Assessment And Strategy For 4G Telecommunication Infrastructure For Better Services

Business Case

Telecommunications Consultants India Ltd received TRAI Recommendations for augmentation of telecom infrastructure of the country to provide 3G coverage few years back. Similarly, the time is coming that the country is moving towards 4G for which telecom infrastructure has to be augmented again which is in the process. Telecom organizations need to upgrade their systems which they are doing slowly. If a telecom organization does not adapt to the needs of this augmentation, it is likely to lose its competitive edge in the market (TCIL, 2013).

The augmenting of the system to 4G infrastructure would allow a telecom organization to provide 4G services to its customers so that they can enjoy high speed networks. This could bring in more revenues for the organization, increase their reach in the country, and enhance their brand value for providing faster service with latest technology.

The project would include upgrading of the existing 3G infrastructure to 4G infrastructures which would require installation of different frequency bands like narrow band and broadband using single band, dual band, triband and penta band equipments. The installation would require going through a number of processes including site inspection, installation, integration, and so on (AT Kearney, 2016).

Objectives of this project would be:

• Identify sites that can be used for installation of bands required for 4G upgrading
• Procure infrastructure components for installation
• Carry out installation of the 4G bands and integrate them with existing systems
• Perform testing to ensure that the systems work as required
• Ensure that all technical and management issues are resolved so that the project is completed on time and within budget.
• Installation of the base 4G towers
• Ensure that the project is completed within budget
• Ensure that the project is completed within scheduled time (BIS, 2010)

Project Overview: This project involves construction of infrastructure and implementation of 4G equipments and networks across different locations across country for the 4G upgrading of the 3G network to 4G networks. A single site installation would take 3 months to complete.

Project Description: The project involves building of telecommunication infrastructure on approved sites, procurement and installation of 4G equipments and networking systems across the inspected sites.

Completion Criteria: When the installation of 4G network is completed and tested successfully to send and receive signals, it would be considered as completion of implementation stage. After completion, the deliverables would be accepted and training would be provided to the staff for the 4G monitoring and usage which would mark the completion of the project (Bains, 2016).

Success Criteria: The project would be considered as successful if the implemented network is able to provide the desired speed to the 4G mobile users across nation after implementation with interferences or blackouts (Bright Hub Media, 2013).

Project Boundaries: Project boundaries define what is in the scope of the project and what is not. The activities that are in the scope of this project include:

• Site Inspection
• Ordering of telecommunication equipments
• Installation of telecom components
• Testing of installation
• Integration with existing infrastructure
• Monitoring project to identify issues
• Come up with resolution of problems in case issues are observed
• Report installation status to client on regular basis(Bright Hub Media, 2015)

The activities that would be excluded from the project include:

• Testing of the 4G devices on whether they are working efficiently in the system
• Training of the 4G internet users on use of connection(CDC, 2006)

 Certain assumptions can be made about the project such as:

• The budget required to complete the project would be provided by the sponsor including the contingency funds allotted for emergencies
• Once the site is approved after testing , the installation would not have any issues in working unless there is an equipment failure
• The human resource hired and the consultants who are outsourced the project activities have all the right skills and knowledge to be able to execute the project efficiently.
• The scope of the project would not have any major changes(Caltrans, 2007)

The project has certain constraints that include:

• The available human resource is limited and the project has to be completed with their assistance such that the additional resources are only hired if a resource leaves the project before its completion for any specific reason
• The budget allotted cannot be exceeded beyond a contingency fund allotted while the project plan is approved by the sponsor( Changefirst Limited, 2009).

The results of this project would be :

• Installation- of 4G for all the circles in India for the telecommunication organization allowing all customers to get 4G services
• Increased speed of internet surfing for the users of the telecommunication company
• Installation of 4G towers in major telecommunication circles in India that belong to the company
• Deployment of carrier aggregator for 4G LTE service
• Installation of 4G base tower in all given locations where the telecom company is providing services(Crown, 2007)

With this project, it is expected that the telecommunication organization in consideration would be able to provide 4G services to its customers who would give them an opportunity to get more customers as well as get more revenues from existing customers who would make changes in their data plans.  This will also give them a competitive edge over others (FME, 2014).

