Implementation of Total Quality Management
Fabhouse is one of the leading garments manufacturing organization that offers wide range of products to its local as well as global consumers. The primary objective of the organization is to provide quality product and service to its consumers. Being one of the leading names in the designer garments industry, it possesses an experienced team of leaders. Although, it has adopted various initiatives to save earth for future generation, the organization is suffering from various quality issues which can put negative impact on the organizational development. However, the organization is currently experiencing various kinds of quality issues due to late production and lack of quality management team as mentioned in the given case study.
The below mentioned article has concentrated on implementing total quality management system in Fabhouse. Therefore it has discussed about the organizational practices that have support the environmental growth and some recommendations have been made to improve the organizational practices.
Fabhouse, being a garment manufacturing organization must establish a strong organizational structure to provide quality service and products to the consumers. The arrival of various rival companies has increased the competitive nature of the market. Thus, the organization must observe the market trend and market situation to maintain the leading position in the market. Being an operation manager of the organization, it is the responsibility to identify the weak links of the organization and provide useful suggestion to the organizational leaders so they can overcome all the loopholes and reach to their desired position in the market. Hence, it can be advised to implement a quality management system in the organization that they must concentrate on six C’s of the organization to improve the quality of the entire organization, such as- commitment, culture, continuous, co-operation, customer and control (Goetsch and Davis 2014).
The organizational authority of Fabhouse must make sure that all the employees are committed towards the organization. Employees are considered as one of the major strength of all business organization. They play crucial role in the organizational growth (Sallis 2014). The organizational management must create an enthusiastic environment in the organization to increase the commitment level of the organization. The organizational management can provide some training and development program to the employees, where they can share their vision and mission with the employees. It will provide a sense of importance to the employees. The leaders of Fabhouse can easily share their experience with the employees. It will also be beneficial for increasing the commitment level of the employees. The organizational management must pay close attention to the requirement and satisfaction level of the staff members. They must provide some key support to their employees to motivate them, such as- monetary support, rewards and appreciation. By appreciating employees for achieving short-term goals the organizational authority can motivate their employees to provide their best performance to earn the common organizational goal. Fabhouse can adopt performance appraisal system to identify the best performers and weak performers of the organization. By such practices they can easily enhance the skills of their weak performers (Kafetzopoulos and Gotzamani 2014). At the same time they can cherish the performance of the strong performers who has great contribution towards the organization. It will surely increase the commitment level of the employees.
Commitment
The organizational management must adopt quality culture in the organization to maintain the quality in the organizational performance. The organizational management must ensure that all the employees and all the leaders of the organization are aware of their roles and responsibility. They must have a clear idea about the organizational objective. It will maintain the quality improvement culture in the organization (Gimenez-Espin, Jiménez-Jiménez and Martínez-Costa 2013). All the employees as well as all the management of the organization must be involved in the organizational activity. The managerial department of the organization must understand the importance of their involvement in the organizational function and must actively participate in the operation (Secanell et al. 2014). It is very important for the organizational authority to maintain healthy and interactive atmosphere within the organization and overcome all the obstacles together as a team. It will be beneficial to maintain organizational growth. The organizational management must involve their employees in the organizational decision making process. It will be helpful for the organization to achieve the long-term goal. The management of the organization must provide clear idea about the organizational target to the employees and they must encourage their employee to provide contribute to meet the satisfaction level of the consumers. By such practices the organizational management of Fabhouse will be able to follow the quality improvement culture within the organization (Baird and Harrison 2015).
According to many business organizations, quality management is a onetime process but the reality is different (Sadikoglu and Olcay 2014). The leaders of Fabhouse must realize that it is a continuous process and they must maintain the continuous improvement in the organizational policy, structure and strategy. The advancement of modern technology is transforming the scenario of the business organizations every now and then. The organizational management of Fabhouse must adopt modern and efficient techniques to maintain the organizational growth. Moreover, they must ensure that their organizational structure is flexible enough to adopt new techniques. It will be helpful to maintain continuous improvement in the organization. It has become for all the business organization to mould their organizational function according to the requirement of the consumers and market demand. Thus, the leaders of Fabhouse must consider the fact while designing their organizational structure (Senff et al. 2016).
