Assumption
The following report mainly emphasizes on the different business procedure of a firm named Coaching Specialist. BPM helps an organization in analyzing the pending task and its duration. It also helps the organization in analyzing its reports along with a business analysis of the given automation methods. Therefore, as a result for this organization, the process needs to be applied for any kind of analysis which is done for automation methods. Coaching specialist is looking for certain number of process which can be applied to the given system. In the coming pages of the report, a detailed analysis of organizational model for this organization has been provided. It is mainly subjected to certain number of discussions in the given report. The process is applied to for analysis of the organization along with this.
The following report mainly deals with business process which comes up with minor assumption. The problem identified in both current process and BPMN diagram has been discussed in details. Apart from this, BPMN diagram has been given report along with various opportunities and limitation which are there in the report. In the last section of the report, a re-engineering process has been discussed in details.
The development of business processes comes up with some minor assumption which is included in the given report. It has been analyzed that the overall payment structure of the given organization is very much linnet and further details have been included in this report.
Organization is very focused on tutoring of organization which provides help to the students. A small support is there for the various students in Melbourne. Coaching specialist can be stated as some type of agents which is there for both private tutors. The ultimate goal of is to satisfy the requirements of the customer to easily build up relationship. In this scenario, the major clients are student where the organization can easily look for individual guide or building up of mentor so they can build aptitude or skill. Organization easily connect with appropriate guide or mentor for the interest customers. It can easily handle all the various kinds of bookkeeping which are associated with students. The client of the organization can easily book their assignment as per the required demand. A proper analysis of the given model needs to be done as per the operation. The most vital aspect which needs to be taken into account in the analysis of the process taking place in organization.
Issues related to process of payment: The client does not make use of method which is related to payment as it can incur huge amount of loss.
Issues related to interviewing method: In this scenario, no coach is available for the products of organization which requires manual interview. It will result in overall wastage of time. Apart from this, it can also result in some kind of dissatisfaction in the clients.
The present process comes up with certain number of problem which needs to overcome by the firm. The present working method of the organization can result in loss of huge amount of money which takes places due to disapproval from the clients. In this scenario, the invoice is provided by the customer after its slipping from accountant side. It is done such a way that no payment is provided back to client, so it damages the relationship of clerk with the client. In this particular scenario 90 payment method is beneficial as it can will be beneficial for improving the overall payment structure. It is known to a serious kind of issue as it can result in huge kind of financial loss to the firm.
The ongoing process in this organization provides a large number of option for enhancing its overall process. Apart from this, it would be helpful in dealing with efficiency of customer to a certain extent. The ultimate goal of this organization is to develop an online method which is helpful in assigning new coaches in the organization. It will ultimately reduce the response time for the organization. It will help in serving the customer in customers in much better way.
Though the processes that are being currently executed in The Coaching Specialists can fulfil organization’s basic requirements, these processes are limited by their scalability and support to current need only. The manual processes that are used in The Coaching Specialists are full of errors and very time consuming. The organization needs various automated processes that can collect and process data and generate useful and crucial information. The payments are done manually which result in customer dissatisfaction and manual allocation of the coaches to lead to consumption of valuable organization time. The business is heavily depended on the response of the client. The business wastes its valuable time in collecting payment and if the payment is not done then in blacklisting the customer.
The business process reengineering will be applied on business of The Coaching Specialists for radically redesigning the Coaching Specialists’ core business process for achieving great enhancement in productivity. Moreover, the cycle time and quality of the business processes will be dramatically improved. The steps for executing the business process reengineering in The Coaching Specialists are as described below.
- Recognizing and Communicating Requirement for Change:The organization is currently facing various issues for existing business process. The process reengineering will be done for both the internal and external processes. These issues will be recorded into a document and share with all the important stakeholders. The communication is a crucial part of process reengineering because resistance for change is common in all types of businesses. It is very important to accept the fact that business process reengineering process is destined to be failed from the start. Making changes in the whole organization process of The Coaching Specialists may not be successful in first attempt. The impact of the process reengineering will not be good for employee. Through employee engagement, the project can be carried out faster and accurately.
- Hiring Experts and Assigning Staff: A highly experienced and skilled team is the basic need of business process reengineering. The team will have a senior manager, operational manager and reengineering expert. If the need is felt then few of the internal staff can be assigned to the project also. The senior manager will be taking the big decisions while operational manager decides process related decisions. The whole team will be allowed access to organization data throughout the life cycle of the project. The staff will be interviewed and asked to attend group discussions.
- Defining Key Process Indicator:The team will define the key performance indicators after they are ready to work. The KPI’s that will be considered in this project are cycle time, mean time to repair, application dev. and support ticket closure.
Conclusion:
From the above study it can concluded that current process of The Coaching Specialists is not sufficient enough to support the business growth. The implementation of technologies and automation of processes is current need of the organization. The report has perfectly captured the current business process of The Coaching Specialists and described it accurately. The study could have bee better if few suggestions on business process could be stated. The steps described for executing business process reengineering is also done properly.
Allweyer, T., 2016. BPMN 2.0: introduction to the standard for business process modeling. BoD–Books on Demand.
de Oca, I.M.M., Snoeck, M., Reijers, H.A. and Rodríguez-Morffi, A., 2015. A systematic literature review of studies on business process modeling quality. Information and Software Technology, 58, pp.187-205.
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