No holiday considered during the project lifecycle
Weekends off days
Daily working hours = 8 hours / day
From 8:00 AM – 12:00 PM = 4 hours (Working Time)
From 12:00 PM – 1:00 PM = 1 hour (Break/Lunch time)
From 1:00 PM – 5:00 PM = 4 hours (Working Time)
|
Task Name |
Duration |
Start |
|
Social CRM project for High Service Inc. |
109 days |
Fri 9/1/17 |
|
Initiation & Planning of Social CRM project |
14 days |
Fri 9/1/17 |
|
1-Milestone: Start of Social CRM project |
0 days |
Fri 9/1/17 |
|
2-Milestone: Finish of Initiation & Planning stage |
0 days |
Wed 9/20/17 |
|
Execution of New Social CRM Project |
82 days |
Wed 9/20/17 |
|
3-Milestone: Start of Execution Stage |
0 days |
Wed 9/20/17 |
|
Engage Consultant to compile short list of vendors |
9 days |
Wed 9/20/17 |
|
3.1-Milestone: Start engaging consultant |
0 days |
Wed 9/20/17 |
|
3.2-Milestone: Finish engaging consultant |
0 days |
Tue 10/3/17 |
|
Try & Select the Solution options |
7 days |
Tue 10/3/17 |
|
3.3-Milestone: Start developing various options |
0 days |
Tue 10/3/17 |
|
3.4-Milestone: Select the best option |
0 days |
Thu 10/12/17 |
|
Procure New System |
73 days |
Tue 10/3/17 |
|
3.5-Milestone: Start the Procuring procedure |
0 days |
Tue 10/3/17 |
|
3.6-Milestone: Procurement finishes |
0 days |
Tue 11/28/17 |
|
Integrate, Test, Implement, Train & Support the New System |
33 days |
Tue 11/28/17 |
|
3.7-Milestone: Start Integration of New system with existing architecture |
0 days |
Tue 11/28/17 |
|
3.8-Milestone: Finish implementation of New System |
0 days |
Fri 1/12/18 |
|
4-Milestone: Finish of Execution Stage |
0 days |
Fri 1/12/18 |
|
Close & Measure Performance of Social CRM Project |
13 days |
Fri 1/12/18 |
|
5-Milestone: Start Closing of the Project activities |
0 days |
Fri 1/12/18 |
|
6-Milestone: Finish the Social CRM project |
0 days |
Wed 1/31/18 |
|
Resource Name |
Type |
Initials |
Group |
Max. Units |
Std. Rate |
Accrue At |
|
Ben (Project Sponsor) |
Work |
BEN |
Internal |
100% |
$800.00/hr |
Prorated |
|
Gagandeep Kaur Maan (Project Manager) |
Work |
GKM |
Internal |
100% |
$535.00/hr |
Prorated |
|
George (Marketing Manager) |
Work |
GMM |
Internal |
100% |
$486.00/hr |
Prorated |
|
Project Team |
Work |
PT |
Internal |
1,000% |
$333.00/hr |
Prorated |
|
External Consultant |
Work |
EC |
External |
100% |
$2,148.00/hr |
Prorated |
|
Vendor (New System) |
Work |
VNS |
External |
100% |
$3,200.00/hr |
Prorated |
|
Resource Name |
Cost |
Group |
Work |
Subtotal |
Total |
|
Ben (Project Sponsor) |
$25,600.00 |
Internal |
32 hrs |
$ 300,000.00 |
$ 2,000,128.00 |
|
Gagandeep Kaur Maan (Project Manager) |
$107,000.00 |
Internal |
200 hrs |
||
|
George (Marketing Manager) |
$15,552.00 |
Internal |
32 hrs |
||
|
Project Team |
$151,848.00 |
Internal |
456 hrs |
||
|
External Consultant |
$292,128.00 |
External |
136 hrs |
$ 1,700,128.00 |
|
|
Vendor (New System) |
$1,408,000.00 |
External |
440 hrs |
|
WBS |
Task Name |
Duration |
Start |
Finish |
Resource Initials |
Cost |
|
1 |
Social CRM project for High Service Inc. |
109 days |
Fri 9/1/17 |
Wed 1/31/18 |
|
$2,000,128.00 |
|
1.1 |
Initiation & Planning of Social CRM project |
14 days |
Fri 9/1/17 |
Wed 9/20/17 |
|
$80,736.00 |
|
1.1.1 |
1-Milestone: Start of Social CRM project |
0 days |
Fri 9/1/17 |
Fri 9/1/17 |
|
$0.00 |
|
1.1.2 |
Prepare the Business Case (by working with Marketing Manager) |
2 days |
Fri 9/1/17 |
