jim Dellani who has problems with his staff members. The summary of the problem is the following: workers of the company do their work in their own way and their errors cost a great deal of cash to the business, there is no formal training process of new staff members, workers don’t know how to utilize the multipage order form, task descriptions are not updated.
1. Our mindset towards the training procedure in Apex Door is the following: * As far as there are no updated task descriptions in the company a trainer usually performs an inappropriate training to a brand-new employee.
He does it in his own way. * Training is usually the same on every level of the company. There is no difference what position a new employee will obtain. * Training period is 1-2 weeks. We think that on some levels this quantity of time is insufficient. * Workers reveal a lack of interest in what they do * We likewise believe that this business does not have a good structure otherwise why does the president inform his workers how to perform their duties.
This is the task of managers or head of departments.
2. First of all the heads of departments of the company should make the job analysis and look through the job specifications. Then, they will have to update job descriptions in the company. Secondly, proper and structured coaching on the job training should be given. Managers have to look through the alternative trainings for the employees and to choose those that will be effective.
Managers also have to think how to organize this training and evaluate.
3. The organization of the training should be started from setting the objectives and creation the motivation for the training. As far as we cannot stop the process of manufacturing the training should be provided on the working place mostly. We can use the group method (lecture), training of newly-comers in the classrooms and at their working places, on-line studying, studying with the help of video conferences. The company can also organize the training of managers and etc. Each level of the company can use the most appropriate method for them. After training it would be useful to organize the evaluation to see if the training was successful.
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