Ways by which the hospitality industry differs from the others
The hospitality industry has been able to grow in a huge manner in the past few years with the help of growth in the number of tourist destinations and number of tourists as well. The managers, employees and staff members thereby need to gain the knowledge based on different operations and services that they wish to provide to the customers. The staff and employees of the organizations in the hospitality industry thereby need to gain huge levels of knowledge based on different operations. The reputation that the hospitality organizations in the industry needs to be managed in an effective manner by the employees with respect to the laws that have been implemented (Algieri, Aquino and Succurro 2018).
The hospitality based organizations thereby need to be aware of their legal obligations towards the customers and the staff in order to operate in a profitable manner. The laws related to hospitality industry are also not quite clear for all the organizations which operate in the industry. The laws related to this industry are different in different countries. The organizations thereby need to develop the strategies with respect to the agreements that are made between the countries. The country based agreements and laws thereby play an important role in the ways by which the organizations are able to operate in the industry (Arrowsmith and Craven 2016).
The report is mainly based on the analysis of the laws and regulations that are developed by the hospitality organizations in order to operate in the industry. The company can thereby operate in a profitable manner with the help of effective management of the employees and the customers so that they are satisfied with the services. The country which has been taken into consideration for the analysis of hospitality based policies is the United Kingdom. The ways by which different agreements based on trade are able to affect the operations of the hospitality based organizations will be analysed in the report (Benson 2015).
The quality of services that are provided to the customers plays an important part on the hospitality industry. The analysis of the expectations and perceptions of the customers in the hospitality industry is an important factor that can affect the ways by which the operations are managed. The hospitality industry and its operations are however quite different from the service delivery based activities. Hospitality has however gained huge popularity in the recent times due to the increase in number of tourist destinations. Customer service plays a major role in the hospitality industry (Bishop 2015).
The industry is thereby able to impact the quality of life of people and the employees as well. The quality based issues have an impact on the services that are provided by the organizations. The service quality is however closely linked with the satisfaction levels and value that is provided to the customers. The service delivery based activities that are conducted in the hospitality industry is different from that which is provided to the customers in the other industries. The services that are provided to the customers of hospitality industry are able to involve the community and provide them with economic and social benefits (Boniface, Cooper and Cooper 2016).
Analysis of the legal system of United Kingdom
The services in this industry are highly market driven in nature and the need to meet the high standards which are set by the customers. The ways by which services are provided to the customers have also proved to be different in case of the hospitality industry. The organizations which operate in this industry need to provide the required importance to the customers who receive the services. The hospitality sectors are linked with each other in such a manner that the operations in one of the sectors is able to affect the operations which are conducted in another sector (Brida, Cortes-Jimenez and Pulina 2016).
Different components of the hospitality industry are thereby related to each other and are able to support the operations of each other as well. The four different sectors which are considered to be a part of the hospitality industry include, food and beverage industry, travel and tourism industry, lodging and recreation. The services which are provided to the customers in all these sectors are affected by each other. The hospitality industry has thereby been divided into different sectors which have been able to affect the operations that are conducted in each of them. The sector is thereby different from the others in the industry which provide services to the customers (Buckley 2018). The hospitality sector thereby has to go through many changes which are able to affect their operating styles in an adverse manner.
The United Kingdom mainly consists of four different countries which include, England, Scotland, Northern Ireland and Wales. The laws that have been developed in the legal system of the country are thereby applicable to whole of United Kingdom. The four major sources of UK law are common law, European Union Law, European Convention on Human Rights and common law (Buigut, Braendle and Sajeewani 2017). The four different types of laws that are followed can be described as follows,
- Legislation – Legislation is considered to be the law that is creates by the legislature. The most significant areas of legislation are based on the Acts of Parliament. The principal legislature in this case is UK Parliament. This body has the power with which it can pass the laws which are applied to all the four countries. The Parliament of UK thereby consists of House of Lords and the House of Commons (Claveria, Monte and Torra 2015).
- Common Law – The legal based system of Wales and England is based on common set of laws.
- The European Convention of Human Rights – UK is the signatory to European Convention on Human Rights (ECHR). The Human Rights based act which came into existence on the year 2000 has provided the power of the courts in UK so that they are able to protect the rights which have been identified in ECHR (Coccossis 2017).