Mon 9/4/17 |
GKM, GMM |
$16,336.00 |
|
1.1.3 |
Prepare the Project Charter |
3 days |
Tue 9/5/17 |
Thu 9/7/17 |
GKM |
$12,840.00 |
|
1.1.4 |
Get approval |
1 day |
Fri 9/8/17 |
Fri 9/8/17 |
BEN |
$6,400.00 |
|
1.1.5 |
Fix System Requirements (with Marketing Manager) |
2 days |
Mon 9/11/17 |
Tue 9/12/17 |
GKM, GMM |
$16,336.00 |
|
1.1.6 |
Prepare the Project Management Plan |
3 days |
Wed 9/13/17 |
Fri 9/15/17 |
GKM |
$12,840.00 |
|
1.1.7 |
Prepare the Scope, Time & Cost Management Plan |
3 days |
Mon 9/18/17 |
Wed 9/20/17 |
PT |
$7,992.00 |
|
1.1.8 |
Prepare other required Management Plans |
3 days |
Mon 9/18/17 |
Wed 9/20/17 |
PT |
$7,992.00 |
|
1.1.9 |
2-Milestone: Finish of Initiation & Planning stage |
0 days |
Wed 9/20/17 |
Wed 9/20/17 |
|
$0.00 |
|
1.2 |
Execution of New Social CRM Project |
82 days |
Wed 9/20/17 |
Fri 1/12/18 |
|
$1,845,192.00 |
|
1.2.1 |
3-Milestone: Start of Execution Stage |
0 days |
Wed 9/20/17 |
Wed 9/20/17 |
|
$0.00 |
|
1.2.2 |
Engage Consultant to compile short list of vendors |
9 days |
Wed 9/20/17 |
Tue 10/3/17 |
|
$40,008.00 |
|
1.2.2.1 |
3.1-Milestone: Start engaging consultant |
0 days |
Wed 9/20/17 |
Wed 9/20/17 |
|
$0.00 |
|
1.2.2.2 |
Publish advertisement in Social Media |
2 days |
Thu 9/21/17 |
Fri 9/22/17 |
PT |
$5,328.00 |
|
1.2.2.3 |
Evaluate the received resumes |
5 days |
Mon 9/25/17 |
Fri 9/29/17 |
PT |
$13,320.00 |
|
1.2.2.4 |
Conduct Interview & appoint consultant |
2 days |
Mon 10/2/17 |
Tue 10/3/17 |
BEN, GKM |
$21,360.00 |
|
1.2.2.5 |
3.2-Milestone: Finish engaging consultant |
0 days |
Tue 10/3/17 |
Tue 10/3/17 |
|
$0.00 |
|
1.2.3 |
Try & Select the Solution options |
7 days |
Tue 10/3/17 |
Thu 10/12/17 |
|
$32,536.00 |
|
1.2.3.1 |
3.3-Milestone: Start developing various options |
0 days |
Tue 10/3/17 |
Tue 10/3/17 |
|
$0.00 |
|
1.2.3.2 |
Option 1 |
3 days |
Wed 10/4/17 |
Fri 10/6/17 |
PT |
$7,992.00 |
|
1.2.3.3 |
Option 2 |
3 days |
Thu 10/5/17 |
Mon 10/9/17 |
PT |
$7,992.00 |
|
1.2.3.4 |
Option 3 |
3 days |
Fri 10/6/17 |
Tue 10/10/17 |
PT |
$7,992.00 |
|
1.2.3.5 |
Analyze and Finalize the best solution option |
2 days |
Wed 10/11/17 |
Thu 10/12/17 |
GKM |
$8,560.00 |
|
1.2.3.6 |
3.4-Milestone: Select the best option |
0 days |
Thu 10/12/17 |
Thu 10/12/17 |
|
$0.00 |
|
1.2.4 |
Procure New System |
73 days |
Tue 10/3/17 |
Fri 1/12/18 |
|
$1,772,648.00 |
|
1.2.4.1 |
3.5-Milestone: Start the Procuring procedure |
0 days |
Tue 10/3/17 |
Tue 10/3/17 |
|
$0.00 |
|
1.2.4.2 |
Vendor Selection |
18 days |
Wed 10/4/17 |
Fri 10/27/17 |
|
$302,808.00 |
|
1.2.4.2.1 |
Publish advertisement in Social Media & Newspaper |
2 days |
Wed 10/4/17 |
Thu 10/5/17 |
EC |
$34,368.00 |
|
1.2.4.2.2 |
Receive tender bids |
10 days |
Fri 10/6/17 |
Thu 10/19/17 |
EC |
$171,840.00 |
|
1.2.4.2.3 |
Evaluate received bids |
3 days |
Fri 10/20/17 |
Tue 10/24/17 |
EC |
$51,552.00 |
|
1.2.4.2.4 |
Compilation & Negotiate with the shortlisted vendors |
2 days |
Wed 10/25/17 |
Thu 10/26/17 |
EC |
$34,368.00 |
|
1.2.4.2.5 |
Select and provide the Supply & Service order |
1 day |
Fri 10/27/17 |
Fri 10/27/17 |
BEN, GKM |
$10,680.00 |
|
1.2.4.3 |
Supply of New System |
22 days |
Mon 10/30/17 |
Tue 11/28/17 |
|
$563,200.00 |
|
1.2.4.3.1 |
Design by Vendor |
5 days |
Mon 10/30/17 |
Fri 11/3/17 |
VNS |
$128,000.00 |
|
1.2.4.3.2 |
Develop the new system |
15 days |
Mon 11/6/17 |
Fri 11/24/17 |
VNS |
$384,000.00 |
|
1.2.4.3.3 |
Deliver the New System |
