Importance Of Recruitment And Process For Sustainability

The process of securing a place in an organization is a very big achievement for any person. The journey of achieving this position includes a lot of hard work and patience. A person has to keep improving himself and increase its standard according to the employability requirements of a particular sector and the various stages of the selection process (Alecia, 2007). The first thing which is most important to secure a place from a candidate’s point of view is, due to the growing competition it is very important to be updated and as an individual on should keep working on himself. The hotel industry, is one of the fastest growing industry, with thousands of people being employed every day. A candidate secures a place in this industry, by taking somebody else’s place or in a few cases, when a new position is created in an organization. With such great competition, a candidate has to be motivated and should never give up (Gibson & Swift, 2011).

There are certain basic employability requirements which has to be fulfilled to acquire a place in the hotel industry. A candidate has to pass this employability criteria, which includes-

• Commitment-

Commitment is perseverance and a hotel industry runs on customer satisfaction. The biggest skill on which a candidate has to work on, in a hotel industry, is a strong commitment towards customer satisfaction. This can only be achieved by making your customer happy and continuing it forever. Commitment also involves certain different practices which include being thorough in your work and also having the ability to think on your feet, whenever required. An employee in the hotel industry, always has to go, for some extra miles for achieving customer satisfaction (Hornsby & Scott-Halsell, 2015).

• Interpersonal skills-

This is the most crucial skills which are searched in every candidate who applies in a hotel industry. Socializing skills with people and understanding their perception requires a lot of interpersonal skills for the satisfaction of a customer and addressing their problems. A top notch customer service is the key to build a solid career in the hotel industry. The interpersonal skills are important to build good relations with guests, clients, co-workers, and seniors.

• Problem-solving

In the hotel industry, the ability to think on your feet and create a solution for any problem is one of the most crucial skill which has to be present in every candidate. The ability to turn a problem into a productive thing is another key to securing a place in this industry. For having this ability one requires certain other skills too, which includes creativity, innovation, and practicality. These skills can be acquired, if a person is independent and have the sight to identify a problem beforehand and then finding a solution to it (Houtenville & Kalargyrou, 2011).

• Teamwork-

Commitment Towards Customer Satisfaction

The hospitality industry is one place, where there has to be teamwork amongst the members. All the work in the hotel industry is conducted in teams. It is an important skill to follow the instructions which are laid by other team members and respecting their ideas and then fulfilling the role which is allotted to each person. Team work is essential, as the coordination between different members is an important aspect, through which successful activities are accomplished (Ladkin & Buhalis, 2016).  

• Organized-

The hospitality involves major multi-tasking skills. Multitasking skills also include certain more skills and one of the most crucial one is organizing skills. An employee has to have excellent organizing skills, which include pre-planning, alternative planning, and temporary planning. The employee has to work at a very high speed and has to deal with multiple situations at a single point. An employee has to handle a dissatisfied customer, an another employee issue, the different bills related to his work, reporting to its senior and some random changes which have to made in an emergency, all this has to be done in a single moment. So, if a candidate does not have good organizing skills, then it’s a catastrophe (Lee, 2017).

• Flexibility-

One thing which is associated with the hospitality industry is unusualness. There can be a sudden change in the working hours. An employee might have to take over some other person position for a day and have to fulfil all the work which is expected from the other person. An employee has to be versatile and flexible, to achieve greater heights in the hospitality industry (Madanoglu & Martin, 2003).

All this is tested in the selection process through various different activities and then a candidate is able to find the appropriate place for himself, depending on his capabilities.

The Four Seasons hotel in Sydney is one of the best and the biggest hospitality industries in Australia. The organization has a huge workforce and to acquire a place in this organization is a very big deal.  The organization believes in providing excellent customer service which involves a lot of work, from the team of Four Seasons. The organization has a separate program which involves different training styles and is conducted to increase the efficiency of their employees. The induction process of the Four Seasons hotel has been specially designed according to different regions and every candidate has to go through it (McGinley, Yang & Zhang, 2017).

