Discussion about social etiquette
Discuss about the on social etiquette in the business enterprise.
The present report provides an overview on the discussion on social etiquette in the business enterprise. The topic that has been selected for this study is the Etiquette of gift –offering in business. Etiquette refers to the code of an individual behaviour which delineates anticipation for social behaviour based on the conventional contemporary norms within a specific society, group and social class. It mainly relates to the rules which govern good behaviour and attitude of individuals as well as business and social interactions. It highlights on the cultural norms, rules of different groups and few accepted ethical codes. Etiquette facilitates the individuals in showing consideration as well as respect to other people and build good relationship between them (Trends, Avoid & Pilon, 2018). In fact, it relates to the standards which govern socially acceptable behaviour in a particular situation. Social etiquette in a business organization relates to the standard which govern any kind of social interaction relating to business that has been held away from the work. Business social etiquette has been considered as one of the key to business success. It plays a huge role in the business operations especially while interacting with international clients and other colleagues at any social events, (Jennings & Biss, 2016). Effective social etiquette in business helps to make winning impression among the clients, other stakeholders and colleagues working in the same company. There are few business organizations in the present century that needs more formality in the workplace and in other social events of the organization. The strength and weakness of present social etiquette displayed by the colleagues of my organization is also discussed in this study.
Significance of social etiquette in business
It has been opined by Valíková (2014) that, one of the basis of social etiquette in business is to build strong relationship with the colleagues by nurturing better communication. Social etiquette in business might vary between the nations and few principles can rest on time as well as geography. In today’s business world, social etiquette serves some vital functions that includes-
- Etiquette helps to provide personal security- By knowing proper way to behave in a particular condition makes an individual highly comfortable.
- Protect the emotions of other individual- Proper social etiquette in business helps to make other individual comfortable as well as protect their emotions.
- Improves the communication process- Social Etiquette increases communication by eliminating barriers during any interaction procedure (The Importance of Business Etiquette. 2018).
- It also improves the work status – Proper social etiquette improves the status of work in any of the difficult working situation.
- It creates good impression – Appropriate etiquette during client interactions helps an individual to create good impression to the client.
- It creates confidence in social situations and business- Proper social etiquette as well as social skills helps the workers in the business to ease uncertainty as well as replace it with proper decisiveness and direction.
- It increases employability, career success and productivity- Social etiquette in the business organizations increases employability and productivity and brings about success in the employees career. The reason behind this is that social skills and etiquette facilitates in leading people, solve- work related issues and approach complex circumstances in business.
Good social etiquette that is displayed by the employees in the organization allows the business to put best foot forward and also protect them as well as business owners from any kind of external as well as internal conflicts. As business social etiquette extends beyond workplace, it is vital for the individuals to adhere certain etiquette standards in the business related events. It has been pointed out by Jennings & Biss, (2016) that, the individuals with good dinning manners help to win over their counterparts as well as colleagues while the individual with bad conduct might miss out deal in business. Moreover, the etiquette of condolence letter, art of offering gifts in business also helps to improve business relations. In addition to this, there are few circumstances in which an individual do not realize their improper behaviour while interacting with other persons. However, social etiquette facilitates in correcting mannerisms, behaviour and communication during professional socializing. For the multinational business enterprise, social etiquette might create difficulty within the business enterprises as the mannerisms that are considered as polite in one nation’ s culture might not be considered as polite in another nation. It has been stated by Valíková (2014) that, an employee while conversing with the group of clients or managers might need to be humble, polite and sophisticated. Moreover, proper use of language is also necessary while interacting with the clients and colleagues. Social etiquette in business also requires that the body language of the individual must be polite and respectful while making any interactions during business socialization.
Significance of social etiquette in business
Pipyrou (2014) opines that the art of offering gifts to the business partners or clients might be rather stressful as well as complicated if etiquette behind this is not known. If an expensive gift is purchased but is not aligned to interest of recipients then the individual’s good intentions might be overshadowed by gaffe. It has been found out every business culture across the globe has the customs of gift giving. Thoughtful gifts often becomes easy way of improving morale as well as keep the clients happy and satisfied. Furthermore, it involves some crucial rules of offering gifts in different nations owing to difference in culture.
While giving gifts to the clients and managers of in the organization, my colleagues makes sure it is offered at appropriate time and within reasonable range in price. The business etiquette that my colleagues consider before offering gifts to clients, staffs, managers and other stakeholders of the enterprise are discussed below-
Gifts are sometimes personalized to every recipients during making any business operations in my workplace. The main reason behind such thought is that the clients or business partners are eager to know that they are being appreciated. It has been stated by () that, giving a gift which is mainly aligned with the people’s interest might mean more than promotional item from the organization (Kube, Maréchal, & Puppe, 2012). For instance, there occur some exceptions where some staffs of my organization prefer cash bonuses rather than physical gift. In this case, my colleagues generally keeps in mind preference of the individual before offering the gift.