The organizational authority must influence the employees to co-operate to achieve the organizational goal. They must use the skills and experience of all the employees in the organizational performance (Kwon, Lee and Shin 2014). The organizational management needs to influence employees to work as a team as organization goal can be achieved by team performance. They must make sure that all the employees are equally participating in the organizational activity and they are contributing for a better future of the organization. The organizational management must appoint skilled and experienced employees in the manufacturing field, so their experience can be utilized for the betterment of the organizational performance. The organizational management must maintain friendly environment in the organization and make sure that all the employees are in good terms with each other and interested to work as a team for the organization. The co-operation of all the staff members will be helpful for achieving the organizational goal (Leischnig, Geigenmueller and Lohmann 2014). Organization can overcome many obstacles by working together and using their bets skills. The organizational management must allow all the employee to show their key skills and motivate them to actively participate in the organizational activity. It will be helpful for achieving long-term goal.
Culture
Customers are the key element of all the business organization (Adams, Smart and Huff 2016). The primary motive of all the business organization is to earn the faith of the potential consumers and provide quality service to them to maintain long-term and healthy relation with the loyal consumers. The organizational management of Fabhouse must observe the requirement and preference of the consumers, as it is important to improve the organizational performance. The organizational management must provide a clear idea to the employees that the primary organizational objective is to meet the satisfaction level of the consumers and they must design their organizational structure accordingly. The organizational management must maintain the quality of their product and service. At the same time they must encourage their workers to complete the production on time, to match the expectation level of the consumers. Delay in production can put negative impact on the consumers about the service and product of Fabhouse (Cameron and Green 2015). The organizational management can conduct several market researches to observe the recent market trend and demand of the consumers. It will be beneficial for the organizational management to improve organizational performance. They can use communication tools as their weapon to gain the feedback of the employees. By using social media, and other modern communication tool they can easily interact with the employees which is highly beneficial for the organizational growth (Camisón and Villar-López 2014).
The management of Fabhouse must control the performance of the organization and maintain the performance graph. It will help them to identify the performance growth of the organization by comparing current performance graph with the previous one (Kelly 2016). They can easily identify the issues that can be harmful for the organizational growth. Thus, the organizational management must track the activity of the employees as well as organization. They can compare the profit margin of the organization to understand the improvement of the organizational performance. Being a leading business organization, the organizational management can use modern tools to measure the performance growth of the organization. Measurement plays vital role in the quality management system of the organization. The organizational leaders of Fabhouse must keep the records of the organizational performance to ensure a better future for the organization (Fonseca 2015).
There are various tools that can be used to analyze the quality of the organizational performance. It can be utilized by the organizational management of Fabhouse to improve the quality of the performance:
Cause and effect diagram is also known as the fishbone diagram. This diagram was discovered by Kaoru Ishikawa in 1968 (Beitsch, Yeager and Moran 2015). This diagram is used to avoid the risk of poor quality of the product. It helps the organizations to prevent all such factors that can be harmful for the organizational growth and put negative impact on the quality of the organizational product or service. It will help the organizational management to identify the issues of the organization, at the same time it will be helpful for the organizational management to identify the method that can be useful to overcome the issues. Fishbone diagram is mainly used by the organizations that are facing issues to provide quality service to their consumers. Thus, it can be used by the Fabhouse leaders to overcome the recent issues they are facing. Fishbone enlighten all the aspects of an organization to provide a transparent idea to the organizational management about the organizational barriers. Fishbone mainly focused on some organizational aspects, such as: methods, machines, people, material, measurement and environment. It will be beneficial for the leaders to identify the weak links and improve the organizational performance (Al-Dhaafri, Yusoff and Al-Swidi 2013).
Continuous Process
Fabhouse leaders can use check sheet tool to improve the performance quality of the organization. It will be helpful to collect and check all the data from the production firms. The organizational management can easily understand whether the manufacturing procedure is in the right path or not. In order to utilize check list tool, the organizational management must understand the issues that needs to be resolved and decide when the data regarding the issue needs to collect (Hazen et al. 2014). The organizational management needs to check the sheet in short while to ensure that the organization is performing in an appropriate manner. They must track the record every time the particular issue occur. It will be helpful for the organization to overcome all the barriers that is being currently experienced by the organization (Singh 2017).
Control chart can also be beneficial for the organizational management of Fabhouse. Control chart often uses by several business organization to ensure that the organizational activities are under control. The leaders can identify the areas where they need to put more effort to strengthen their performance. It will be helpful for the organizational leaders to understand the changes they need to adopt for the betterment of the organizational performance (Dhar 2015). Control chart is considered as one the powerful quality improvement toll that helps the organization to compare the current performance with the previous performance. Control chart was discovered by Walter. A. Shewart in 1920 (Lau 2015). The leaders of Fabhouse can easily identify the limits and loopholes of the organizational performance what the organization needs to concentrate.
