Analysis Of Leadership Style Of Serge: Importance And Recommendations

Importance of leadership in context to the given situation in the case study

It concept of leadership is crucial relative to management functions as it allows in an organization the resources of the organization as well as improves its efficiency in order to attain set goals and objectives in an optimal manner (Oc., 2018). An effective leader focuses on providing clarity of purpose along with motivation and guides the organization to its established mission. It is important to understand the role of leaders as they provide help and contribute towards the accomplishment of organizational objectives. In context to Serge, various notes have been provided that shed light on his leadership abilities as well as how he led individuals within the organization. Through the analysis of the notes gathered by the consulting team, it can be observed that Serge believes in focusing on the goal rather than the individuals pushing hard to achieve them (Ospina and et. al., 2020). It can also be analysed that Serge was work-oriented rather than people-oriented which is a significant part of his specific leadership style and this belief on how a leader should lead a team. Given below are some importance of leadership in context to the given situation in the case study:

• Communication: It is vital for leaders to communicate in a positive manner with their subordinates in order to provide theproper direction and guidance in achieving set goals. This helps in improving relations as well as efficiency of work. In the context of the case study,  the subordinates of Serge felt that there was a lack of communication and all the efforts were put into accomplishing tasks rather than listing to advice by the subordinates which negatively impacted their relationship with Serge and reduced team performance (Cheong and et. al., 2019).
• Guidance: It is important that leaders focuson providing proper as well as structured guidance to subordinates in order to ensure they have adequate knowledge of heat is expected from them and at what level relative to their performance. This helps in eliminating chances of confusion based on task requirements and keeps operations optimal (Yunarsih and et. al., 2020). In the context of the case study, Serge did not focus on providing proper guidance but rather focused on keeping the budget low in order to attain higher pay form himself which makes him self-oriented rather than people-oriented.

The leadership model of autocratic can be used in order to understand the leadership aspect of Serge as the autocratic leaders are not interested in opening up the decision-making process to the entire group. They focus on controlling the team by themselves and like to only act upon their beliefs relative to the completion of a task. This can be analyzed from the case study as Serge rather than listening to Bill Berk relative to this advice focused on dismissing him as Serge did not like his leadership being interrupted by anyone (Samimi and et. al., 2020). Although through an autocratic model of leadership Serge was able to get the project completed on time and within the budget, he was not able to coordinate with the team and motivate them through positive engagement.

The performance of Serge’s relative to leadership can also be reviewed by the theory of  Transactional or management theory as leaders in this theory focus on rewards and penalties to get task done in an efficient manner. Relative to the performance of Serge, although his leadership was able to achieve tasks within the assigned time and budget as the focused on hierarchical aspects and prioritizing tasks and structure over creativity which lead to decreased performance of the team and a lower level of moral decreasing productivity and developing conflicts (Appendix 1).

Relative to the information provided by the consulting team is can be analyzed that Serge utilized an authoritarian leadership style as he focused on making decisions without seeking input from others who report to him. He did not consult team members prior to the direction and expected them to fall in with his expectations. This type of leadership style is less effective and leads to a lower level of job satisfaction and poor morals (Guthrie and Jenkins., 2018). It is only suitable for situations of crisis when quick decisions are required which was not the case within the organization. Serge focuses more on personal gain rather than on his team members and prefers to take all the decisions by him, which created conflicts and friction within the team reducing its overall productivity as well as performance.

Review of Serge’s leadership performance

From the review of Serge’s leadership performance, it is recommended that the leadership style of coaching must be adopted as it will help meet the need of the employee of attaining proper training and development in order to enhance their abilities which was not recognized by Serge. In addition to this, the coaching leadership style will help in cultivating deep connections with subordinates as it is similar to democratic and affinitive leadership but focuses more on the growth and success of individual employees (Gardner and et. al., 2021). Moreover, it will help in developing new innovative ideas which can be more efficient in accomplishing tasks and encourage the flow of communication in a structured and clear manner.