Importance of Interpersonal Skills

My induction process involved manager in training (MIT) in Finance. During this program, I was given deep information and training in payroll, auditing and cashiering. The manager in training has been designed to provide the candidate speedy upgrade in their skills and also to make them understand the functioning style of the hotel Four Seasons. During this training, there were several management meetings and project work meetings, which teaches the candidate about different roles which has to be fulfilled after adapting to our position. The candidates are regularly given feedbacks about their work and sometimes they would be very harsh. My department was finance, which comes under the non-operation area and is a corporate desk job. The manager in training also educates about the different competition, which the hotel faces every day, and how one should handle them carefully and turn them into a profit. There were certain specified training which has to be taken by the finance people, which includes balancing different activities which are scheduled in a category which is daily, weekly and monthly, prioritizing the funding and also the necessity to follow a budget. Finance is a core part of any hotel industry, as all the work which is conducted in any organization is built around finance (McIntosh & Harris, 2012).

The manager in training program is a very structured program and it works in different rotation, which has been designed in such way, to cover all the aspects associated with the program. All the training is conducted to build a candidate who has a clear and wider prospective and will be transformed into future leaders and exceptional managers (Morgan & Pritchard, 2018).

The position of a finance manager is a challenging job and one has to continuously be positive and clear in its approach, this is what the manager in training wants the candidates to work on and in any way customer satisfaction should always be high. The manager in training helps in identifying the different strategies which are applied by our competitors. It is for this purpose that one should try to build a plan which should be different and helps us to stay, ahead in our game (Smith, 2008).

Though the manager in training program is the most appropriate process to build and enhance a candidate’s skills, there are certain changes which will help in its improvement. The manager in training pays a lot of focus on accounting and payrolls, but the tax returns has not been given much importance. A candidate will have a lot of confusion while dealing with taxes as there is no clear view which is presented to the candidates. After getting the position, things are expected out of every employee and when that person will not be able to fulfil its duty, then he will be blamed for his no fault.

Ability to Think on the Feet

 A lot of information is provided about different aspect of finance and is explained in details. But one of the biggest attribute which should be taught about is decision-making. The new candidates should be enrolled in a program, which will help in improving the decision making of a candidate and how to perfectly showcase it during times of crisis. Decision-making does not come with facts or figures, it comes with liberty and practicality. Every candidate should be judged for his decision making skills and should pass the set standards in the training program. These are some of the recommendations to the Four Seasons hotel in Sydney. Though the training program is an excellent way to train the recruits, the mentors of the training programs should allow the candidates to express their opinion on different working styles in the hotel Four Seasons (Taiwo & Ward, 2016).

The hotel industry is such a wide industry, that different strategies have to build up, to provide the customers with continuous satisfaction. The hotel industry has various training program, but each hotel has something different to offer to its customers, so it is prominent that there are different programs for each hotel.

Our organization- Four Seasons Sydney.

Its competitor- Hyatt hotels Sydney.

Comparison between their training programs-

Four Seasons	Hotel Hyatt
What they offer- •The four seasons offer a training program which is specially designed for managers and the program focuses on all the main aspects associated with finance (Wei, 2017). •This manager in training program includes a number of training which has been added into a rotation structure and are conducted on the candidate only when they think the candidate is ready. •The training program also aim at improving the decision making of the candidate and there are certain practical exercises which have been built to focus on the decision making. •The training purposed by the Four Seasons hotel, is intensive, but the candidate’s health also has equal importance. The training program is not time bound. •During the process of training, the candidates are given separate assignments, to get more practical knowledge and showcase their talent in front of their mentors (Yen, 2017). •Their training program does not give much importance to the leadership quality, which is a crucial attribute of a manager.	What they offer- •The Hyatt, have a Corporate Management Training Program, the main purpose of this program is to instil all the corporate requirements in a candidate. This program does not focus on building individual personalities which will later turn into great leaders. •The program proposed by the Hyatt, also have activities which are structured in a rotation form, but the different training are all based on accounting and various different aspects of finance (Wijesinghe, 2017). •The corporate management training program does not have any such exercises which will help in improving the decision making of the candidate.   •The training at the Hyatt is very intensive and also it is for a specified period. So, they are forced to complete it anyhow, and the candidate health is not given any preference. •During their process of training, they are given a management task and they are also given a task in which they have to lead a team. •They training program has special leadership training sessions, which are conducted to enhance the leadership quality of a candidate.
What they expect- •The main aim of their training program is to build the personal and professional skills of the candidate, so by the end of the training, each candidate know how to prioritize things (Ahmad & Schroeder, 2002). •Their training program also aims at managing clients on different levels depending on their culture. People from different cultures like to be treated differently, thus the program also teaches about various cultures. The program teaches a lot about cross-cultural working styles. •The candidate does not require a work experience of twelve months, to enrol in the manager in training program (Chochard & Davoine, 2011). •The candidates can apply to this program after graduation and there are campus placements which take place during the sophomore year. •Interns are also given opportunities to take part in the manager in training programs, which is a huge opportunity provided to the interns of Four Seasons (Herlo, 2017).	What they expect- •Their main focus is only on the different corporate qualities, which are needed for building a good professional career. But their training includes activities which do not focus on personal development. •There are no such involvement in any activities, which help in building bonds with people from different cultures (Al-Kassem, 2017). •Work experience of twelve months is must to enrol in the corporate management training program. •They require a graduation and major in hospitality or in any other field, depending on the department the candidate is interested in. •There are no opportunities which have been laid out for the interns (Flynn, 2006).