Proper budget is planned for gift- giving occasions by the colleagues throughout the year as it mainly involves with the finances of the company. There are times when small amount of money is spent on the gifts if there is less amount of budget. In this situation, a gift card is provided to these staffs by my colleagues in order to show that are equally important to this business enterprise. In certain cases, as some individuals do not accept the gifts, the employees of the organization gathers information about this issue for avoiding an unpleasant circumstances.
It has found out by Anderson (2013) that , offering gift to one individual in business who cannot accept it owing to their religious beliefs might make gift recipient as well as gift giver uncomfortable. In that situation, my colleagues of this organization appreciates it by showing in other way, which involves sending small gift to other employees after completion of the project or providing it as bonus at the end of the financial year.
The Etiquette of Gift- giving in the business
Regifting refers to the practice of offering gifts which are previously obtained from other individuals. It has been evident from few facts that this practice is not acceptable in every business culture but is becoming increasingly common in the present century (Schrift, 2014). Regifting must be practiced in proper way owing to the fact that the gift recipient might have the ability to tell that the item is regifted one. My colleagues also adopt these practices in effective way in order to build good relationship with other staffs and collaborate with each other for achieving the target of the business.
The gifts should be provided to every individual of the organization and not only to particular team members in the business. While offering gifts, the employees of my organization makes sure that no individual are forgotten. Even if the budget is low, the management of the company makes sure that every employees receive the gifts or cards.
It has been seen from recent studies that in some nations such as Australia, gift- offering is not a major part of social etiquette in business. However, if a business partner coming from foreign countries is invited for dinner, then it is the social etiquette of foreign business partner to offer gifts to the Australian business partner. It has been suggested by Wurmser (2013) that, while offering gifts to Australian business partner, one should bear a thoughtful choice in mind rather than considering real cost of the gifts.
Even though gift offering in business is considered as one of the vital business social etiquette, it must not be considered as mandatory (Katzenbach & Smith, 2015). This is because selecting gifts from the colleagues as well as clients might be one of the challenging task in the business operations. However, it becomes difficult for the employees of the enterprise to come up with perfect gift by following gift protocol in business. There are several companies that still have strict policies or rules about the types of gifts to be given to the colleagues of the enterprise. However, my organization also has some of principles regarding the art of providing gift to clients, colleagues, and other staffs. In case any issues relating to gift offering occurs in the enterprise, my colleagues either ask their clients or check with their HR (Human Resource Department). In addition to this, all employees of this organization consider the interest of clients such as pastimes, hobbies and so on before offering the gifts to them. The groups of the company also makes sure that the item to be gifted meets a particular quality standard and thereby the logo of the company is printed on it in order to promote the business. Martin & Chaney, (2012) suggest that, the objective of gift- offering must be kept in mind that is to show gratitude and build good relationship with the clients. However, my colleagues of the organization also focuses on the objective of gift- giving and offers it in the appropriate time. This in turn helps to do business with the clients at appropriate time.
Personalizing gifts
The strengths of gift- giving in business are given below-
- Offering gifts to the employees or clients in business boosts their morale and keeps them happy
- It helps to develop the business to business relationship
- It improves the company’s image to the clients
- It makes every individual working in the company feel equal
- It clears misunderstanding that might cause while doing business with the clients
- Etiquette of gift giving to the colleagues helps to build good relationship and improve the work culture.
- It helps to increase productivity and improve performance of the business
- It also aids to expand the business in the global market
It has been cited by Schmiederer & Holdermann (2014) that, there are few weakness of etiquette of gift- giving to the clients or employees as displayed by colleagues in the entity. These weaknesses includes-
- Giving gifts to the employees or clients as a means of social etiquette sometimes increases cost of the business organization
- There are times when it creates motivational issues among the employees and clients as the gifts are provided in few times a year
- Sometimes when the gifts given to the clients are not the same, it damages their morale as they feel that there is an existence of personal biasness’s
- It often creates expectations among the employees and clients that similar gifts will be offered in future.
Conclusion
From the above discussion, it can be concluded that social etiquette facilitates to create good work culture and enhance growth in business. A gift- giving etiquette is one of the intricate issues as it takes into account difference in nation’s culture. The fact that the business partners or clients comes from different parts of globe, employees of the organization is required to have proper knowledge about etiquette of gift- offering. Moreover, good intentions of the individual might be overshadowed at times if the gifts purchased do not correspond to the interest of recipients. However, before offering any gift to the clients or other colleagues, one must be familiar with the social etiquette of gift- giving of the clients’ nation. Some of the vital points that must be considered in business social – etiquette are- proper types of gifts, occasion when it will be presented, value of gift and the way in which it will be presented. Furthermore, before sending or offering gift to the clients of the business, one must also keep in mind client’s religion so that it does not hurt their emotion.
References
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