There are various roles within a team which need to be evaluated by a leader in an optimal manner. In order to understand the various roles belbin tam role theory is used and elaborated below:

Plant: This role refers to is attaining creativity as well as free-thinking within a team in an optimal manner.

Resource investigation: This role refers to the contribution of opportunity as well as developers within a team and improves its performance.

Co-coordinator: This role refers to within a team refers to attaining maturity as well as confidence which helps in increasing productivity.

Sharp: This role within a team provide the ability to encourage s other to take on challenges and be dynamic.

Monitor evaluator: This role within a team helps in developing strategies and identifying options within an organization.

Team worker: This role within a team helps in establishing coordination and develop diplomacy in a structured manner.

Implementer: This role provide the contribution bases on reliability as well as turning ideas into actions.

Completer: This role helps in searching of errors as well as providing optimal structure to the end project.

Finisher: This role  refers to the contribution of dedication along with providing knowledge and skills in rare supply.

Disruptive digital technology refers to an innovation that is based on altering the way consumers, industries along with businesses operate. The disruptive digital technology helps in replacing various attributes that are recognizably superior.  In addition to this, it helps in altering the normal operations of an industry and helps in establishing products or technology in order to create a new segment (Frizzo-Barker and et. al., 2020). In the context of the case study, it is essential for WHAT to use disruptive digital technology as it has high potential to target a new market and make their business process innovation in nature by adopting new technological lifecycles. There are various ways through which WHAT might be able to enhance its level of productivity through disruptive digital technology and are given below:

• Improve training and development of heart surgeons: The disruptive digital technology based on virtual reality can be highlysupportive in the improvement of productivity of Wigglesworth as suggestions attained by the hear team elaborated on the problem of training the heart surgeons which takes up to 2 years resulting in a shortage of qualified surgeons (Girasa., 2020). Through the use of virtual reality digital technology, the training process can be made more efficient as well as effective. This will be possible due to the realism provided by the virtual reality technology which will provide greater insight to the training of heart surgeons and will help them gain skills that are required to deal with complications as well as situations that cannot be created in real life at a larger extent which will improve their skills and enhance qualifications of the heart surgeons.
• Develop realistic models: The disruptive digital technology can also prove to Wigglesworth the ability to attain realistic 3-dimensionalphysical models of hearts that will help in investigating keyhole surgery improvement in an effective manner. Through the digital technology of 3-D printing, the surgeons will be able to analyse and evaluate a realistic life-size model of a heart through 3-d printing technology (Love, Matthews and Zhou., 2020). This disruptive technology will help cardiology heart unites as looking at images does not provide a proper perspective of the situation. In addition to this, the physical models will allow the cardiology hear unites to practice their skills and use digital models to understand how they can improve their abilities. This will also be beneficial for the training and development of heart units which will help in improving productivity as well as assistance to patients.
• Providing effective solutions: The disruptive digital technology of Telemedicine can be highly beneficial in increasing the productivity of Wigglesworth as it was analyzed through the review of cardiology requirements and suggestion by the team that there has been an increase in the number of patients since 2014 and is expected to increase as WHAT is a well recognizes organization to go for heart problems (Garmulewicz and et. al., 2018).The use of Telemedicine will help the organization to provide information related to heart conditions and hear well-being through digital channels. This will help in reducing the pressure on patients visiting the organization and will help in improve efficiency as well. In addition to this, it will help in balancing the overall supply and demand factors relative to available appointments.
• Blockchain: Through the analysis of the notes providedby the team it can be suggested that the use of Block chain can help the organization store and evaluate data relative to the patients in an effective manner. A blockchain is a database digital technology that stores data in a way that enhances security and usability. Relative to healthcare it helps in patient records, supply and distribution along with research (Nieuwenhuis, Ehrenhard and Prause., 2018). This can help Wigglesworth to improve its productivity as through blockchain symptoms of unusual heart conditions can be evaluated in a structured manner as well as collected data which will help in predicting solutions based on inputs and patient details. Moreover, the disruptive digital technology of block chain will help in establishing various heart parameters in order to record their heart conditions and save them to be analysed by clinicians in order to develop a suitable solution.
• Monitoring devices: The disruptive digital technology of utilizing wearable monitoring devices can help improve overall productivity levels of Wigglesworth as it will help in collecting data of patients in a consistent manner that can be used in order to identify specific patternsrelated to heart conditions along with early warning signs based on predictions analysis (Lin., 2019). This will help in developing solutions in a much more efficient manner before a problem arises. Moreover, through the use of wearable digital devices, the clinicians will be able to collect data that can be used for further research and development of innovative techniques in order to solve or reduce the changes in heart condition in pates which will further help in reducing the pressure of the organization relative to the number of patients that visit.  It will also help in reducing the rate of appointments and balance the demand and supply that the organization can offer to its patients (Akinsola and et. al., 2022).