Risk	Probability	Impact	Response Plan
Site can fail in the survey	Medium	High	If the site is failed in investigation then that has to be rejected and a new site for construction of telecommunication tower should be investigated as soon as possible for replacement (Force Management, 2013).
Scope of Project Changes over time	Low	High	If the project scope changes, it would add cost to the project and would lead to more time for execution. Major scope changes must be avoided by ensuring that it is properly defined after data gathering. In case of minor scope changes, the schedule must be modified accordingly (Frost, 2017).
Resources available are not sufficient to execute all the project activities	Medium	Moderate	If the resources leave or are not available then arrangements must be made to hire them immediately as per the project requirement. To avoid additional costs of hiring new resources in case someone leaves, the company can have resources hired on contract basis from Human resource consultants such that in case a resource leaves the project, a replacement could be immediately provided without extra cost of hiring (GDE, n.d.).
The installation of the system fails during implementation due to technical issues	Low	High	Such situations must be avoided by doing proper inspection of the site as well as equipments received such that no failure occurs at the time of installation. In case faulty equipments are received from supplier, the risk can be transferred and the supplier may be asked for replacement immediately (Infinite Campus, 2013).

Communication management approach: The project management office would be managed by a programmed manager who would be taking part in making communication strategies for the project team and stakeholders. Besides him, the communication matrix would be used for defining hat information to communicate, who to communicate, when to communicate, how to do it and who would be the communicator (MOSPI, 2008).

What to communicate	Frequency of communication	Communicating method	Project Sponsor	Project Team	Project Manager	Company Staff	Project Owner	Project management Office
Project Charter	Once at the beginning	Formal communication	Project owner	Review the charter	Responsible for action	Must be informed, consulted, participate and review project progress ,	Claim ownership	Must be kept informed Must review the plan
Project Management Plan	Once after charter approval	Formal communication	Project owner	Review the plan	Responsible for action	Must be informed, consulted, participate and review project progress ,	Should be kept informed about	Must be kept informed Must review the plan (Masons Thelen Reid LLP, 2006)
Project Scheduling	Monthly review and updates	Email	Project Progress review	Must participate actively	Responsible for action	Must be informed, consulted, participate and review project progress ,	As and when required	Must be kept informed
Project Progress Reports	Weekly reporting	Emails and meetings	Keep informed	As and when required	Responsible	Must be an active participant	As and when required	As and when required
Issue or Risk Log	When issue arises	Emails and Meetings	Keep informed	Must be an active participant	Responsible	Must be an active participant	When issue arises	When issue arises (Metafuse, Inc.;Core Performance Concepts, 2015)
Scope Change Management	When change is required	Emails	Keep informed	Must be an active participant and must be consulted with for taking decisions	Responsible	Must be an active participant	Must be kept informed	Must be kept informed
Lessons Learned from project	Once	Meetings	Need active participation	Must be kept informed Must review the plan	be an active participant Must	Must be an active participant	When required	Responsible
Implementation Review	Once	Meetings	Need active participation	Need to be kept informed	Need active participation	Need to be kept informed	When required	Responsible (Oracle, 2009)

Project Scope and Objectives

Communicating management would also have certain constraints such as:

• Meetings cannot be arranged ad hoc but would need to follow specific procedures for approval and conduct unless there is a big emergency to be dealt with.
• All the members of the project team must be kept informed about major decisions taken about the project as well as the meeting outcomes.
• The frequency of communication would have to follow the communication matrix without fail and should not deviate from that
• All the meeting outcomes and the project communication must be properly recorded and documented for the purpose of reporting as well as saving the lessons for the future
• Major decisions can only be exercised after taking formal approvals from major stakeholders rather than only acting upon the discussions made during team meetings(PDA, 2007)

Stakeholder communication requirements:

Stakeholders would have to be communicated for different reasons such as –

• When the technical and functional requirement of the development project have to be gathered such as the bandwidth requirement, number of devices required, location, frequency of delivery, specifications, installation requirements and so on.
• When the project progress against the major milestone has to be communicated to the stakeholders
• When the project faces some major issues in terms of schedule, quality, scope, or technical areas then the respective stakeholder with the right authority has to be informed
• When a major change is required to be done on the project, the approval has to be taken from the stakeholder(PMI, 2005)
• When the deliverables of the project have to be finally accepted then the major stakeholders are communicated to
• When there is need for feedback from the stakeholders on any issues or decisions taken on the project then the respective stakeholder who would be responsible would be communicated with(PMI, 2009).

What	Who	When	How
Project Progress Update	Project team	Fortnightly	Over email
Email support	Project team	Whenever required	Email to specific contacts
Meetings	Project team	As per communication matrix	Presence at the meeting
On Call support	Project Team	Whenever required	Over phone
Web conference	Project Team	Whenever required	Using web conferencing technology
Focus groups	Project Team	Whenever required	Discussion meeting lead by project manager
Site visits	Project Team	Whenever required	On site (PNS, 2014)

Communication standards: Standard templates would be used for all kinds of formal communication happening between team members as well as those happening between project manager and the project stakeholders. The meeting agenda would be fixed and the discussions would be recorded in the minutes of the meeting. Standard formats would be used for emails, project status reports, and bulletins (Pearson, 2000).

Roles and responsibilities: The project stakeholders have specific set of responsibilities defined for them such as –

Project Manager:

• Initiate the project by creating a project charter and submitting the same to sponsor to get the approval
• Create plans for managing the project, resources, risks, and more areas of project management
• Help the teams manage resources as required by the project
• Establish measures for control and monitor the project as it progress accordingly such that the progress can be compared with the project plan
• Coordinate with various human resources and project stakeholders to ensure that the communication flow is smooth and all the project requirements are met
• Coordinate with the project sponsor to get approval for funds and ensure that they are released as the project demands
• Establish and use control measures for the project to keep the schedule and cost in check always
• Determine the quality requirements of the project and prepare a quality plan to be followed to ensure that the project is executed with desired quality of deliverables.
• Manage risks and changes such that required approvals are taken from the respective authority on the project(Project Management Institute , 2000).

Project Sponsor:

• Assess the viability of the project from the business case and make a decision to approve or disapprove the project budget
• Provide sanction for the project budget and make arrangements to release the funds as and when required by the team
• Approve the additional funds whenever it is required in the cases of dire emergencies on the project(Prosci, 2007)

Project Team:

• Project team would be responsible for executing project activities like site inspection, implementation, and so on
• The team would have to report the progress of the project for their respective parts to the project manager on a daily basis
• Take part in weekly project progress meetings with the project manage to discuss progress, delays, issues, concerns, change requirements and more to take appropriate progress decisions
• Ensure that all the deliverables are met within the desired schedule as defined in the project plan(SAID, 2015)

Procurement Manager:

• He would be responsible for making purchase of the telecommunication equipments to be installed on various sites
• Procurement manager would also be responsible for assessing project requirements and vendors for selection of appropriate equipment for installation at the site(SPSU, 2015)

Contract Manager:

• Search and select vendors for products and services required on the project
• Prepare and get the contractual agreements done for the project deliverables with suppliers and vendors(Salas-Vega, et al., 2015).

Human Resource Manager:

• To identify resource requirements on the project
• To mobilize resources as required by the project form the existing teams or generate requirement for hiring new resources
• Coordinate with the project planner on planning and selecting resources for the project(Scottish Qualifications Authority, 2007)

Various kinds of Communication methods and technologies can be used by the project manager and team on the project to communicate internally or with the project stakeholders such as:

• Email can be used for a formal communication that can be done internal as well as externally
• Phone calls may be made to tackle emergency situations or those requiring an immediate feedback or information disbursal to a person or a team
• Internal employee chat technology may be used so that the employees can coordinate with each other better
• Mobile phone cane used for chatting or calling each other for situations needing immediate responses
• Meetings would be used for discuses important and detailed matters between project teams and stakeholders that could be providing information, taking decision, presenting progress of the project and so on.

