Patient Survey Questions
I would prefer as the primary source of care? – a) I would generally prefer to visit the private clinic or hospital; b) I would generally prefer to visit my personal doctor; c) I would generally prefer to visit the state or the government hospital
The hospital provides their service according to the promised data as well as time – a) Strongly agree; b) agree; c) disagree; d) strongly disagree
The skill of the staff members within the hospital sector is highly effective – a) strongly agree; b) agree; c) disagree; d) strongly disagree
The doctors are all time available within the hospital sector – a) strongly agree; b) agree; c) disagree; d) strongly disagree
The doctors and the staff members clearly understand the need of their patient and provide suitable service – a) strongly agree; b) agree; c) disagree; d) strongly disagree
The length of time that a patient have to wait for the treatment is reasonable – a) strongly agree; b) agree; c) disagree; d) strongly disagree
The treatment process is effectively explained by the doctors and the nurses – a) agree; b) disagree
I have doubt on the treatment process of the healthcare center that they provide effective treatment or not? – a) Very possible; b) possible; c) Impossible; d) very impossible
Numerous patient are visiting the healthcare center in a day for numerous reason. Have you ever visited the healthcare center for any kind of check-up or treatment? A) yes; b) no
Do you think that the emergency system within the healthcare center is much responsive and effective at the time of emergency? A) yes; b) no
In your opinion, how you are going to rate the performance level of the healthcare center towards the patient? – a) excellent; b) good; c) fair; d) poor
Did you hear about the healthcare center from: – a) friends or relatives; b) newspaper; c) work; d) television or the radio
From where did you gather most of the information regarding the various factor of the healthcare center? – a) radio; b) newspaper; c) other patient; d) doctor; e) internet
In your opinion, how crucial is the satisfaction of the patients for the healthcare center? – a) high priority; b) mid-level priority; c) low priority; d) do not know
In a hospital sector there are numerous patient for day and night and for that in most of the cases the reception get busy and also sometime out of order; are you satisfied with the reception service that is being provided in the healthcare center? – a) satisfied; b) partially satisfied; c) not satisfied
Questionnaires to Staff Members of Healthcare Center
in most of the cases it can be seen that there are huge queue at the emergency and this cause some of the serious problem for the patient; in this case are you satisfied with the queue system at the registration counter? – a) satisfied; b) partially satisfied; c) not satisfied
In your opinion, are you satisfied with the attitudes of the staff members and the nurses towards the patient at the waiting area in the healthcare center? – a) satisfied; b) partially satisfied; c) not satisfied
The time management within the hospital sector is considered to be the vital aspect; in your opinion, are you satisfied with the time interval that is being provided to the patient arrival along with the physicians? – a) satisfied; b) partially satisfied; c) not satisfied
The entire process of the hospital management is time consuming for most of the cases. In the healthcare center are you satisfied with the process of admission and the time taken for that? – a) satisfied; b) partially satisfied; c) not satisfied
In the present days the doctor have to admit the patient then they have to verify for the police case is required. Are you satisfied with the new policy and the rules that is provided to the hospital sectors regarding the admission of the patient? – a) satisfied; b) partially satisfied; c) not satisfied
From the view of your entire experience with the appropriate healthcare center, would you like to recommend this to the other people? – a) high recommended; b) not recommended
The healthcare center have numerous issue regarding the treatment process and the appointment of the doctors? – a) strongly agree; b) agree; c) disagree; d) strongly disagree
Having the effective insurance plan help to maintain the treatment process within the healthcare sector in term of money and also other facilities. – a) strongly agree; b) agree; c) disagree; d) strongly disagree
The wait time for the doctors and the nurses during the night time is high efficient as they try to provide the facilities within the shortest time. – a) strongly agree; b) agree; c) disagree; d) strongly disagree
The timing for the consideration of the family and the visitors to the admitted patient is also high effective for the people. – a) strongly agree; b) agree; c) disagree; d) strongly disagree
The number of patient that is allowed within the hospital room to visit the patient is one and this is quite effective for maintaining the health safety of the patient. – a) strongly agree; b) agree; c) disagree; d) strongly disagree
Test Market Study Diagram
In your opinion, are your satisfied with the concept that the children are not allowed as the visitor within the patient room? – a) satisfied; b) partially satisfied; c) not satisfied
In your rating what is the ability of the hospital management and the doctors to diagnose the problem? – a) excellent; b) good; c) fair; d) poor
In your opinion, how important is a patient for your organisation? – a) high priority; b) mid-level priority; c) low priority; d) do not know
Does your healthcare center is having effective staff members to take care of the patients and ensure their satisfaction level? A) yes; b) no; c) do not know
How often did your healthcare center organisation tract the satisfaction level of the patient and provide effective healthcare facilities? – a) daily basis; b) monthly; c) quarterly; d) half-yearly; e) yearly
Did your organisation initiate any program for the improvement of patient satisfaction level within the healthcare center? – a) yes; b) no; c) do not know
In your opinion, what sector within your organisation required the most improved working function for the development of patient satisfaction level? – a) physicians; b) managed care plans; c) emergency department; d) nurses; e) hospital equipment; f) time taken for treatment; g) waiting time of patient
In your opinion, why it is essential to improve the level of patient satisfaction for your organisation? – a) high level of competitors within the market; b) damage of the healthcare reputation; c) others
How will you rate the professionalism of the doctors and the nurses within the hospital sector? – a) excellent; b) good; c) fair; d) poor
Diagram: The patient satisfaction study test
The test market study diagram for the patient satisfaction level within the organisation allow the firm to understand various process that is essential for the development of customer satisfaction. In this case it can be seen that the patient within the healthcare sector are generally satisfied with the level of treatment that they received from the hospital sector. The test market study is the experiment that needs to be confirmed in the field of test market that is generally comprising of the actual store along with the real-life buying situation. The entire process is having the effective view on the development of test market for understanding the satisfaction level of the customers within the market. The process of nursing case along with the treatment provided by the doctors are highly effective for developing the satisfaction level of the customers within the market. It is also essential for understanding the marketing mix which is mixed with the ascertain consumer reaction. Providing valuable service within the hospital sector effectively help the people to maintain their activity and their development process. The process utilised by the administrative then the medical care and the doctors the vital to maintain the quality of service that is being provided to the patients. It is the fact that a patient is considered to be the highest priority for the healthcare center and for that providing the best quality service in term of treatment and care is the primary aspect for the development of satisfaction level of the patient.
References
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Izogo, E.E. and Ogba, I.E., 2015. Service quality, customer satisfaction and loyalty in automobile repair services sector. International Journal of Quality & Reliability Management, 32(3), pp.250-269.
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Maillet, É., Mathieu, L. and Sicotte, C., 2015. Modeling factors explaining the acceptance, actual use and satisfaction of nurses using an Electronic Patient Record in acute care settings: An extension of the UTAUT. International journal of medical informatics, 84(1), pp.36-47.
Mosadeghrad, A.M., 2014. Factors influencing healthcare service quality. International journal of health policy and management, 3(2), p.77.
Okello, D.R. and Gilson, L., 2015. Exploring the influence of trust relationships on motivation in the health sector: a systematic review. Human Resources for Health, 13(1), p.16.
Vogus, T.J. and McClelland, L.E., 2016. When the customer is the patient: Lessons from healthcare research on patient satisfaction and service quality ratings. Human Resource Management Review, 26(1), pp.37-49.
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