The DIKAR Model can be utilized within the organization in order to understand the impact of disruptive technology as the model helps in evaluating data, information, knowledge, action and result which will help the business to attain a strong clues in order to understand the overall layers involved in aligning the technology discussed above with the organizational strategies and can be seen as a pivotal aspects in altering the attitudes to information management within the organization (Appendix 2).

• Data:The data is based on IT and tech which helps in attaining data that can be held in storage centers within the organization and will included survey question, feedbacks along with tracking of customer data.
• Information: This is the next step of DIKAR and focuses on processing the data and make it more malleable in order to align it with its business strategy.
• Knowledge: This step of the framework helps in understanding the information that is converted from the knowledge and helps in stabling connections between different information sets in order to improve productivity.
• Action: This step of the framework is based on building upon what the organization knows in order to execute sound decisions and how they will be formed in order to understand strategy of execution.
• Result: This is the last step of the framework and helps in attaining a meaningful result by establishing a solid foundation of knowledge and helps inherent understanding based on suitable decisions in order to reach optimal conclusion.

Recommendations to improve leadership performance

A capability model or a business capabilities model is an integrated as well as a comprehensive set of business capabilities. The model helps in the decomposition of what a business does as well as can do in a structured logical and granular grouping. In addition to this, the model is highly critical for business architecture along with establishing a bridge between the business and IT (Liu and et. al., 2019). At its core, the model is an abstraction of the underlying functionality as well as a flow that is expressed in the form of business architects. In context to WHAT, the capability model will help in understanding how the various level of the model helps the organization in its digital strategy as well as gain an understanding of what technological resources will be required in order to attain new target level capabilities (Yoon., 2018). Given below are the several steps of capability based planning and digital transformation:

• Business strategy – Step 1: The strategic objective is based on introducing the digital innovation in the operations of the organization in order to enhance its operations and help provide vital training support to all the staff members in order to enhance productivity as well as performance in order to provide better assistance to patients and improve diagnostic operations.
• Scenario planning – Step 2: There are various scenarios that have to considered such as increase in the overall number of patients that visits along with ineffective diagnostic of patients due to lack of technological equipment and increased time in training of surgeons which has potential solutions based on introducing new advance technology based on monitoring devise and in data sets which have different risk.
• Defining High level capabilities – Step 3: There are various high level capabilities that need to be evaluated within the organization in order to improve its overall planning and digital transformation. This includes improving the management of its information technology along with enhancing its management of patients in order to prove better services.
• Creating target capability – Step 4: It is important to create target capability which consists of levels that are crucial to satisfy the new strategy that is developed and supports the core need of the organization. In addition to this, it will help in mapping the capabilities of the business which are improving operations, reducing cost along with providing better support to patients.
• Capability assessment & Metrics – Step 5: There are several metrics that have to evaluated in order to assess the capabilities of the organization through understanding of external elements along with the involvement of people, process along with the impact of technology and information in order to measure the metrics of its capabilities.
• Creating present capability heat map – Step 6: In order to create capability heat map is its crucial to identify the gaps for the redundant capabilities along with new capabilities in order to maximize the value and alignment of business objectives. The new capabilities of the organization are based on improving the training and development of staff along with providing patients with optimal support though monitoring devices in order to provide solutions that will help in improving their well-being.
• Plan – Step 7: In order to develop a plan there has to be a comparison between the present and target sates that indicate which capabilities are required to be changed in order to meet the new strategy as well as develop balance between investments and importance of the capability in order to evaluate its impact.
• Engineer – Step 8: This is the last step of capability based planning an focuses on the dimension of peoples along with dimension of press and material in order to have increment of capabilities.

