Research Philosophy
Student satisfaction is one of the most important parts of an institution to get the reputation as well as maintain student retention (Dow, 2017). As opined by Armstrong et al (2015), to acquire students’ satisfaction, management of every institution always think about the student welfare and try to provide best quality service to them. Kent institution was set up in Australia, in 1989 at Sydney, Burwood and at that time the only course offered by the institution was Information Technology.
In the present scenario, The Institution offers higher education course which includes courses like bachelor of business, accountancy and information technology and other one vocational course which consist business and technology-oriented training schedule.
The main aim of this research is to find out the main issues by which Kent Institution, Australia is mainly facing regarding student satisfaction and try to suggest the better way to resolve those loophole.
- Upbringing the best educational course and practice for both Australia and globe
- To analyse the satisfaction of Students of Kent Institution, Australia
- To suggest a better way, by which student can get satisfaction regarding the service provided by Kent Institution, Australia
KENT institute of Australia is a government-affiliated and registered as a private college which offers the bachelor degree in business, accounting, and information technology. The institution believes that all students coming from different cultures have given same education and also it has a special system to educate financially poor students. Industrial exposure, modern art facilities of study, modern facilities make this institution unusual and this was the reason behind select this institution for further investigation (Shah & Richardson, 2016).
Research Philosophy: pragmatism philosophy is selected which refers both quantitative and qualitative research method. This method can use large sample size process for survey and small sample for the interview process.
Research Approach: As the research does not target for building new theories and the level of the student’s satisfaction regarding the institution structure, thus this research mainly concentrate on the deductive research approach (Creswell, 2017).
Research Design: This research mainly based on the sequential explanatory research design as the qualitative data of the collection follows the collection and research result of quantitative data (Brace, 2018).
Data Collection Methods: Data collection has been conducted by using primary and secondary data collection method. In primary data collection method, the information is directly taken from the students via interview, survey. Apart from that, the secondary data collection includes more prominent way which is accumulated from online sources like websites, journals and books (Sadler, 2014).
Population and Sampling: To conduct academic research, simple random sampling is used to select 60 respondents for the survey process.
Data Analysis: The collected data is presented in tabular format and graphical format. After that, the data is analyzed with the help of percentile method and descriptive analysis of the data. Research Ethics: For conducting any research which includes human participants, following the research ethics is an important factor. In a primary research, the personal information of the participants needs to be kept in supreme secrecy.
Research Approach
1.
There are 58% candidates found, who mainly deals with Bachelor of Business. Apart from that, 38% candidates are related to Bachelor of Accounting.
2.
Regarding the question, 20% candidates are fully satisfied and 23% are satisfied. Instead of it, 21% and 16% candidates are dissatisfied and fully dissatisfied respectively.
3
Regarding this question, when asked the candidate regarding their satisfaction level of internet speed, 38% students of Kent Institution are fully satisfied and 43% students are satisfied with that aspect.
4
The respondent is asked about the favourite thing of the Library of Kent Institution in this question. Several types of responses found from the respondents as there were no specific options provided to them.
5
The management of the institution always should give importance to the feedback from service users. With resolving those issues, the reputation of the organisation can maintain properly.
6.
Figure: Student satisfaction level regarding the Kitchen area of Kent Australia
To respond the question regarding the satisfaction level of Kitchen area, 18% students are fully satisfied and 35% are satisfied. On the other hand, 25% and 16% students are not satisfied with the present kitchen area.
Research Design
7.
When asked the students about the condition of Desk in a classroom, only 20% students are fully satisfied and 32% are satisfied. Apart that, 15% and 10% students are not satisfied with this aspect.
8
In the light of the quality of computers which is mainly provided to the students for their use in the classroom, 43% students are fully satisfied and 35% are satisfied.
9.
When I have asked the students about their suggestion by which they can get better quality service from Kent Institution, Australia, there were 58 different types of responses found from the candidates. Two of them did not respond this question.
10.
Regarding the question asked, 39% candidates think that some power sockets are very essential into the classroom. 11% students want more internet speed to do any work fast. 20% students want more availability of Books into the library and 25% thinks about to open a new library and 15% candidates want some academic support into the library whereas Kitchen cleanliness is also one of the most important criteria for 27% students. 35% candidates require quality of desk into the classroom. Quality of computer and availability of the computers is also an issue by which 6% and 10% candidates are facing daily.
References:
Armstrong, G., Kotler, P., Harker, M., & Brennan, R. (2015). Marketing: an introduction. Pearson Education.
Brace, I. (2018). Questionnaire design: How to plan, structure and write survey material for effective market research. Kogan Page Publishers.
Creswell, J. W., & Clark, V. L. P. (2017). Designing and conducting mixed methods research. Sage publications.
Dow, K.L., 2017. Strengthening quality assurance in Australian higher education. In Global perspectives on quality in higher education (pp. 135-154). Routledge.
Kent Institute Australia. (2018). Home. Retrieved 5th June from: https://kent.edu.au/kent3/our-vision/
Sadler, G. R., Lee, H. C., Lim, R. S. H., & Fullerton, J. (2014). Recruitment of hard?to?reach population subgroups via adaptations of the snowball sampling strategy. Nursing & health sciences, 12(3), 369-374.
Shah, M., & Richardson, J. T. (2016). Is the enhancement of student experience a strategic priority in Australian universities?. Higher Education Research & Development, 35(2), 352-364.
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