Importance of Proper Evaluation and Analysis
1. Benefits of involving clients in the making of service programs will be that the final product will be exactly to the liking of the end customers and the time for research and development would be saved.
2. Communication through emailing system and feedback forms.
3. Good communication skills are required. Then again proper evaluation of the customer is required. Thirdly analysis of the ideas and lastly implementation(Notesdesk, 2009).
1a. No feedback from the customer, lack of participation and again disinterest in sharing ideas.
1. Lack of knowledge, lack of ideas and lack of proper vision.
2. Try to learn the language he or she speaks, try to communicate with signs, take the help of a common friend, communicate generally on the idea, or bring up a common group between us.
2 A. Monitoring the need of the customer will help to understand the nature of his or requirements and also the demand that he or she can create for the company service or product. It can help the company to design the product (Dato, 2016).
a customer who is using the service of one brand can get attracted by the extra perks and the lower price of another brand, naturally the loyalty shifts. Then again client can get over the need or the habit of using the service or product with time. This happens in the case of people who leave their addictions for cigarettes etc.
b. Face to face round is the best form of communication; it creates clarity in communication. In other cases communication can be established with the help of emails and also group discussion. In the second case it is easy and the last example provides dynamism.
c. The five services of the NGOs, web based social media channels, survey research groups, feedback coordinating teams and the actual decision making authorities can work together for this cause.
3. Often the requirements of a single client happen to be many faceted. Satiating this would require the coming together of more than two or three organizations that have different natures of service. This intra agency coordination can bring an overall success to each of the service providing group.
4. 1. Four different stakeholders are the vendor developing the program; the stakeholders; the users of the program and the final analysers of the program.
2. The basic important facts of the programs, the benefits that are expected, the risk factors.
Stakeholders, Benefits, and Risk Factors
3. It will win the confidence of the shareholders, new ideas can be received, better bonding with the shareholders can be made and improved team work is ensured.
4. The customers could be informed about all the major developments and the changes that are being made in the company service or product and also the motives and the final goals with which in vision the changes are being brought about(Kenny, 2014).
5. 1. Financial resources will mean the monetary aid for the service that could be received out of loans and shareholders, the human capital will mean the suppliers and the employees and the physical resources could mean the machinery and the It support networks of the company.
2. Such forms of services are under the jurisdiction of the government who manages ghee entire activity and this activity is not judged on the basis of the profit that the organization makes.
3. It could be done simply with the aid of a balance sheet that would keep a track of the monetary input, the various costs and the balance amount left(Payton, 2016).
6. 1. The three principles will be clear communication skill, benefit for all, all involvement.
1. It helps the employees to work better as they are clear about the procedures and their roles in the overall company processes(Coach, 2015).
2. Sustainability in relationship is required so that coordination is in an impeccable condition and the service can be continued with relentless success.
3. Ten things that need to be documented are:
- The main clauses of the service.
- The main attributes of the service receivers.
- The main terms and conditions.
- The service rates if any.
- The situation in which the users can become defaulters.
- The penalties that needs to be paid.
- The names of the main authorities who are providing the services.
- The ways the users can complain against the service providers.
- The authenticity of the service providers as per the laws of the land.
- The other branches of the company.
1. The 6 criteria are:
- Quality Standards.
- The legal rules of the country.
- The compliance for employee benefits.
- Standards of terms and conditions.
- Penalty or defaulting standards.
- Quality Checks.
Records prove the authenticity and systematic approach of the company.
7. The main objective of continued improvement is to get continued success and maintain the position of the brand in the market(Ashkenas, 2012).
- A survey team, a survey form, satisfaction response, suggestion for improvement.
- Six questions will be
- For how long have you used the service?
- General feedback?
- Suggestions of improvement?
- Better competition?
- What makes them better?
- Any chances of switching the brands?
It helps to win customer support and trust.
8. On the Job training, will make them more skilled. Off the job training – will make them more competent, Flex training, will make them more technically sound and also survey taking training.
9.1. Development of the product will be impaired, the product will be developed with a wrong orientation and cost of development will be high.
2. Train employees in a better manner; create a smaller system of reaction, better tracking.
3. This is very important as it includes the element of cost factor.
Financial, Human, and Physical Resources
1. Example of SMART Service Program Goal- within one month coverage of education service will extend to 200 people.
2. Four reasons why a program might fail shall be if it is unplanned, not properly manned, with inadequate resources or without proper guidance.
3. Customers are one of the shareholders but there are other shareholders too. Customers will be interested in just the quality and price of the product but others will be interested in other aspects of the company profitability.
4. Feedbacks of the suppliers and that of the customers
1-a. Open ended questions need elaboration. Close ended questions need one word answer. Probing questions which is spontaneous after open ended questions and can not be anticipated.
1-b. Probing questions are coming after answer of open or close ended questions with relevance. Situation of probing question arises when answer of such question is followed with further relevant question in an interview. Example of such is – question: do you like Manchester United? After answering the same in positive or negative note, next probing question may follow: Why? (Mrkunz, 2007).