- European Union Law – UK also has the membership of European Union which further leads to the country in way by which it needs to follow the EU laws.
The classification of the UK laws is made in such a manner which will be helpful in making a distinction between the state and the individual citizens as well. This is able to govern the relationships which are developed among the private organizations and the individuals. The most evident distinction has however been made between the criminal laws and the civil laws as well. The civil laws are able to cover the areas which include, negligence, contracts, employment, family matters and land law. The civil laws that have been created by the government of UK are implemented in Wales and England (Cró and Martins 2017). The legal system that has been created by the government is not unified in nature. The three stats which are under the jurisdiction of the United Kingdom are based on different judicial systems. The judiciary system of UK is based on three different legal systems which include, Wales and England, Scotland and Northern Ireland. The judges who belong to the Supreme Court of England however have their jurisdiction over the different states which are a part of United Kingdom. The judges of Supreme Court of UK are also called the Justices of Supreme Court. The tribunal system of UK is a major part of the national system of the administrative justice with the tribunals which are classed as the non-departmental public bodies (De Vita 2014).
The legal system which has been developed in the United Kingdom helps in the formation and application of relevant laws in the three states. The three systems have different sets of systems and rules. However, some major fields of the law are applicable in across all the areas of United Kingdom. A single legal system has not been created for the United Kingdom as the system was developed by the political unions of countries which were previously independent. The Supreme court of UK has been able to receive the topmost position in case of all the civil and the criminal cases which take place in the states (Dekimpe, Peers and van Heerde 2016).
The Supreme court was formed in the year 2009 by replacing different bodies like, Appellate Committee of the House for Lords in Wales and England. The laws that have been formed by the European Union are also followed by the different states which are a part of the United Kingdom. The three legal systems which have been formed under the United Kingdom are thereby important parts of the entire operations of legal bodies. The different legal systems are thereby administered by the courts of those particular areas (Divisekera 2016).
The English legal system is however provided with the highest level of importance by the other states which form the United Kingdom. The Supreme Court has always played an important part in the formation of the laws that are particularly followed in the United Kingdom. Supreme Court is the final court of appeal which plays a significant role in the ways by which criminal and the civil cases can be maintained and the verdicts can be tested as well. The Supreme Court of UK plays the role of the highest body of law and the leader in the world of common law (Goldman and Neubauer-Shani 2017).
The British legal system is totally different from the ways by which the legal systems of the other countries are able to operate. The legal system of different developed countries is somewhat similar in nature. The influence and size of the British Empire is able to affect the legal systems that have been formed by the other developed countries. The legal systems of many other countries are thereby based on the British system. The different factors of the British legal system which are able to differentiate it from the systems of other countries are as follows,
- The oddest part of British legal system is based on the ways by which an unwritten constitution is followed. This factor is shared by some other countries in the world which include, New Zealand, Canada and Saudi Arabia. These countries however have a written constitution more than Britain itself. Canada follows the Constitution of Canada and Quran has been declared as the constitution of Saudi Arabia. The British colonies have thereby decided that the model of UK is not an appropriate one which can be followed (Hall and Coles 2014).
- The legal system that has been developed by Britain is adversarial in nature. The unwritten constitution of Britain has not been able to become famous globally, however, on the other hand the adversarial type of legal system gained huge popularity. The alternative to the adversarial system is the inquisitorial system. The major difference in this case is the way of pursuing the trial. The role that is played by the judge in this case is neutral in nature is case of the adversarial legal system. On the other hand, the inquisitorial type of legal system is where the judge plays an important and active role in the court. The proofs that are required for the civil and the criminal laws are similar (Kneževi? Cvelbar et al. 2016).
- The common law based system is used by the British government. The other major difference that has been created between the British legal system and the legal system of the other countries is based on the difference between civil law based system and common law system. The major part of the world is covered by the countries which follow civil laws and some countries are also known to follow to the common law based process. The common law based system is thereby provided high importance on the ways by which the people are served. The Supreme Court plays the central role in the formation and implementation of laws in the country (Li et al. 2018).