Digital Maturity is the capability of the firm to react and take benefit of the advancement of the technology which alters how the industry works. In addition to it, a firm that is digitally mature will be capable to operate in accordance with the technological innovations as well as modifications in the industry, either the firm has no control over it or it has made such modifications (Gobble., 2018)(Mastromartino and Naraine., 2021). This is the method as is more capable to ask suitable questions regarding the market, objectives as well as the internal functions of the business or company. As the digitally mature firm will regularly be asking for feedback and conducting its study regarding its potential market and the methods at its clearance. This will assist the firm in possessing a more detailed understanding of the consumers and competition and also the understanding of potential and drawbacks for the firm (Chong and Duan., 2020). In context to the related case study, this is evaluated that the maturity level of the Wigglesworth Hospital Advanced Trust (WHAT) is low in accordance to the Dr April Truscot the Chief Medical Officer or CEO, as the current management is working on the establishing several numbers of the digital leaders in the hospital.                                                 

In brief, a digital leader is an individual who is more proactive regarding the exploring of how information technology can assist the hospital is becoming more service-oriented as well as to the attainment of the needs and preferences of the consumer and also adaptation to the dynamic environment (Demertzis., 2021). In the case of the WHAT, digital leaders will assist the organization in informing several strategies and visions in order to provide more efficient and effective services to their patients. So initially organization requires to hire suitable digital leaders who will be responsible for the implementation of the several digital strategies which will be of the low cost to the firm as well as more advantageous to the patients because these digital solutions will be helpful in increasing the rate of the positive results in the betterment and health condition of the patients. Moreover, to it, utilization of the advanced digital technology will lead to the improvements of around 25% in the effectualness and quality of the care which is provided to the patients because it minimizes the manual work which is beneficial in reducing the possibility of the human errors (Brown and Brown., 2019). Furthermore, the organization also desires to attain the best outcomes with the assistance of the digital products as these digital offerings will assist the organization in providing more betterment in controlling, observing as well as tracking the clinical productivity. With the help of the monitored growth of the digital strategy as well as products, organizations will be keener to invest in only projects that are more viable (Bresciani and et. al., 2021). At last, the organization is paying more emphasis on reducing their expense as well as minimizing the work pressure as well as it makes it more convenient for the patients to recover faster and stay well.

Belbin TAM role theory

From the information provided by the head Dr. April Truscot who is the Chief Medical Offices at Wigglesworth. The overall type of strategy formation is based on process as well as experience improvement along with aspects of service model transformation. This type of digital strategy formation will help the organization achieve its objective that impacts its digital strategy and will help the organization to make its operations simpler as well as structured (Schuler and Schlegel., 2021) .In addition to this, it will help improve the experience of the patients and record their vital data in an optimal manner which can then be analyzed to determine and predict heart conditions and their impact (Yilmaz., 2020). This type of digital strategy will also help WHAT in redesigning its current digital operations and improve them in a significant way which will allow in attaining a higher level of productivity and assistance to the surgeons in improving their abilities through new training and development techniques (Knot., 2019)(Nikonova Allla., 2018). Furthermore, this type of digital strategy formation will help the organization to develop a new service delivery model which will help the organization support its new digital strategy and attain efficiency, effectiveness and patients service quality. This type of digital strategy formulation is optimal for WHAT as it will help in the reduction of cost and help it concentrate on investing in digital changes that will yield the best results as well as improve the digital maturity of the organization (Widjajanti., 2020). The formation of the digital strategy will also provide essential assistance in the system-level applications which are vital to ensure all digital resources are being utilized in an optimal manner in order to attain the maximum output from them.