The training program of the Four Seasons hotel is much better than that of Hyatt, just for the reason that the four seasons focus on the personal and professional development of the candidate and also provides the candidates opportunities at various levels, which are a very good attempt to showcase your positive attributes in front of their mentors (Jiarakorn, Suchiva & Pasipol, 2015).

The Four Seasons hotel in Sydney has some standard objectives which have to be achieved through various strategies and plans. The Four Seasons hotel, have the mission of providing excellent hospitality to its customers and the company wants to be identified with this approach. The main objectives of this organization are-

• The first and the most important objective on which the Four Seasons organization works on its expansion. The company believes in expanding by a rapid speed and the new candidate who go through the training program, are also given special training to increase their working pace and build strategies which will help in more expansion (Marie Ryan & Derous, 2016).
• Another objective, which has been since the start of the Four Seasons is, they believe that the company should always focus on employee satisfaction.  This due to the reason that employee satisfaction is directly related to customer satisfaction. So a happy employee means a satisfied customer.
• Four Seasons have a wide focus in the hotel industry. The company caters to all different sizes of hotels, be it, small, medium or large. This has helped the most in its expansion. The organization main objective is to deal with all ranges of hotels (Mulder, 2001).
• The Four Seasons another objective is to make a strong hold in remote areas too, this objective is decided in collaboration with their objective to expand with a high speed (Pramod & Bharathi, 2016).

The Four Seasons hotels have business strategy which is based on four pillars. It is due to these four pillars that the company has achieved a lot in a short amount of time (Setyowati, 2016). These four pillars are also kept in priority while making any new plans or ideas to expand and earn more loyal customers. The four pillars are-

• Covering a wide range of luxury hotels-

The main working strategy of the Four Seasons has covered a wide range of hotels which can be small, medium or large, and still providing the customers with an ambience of luxury hotels and in lesser prices than its competitors. It is due to this reason that the Four Seasons has reached many remote areas which many of its competitors will never try. This first pillar has added a lot of success to this organization and still continues to do so.  There was a time when luxury was associated with only large hotels, but due to the Four Seasons approach, now luxury hotels are available for people belonging to different financial standards (Falk, Shepard & Elliott, 2001).

• They strategy to manage the hotels rather than owning it-

Teamwork and Organizational Skills

Most of the organizations believe in owning hotels rather than managing it. Managing the hotel is less expensive than owning them. There are many expenses which have to be taken care of for a lifetime when a person buys a hotel or in that case any property. The Four Seasons started this strategy that, managing a hotel costs less price in comparison to buying it and then working over it to earn profits. The Four Seasons are the first organization to begin this initiative and today most of the people follow them. Managing the hotel helps in earning more revenues in less investment (Sherkar, 2015).

• Employee satisfaction and customer satisfaction are interrelated-

The Four Seasons hotels believe that an organization should keep its employees in priority and their satisfaction should be the first thing on which the organization should focus on (Srivastava, Shukla & Basma, 2016). This strategy is unique and works perfectly because if an employee will be unhappy and dissatisfied then he will not work to the best of his ability. Thus, a satisfied employee will work hard and will help in earning bigger and better goals. Hospitality industry runs on customer satisfaction and this is achievable only when an employee will work hard and will go to an extra mile to make the customer satisfied. For this reason, to cover an extra mile, there should be a driving force for the employee (Touo, 2010).