For every meeting that would be formally conducted within the organization or swath the client or stakeholders, there would certain guidelines that would be followed including:

• A formal invitation in the form of an email must go to all the required attendees of the meeting
• A confirmation must be taken by the meeting coordinator form all the expected members to ensure that they are attending the meeting
• The minutes of the meeting must be recorded during the meeting a nod the information must be shared with all the team members including those who were invited but could not attend the meeting
• An action plan must follow the minutes of the meeting which would determine the list of activities that are to be taken immediately after the meeting along with the identification of responsible resources
• Every meeting must have a moderator who keeps the discussions happening during the meeting on track such that the group is not distracted and at the same time, all the required discussions are completed within time(Thinking Portfolio, 2016).

WBS	Task Name	Duration	Start	Finish
1	Telecom project	175 days	Mon 01-05-17	Fri 29-12-17
1.1	Site Investigation	13 days	Mon 01-05-17	Wed 17-05-17
1.2	Design	60 days	Thu 18-05-17	Wed 09-08-17
1.3	Project Commencement	30 days	Thu 10-08-17	Wed 20-09-17
1.4	Construction	53 days	Thu 21-09-17	Mon 04-12-17
1.5	Project Closure	19 days	Tue 05-12-17	Fri 29-12-17

	Task Name	Predecessors
1	Telecom project
2	Site Investigation
3	Survey
4	Geotechnical Survey
5	Soil Boring
6	Soil Investigation	5
7	Underground Survey
8	Utility Investigation	6
9	Survey Drawing	6
10	Design
11	Foundation	8,9
12	Tower	11
13	Equipment	12
14	General Design
15	Design Detail	13
16	Specifications	13
17	Construction Cost Estimation	13
18	Drawings
19	Shop	15,16,17
20	Record Set	19
21	Project Commencement
22	Project Directory	20
23	Site Access	22
24	Coordination	23
25	Documentation	24
26	Work Scope	25
27	Project Schedule	25
28	Construction
29	Bidding
30	Pre-Bid meeting	26,27
31	Bid opening	30
32	Bid review	31
33	Construction Contract
34	Contractor Selection	32
35	Awarding contract	34
36	Approvals
37	Contractor Approval	35
38	Test reports	37
39	Shop Drawing	38
40	Construction Progress review
41	Schedule	39
42	Review	39
43	Change Management
44	Scope changes identification	41,42
45	Change orders	44
46	Change execution	45
47	Project Closure
48	Delivery	46
49	Testing	48
50	Training	49
51	Project Sign-off	50

Work plan activity	Milestone
Site inspection	17th May 2017
Inspection and approval	17th June 2017
Installation of equipments	20th July 2017
Integration	27th August 2017
System testing	30th September 2017
Approval to go online	5th November 2017
Project Closure	29th December  2017

Task Name	Total Slack
Telecom project	0 days
Site Investigation	0 days
Survey	0 days
Geotechnical Survey	0 days
Soil Boring	0 days
Soil Investigation	0 days
Underground Survey	0 days
Utility Investigation	0 days
Survey Drawing	0 days
Design	0 days
Foundation	0 days
Tower	0 days
Equipment	0 days
General Design	0 days
Design Detail	0 days
Specifications	0 days
Construction Cost Estimation	10 days
Drawings	0 days
Shop	0 days
Record Set	0 days
Project Commencement	0 days
Project Directory	0 days
Site Access	0 days
Coordination	0 days
Documentation	0 days
Work Scope	0 days
Project Schedule	0 days
Construction	0 days
Bidding	0 days
Pre-Bid meeting	0 days
Bid opening	0 days
Bid review	0 days
Construction Contract	0 days
Contractor Selection	0 days
Awarding contract	0 days
Approvals	0 days
Contractor Approval	0 days
Test reports	0 days
Shop Drawing	0 days
Construction Progress review	0 days
Schedule	0 days
Review	0 days
Change Management	0 days
Scope changes identification	0 days
Change orders	0 days
Change execution	0 days
Project Closure	0 days
Delivery	0 days
Testing	0 days
Training	0 days
Project Sign-off	0 days

Acceptance plan helps customer of a project accept the project deliverables. An acceptance plan may contain list of all deliverables, criteria for acceptance, acceptance standards to be followed, acceptance testing methods, resource allocation for acceptance testing, acceptance review schedules, and final acceptance procedure (U.S. Department of the Interior , 2012).