Histogram is the mostly use quality improvement tool of recent time. It is mainly used by the manufacturing industry to observe that if their performance level is sufficient enough to meet the expectation level of the consumers. Histogram was founded by Karl Pearson (Tomic et al. 2016). The organizational management of Fabhouse can also implement this tool as their weapon quality improvement. By analysing all the data obtained from Histogram, the authority of Histogram can easily identify the whether they can fulfil the requirement of the potential consumers or not. The organizational management can improve their performance by using this tool. Histogram tool mainly consists of bar and numbers through which they can easily provide a clear idea to the employees and other members of the organization that if their performance needs t be improved or not to achieve the organizational goal (Eslamy, Newman and Weinberger 2014).
Pareto chart is also known as the Vilfredo Pareto. This is one of the useful tools among the seven quality improvement tools. It consists of both bar and line, so the organization can easily identify the weak and responsible areas (Dale 2015). The organizational management of Fabhouse can use this as their quality improvement tool. The role of the Pareto chat is to enlighten the defects of the organizational practice, such as- consumer complaints, low engagement of the employees in the organizational functions by which an organization can easily identify the responsibility areas where they need to put more effort for establishing a better future for the organization (Sadikoglu and Olcay 2014). It was first used by Joseph. M. Juran (Lewis 2016).
Co-operation
It is one of the quality improvement tools that can be used by the organizational management of Fabhouse. It is a mathematical diagrams that in being used by many business organizations to improve the organizational performance (Gunaydin and Oraz 2015). It helps the organizations t identify the responsible areas and weak pints, what they need to overcome. The diagram consists of many points and each point represents a particular variable. It will be helpful for the organizational management of Fabhouse to understand the loopholes n the organizational structure that can be harmful for the organizational growth. Thus, they will be able to rectify those areas and provide quality service and products to the employees (Bolatan et al. 2016).
The organizational management can use statistical survey as their quality analysis tool. Statistical survey is mainly conducted among a group of people within the overall population. The organizational leaders of Fabhouse can easily conduct the survey among the potential consumers or the primary consumers of the organization (Oakland 2014). It will be helpful for them to understand whether the consumers are satisfied by the performance of the organization or not. Therefore, they can consider the obtain data from the survey while designing their organizational strategy and structure (Jiménez-Jiménez et al. 2015).
By considering the organizational activity of the Fabhouse it can be stated that the environmental aspects of the organization is to use sustainable raw material for their production and packaging and save water for the future. The organizational management of Fabhouse believes in using high quality and biodegradable products in the product and packaging which will not harm the environment. Another environmental aspect of the organization is to reduce the water consumption in the organizational procedure which is highly beneficial for the environment.
In this modern era, where the existence of the animal and human being are at stake due to the rapid growth of environmental pollution and global warming, it has become mandatory for all the business organization to avoid such practices that can be harmful for the environment and the life cycles of the earth. During this crucial period, the organizational management of Fabhouse has taken a notable initiative to provide sufficient support to the environment by adopting some efficient strategy. The organization aims at using sustainable products for their production of goods and packaging of goods and avoids all kind of non biodegradable products in their organization. On the other hand, the organizational management have concentrated on reducing the water consumption in the firms. This is an innovative step taken by the organization. The rate of the environmental pollution is increasing day by day. In the past few years the rate of global warming has increased in drastic manner (Lelieveld et al. 2015). The animal planet and the human are suffering from various kinds of obstacle due to the rise of environmental pollution. Manufacturing industries, mining industries are considered as the villain, as due to various practices performed by these industries the environment is suffering from massive diseases such as global warming, water pollution, soil erosion, carbon emission and so on. According to many reports, in United Kingdom the pollution rate is growing high day by day. It has become mandatory for all the business organization to act as a responsible citizen to rescue the world to meet a deadly consequence. During this turbulence the organizational management of Fabhouse has taken a notable initiative to deal with the situation. This has put a significant impact on the local as well as global environment. Global warming and environmental pollution has become one of the major concerns from the local and global perspective. It is not only affecting the life of local people. It puts a negative impact on the every corner of the world. Thus, by avoiding the use of non biodegradable products in the production process and packaging system of the organization, the organization can avoid the production of all such harmful chemicals and filers that put negative impact on the environmental growth. Eventually, it will decrease the causes of the global warming. The organizational leaders of Fabhouse have set an example for other manufacturing organizations by implementing this noble initiative. It has paved the path of success for the organization. By taking this initiative the organization has become capable of drawing the attention of consumers from various corners of the world, as it has promoted a positive brand image of the organization among the potential consumers. Not only in the local market, in the global context also, Fabhouse has established a strong brand image by actively participating in the community development. As the organization is using high quality raw materials in their products, it has increased the interest of the potential consumers towards the organization. In recent time, consumers have become highly particular about the quality of the product. They are not ready to compromise on the product quality while they are paying the price. Thus the organizational management has taken an efficient step to meet the satisfaction level of the consumers by taking this notable strategy (Dadvand et al. 2013). This has provided a wide opportunity to the organization to increase set a milestone in the global market. The competitive nature of the global market has given a tough challenge to all the business organizations now a days. However, this notable step has led the organization towards the right direction to achieve the organizational goal and establish a strong brand among the other rival companies.