• Focus more on the challenges than success-

No business work without facing challenges. At The Four Seasons hotels, the problems are highlighted and tracked beforehand to minimize the loss by finding solutions to them in advance. The Four Seasons training program also gives a lot of preference to solving and identifying problems. They want to build this quality from the very beginning in their candidates and thus a lot of attention is laid on this strategy. It is also due to this strategy that the employees in The Four Seasons, are quick in finding solutions and have enhanced skills in thinking on their feet. This strategy also helps in reducing the loss, which the organization has to bear (Yaseen, 2016).

An organization works in harmony only when its employees, stakeholders, and all customers are satisfied with each other works. All the people involved in an organization are responsible for the success or the failure of that company. This is an interrelated chain which accounts for any happening in an organization. The stakeholders hold a very important place in The Four Seasons hotel. The Four Seasons hotel understands its stakeholders well and have laid certain rules while understanding them-

• Get all the details about your stakeholder.
• Find the purpose of the stakeholder and what he exactly wants from your organization.
• Be truthful with your stakeholders and inform them about all the risks and the consequences which may occur in their invested property (Agbaria & Friedman, 2008).

Importance of Versatility and Flexibility

There are certain strategies which have been built up by The Four Seasons hotels, which are connected with the objectives and the main strategies of the organization. They are-

• Value chain analysis-

The Four Seasons hotels after understanding their stakeholders build strategies, which help in dealing with the stakeholders appropriately and helps in building a good relationship between the external and internal stakeholders. The value chain analysis is a technique to build competitive advantages and also highlights the current superior performance. The value chain analysis involves the stakeholder’s interest and aims at returning their investment in less time. The Four Seasons hotels, the objectives of focussing on a wide range of hotels and the strategies which are created to accomplish it also helps in fulfilling the stakeholders’ wants and which also helps in getting more stakeholders which further helps in the expansion of the organization (Coffman, Margolies, Winkler & Zussman, 2014).

• Marketing Strategies-

During the manager in training in finance, a lot was taught about the marketing strategies, stakeholders, and the profits. All these aspects of an organization are interrelated and the stakeholders play a pivotal role in accomplishing the main objectives of an organization. The marketing strategies are built to attract bigger and better stakeholders and the marketing strategies, also help in forming good relationships between the old and the new stakeholders. It is due to the good bond between the new and the old stakeholders, and the internal and the external stakeholders that the organization The Four Seasons hotels, have expanded into different parts of the world and now also covering the remote areas. The relationship between the external and the internal stakeholders helps in building a strong bond which is one of the crucial things to make an investment in an organization. The marketing strategies are always reinventing according to the current scenario between the internal and external stakeholders (Iliadis, 2014).

• Employee satisfaction-

Employees are one of the most crucial stakeholders of any organization. The Four Seasons hotels, thus have their main objective of satisfying the employees, which in return help in customer satisfaction. This objective clearly defines the importance of the relationship between the internal and external stakeholders. The employee satisfaction helps in gaining the trust back of the stakeholders, which something suffers due to the losses which the organization and the stakeholders have to bear, in this interrelated process. The customer satisfaction builds a strong image of an organization publicly, which further helps in attracting more stakeholders (Krougly & Stanford, 2005).

• Transparent relationship with the stakeholders-

The Selection Process

The relationship between the stakeholder should be transparent and the organization should inform the stakeholders about every detail which will help in gaining the trust of a stakeholder. Informing the stakeholder about the risks and the consequences helps the organization to work over their strategies which are implemented to detect challenges and problems in advance, so as to reduce the losses. This aim of building a transparent relationship with the stakeholder helps in fulfilling the organization’s objective to keep the challenges before the profit. The stakeholder relationships and the challenges associated with the organization are all interrelated.

• The golden rule of The Four Seasons hotels-

The Four Seasons hotel has a golden rule which states that ‘treat others in the same way, you would like to be treated’. The Four Seasons hotels treats its customer with equal respect as they give their customers and employees. This golden rule is also one of the objectives of the organization. The organization makes sure that their stakeholders’ opinion should always be respected and their need and wants should be addressed respectfully. The golden rule is a strategy which holds the responsibility of the success of The Four Seasons hotels (Osman & Knottenbelt, 2012).