The legal system of the United Kingdom is mainly based three major legal systems which help in the application to a major geographical area. The English law is thereby applicable to three different states which are a part of this country. The three states mainly include, England and Wales, Scots law and Northern Ireland law. The three systems of law are totally different from each other and are able to provide different legal boundaries for the different states. The country does not have a single legal based system as the country was created with the help of political union of the countries which were independent previously (Mowforth and Munt 2015).
The Supreme Court of the country is considered to be the highest system of the legal areas of the United Kingdom. The civil and criminal cases of the country are placed in the Supreme Court of the United Kingdom. The Supreme Court of United Kingdom was established in the year 2009. The system of courts in United Kingdom is mainly headed by Senior Courts of England and Wales which consists of Court of Appeal, the High Court of Justice and Crown Court. Similar type of pattern is also followed by the Courts of Northern Ireland. The chief courts are the Court of Session in Scotland and High Court of Judiciary is responsible for the criminal cases. The laws that have been formed by the European Union are transposed actively into legal systems of the United Kingdom (Page and Hall 2014). The three different jurisdictions that are a part of the legal system of United Kingdom are as follows,
- English Law – This refers to legal system which is mainly administered by courts in Wales and England, which mainly run on criminal and civil matters as well. The English law is mainly known as being the mother of common laws. English law is described with the help of its own doctrines and is distinct from the civil law based legal systems. The codification of law is done in this case and laws are developed with the help of the judges in the courts. The judgements that are passed based on relevant laws are related to the application of statute and precedent (Peng, Song and Crouch 2014). The judgements which are passed in certain cases act as references for the future cases which are similar in nature. The courts which are present in England and Wales are further headed by the Senior Courts of England and Wales. Supreme Court has acquired the highest position in the entire legal system of the country. The courts of other states are thereby bound by the jurisdictions of the other courts of the United Kingdom (Peng et al. 2015). The decisions that have been made by the lower courts can be overruled by the Supreme Court and an entirely new judgement can thereby be passed. The judicial review may also be quashed by the High Courts of the country. The different acts that have been passed with respect to the English law have been able to create an efficient legal system. The English law is thereby influenced by the legal system that is followed in Scotland. The Scottish influence on English law may has been able to create a strong system of laws in the country (Powell and Iankova 2016).
- The law of Northern Ireland is also based on a common law system. This is administered with the help of courts of Northern Ireland. The ultimate appeal based in any judgement is thereby made to the Supreme Court of the UK. The laws that are followed in Northern Ireland are similar to the English law, rules of the common law are thereby imported into Ireland under the English law. There are however many differences which are related to the English laws and the laws which are followed in Northern Ireland. The sources of law of Northern Ireland are mainly Irish common and the statute law (Prebensen, Chen and Uysal 2018). The statutes of Parliaments of Ireland, Northern Ireland and of United Kingdom are thereby totally in force. The courts which are present in Northern Ireland are headed by Court of Judicature of Northern Ireland.
- The Scots law is also a unique system of laws which is based on an ancient type of Roman law. This system also features different parts of the common laws that are based on medieval sources. Scotland therefore has a mixed system of laws in comparison to that of South Africa which is based less pluralistic in nature. The chief courts which function in this area mainly consist of Court of Session for the civil cases and High Court of Justiciary for the criminal cases (Pulido-Fernández, Andrades-Caldito and Sánchez-Rivero 2015). Supreme Court of United Kingdom serves the highest court of appeals for different civil cases under the Scots law. The Sheriff Courts are mainly responsible for dealing with the criminal and civil cases which include the process of conducting criminal trials with the help of a jury. These courts mainly provide a service which is based on the lower courts with the 49 sheriff courts. The legal system of Scotland is thereby unique as it has three possible verdicts that can be provided for a particular case (Robinson and Picard 2016). The three different verdicts that can be passed by the courts in this area are mainly, “guilty”, “not guilty” and “not proven”. The Cabinet Secretary for Justice is mainly a member of Scottish Government which is accountable to the Police Scotland, criminal justice, courts and Scottish Prison Service which is responsible for the management of different prisons in Scotland.
The three different legal systems of the United Kingdom can be considered to be important aspects that are related to the legal system of the country. The legal systems are thereby able to affect the ways by which different sectors which operate in the United Kingdom (Sainaghi and Baggio 2017).