Another remarkable step taken by the organizational leaders of Fabhouse is the reduction water consumption in the entire organization. Water is considered as the source of life. It is one of the major assets that needs to be preserved otherwise the whole environment may face an awful conclusion in the coming years. The rapid growth of water and environmental pollution has put a negative impact on the water bodies. It has become a major challenge for the human an animal planet to discover useful and edible water. It is often evident that manufacturing companies play an important role in increasing the pollution in the water body. They often adopt such practices that put harmful increases the rate of water pollution and environmental pollution. There are many reasons that are responsible for such negative activities of the manufacturing firms, such as lack of awareness and lack of sense of responsibility and so on. In this scenario, the organizational management of Fabhouse has set an example by adopting low water consumption strategy. There are many sectors in the organization that require high consumption of water (Zannetti 2013). To avoid such practices, the organization has incorporated many innovative and modern technologies that can support their initiative. The organizational management has set a milestone in the local and global market by adopting such initiative. The rapid growth of water pollution has become the major concern for the entire world now a days. The animal planet and human are going through a rough patch due to the arrival of water pollution. According to many reports, the rate of water pollution has drastically increased in past ten years due to environmental pollution and increment of manufacturing and mining factories. There are many pressure groups that are taking active part to spread awareness for saving water. However, there is a lack of initiative among the factory owners and society to protect the water bodies from the harmful effect of global warming. The organizational management of Fabhouse has grabbed the attention of entire world by reducing the water consumption in the entire world. This works as promotional strategy for the organization as well. By avoiding the excessive use of water, the organization has preserved the water for the future generation of the world. At the same time they have taken another initiative to avoid all such practices that can increase the water pollution rate in the environment. Such practices often work a public relation tool for the organization to promote the brand image among the consumers. The organizational has put a significant impact on the nature as well as among the consumers. It has provided a positive sense regarding their organization among the consumers which has put a significant impact on the market demand of the organization and profit margin of the organization. It has motivated other business organizations to implement such unique strategies for their organization. Many organizations have followed the path of Fabhouse to support the environmental development. By avoiding practices that can harm the water bodies the organizational management has save local water bodies which has supported the growth of animal planet and helped the human beings to survive. Eventually, it has put significant impact on the global environment as well (Freeman et al. 2014).
- The objective of Fabhouse management is to reduce the rate of environmental pollution up to ten times from recent scenario.
- The organizational management aims at help the growth of animal planet and save the existence of human in the earth.
- The organization wants to save the earth from the harmful impact of global warming.
- The organizational management of Fabhouse wants to preserve the environment for the future generation.
- The organizational management of Fabhouse wants to save water for the use of future generation.
- They want to save the environment from the harmful chemicals.
- Save the environment from the harmful effect of non-biodegradable products.
- Establish a bright future of the organization.
- Maintain healthy relation with the loyal consumers and meet their satisfaction level.
- Maintain healthy relation with the local people and local community.
- Support the environmental development.
- Participate in the community development.
- The organization wants to reduce the effect of global warming up to 5% in coming ten years.
- The organizational management wants to save water up to 10% in coming ten years.
- They want to avoid all such practices that can increase the rate of environmental pollution and water pollution up to 5% in coming five years.
- They want to decrease the use of non bio degradable products in a significant manner in coming years.
- The organizational management wants to increase the sales rate of the organization up to five times than current scenario by using high quality raw materials.
- The organizational management wants to increase the profit margin of the organization up to five times in coming five years.
