Background of the IT4IT
Delta Lloyd is a Dutch insurance company (Bleijerveld, Gremler and Lemmink 2015). It operates in various countries like Netherlands, Germany and Belgium. It is one of the top six insurance company of Netherlands. The market share of the company is eight percent. The company has various sectors like the insurance, savings and financial planning. The company has adopted the IT4ITTM architecture for its business.
The report documents the adoption of IT4ITTM by the Delta Lloyd Company and reflects upon the adoption process (Matthew, Bosworth and Yu 2015).
The report consists of the background of the IT4ITTM adoption, the adoption roadmap, the challenges faced during the adoption and some recommendations the outcomes of the adoption.
The IT services that follow the tradition procedures have provided various options for the business organizations (Josey 2015). But, Delta Lloyd has received opportunities of buying the stakes that, are of market standards like the cloud services. However, technology has transformed the insurance businesses. For implementing the changes various new technologies and infrastructure is required. The main aim is not only to support the changes, but also to ensure the security and the stability of the system. In addition to this, the technology should be modified so that Delta Lloyd can implement it into their business.
The “IT Stream Value” has been based on the requirement of the object data like the models of information. There has also been a consideration of the service models and the functional models for supporting it. The value system plays a very important role in helping the technology for managing the “service model” throughout the lifecycle.
The IT4IT open group comprises of the reference architecture. In addition to this the chain based modeling is also being considered by the company for managing the IT businesses. The application of the technology in has helped the company to design, impose and manage the functions that are essential to run the IT. The ‘IT value chain’ is comprised of the value chain that is supported by the “reference architecture” which is around the ‘service life cycle’.
The “IT4IT architecture” performs several functions such as:
Provides an authority over the various particulars of the service model backbone and also over the communication process. The function is performed according to the “common data model”.
The “practical world” use cases such as, Agile, Cloud-sourcing and DevOps are being supported by this function.
The function embraces the frameworks like ITIL, CoBIT, and SAFe. It is done by the implementation of the data model perspective. It basically specifies the data model around the value chain.
The “IT Value Chain” would be serving as the guide model for taking over the service life cycle for the Delta Lloyd Company. The “IT4IT” model would allow the IT sector of the company to have the similar kind of efficiency and disciple like various other sectors of the Delta Lloyd Company.
The roadmap of adopting the IT4IT services by the Delta Lloyd Company undergoes the following steps (Parrott 2016):
The Adoption Roadmap
The management solution is obtained by integrating the portfolio management and the Enterprise Architecture (Simon, Fishbach and Schoder 2014). It manages all the portfolios of the IT service and the related services.
For managing the solutions the test management and the source code management techniques are adopted. It includes the processes of include the testing procedure and the automation building procedures.
The standard portal of self-service is used for fulfilling the request. It provides the remedies for the solutions. The system has access to the business applications. The self-servicing request can be performed here.
The monitoring process is done in this phase. The solutions of the IT services are provided by the ITSM system (Lordan et al. 2014).
The Software Asset Management and the IT Business Management are availed for supporting the systems (Shrestha et al. 2014). The standard information risk management system manages the risks, findings and the compliances.
There were various challenges that were faced by the Delta Lloyd in the adoption procedure of the IT4IT services for the company (Serzer et al. 2013). They were:
The IT4IT services requires various types of strategies and an infrastructure of high specification. The efficient services that the system would be requires these infrastructure for its performance.
Delta Lloyd Company can be applying the appropriate technique for solving the problems. But all these problems could be arising from any of area of the architecture.
The IT officials of the company would able to manage the transformations within the company. Although, they must make sure that the IT4IT technique should be adopted properly.
The company would be befitted by adopting the IT4IT services in various ways. The following outputs were the effect of this adoption:
Firstly, the company is expected to have better IT service environment. The company was able to manage their services with cost effectiveness. The technology has also reduced the overall budget of the company. This has provide the scope utilization in newer products and further innovations. The architecture has also provided the scope for multi-sourcing.
