Modes of Communication to Ensure Clear Message
Question:
Discuss about the Communication Skills from a Global Perspective.
Communication is important to make sure that the relationships between employers and employees exist. Several modes of communication exist that help in ensuring that the message transmitted between the employers and the employees are done without much nuisance. According to Austin and Pinkleton (2015), communication is important so that every department in an organisation are connected to one another. Effective communication is the key to success in an organisation. Poor communication can hinder the organisational progress and create a misunderstanding between the employers and the employees. The use of technologies in communication also plays a vital role in enhancing the communication process. Berkenkotter and Huckin (2016) stated that modern workplace provides emphasis on the manner in which technology can be used to ensure smooth communication in the workplace. At the same time, it needs to be kept in mind that workplace communication acts as a mode motivation for the employees.
The research highlights the communication that exists in a workplace and the manner in which it can be effective for promoting workplace culture and values. The consequences of poor communication are highlighted that provides details about the manner in which failure in communication can lead to disastrous effects at a workplace. The impact of communication technologies among the employees is discussed that highlights the application of communication and technology in the modern world. Furthermore, the assignment highlights the importance of communication as a means to motivate employees and ensure it provides suitable solutions to the problems and success in the workplace. To understand the topics in a broader and detailed manner, the assignment analyses four articles that highlight each topic. These articles are selected based on the effectiveness of the communications and the manner in which it can help an organisation to gain success. The viewpoints of the authors of the article are provided.
The article written by Husain (2015) highlights the significance and the importance of effective communication. The emphasis is more on the effectiveness of communication during the time of implementing changes. Change in organisations is important to ensure that the process of production or service takes a different route that may help an organisation to gain success (Habermas 2015). The article provides a clear discussion about the relationship that exists between communication and organisational change. It has been seen that more than one-third to two-thirds change initiatives fail in an organisation due to the lack of communication. Rumours of changes in an organisation spread quickly and it results in the resistance on the part of the employees. The article also discusses the advantages that exist to communicate successfully the strategies and decisions related to the effectiveness of changes. The efforts made by the employees to incorporate changes in a successful manner are highlighted in the article.
The steps that constitute change process in an organisation need to be followed by effective communication. The manner in which the changes can be maintained accounts for setting up of objectives. It has been stated by Jenifer and Raman (2015) that the proper communication provides a learning curve for the employees and motivates them to work in an effective manner in an organisation. This opens up the possibilities of formulating two communication objectives that are necessary for the implementation of effective communication. The primary objective is to ensure that the employees are made aware of the tasks and policy issues that exist in an organisation and the secondary objective is to form a community within the organisation. The primary objective can be used to communicate changes in the unfreezing stage. This helps in making the employees mentally ready for the implementation of changes.
Benefits of Technology in Communication Process
Lunenburg (2016) in his article provides evidence about the concept of communication and the manner in which it is transmitted from one person to another. The article provides the reasons for the failure of communication and the impact poor communication may cause organisations. The article provides evidence that poor communication results from the existence of barriers to communication. The elements of communication are identified as the sender, receiver, encoder, decoder and the message. Block in the process of flow of communication may result in the failure of transmission from one individual to other. This includes poor message that is delivered to the receiver. Clarity of the message needs to be made so that receiver can understand the message. The author of the article is of the opinion that mere sending of a particular message accomplishes the task of communication. In this regard, it can be said that the barriers to communication need to be analysed.
The article identifies four types of barriers that cause the main hindrance to the communication in workplaces. These include the process barriers, semantic barriers, physical barriers and psychological barriers. These barriers block certain steps in the communication process that causes hindrance in the workplace. For example, the process barriers may be caused in any of the steps of the communication process. This may lead to poor communication in the workplace and because of this; the workflow in an organisation may be disrupted. After the analysis of the article, it can be said that poor communication is the main result of the failure in certain organisations. The message transmitted may not reach the receiver in the manner that it was intended. Thus, it can be said that this article provides a positive feedback about the ill effects of poor communication.
Pekkanen (2018) provides evidence about the fact that technology is effective for conducting communication in a proper manner. In the modern world, technology plays an important role in every business organisation. Communication technologies can be effective to modify the manner in which communication between individuals are made (Fan et al. 2015). The article aims to identify the capabilities that are offered by communication technologies. Companies applying communication technologies need to implement the capabilities in a practical manner so that factors relating to the modification of technologies can be used. Communication technologies help in enhancing the productivity of an organisation and it is measured by performing proper communication activities. However, it has also been implemented that the communication technologies are not the root cause of the increase in the productivity of organisations. Despite having ideas of the use of technologies, individuals need to apply it in a more coherent manner in organisations.
The article provides evidence of the fact that due to the emergence of technology in the modern world, Information and Communication Technologies have received more emphasis and an increased attention. Information and Communication Technologies refer to the application of all forms of technology that can be used organisations. The article conducts a survey among individuals working in a workplace to identify the response that is provided by them on the use of technologies for communication. The survey was conducted in the form of a questionnaire that provides opportunities to the employees to provide their thoughts. From the results of the questionnaire, it has been seen that most employees provided positive feedback about the method of information sharing and that it is the most important technological benefit that can be derived from the use of technology. At the same time, the article states that coordination with is important to maintain effective communication.