Bing one of the powerful name in the manufacturing industry, it is giving tough competition to other rival companies by its production and service quality. On the other hand, by taking some remarkable steps to support the environmental growth, such as – low consumption of water and use of sustainable raw materials for the production and packaging system of the organization, it has left no stone unturned to earn success in the local as well as global market. The organizational management conduct various innovative programs to implement these initiatives in the real world, such as:
The organizational management always encourage their employees to adopt these strategies and actively participate in the environmental development. They provide training and development program to their employees to teach them about the new skills and technologies that can be utilized to save the water and avoid high water consumption in any kind of organizational activity.
The organizational management of Fabhouse often provide training session to the packers of heir organization to teach them how to use modern techniques in packing. They have appointed experienced trainers from the respective fields who provide relevant information to the workers an d help them t adopt the latest technologies.
The organizational management provide training session to their workers who work in the manufacturing firms. They train them about the use of high quality and sustainable raw material in the production procedure. At the same they have been received all the relevant information related to the low consumption of water. It helps the organizational management to provide vivid idea about to the employees about how to maintain balance between the organizational product and service quality and environmental growth.
The organizational management make sure that none of their garbage pipe opens in any local water body. They consider the fact while designing their organizational structure. This is one of the major reasons of water pollution. The organizational management always pay close attention to the activity of their employees to avoid any kind or practices that can cause water of environmental pollution.
Fabhouse management maintain a strong supply chain to ensure that all the raw materials that are being used in the manufacturing firms are highly quality and sustainable. Though, it increases the production cost of the organization, the organizational management always appoint suppliers that provide quality and bio degradable products for the organization. The organizational management always maintain a transparent and interactive relation with all the suppliers and provide them sufficient support which motivates the distributors to provide quality product to the organization. The organizational management use high quality transports system in the organization to supply raw materials to the manufacturing firm to make sure that raw materials are ok to be used in the product manufacturing. The organizational management stay close to the suppliers and distributors of the supply chain management to identify their requirement and ensure uninterrupted delivery of quality and sufficient raw materials. By using high quality raw materials the organizational management has met the satisfaction level of the consumers.
The organizational management always encourage their employees for rain water harvesting during monsoon every year. They use modern and newest technology to save water during rain. After rain water harvesting, they purify the water and use it in various organizational activity. The organization has set an example by using rain water harvesting method within the organization. This has stimulated the growth of the organization to some extent. This is highly beneficial for the organization to implement low water consumption strategy in the organization. The organization provides all the relevant information about the rain water harvesting method to the employees so they can easily adopt the techniques. It is one of the remarkable steps towards the initiative the organizational management has taken.
The organizational management often conduct various social awareness campaigns in the local community to make local people aware about the impact of water pollution and encourage them to be involved in their initiative. During these campaigns, the organizational management teach local people how they can deal with water pollution, why it is important to save environment from the harmful effect of global warming. They encourage local people to adopt a better living standard by adopting modern technology and better life style. They encourage local people to play the role of responsible citizen by protecting their earth from the harmful effect of the global warming.
The organizational management use social networking sites to communicate about the issue of water pollution and the use sustainable raw material in the production process of the organization. The organizational authority is aware of the fact that they can reach to the large number of people by using social media and they can convey their message to their consumers from the various part of the world. They always share all the relevant information regarding their organizational policy and activities. It motivates other to adopt their policy and implement these strategies which will be beneficial for the betterment of the earth and environment. Social media is now a days use as a most effective communication tool to maintain the interactive relation with the consumers and rest of the world. The organizational management of Fabhouse also uses it as their communication tool to earn the faith and respect of the potential consumers. It has increased the organizational sales rate as well as the profit margin of the organization.
Conclusion:
As per the previous discussion it can stated that Fabhouse being one of the largest manufacturing organization needs to adopt some quality management system in the organization. In recent time, the organization is facing various difficulties to achieve the goal due to the lack of quality management system in the organization. The organizational leaders of the Fabhouse needs to adopt six C’s of quality management system, such as- control commitment, continuous improvement, co-operation, customer requirement and culture. By adopting these strategies the organization will be able to maintain the quality of the organizational products and service. The organizational management can use various quality improvement tools for meeting the expectation level of the consumers, such as: cause and effect diagram, check sheet, scatter plot and so on. The organization has taken two remarkable initiatives to use sustainable resource for the production procedure and low water consumption. This has led the organization to earn faith and respect in the society and establish a better future for organization.
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