Background of TechnoMart Industries
This report provides an analysis and evaluation of Technomart Industries employee satisfaction. The data analysis involved getting the descriptive analysis that is, getting the mean, mode median and standard deviation. Frequencies of data was also used to analyze different responses from the employees. Mostly tables were used to present the findings and they are in the excel sheet.
All the calculations and tables can be found in the excel sheet. The calculations shows that most the employees over 59% are loyal to the Industry such that they won’t take another job in a different industry even if they are offered higher salary. The employment average years is above the company the average years and the working hours is above the company’s recommended hours per week.
The observation made on the union members and non-union members, the majority of members are non-union members. It also show that non-union members have the highest mean number of working hours, they lead in all the occupation and they are also satisfied with their job more than the union members.
The company’s average years of employees is about 39 years which is still young but the company can opt to get new employees to cover employees who will be retiring and exiting due to new job somewhere.
Some recommendation which can be suggested is too increase the number of employees to reduce the workload so that number of hours an employee work per week conform to the one of the company.
Satisfaction of employees is one of the most important things which an employer may consider for a certain company to grow. The employees involves in delivering services to customers, making informed decision, answers to customers complains and many more. For them to deliver effectively they need to be satisfied by the employer appropriately. That is the reason for the survey on Technomart industries employee satisfaction
In pursuit of better performance by an employee and those satisfying customers, organizations like Technomart will be looking for strategies and investing in strategies to improve the output.
Offering variety of key services, the organization will be passionate in ensuring their employees deliver to the maximum in order to ensure the customers contentment with the services provided by the employees. Service organization are therefore putting in place Quality Control in their daily operations so as to ensure that their employees always perform their obligation right the first time and that they meet and even exceed expectations of customers after consuming the product of the firm or the services.
Survey Methodology
The consumers in the service market are not only cautious with the quality of products and services they consume, but also in the mode in which the services is rendered, and since they are the main party in the system of delivery being, therefore firms are implementing the techniques of quality control.
The satisfaction cannot be determined by just observing them carrying out their daily duties. It may require personal interview to get to know direct from them or giving them the questionnaire that can be answered at their own convenient time. In this case we used the questionnaire with closed ended questions mostly to get the uniformity of the information. The questions touched the position they hold, number of years they have been working with the, how satisfied they are with the current job, whether they can move to another company if they are offered more salary and many others.
The survey was conducted within the environs of the TechnoMart Industries. The questionnaires were given to some number of employees to represent the whole number of employees there.
Closed ended questionnaires were dispersed to a total of 400 employees trying to get their views on the different aspects contained in the questionnaires. Some few open ended questions were also available to help the respondents to choose for themselves for what to write.
The objective was to analyze and evaluate the employees’ satisfaction at TechnoMart Industries
In the overall survey, these are the main questions we were trying to answer;
- An overall view of work hours at TechnoMart
On the overall view of work at Technomart, we looked at the overall summary of the hour of work of employees per week. The average hours of work per week of the company is 40 hours, but we realized from the survey that the mean hours is 45.43 with range of 61 hours as some employees go beyond to work 89 hours and lowest hours is 28 hours. The standard deviation of the hours worked per week is 10.05. Commentary on the reason why some employees take few hours as some take a lot of time per week was not covered by the questionnaires, but this can be attributed to some factors; nature of the work, lack of enough specialist in job needing special skills, when the person you shifting with is on leave and it is a job going beyond time. The standard of deviation of 10.05 is large showing that majority of the employees work beyond the average time of the company.
Analysis of Work Hours Variation
The study touched also the number of employees working for more than 40 hours. The survey shows that 176 employees out of possible 400 surveyed which is almost half (44%) work for more than 40 hours per week and among the 24 employees out of possible 400 employees surveyed said they work for more than 60 hours per week. These violate way much the policy of the company of 40 hours a week. (J. Bennie, 2011) (Galea, 2014)
- Comparison of union and non-union members
The key variables such as the hours worked, occupation and job satisfaction were surveyed on the employees who are union members and those who belong to no union. On each variables, we got the general summary of each.
- Hours of work
To those who are members of a union, the maximum hours they work is 89 hours a week while minimum time is 32 hours a week. The mean hours of workers per week is 45.14, median and mode are both 40 hours per week and standard deviation 11.67.
To the non-union members, the maximum hours they work is 84 hours a week while minimum time is 28 hours a week. The mean hours of workers per week is 45.49, median and mode are both 40 hours per week and standard deviation 9.69.
- Occupation
On the occupation, the union members has 7.1% hold managerial position, 17.1% hold Professional position, 10.0% hold Technical/Sales position, 12.9% hold Admin support position, 5.7% hold Service position, 18.6% hold Production position and 28.6% hold Laborer position.
The non-union members, 18.5% hold managerial position, 16.4% hold Professional position, 15.2% hold Technical/Sales position, 17.0% hold Admin support position, 7.6% hold Service position, 12.4% hold Production position and 13.0% hold Laborer position.