2 days |
Mon 11/27/17 |
Tue 11/28/17 |
VNS |
$51,200.00 |
|
1.2.4.4 |
3.6-Milestone: Procurement finishes |
0 days |
Tue 11/28/17 |
Tue 11/28/17 |
|
$0.00 |
|
1.2.4.5 |
Procure the data & APIs for uploading in social media platform |
20 days |
Fri 10/13/17 |
Thu 11/9/17 |
PT |
$53,280.00 |
|
1.2.4.6 |
Integrate, Test, Implement, Train & Support the New System |
33 days |
Tue 11/28/17 |
Fri 1/12/18 |
|
$853,360.00 |
|
1.2.4.6.1 |
3.7-Milestone: Start Integration of New system with existing architecture |
0 days |
Tue 11/28/17 |
Tue 11/28/17 |
|
$0.00 |
|
1.2.4.6.2 |
Integrate with existing architecture |
15 days |
Wed 11/29/17 |
Tue 12/19/17 |
VNS |
$384,000.00 |
|
1.2.4.6.3 |
Trial new system with Marketing Department |
2 days |
Wed 12/20/17 |
Thu 12/21/17 |
GKM, VNS |
$59,760.00 |
|
1.2.4.6.4 |
Implement the New System across the enterprise |
6 days |
Fri 12/22/17 |
Fri 12/29/17 |
VNS |
$153,600.00 |
|
1.2.4.6.5 |
Provide training |
10 days |
Mon 1/1/18 |
Fri 1/12/18 |
VNS |
$256,000.00 |
|
1.2.4.6.6 |
3.8-Milestone: Finish implementation of New System |
0 days |
Fri 1/12/18 |
Fri 1/12/18 |
|
$0.00 |
|
1.2.5 |
4-Milestone: Finish of Execution Stage |
0 days |
Fri 1/12/18 |
Fri 1/12/18 |
|
$0.00 |
|
1.3 |
Close & Measure Performance of Social CRM Project |
13 days |
Fri 1/12/18 |
Wed 1/31/18 |
|
$74,200.00 |
|
1.3.1 |
5-Milestone: Start Closing of the Project activities |
0 days |
Fri 1/12/18 |
Fri 1/12/18 |
|
$0.00 |
|
1.3.2 |
Document Lessons Learned |
5 days |
Mon 1/15/18 |
Fri 1/19/18 |
GKM |
$21,400.00 |
|
1.3.3 |
Establish Metrics |
5 days |
Mon 1/22/18 |
Fri 1/26/18 |
|
$39,960.00 |
|
1.3.3.1 |
To measure number of likes in Facebook & Twitter follower |
5 days |
Mon 1/22/18 |
Fri 1/26/18 |
PT |
$13,320.00 |
|
1.3.3.2 |
To measure the increase in revenue generation |
5 days |
Mon 1/22/18 |
Fri 1/26/18 |
PT |
$13,320.00 |
|
1.3.3.3 |
To measure the impact on Customer Services |
5 days |
Mon 1/22/18 |
Fri 1/26/18 |
PT |
$13,320.00 |
|
1.3.4 |
Prepare & handover report on the lessons learned and metrics |
3 days |
Mon 1/29/18 |
Wed 1/31/18 |
GKM |
$12,840.00 |
|
1.3.5 |
6-Milestone: Finish the Social CRM project |
0 days |
Wed 1/31/18 |
Wed 1/31/18 |
|
$0.00 |
R – ‘Responsible’ A – ‘Accountable’ C – ‘Consulted’ I – ‘Informed’
|
|
Ben (Project Sponsor) |
Gagandeep Kaur Maan (Project Manager) |
George (Marketing Manager) |
Project Team |
External Consultant |
Vendor (New System) |
|
Prepare the Business Case |
A |
R |
C |
I |
– |
– |
|
Prepare the Project Charter |
A |
R |
C |
I |
– |
– |
|
Fix System Requirements |
I |
R |
C |
I |
– |
– |
|
Prepare the Project Management Plan |
A |
R |
C |
I |
– |
– |
|
Prepare the Scope, Time & Cost Management Plan |
I |
A |
C |
R |
– |
– |
|
Prepare other required Management Plans |
I |
A |
C |
R |
– |
– |
|
Compile short list of vendors |
I |
A |
I |
C |
R |
– |
|
Try & Select the Solution options |
I |
A |
C |
R |
– |
– |
|
Vendor Selection |
C |
A |
I |
I |
R |
– |
|
Supply of New System |
I |
A |
I |
I |
C |
R |
|
Procure the data & APIs for uploading in social media platform |
C |
A |
C |
R |
– |
I |
|
Integrate with existing architecture |
C |
A |
I |
C |
– |
R |
|
Trial new system with Marketing Department |
A |
C |
C |
I |
– |
R |
|
Implement the New System across the enterprise |
C |
A |
I |
I |
– |
R |
|
Provide training |
I |
A |
I |
C |
– |
R |
|
Document Lessons Learned |
A |
R |
C |
C |
C |
C |
|