The deliverables of this predict include:

• Delivery of project manumit plan
• Delivery of all the telecommunication equipment s required at the site for installation
• ‘Site inspection results for approval of site
• The installation and implementation of equipments and communication network on sites
• Integration of 4G systems with existing systems of the organization
• Functional, technical and operational testing of the system to ensure they are working as per expectations

The acceptance criteria would include:

• Meeting of standards of quality of all the deliverables including equipments and products delivered on the site
• The acceptance requires a positive functional and technical test results to go to the next level of acceptance testing
• The project must have all the listed deliverables and activities completed within the allocated time and within available resources
• All the stakeholder requirements must be met by the project deliverables which would be revealed upon involving the stakeholders both in requirement gathering and in outcome testing(WSDOT, 2015)

For acceptance testing, the project manager would make use of functional testing of the equipments and the check on the deliverables to ensure if all of them are sufficiently met on the project upon its execution. A testing schedule would be the part of the plan as identified in the project schedule such the tithe resources would be involved accordingly and the tests would be carried out for final acceptance from the client.

The procedure use for acceptance would be deliveries, review of the deliveries or technical testing in the case of equipments by the customer, an acceptance approval from the client suggesting that all deliverables are meeting their requirements and the final project sign off as a token of acceptance from the customer or stakeholder.

The project would, involve a huge number of activities to be outsourced to third parties including vendors who would supply for the  telecommunication equipments, companies who would be installing the equipments, the construction companies who would he constructing the site foundation for the establishing of the towers and other site installation. To be able to manage the expenses incurred in all the contracting processes as well as managing the contract, certain strategies would be used by the company for managing them such as (University of Exeter, 2015):

• Contractors would be selected on the basis of their records with previous project completed in the same domain such that only those contracts with sufficient experience of handling the similar level of project would be selected.
• Contractual terms and conditions must be mutually agreed upon by the company authority and the contractor and the same may be formally documented and accepted by both the parties in the contract
• Any deviation from the contract terms must pose legal binding on either parties to follow suit and in case of failure to abide by the terms, any party can take a legal action
• Contracts must b negotiated by the project manager with the help of the contract manager who would be the expert of the contracts and negotiations such that all the appropriate terms are included in the contract
• The contracts must mention all the deliverables requirements without a miss such that the contractor can be held responsible for its own actions
• The contractual terms must also include the details of situations of conflicts would be managed and how emergency situation should be handled as well as who would be responsible in the cases of specific risks are seen
• The contract documents must provide a way of acceptance of price, schedule, quality and other project related areas by both the parties on the reject(University of Exeter, 2015).

Conclusions

This report presented the project management plan for the project involving upgrading of telecommunication network for an organization from 3G to 4G which required installation of the new equipment and telecommunication network sites as well as integration of the site with existing company resources to complete the project. The report explains the business case and identifies various objectives and deliverables of the project. It presents various components of a project plan including communcation plan, resource plan, acceptance plan, quality plan, and so on. It was found that the project required use of a large number of resources that have to be streamlined and various project management plans must be followed in order to ensure that things are organized. The report identified the responsibilities of all the team members including the project manager who is responsible for the complete project form beginning till the end and has to ensure ell deliverables are met with wealthy standards are followed and communicating between team sand stakeholders are managed properly to ensure that all the activities planned on the project are appropriately executed. The project management plan presents an opportunity for any company to begin on the project and complete it on time taking care of all its resource and other requirements.

Risk Management Plan

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