It is crucial for the organization to evaluate the model of digital change management in order to attain the desired digital maturity which will help in enhancing the performance as well as productivity of the organization. The use of digital change management model will allow the organization to improve its digital maturity in a structured manner. Given below are the three components of digital change management through McKinsey model:

Strategy: In order to attain digital maturity it is crucial that the digital aspects align with the organizational strategy in an optimal manner which will ensure higher level of performance as well as productivity in attaining maturity.

Structure: It is important for the organization to alter its corporate hierarchy in order to introduce digital innovation which will help improve its chain of command and outline its functions and interconnections.

Systems: Through digital change the organization will have to focus on its daily procedures as well as work in order to reach the new innovative standards.

Shared value: The organization will have to establish specific standards as well as norms within the organization in order to influence the management of the business in a structured manner in order to embrace the digital change.

Skills: Various skills will need to be identified that will support the required changes and will help the organization achieve its goal in an optimal manner.

Disruptive digital technology

Style: The organization will have to adapt a specific style and approach of management that is oriented towards digital transformation.

Staff: The organization will have to focuses on the personnel of the establishment and how they will be motivated as well as trained and prepared to accomplish the task. 

It is crucial for the organization of  Wigglesworth Hospital to identify as well as to attain a digital leader in order to implement its digital strategy in an optimal manner. In addition to this, the appointment of a digital leader will help the organization to establish optimal awareness that is required to build digital aspects that will help in its innovation as well as operations (Burch and Bough., 2021). In order to select and appoint a digital leader for the organization, Wilson’s leadership character model will help evaluate the information provide and categorise the elements of the leader which will help in evaluating the appropriate digital leader for WHAT. Furthermore, the model helps in evaluating leaders on the bases of personal, social as well as organizational bases. Given below is the utilization of Wilson’s Leadership character model:

• Facilitator: This element of the model focuses on the ability of digital leaders to work with others in an effective manner in order to attain set goals and objectives. In the context of the information provided, David will be able to provide new ideas as he is keen on understanding how different phenomenacan help in being an effective digital leader. In addition to this, he is also keen on learning digital technology and collecting new digital ideas (Graves and Sarkis., 2018). Whereas, John is quite intellectually sound but hesitates in new ideas which can be ineffective as being a digital leader required adapting to new changes. Furthermore, Rheinhardt is also a suitable candidate as he is not afraid of adapting to new elements but hesitates not to adopt them until he’s full sure that it will help the organization in an intended manner. Although he really likes to plan the uses of new technology and how it can improve the ability of organizational operations in gaining a higher level of efficiency as well as effectiveness (Heyward., 2020).
• Tactician: This element of the model relative to leadership helps an organization to ensure that the business is able to achieve its set results. In context to the information provided, David has a PhD in engineering relative to the digital solution which will provide essential help to him in understanding the overall process and is aware of having limited deep knowledge of only a few technologies as he is not into social networking but rather professional technologiesthat will help meet the organizational goals (Megheirkouni and Mejheirkouni., 2020). On the other hand, Rheinhardt has an MBA from Harvard which helps him gain knowledge about how to be an optimal leader and how he can use digital technology. He is also willing to learn new things and search for them in order to learn about technology and improve organisational John as a manager is aware of his duties and explains that technology to others if it is intended to be utilized and admits that he does not know much about it but is willing to learn.
• Contributor: This particular element of the model helps understand the contribution of a leader and how they apply their personal capabilities in order to achieve organizational results. In context to the information provided, David focuses on leading in a set direction while managing others in order to maximize his contribution as well as focuses on exercising the brain in order to evaluate how his, as well as the contribution of others,can be optimized.  He also likes to explore challenges which can make him an effective leader who is not afraid of challenges (Antony, Laux and Cudney., 2019). On the other hand, Rheinhardt is focused on being a leader who delegates work to individuals in a structured as well as systematic manner as well as focuses on strategies that can do more good in the organization. In addition to this, he is sure that he will be able to use the new technology in the organization through his leadership abilities. Although John is focused on being an effective contributor in making various suggestions relative to digital technology in order to appoint leaders that will explore and work on ideas that are suggested (Andersen., 2018).
• Visionary: This element of the model helps in understanding the vision of the leader which will help in inspiring the organization as well as individual growth. In context to the information provided, Davidhas been able to provide various digital ventures which have been backed up by various investors as he was able to convince them about their possibilities as well as the benefits of digital (Liu and et. al., 2018). In addition to this, he has the ability to delegate specific resources as well as skills that will lead to the growth of digital business and attain large profits. On the other hand, John has developed his vision on the bases of various courses on selling digital and applying principles that will help in building individuals as well as equipment that is required to incorporate digit aspects in the business. Moreover, he seems himself as a visionary in digital leadership rather than an operational one as is keen on pushing the social and societal aspects of digital elements. Whereas, Rheinhardt is visionary as he understands the importance of digital aspects and is enthusiastic about them and their benefits (Maamari and Saheb., 2018). Moreover, he thinks that it is vital for leaders to have optimal planning in various operations and want to attain a deep knowledge of digital knowledge to lead at the threat level.