The laws, codes and regulations are needed to considered for the proper operations of the hospitality industry. The legal systems which are followed by different states of the United Kingdom are thereby related to the ways by which organizations which operate in this industry. The cost based on the remedies of the laws which are related to criminal and civil actions are related to serious breaches. The process of naming the new hotels in the industry are also impacted by the different regulatory implications. The Business Names Act 1985 owners of the hotels need to display a notice which shows the name of the owners (Scott and Gössling 2015).
The stationaries that are produced for usage in new hotels are based on the relevant contact based information. This applies to the services and goods, receipts, letters, accounting information and purchase orders. The production of advertising literature, updating the websites, marketing related pamphlets need to ensure that the hotel is able to follow the regulations that are set by the UK government. The guests of the hotel are to be provided with relevant information and the pricing based activities of the organization need to be done in an appropriate manner. The prices of different services cannot be changed after the information is provided to the guests. The descriptions which are provided to different guests need to be accurate in nature (Sokhanvar, Aghaei and Aker 2018).
The implementation of a proper booking process for taking the bookings from guests must to comply with the Credit Card Order 1990 which was passed in the United Kingdom. During the processing of the bills by the hoteliers, personal data of the customers need to be protected. The personal data of guests which are stored in the computers of these hotels need to be made available to the public. A serious threat that is provided to the customers is based on the unexpected fire and other disasters. The fire related accidents can mainly occur due to the electrical appliances and kitchen fire as well (Vellas 2016).
The safety based precautions thereby need to be implemented in different operations and departments of the hotel in an effective manner. Choice which is made with respect to the electrical appliances and other fittings that are used in the hotel need to be fire redundant in nature. The usage of fire redundant appliances is based on the compliance of laws related to the Furniture and Furnishings Act Regulations 1988. The modern type of furniture which is used by hotels in the hospitality industry have unique labels which are attached to them. The hotels thereby need to analyse different furniture that are used for the different purposes (Wang 2014).
The insurance based policies of the hotel industry are related to the adherence of the statutory fire regulations. The hotels and hospitality industry based organizations thereby need to safeguard the health and safety and welfare of the guests. The gas related equipments and gas appliances need to meet the Gas Safety related regulations. The health and safety based regulations that are formulated in the United Kingdom are able to affect the hospitality industry and operations of different organizations. The Health and Safety at Work Act 1974 states that hoteliers need to take notice of the substances that can cause illness and injury to the staff (Williams and Baláž 2015).
The employees need to be provided with the protective clothing which is needed for handling harmful substances. Different health and safety based regulations that have been formulated by the UK government need to be complied by the organizations which operate in the hospitality industry. The Safety and Signals Regulations Act 1996 is followed by the organizations in the industry in order to operate in a profitable manner. The threat that is related to legal actions that can be taken against the hotels can be mitigated by the hotels by following or complying with the Employer’s Liability Act 1969. The food that is served by the hoteliers to the guests need to be provided in such a manner so that it is prepared in a hygienic manner (Sokhanvar, Aghaei and Aker 2018).
Poor levels of hygiene can further cause issues in the health of the guests. The environmental acts that have been passed in the legal system of the United Kingdom play an significant role in the successful operations of hospitality organizations. The hospitality industry has been able to form an significant part of the economy of the United Kingdom. Hence, the compliance of regulations that are formulated by the government and the legal systems of different states of United Kingdom is important for hospitality industry (Scott and Gössling 2015).
The companies which plan to start their operations in the hospitality industry need to keep knowledge of the regulations and laws that have been formulated by the legal systems. The organizations in different states which are a part of the United Kingdom need to follow different regulations that are formulated by the legal systems of Ireland, Scotland and England. This will help in the effective operations of these organizations and increase their sustainability as well (Sainaghi and Baggio 2017).
Conclusion
The report can be concluded by stating that organizations in the hospitality industry can operate in a profitable and sustainable manner with the help of regulations that have been suggested by the legal systems of the United Kingdom. The legal system which has been developed in United Kingdom is different from that of other countries in many ways. Legal systems are however different in three parts of the United Kingdom which include, Ireland, England and Scotland. The governments of these countries thereby play an significant role in the ways by which the legal systems of these areas are developed. The legal system consists of three aspects of law which is able to affect the operations of the hospitality industry. The analysis has been able depict that the hospitality industry is highly affected by the legal system of the United Kingdom.
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