Figure 1: Stakeholder for Tele-Health Record
(Source: Created by author on Visio)
As per the stakeholder map, the stakeholders involved in the entire system are classified into different categories. The roles and responsibilities of the stakeholders are shown in the following table.
|
Stakeholder Designation |
Stakeholder Category (Shown in Map) |
Stakeholder Roles and Responsibilities |
|
Admin |
Internal Operations |
This stakeholder is required to monitor the working of the system and report to the managers in case of any errors or issues. |
|
CEO |
Internal Operations |
The CEO is responsible for monitoring and implementing suitable changes and technologies in the existing system. |
|
System Managers |
Internal Operations |
The system managers are needed to ensure running the system as per the requirements and take suitable actions to prevent risks and issues. |
|
Patients |
Internal Executives |
Patients can create their own online profiles and upload their medical documents in order to receive treatment as per required. |
|
Employees |
Internal Executives |
The employees should use the system to perform various administrative and operational affairs of the hospital. |
|
Service Providers |
External Operations |
The service providers will provide suitable internet connection, cloud services and others that are essential for the MY HEALTH RECORD system. |
|
Doctors |
External Operations |
The doctors can create their own profiles, confirm appointments with the patients and check the medical files uploaded by their patients and upload medical prescriptions in the patients’ profiles. |
|
Ambulance Provider |
External Executives |
This stakeholder will provide ambulance to the patients after receiving request through the MY HEALTH RECORD ambulance service portal. |
|
Medicine Supplier |
External Executives |
This stakeholder will provide medicines to the doctors during surgery or urgent medication needs after receiving request through the MY HEALTH RECORD medicines portal. |
|
Investor |
External Executives |
This stakeholder will invest for any changes or upgrades to be implemented in the hospital. |
|
Equipment Supplier |
External Executives |
This stakeholder will supply necessary equipment required for the hospital. |
|
Government |
External Executives |
The Government will monitor the operations in the hospital and provide medical license as per required. |
Stakeholder Identification for Questionnaire Management
A questionnaire survey is to be conducted in order monitor the working of the My Health Record System and understand how this new system is benefitting the operations at the hospital. Hence, the questionnaire will be targeted towards the stakeholders who fall under the internal operations category and include Admin, CEO and System Managers. These stakeholders will be connected to the system throughout their period of work and hence, they are most likely to determine issues in the system as well as the benefits they are receiving compared to the previous systems.
Purpose of the Questionnaire
The purpose of this questionnaire is to determine the benefits received from the “My Health Record” system as well as identify any issues that might be faced by the stakeholders while using the same.
Questions to be Included in the Questionnaire
As a part of the questionnaire survey process, the following questions will be included.
- There have been a few months since MY HEALTH RECORD has been implemented. Have you noticed any improvements in the hospital operations? If so, what are they?
- Please explain the working of the system as you have experienced.
- Have the patients reported any issues from their end like facing problems while uploading their documents in the online portal?
- Which cloud operator is used for storing the documents of the patients and the doctors?
- Have you found any issues in the MY HEALTH RECORD system? What are they?
- Do you think the documents stored in the cloud of MY HEALTH RECORD system are secure?
- Have the issues reported by the patients been resolved at the right time?
- How do you plan to enroll more doctors and patients to use the MY HEALTH RECORD system?
- How do you plan to create awareness among more people regarding the advantages of the online based healthcare system?
- What initiatives have the hospital taken to ensure smooth running of the online healthcare system?
Figure 2: Use Case Diagram for Tele-Health Record
(Source: Created by author on Visio)
|
Use Case Name |
MY HEALTH RECORD |
|
|
Scenario |
Online Healthcare system of My Health Record |
|
|
Triggering Event |
The system that is described for the Tele-Health Record helps to get all the information that are involved in the system of Headspace. The information that are stored in the system includes the details of the patients, doctors, and the employees who are involved in the system. If the patient needs emergency service from the Headspace, the organization is able to provide the service to the user. The triggering event that is involved with making the system online is that the patients can get very quick service from the online service of My Health Record. |
|
|
Brief Description |
The application that is developed for My Health Record includes the data of the patients that are stored in the data base of their system. There are doctors, administrators, nurses who are involved in the system who are involved in solving the health problems of the patients who registers in to the network. This application that is designed helps to view the details of the patients which are needed by the doctors. The data are stored securely in the system database by the cloud provider. |
|
|
Actors |
The actors who are associated with the online system of My Health Record includes patients, cloud providers, administrators, and doctors. |
|
|
Related Use Case |
Similar use cases are being studied for designing the health care system of My health record. |
|
|
Stakeholders |
The stakeholders that are associated with the online healthcare system are divided in to four quadrants. The quadrants are known as internal executive, external executive, internal operations and external operations executives. The stakeholders involved are government, medicine suppliers, CEOs, hospitals, investors, patients, managers, cloud providers, admins, employees, and doctors of the system. |
|
|
Pre-conditions |
The information of the patients are to be stored in system of healthcare so that the doctors can treat them accordingly and prescribe the patients accordingly. The details of the patients includes the current status of the patients, history of previous health related issues and contact details of the patients. The System of My Health Record should have a flexible payment system with debit cards, credits cards, and also should have net banking facilities. |
|
|
Post-Conditions |
The post conditions that are included in the system is the treatment process of the My Health Record. The admins who are associated with the Headspace should look after the treatment process whether the treatment process is going right or not. There should be a proper address and a contact number of the patient so that the patients can contact them when necessary. In post condition, the payment process should also be successful after the treatment is completed. |
|
|
Flow of Activities |
Actors |
System |
|
1. Patients |
1.1 The details of the patients are stored in the system of My Health Record. 1.2 There should be a valid payment method in the system so that the doctors can proceed with the treatment process. |
|
|
2. Doctors |
2.1 Details related t doctors are also stored in the system of My Health Record. 2.2 The doctors should provide appointment accordingly. |
|
|
3.Administrator |
3.1 The data that are related to the patients and information of the patients, hospitals, and the doctors are to be managed by the administrator of the system. The details should be clearly and securely stored. 3.2 The login details that are available should be correct and validate by the admin of the system. |
|
|
Exception Condition |
The exception that can arise for the system is that there can be difficulty in contacting the patients if the contact details of the patients are not uploaded correctly. This case may arise if the patient changes his contact number. |
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