The Four Seasons hotels, like any ideal organization, works in correlation with different partners of the organization. This collaboration of harmony amongst different people and in such a large organization is achieved due to the fulfillment of the objectives and the successful working of different strategies which are created for the success of the organization. The organization, The Four Seasons hotels, makes it a point to inculcate these qualities in their future candidates through their very impressive manager in the training program. Any organization which hopes for a successful company, should work over their objectives, strategies, and relationships and then synchronize them together. Like in The Four Seasons hotels, this interrelationship is all that helps in forming a successful organization. Be it the stakeholders or the employees or the customers and even the founders, all work together as a powerful workforce and they understand each other so well, which does not create any confusions and helps in generating higher profits (Ould-Khaoua, 2006).

Fulfilment of all these objectives and strategies helps in achieving the goals of my finance department.

After going through the training and receiving the work experience, I believe that my biggest strengths is my leadership quality. When I was given the opportunity to lead an assignment I was able to work like a leader and also allotted work according to the skills which were possessed by my different team mates. It was also a surprising experience for me, but my leadership qualities helped me work in a more effective way, as I ordered everyone to set their priorities straight and make them their main objective. A good leader knows how to extract the best out of different people and that’s what I did. The thing which confirmed my excellent leadership was the good feedback which I received from my mentors (Prakash & Li, 2015).

Another quality, which I would like to mention is team work. A good leader and an excellent team worker is a lethal combination and all the positive response I am getting is due to it. This task asked me to lead and handle the assignment solely. I could have thought about my individual work, but what motivated me was the appreciation which I was craving for from my seniors. Thus, I kept a different approach towards my work and focussed more on the teamwork and then the results. The training program helped in enhancing my both the strengths, but it was the practical application in the assignment which helped in gaining confidence on both these skills (Puigjaner, 2000).

The areas which I need to work on is the attention to details. While going through the training process of accounting and payrolls, I realized I tend to miss important details which affect my work and it is due to this reason that I have also received negative criticism from some of my seniors. It was hard to identify this area in which I need improvement, but after the training and in the assignment which I was leading I made some improvements. There are certain times, which made me feel bad, due to this problem of not focussing on details and making silly mistakes (Sakellari, 2011).

Another area which requires improvement is my interpersonal skills. Initially, I thought, I was good at it, but after being corrected by my seniors, many times, I felt I had to work on this area too. A hospitality industry runs on this attribute and I need improvement on it. This was very shocking for me, as I considered myself as the people’s person, but knowing that I was lacking the skills to understand their opinion was heart wrenching. The other thing which I would like to add that in hospitality industry there is a constant need for up gradation and improvement, so I know I have to keep working on it.

The biggest achievement which I accomplished was the way I successfully handled my assignment and got really good praises for them. It was during this time I realized some of my strong qualities and also some of the negatives. It was also an eye opener in many sense as the way I got to know about the different functional styles adopted by the organization helped in showing the real corporate style of an organization. There were also many times when I was able to put my knowledge into work, so that was also very rewarding (Takagi, 2014).

Manager-In-Training Program in Finance

When the assignment was handed to me, it made me nervous, but I was determined to work effectively and efficiently. The other thing which I am happy about is the team work experience, where so many different minds work together and being a leader I had to listen to everyone, so managing that task perfectly gave me a sense of achievement.

Leadership is one of the most important trait which an employee should possess while working for such a big organization. I was surprised to find out that how good my leadership skills were. Leadership does not mean dictatorship. It is a power which has to be utilized significantly and effectively. This is what I learnt about leadership during my placement. Leadership also requires you to hear everyone’s point of view and then deciding to select the best one and still encouraging the team mates to work better and harder for a solo cause. Leadership also helps when you tend to disagree with everyone and you put your opinion strongly but with reasons. All this is what I learnt about leadership and truly understand the importance of leadership and its positives and negative side effects.

For the next 12 months, I have set a very simple target for myself, which includes focussing more on the financial management and the various strategies. I am interested to study about the previous strategies which were implemented by the organization, does not matter, if they succeeded or not, I realized that there is something to learn from everything. I would also like to impress my seniors with better work. I would also like to create a solid place for myself in this organization. I want to work for the four seasons and would like that I continue to do so for a long time.

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The Need for Decision-Making Skills

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References