Secondly, the design of IT4IT model has also enable the company to increase their effectiveness by using the Waterfall, Agile and the DevOps (Pathvardhan et al. 2016).
Thirdly, the IT4IT would create great ambience for the IT services. It has provide the company a great scope to increase their visibility of the It performances. In addition to this it can be identified about how and who has consumed the services.
Conclusion
For conclusion it can be said that, for the Delta Lloyd Company controlling the IT chain efficiently is very necessary. The company has incorporated the IT4IT services within their system for increasing the efficiency of the IT department of the company. The report provides the road map of the implementation of the IT4IT services into the company. In addition to this report also provides information about the challenges faced by the company for the implementation of the IT4IT services and also provides recommendations for improving the services. The company would be requiring proper architectural guidance for the implementation, maintenance and up gradation of the system. For implementing the IT4IT services all the management solutions should be well integrating into a singles solution under a single portfolio. The IT4IT solutions should be rationalized and standardized for implementation in the management functions of the company. The company should also build efficient relationship with the tool vendors by conduction regular discussions regarding the up gradation of the IT4IT tool providing IT services with increased efficiency. In addition to all these the company should use the IT4ITreffrence architecture as the blueprint for the IT architecture of their company. Additionally the company should have scope for improvement regarding the Compliances of the IT4IT tool. The up gradation of the systems should also be very subtle. The up gradation process should not be hurried. There must be thorough discussions and proper procedures should be followed during the upgrading process.
The following recommendations can be provided for improvement of their IT services:
- Currently there is no existence of any kind of IT4IT complaint tool. But, in the future with the raising standards there would requirement of tool vendors for creating the APIs and the functions for the compliance (Sun and Tan 2014). The company must keep the IT4IT design in mind before going for further upgrades within the country.
- The company needs to consider the IT4IT as a template for deploying the hybrid management. The current collaborations with the external agents like the cloud vendors and the call centers includes this requirement. This would result I friction and it would help the company to cut off the costly integrations.
- There must be a thorough discussion session among the It professionals before upgrading the ITSM and the IT4IT services. The company should also discuss the upgrading opportunities with the experts from the other parts of the world.
References
Bleijerveld, J.F., Gremler, D.D. and Lemmink, J.G., 2015. Service alliances between unequals: the apple does not fall far from the better tree. Journal of Service Management, 26(5), pp.807-822.
Josey, A., 2015. The IT4IT™ Reference Architecture, Version 2.0–.
Lordan, F., Tejedor, E., Ejarque, J., Rafanell, R., Alvarez, J., Marozzo, F., Lezzi, D., Sirvent, R., Talia, D. and Badia, R.M., 2014. Servicess: An interoperable programming framework for the cloud. Journal of grid computing, 12(1), pp.67-91.
Matthew, R., Bosworth, D. and Yu, Y.W., 2015. Mergers & Acquisitions in the Global Life & Health Insurance Industry. Research Bulletin.
Parrott, E., 2016. The Value of Successful MBSE Adoption.
Patwardhan, A., Kidd, J., Urena, T. and Rajgopalan, A., 2016. Embracing Agile methodology during DevOps Developer Internship Program. arXiv preprint arXiv:1607.01893.
Sezer, S., Scott-Hayward, S., Chouhan, P.K., Fraser, B., Lake, D., Finnegan, J., Viljoen, N., Miller, M. and Rao, N., 2013. Are we ready for SDN? Implementation challenges for software-defined networks. IEEE Communications Magazine, 51(7), pp.36-43.
Shrestha, A., Cater-Steel, A., Tan, W.G. and Toleman, M., 2014. Software-mediated process assessment for IT service capability management.
Simon, D., Fischbach, K. and Schoder, D., 2014. Enterprise architecture management and its role in corporate strategic management. Information Systems and e-Business Management, 12(1), pp.5-42.
Sun, M. and Tan, G., 2014, July. Nativeguard: Protecting android applications from third-party native libraries. In Proceedings of the 2014 ACM conference on Security and privacy in wireless & mobile networks (pp. 165-176). ACM.
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