- Job satisfaction
On the job satisfaction, the union members 31.4% said they are very satisfied with their current job, 40.0% said they are moderately satisfied with their current job, 11.4% said they are a little dissatisfied with their current job while 7.1% said they are very dissatisfied with their current job.
To the non-union members, 47.1% said they are very satisfied with their current job, 44.2% said they are moderately satisfied with their current job, 5.5% said they are a little dissatisfied with their current job while 2.4% said they are very dissatisfied with their current job. (OZTURK, 2015)
There are two variables which can explain or predict the likelihood achieving higher pre-tax income.
From the descriptive statistics we noted that the mean is 49.6 with a standard deviation of 0.7. This means there is small deviation from the means of the income before tax. This further indicate that there is no much different pre-tax of others than others. (Baik, 2016) (Robinson, 2010)
- Workers approaching retirement
Comparison of Union Members and Non-Union Members
This section is in response to the concern by the senior management that over the next few years coming, the company will have to undertake a large recruitment drive based on the fact the workforce is aging and a substantial number of employees will be retiring. We provide the senior management with an estimate of the:
- Average age of TechnoMart employees
Using the data provided, we ran a descriptive analysis of the data to determine the average age of the TechnoMart employees. Results showed that the average age of the TechnoMart employees is 39.41 years old. The oldest employee at the company was found to be aged 69 years old while the youngest employees was found to be aged merely 18 years old. The most frequent age (mode) was 33 years old while the median age of the employees was 38 years old. In terms of how widely the ages of the employees form the mean was, we found out that the standard deviation to be 10.61.
- Average time our employees have been working at TechnoMart
Again using the dataset once again, we ran a descriptive analysis for the variable named “employee working years”. This was to determine the average time that the employees at TechnoMart have worked. Results showed that the average number of years that the TechnoMart employees have worked is 8.67 years. The employee that had worked for a longer period of time had worked for more than 52 years. The TechnoMart employee who had worked for the shortest period was established to have worked for less than a month. The most common time period for the employees work period was found to be 1 year with the median working length for the TechnoMart employees being 5.25 years. Lastly, in terms of the standard deviation for the length of employment, we found this to be 8.38.
- Union membership.
The senior management team are highly concerned to unravel some of the claims related to the union membership. There is need to verify the claim on loyalty of the union employees which is claimed to exceed the industry average of 7.5 years. A number of inferential analysis were conducted to verify the claim that the union employees on average stay longer than the industry average of 7.5 years. The next subsections will see inferential analysis of the different subcategories.
We conducted a one-sample t-test to verify the claim that the union employees on average stay longer than the industry average of 7.5 years. The test was performed at 5% level of significance where we established that there is significant evidence to conclude that the average stay is longer for the TechnoMart union employees as compared to the industry average of 7.5 years (M = 10.74, SD = 9.21, p = 0.005).
We conducted a one-sample t-test to verify the claim that the male union employees on average stay longer than the industry average of 7.5 years. The test was performed at 5% level of significance where we established that there is significant evidence to conclude that the average stay is longer for the male TechnoMart union employees as compared to the industry average of 7.5 years (M = 11.21, SD = 9.87, p = 0.012).
Lastly, we performed a one-sample t-test to verify the claim that the female union employees on average stay longer than the industry average of 7.5 years. The test was performed at 5% level of significance where we established that there is no significant evidence to conclude that the average stay is longer for the female TechnoMart union employees as compared to the industry average of 7.5 years (M = 9.67, SD = 7.57, p = 0.203).
- The first part of this section was to establish whether the sample size of 400 was sufficient enough or whether it was small that it would not give good results. We explain the factors to be considered to ensure an appropriate sample size is gotten. The following are the consideration that we made to compute the ideal sample size;
- Margin of error (E = 0.04)
- The proportions (since the population standard deviation is unknown, a p=0.5 was used)
- The confidence interval used was the 95% confidence interval
The ideal sample size should have been 600 which is higher than our sample size by 200. This means that with a sample size of 400, we can say that we didn’t have an ideal sample size.
- The second part we compute the ideal sample size to help analyze employees working for more than 60 hours. We have the proportion of those working for more than 60 hours to be 6.5% (0.065). using the formula we have;
- Margin of error (E = 0.04)
- The proportions used is p =0.065
- The confidence interval used was the 95% confidence interval
From our computation, it is clear to us that there is no sufficient sample size. Since we only have 26 employees working for more than 60 hours we therefore need approximately 120 more.
Conclusion
This aim of this study was to understand the working of the employees at TechnoMart Company. The study used a sample of 400 employees to be able to make crucial analysis. Results showed that on average employees of TechnoMart work for about 45 hours a week. The company’s average years of employees is about 39 years which is still young but the company can opt to get new employees to cover employees who will be retiring and exiting due to new job somewhere.
The study noted that there are some sought of bias in terms of the occupation of the union and non-union members. There seems to be a favor towards no union members. This has subsequently resulted to low morale among the union employees as was seen in their level of job satisfaction. However, despite low job satisfaction levels, the union members are still very loyal to the company.
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