2-a. Diversity of consumer depends on individual taste, preference and availability, which depends of demographic characters.
2-b Rights of consumers are:
- Safety rights
- Information rights
- Choosing rights
- Hearing rights(Businessdictionary, 2015).
2-c. Individual needs are fixed with the requirement of the consumers with basic output expected from any product or service. Individual preference is depicting the preference of product or service which can meet their needs.
3-a. Typical needs of any user group towards community service sector is depending upon the key standards of meeting the expectation from that service with more needs of enhancement of level of that service. Code of practice is to ensure even and standardised way of providing the service to the user group without any discrimination within the members of the group. Legal obligations are mandatory towards protecting the rights of the members of the user group with concern about the environment.
3-b. For risk factors of the user group related to this service, it is to be ensured that non-discrimination between the members must be in place. Regulation requirements are mandatory for assuring even distribution of community service to the members. Sustainability requirement is enforced through long term plans for future period with scope of enhancement of the service.
4. My role related to line of work is to manage accounts of a private company.
- Job title- Manager accounts
- Job summary- looking after accounts and finance related issues of the company with statutory compliance
- Key tasks and duties- manage banking, proper book keeping of financial transactions, statutory compliance
- Required Skill- Bachelor in accounting
- Working environment- conversant in the computerised environment of cloud-based accounting
- Personal qualities- Basic of accounting with principles and practices, knowledge of cloud based accounting
5. Strategies to solve any problem:
- Identification- To find out the root cause of any irregularities
- Alternatives- To find strategies for the viable alternatives
- Best alternative- Assessing the alternatives, find out the best possible to get rid of the problem
- Implementation- Through proper assessment of viable mode of application of the alternative
- Situation impact- yes , it works as per plan to find out to solve the problem
1. Five specific approaches for service program to the mentally disabled consumers:
- Engaging as per their abilities in gardening.
- Providing scope for entertainment through sports
- Making arrangements for post secondary education
- Engaging them in library service as per their abilities
- Arranging for effective rehabilitation
2. Three suggested questions to assess the present situation with plan for future activity and identification of other needs to meet his health and leisure needs for the client who is physically challenged:
- What makes you feel relaxed?
- What situation creates stress upon you?
- What regular activity keeps you physically ok?
3. To meet the target audience of immobile elderly community for their health services, the suggested plan to extend health community service by introducing a mobile van with basic medical facilities and a doctor and nurse to attend them at their home. Due to their inability to move from home, Suggested mobile medical facility is needed to meet their requirement of health service which they need in dire consequences.
4. As the proposed mobile medical van would be in action, the impact of this facility will benefit the elderly members of the community who are unable to move for treatment from home. This facility will have the advantage of immediate impact on the community of needs through attending them at their home for immediate treatment. It also has advantage to meet the health needs of the community with special emphasis on the target audience who are really unable to move for treatment. The ideal solution will be intensive care unit mobile ambulance van which will take care of the immediate need of the elderly community who needs it for their physical condition and this will facilitate the purpose of such service which can benefit the community in long run with sustainability.
References:
Ashkenas, R. (2012, May 08). It’s Time to Rethink Continuous Improvement. Retrieved March 20, 2017, from Hbr:
https://hbr.org/2012/05/its-time-to-rethink-continuous.html
Businessdictionary. (2015). Consumer Rights. Retrieved March 20, 2017, from Businessdictionary:
https://www.businessdictionary.com/definition/consumer-rights.html
Coach, B. (2015, May 22). What is Business Communication? Meaning of Business Communication. Retrieved March 20, 2017, from Bizcommunicationcoach:
https://bizcommunicationcoach.com/what-is-business-communication-meaning-of-business-communication/
Dato, N. (2016, August 24). Monitoring Customer Experience: A Holistic Approach for Business Success. Retrieved March 20, 2017, from Marketingprofs:
https://www.marketingprofs.com/articles/2016/30529/monitoring-customer-experience-a-holistic-approach-for-business-success
Kenny, G. (2014, March 06). Five Questions to Identify Key Stakeholders. Retrieved March 20, 2017, from Hbr:
https://hbr.org/2014/03/five-questions-to-identify-key-stakeholders
Mrkunz. (2007, April 08). Close-Ended, Open-Ended and Probing Questions. Retrieved March 20, 2017, from Mrkunz:
https://mrkunz.in/2007/04/close-ended-open-ended-and-probing.html
Notesdesk. (2009, March 11). Business Communication and its Types. Retrieved March 20, 2017, from Notesdesk:
https://www.notesdesk.com/notes/business-communications/business-communication-and-its-types/
Payton, S. (2016, June 03). The Best Financial Resources for Your Business. Retrieved March 20, 2017, from Kabbage:
https://www.kabbage.com/the-best-financial-resources-for-your-business
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