From the above analysis of leadership candidates, it can be analysed that David is a suitable candidate for the organization as he has a vision for the organization that is based on his PhD in engineering and his willingness to understand how various limits of digital technology in order to understand how to overcome them. He has also been able to convenience various investors to back the new digital ventures which shows that he is an effective leader.

Based on the analysis it is recommended relative to the digital leadership action for Andrew to present Dr Truscot over the new few months are presented below:

• To evaluate the necessary resource that isrequired in order to implement the digital strategy by the digital leadership. This is justified as the organization requires implementation of digital aspects within its organization in order to improve its overall operations in an optimal manner. This makes it crucial to evaluate all the resource such staff, equipment’s as well as the finances of the organization in order to make the selected digital leader optimal in their task. This will help in improving the capabilities as well as productivity of the organization in a structured as well as systematic manner. In addition to this, it will allow the organization to ensure that all the resource are aligned with the new capabilities as well as objective of the organization which will provide the required support to the specific departments,
• To understand how the disruptive technology will be used by the digital leadership in order to enhance the support providedto the surgeons as well as the other departments of the organization. This recommendation is justified by the information provide by the consultants and is based on aspects of improving the capabilities of the heart surgeons relative to their training as well as development. In addition to this, the recommendation of understand how the disruptive technology will be used by the digital leader of the organization will help in utilizing the technology in creative and efficient ways which will help in improving the productivity of the organization as well as reduce the overall workload stress on the staff members. In addition to this, it will also provide essential support in collecting the required data of patients which can be analyzed in order to predict as well as reduce the chances of fatality.
• To evaluate the efficiency of the digital leadership through various measurement tools in order to ensure their capabilities are optimal. This recommendation is justified by the various interviews that were conducted in order to select an appropriate digital leaders. The recommendation of measuring the performance and productivity of the selected digital leader will help in understanding that if they are the correct individual for the job and are the able to adapt to the new technological changes. If they are not able to maintain the set standards of the organization relative to the measured perfaronce then it is vital for the management of the organization to appoint someone else for the job which will help in enhancing productivity of the organization. (Wiraeus and Creelman., 2019).
• It is recommended that Dr. Truscot hold periodic meetingswith the digital leaders in order to measure the performance of resources as well as the coordination of departments in the organization. This recommendation will help understand how the organization is performing and its it able to meet the new set target capabilities in an efficient manner. This recommendation is vital for the organization as the changes being made within it need to be evaluate in order to understand the extent of productivity that has increased. This will help the management to maintain consistent performance as well as deliver optimal experience to the patients. The organization through these periodic meetings will also be able to evaluate how the attained data with the introduction of the new technology is helping the organization to reduce its workload and provide better facilities to the patients.

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