Effective Communication Strategies for Managing Organizational Change
According to the article written by Rajhans (2017), in today’s organisations, communication plays an important role as it is considered as a method by which employees can be motivated. Unlike other days, communication in the modern world has become complex and have varied according to the changes that take place in the business world. The article highlights the effectiveness of communication in the promotion of motivation for an employee. The success of implementing a communication process depends upon the manner in which productivity of an organisation increases. The manner in which employers communicate with the employees provides a lasting reflection on their minds. The motivation of the employees is reflected by the improvement in the performance of the employees. Thus, it can be said that the interrelationship between motivation and communication can be stated by the analysis of the article. The article states that communication takes several forms that can be used effectively in the modern business world.
Greenaway et al. (2015) stated that communication has a lasting impact in an organisation and on the employees. Effective communication from the part of the managers is perceived as a source of motivation for the employees. This can lead to the satisfaction of jobs and can help in being loyal to the organisations. All over the world, business is challenging and it is important for every organisation to remain highly competitive. Thus, the mere application of motivational tools cannot be the proper response for the employees to remain motivated. The implementation of various organisational practices can help in improving communication. Thereby, the manner in which communication of valuable information is provided helps in the effective implementation of the motivational factors in an organisation. Thus, it can be said that employees need to use communication along with other motivational factors to ensure that employees provide the best performance for the productivity of an organisation.
Conclusion
Thus, it can be concluded that the four articles provide a comprehensive view of the manner in which communication can take place in an organisation. The effectiveness of communication can be attributed to various departments in an organisation and the manner in which it can be helpful for the occurrence of organisational success. The articles in a united effort promote the idea of technology and the manner in which it can help an organisation in the modern business world. The first article provides evidence of the effectiveness of communication and the prosperity it provides to an organisation. Systematic analysis of the effectiveness of communication is conducted so that organisations can mitigate any barriers that result from the poor structuring of the communication process. In this regard, it can be concluded that the barriers to communication are formed mainly due to several process failures. The second article provides evidence about the processes and the impact of poor communication in the organisations,
Poor communication mainly results from the infidelity of the employees that result from the transferring of messages from one part to another in an organisation. The impact of communication technology in the modern world plays a significant role in the promotion of communication in organisations. The third article discusses such effectiveness and the manner in which Information and Communication Technology play an important role in maintaining proper communication in the modern world. Thus, it can be said that communication and technology are closely related to one another and contribute heavily to the success of an organisation. At the same time, the fourth article provides evidence that motivation plays an important role in maintaining the loyalty of the employees. Apart from the motivational tools, the communication tools can be helpful for providing motivation to the employees.
From the analysis of the four articles, it can be said that certain recommendations can be suggested that can help in maintaining the effectiveness of communication in organisations. One such method can be ways to identify and prevent the occurrence of the failure of transmission of messages. This can be done by ensuring that the flow of communication is maintained as a two-way process and employees receiving the messages, need to provide feedback after receiving the message. This can help the organisations to understand the process of communication flow and the manner in which rectifications can be made in case of breakdown of the process. Another recommendation that can be made is the fact that communication during change management needs to be done in an effective manner. The communication during this time can help in motivating the employees to accept the changes. This can act as motivating factors to the employees and the support for the implementation of changes can be provided in a proper manner. Thus, the application of these two changes in the communication process of organisations.
Reference
Austin, E.W. and Pinkleton, B.E., 2015. Strategic public relations management: Planning and managing effective communication campaigns (Vol. 10). Routledge.
Berkenkotter, C. and Huckin, T.N., 2016. Genre knowledge in disciplinary communication: Cognition/culture/power. Routledge.
Fan, S.P., Liberman, Z., Keysar, B. and Kinzler, K.D., 2015. The exposure advantage: Early exposure to a multilingual environment promotes effective communication. Psychological Science, 26(7), pp.1090-1097.
Greenaway, K.H., Wright, R.G., Willingham, J., Reynolds, K.J. and Haslam, S.A., 2015. Shared identity is key to effective communication. Personality and Social Psychology Bulletin, 41(2), pp.171-182.
Habermas, J., 2015. Communication and the Evolution of Society. John Wiley & Sons.
Husain, Z., 2015. Effective communication brings successful organizational change. The Business & Management Review, 3(2), p.43.
Jenifer, R.D. and Raman, G.P., 2015. Cross-cultural communication barriers in the workplace. Internafional Journal of Management, 6(1), pp.348-351.
Lunenburg, F.C., 2016. Communication: The process, barriers, and improving effectiveness. Schooling, 1(1), pp.1-11.
Pekkanen, K., 2018. The impact of communication technologies on individual workers’ productivity.
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