Establish Metrics |
A |
R |
C |
C |
I |
I |
|
Prepare & handover report on the lessons learned and metrics |
A |
R |
I |
I |
I |
I |
|
Risk No. |
Description |
Probability (1 to 5) |
Impact (1 to 5) |
Owner |
Response Plan |
|
Oppo-1 |
Increase Customer Satisfaction level by delivering the exact solution as per the project objective and goal and improve the customer service through social media |
4 |
4 |
Project Manager |
The opportunity needs to be enhanced to achieve the goal and objective |
|
Threat-1 |
Risk of Cyber-attack in the system can impact the business very badly and customer satisfaction level |
3 |
5 |
Project Manager |
The solution needs to be built highly secured system to protect it from any kind of cyber-attack |
|
Threat-2 |
Could not be implemented at every location due to system barrier |
2 |
4 |
Project Manager |
Before designing the options, all the considerations and study need to be done to prevent from any kind of failure |
|
Threat-3 |
Loss of money and fame due to unsuccessfulness in achieving the desired objective |
2 |
3 |
Project Manager |
The objective, goal and risk register need to be discussed in every meeting to keep the team aligned |
|
Threat-4 |
Project may take more than six months and increase the resource cost & project budget |
4 |
3 |
Project Manager |
Time schedule is required to be assessed carefully and minutely to avoid any delay |
|
Threat-5 |
Unknown users / competitors may post bad remarks online which can impact the business opportunity |
3 |
4 |
Project Manager |
Feature needs to be added in the system, that without proper authentication none of the users can use or post any comment using this platform |
Agyei, Wallace. “Project Planning And Scheduling Using PERT And CPM Techniques With Linear Programming: Case Study.” INTERNATIONAL JOURNAL OF SCIENTIFIC & TECHNOLOGY RESEARCH 4, no. 8 (2015): 222-227.
Dumbrav?, Vasile, and Vl?du?-Severian Iacob. “Using Probability- Impact Matrix in Analysis and Risk Assessment Projects.” Journal of Knowledge Management, Economics and Information Technology, 2013: 76-96.
McConnell, Eric. “Project Budget and Financial Resources.” https://www.mymanagementguide.com. March 23, 2011. https://www.mymanagementguide.com/project-budget-and-financial-resources/ (accessed October 8, 2017).
RationalPlan. “Creating Budget Or Cost Baselines For Projects.” https://www.rationalplan.com. 2017. https://www.rationalplan.com/projectmanagementblog/creating-budget-or-cost-baselines-for-projects/ (accessed October 8, 2017).
Sciences Engineering Medicine. Chapter: 5 Risk Mitigation. 2017. https://www.nap.edu/read/11183/chapter/7#51 (accessed October 8, 2017).
Thakur, Sidharth. “How to Prepare a Milestones Report for a Project?” https://www.brighthubpm.com. April 4, 2011. https://www.brighthubpm.com/templates-forms/116196-how-to-prepare-a-milestones-report-for-a-project/ (accessed October 8, 2017).
Usmani, Fahad. “Lead Time and Lag Time in Project Scheduling Network Diagram.” https://pmstudycircle.com. PM Study Circle. 2017. https://pmstudycircle.com/2013/02/lead-time-and-lag-time-in-project-scheduling-network-diagram/ (accessed October 8, 2017).
Value Based Management. “Agreeing on Roles and Responsibilities: Summary of RACI.” https://www.valuebasedmanagement.net. 2016. https://www.valuebasedmanagement.net/methods_raci.html (accessed October 8, 2017).
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