Part 1 Business Process Modelling:
Business process management is vital for an organization for expanding and growing their business. This report discusses regarding a similar case of Swinburne Cares Foundation. It discusses about the recent prevalent process occurring in the organization. The analysis of procedure is also given that contains the identification of the field of procedures used by organization, which raise problem for it. After analyzing the processes utilized by the company the problems faced by the organization has been identified.
This report describes the background of the business procedures implemented by Swinburne Cares Foundation. The report discusses regarding the business process layers and the found out problems in the models that the organization is using presently.
Business Background
Swinburne Cares Foundation is a non-profit organization that provides help to needy, underprivileged and people with various disabilities. The organization receives financial support from donations provided by other organizations and individuals. They provide various services to disables people. These services involve organization’s assistants. In some cases, accommodation and teaching aid is provided to people in order to simplify their everyday life. They make certain arrangements for people in order to cope up with the situation or gain knowledge of some skills that are required for their sustainment. The organization has been operating since few years and they have brought about huge changes in their sector.
The association has been operational for various years and there is enormous change in the part for the association. The ongoing government enactment which would incorporate the National Disability Insurance scheme and the look after the matured individuals for undertaking a noteworthy change inside the association.
Business Process Layers
The processes of business of the present system of Swinburne Cares Foundation is divided in various layers:
The procedures used by the organization can easily be divided in two layers, one being the service process and another being the funding process. It is known that for the part of services, the company provides services to people who are underprivileged in various areas.
Assistance and translation: The organization has assisted various individuals in work. It helps the people in translation as well as hearing and communicating facilities.
Live-in careers: The organization helps people in almost all of their activities.
Shared homes: The organization lets the underprivileged people to share homes where they will be given with the assistance that they need. There doubts would also be looked after.
Community activities: The organization gives a chance to the individuals to interact with each other and also help them to perform various co-operative activities.
Along with the services provided by the company, they also have a procedure of funding. This process is also divided into various layers. This process helps the organization to collect the finances for the needy people. The funds are collected in order to fund the services provided by the organization to people. Apart from this, there are many vertical levels of controls in company and as a result, there is a figure of authorities at the upper part of hierarchy for the company. The various divisions are divided into numerous groups which would again have some divisions under them who would have the responsibility to perform tasks of collecting funds for company. The environment in the company is little competitive and rigid. There is various communication systems along with that, this would help the company as well as the people in the company to communicate between them. Along with this, the process of funding is considered as the process of donation, this donation contains the procedure of cash donations, promised donations and card donations. The giving process could be divided into Process Regular Giving and New Donor Process
Part 2 Report
AS-IS process
the regular process the regular donor makes the donation and the hence the there are no addition made to the database and only the donation is processed by the bank.
Issues/Problems for the processes
Procedures that are presently being utilized by the company are traditional procedures, the traditional process have very less number of disadvantages that would affect the efficiency of organization. Along with this, it was noted that as time passed by, the business process charges accordingly but it never speeds up, the process stays slow. Organization as well as organizational head of SCF is trying to bring various changes that would be followed by the organization. The new procedures that would be utilized by the organizations would help it to adapt to the factors. It would also help the organization in improving all the procedures that the organization uses.
Senior management of company is accustomed to the word agile or agile development. At the same time, this has introduced changes to the organization all over the world as well as the management in SCF has been worrying regarding the matter that the organizations cannot cope up with the sudden changes. This is because the agile procedure brings about sudden changes in the organizations and very fewer organizations cope up with the changes brought about in the operations. As a result, the management of top level should get accustomed with the processes that should be followed while developing the business process with the use of agile methodology in such a way that they can use it to the fullest.
Identification of the essential issues and related solutions
While analyzing the procedures of business used by the organization, a huge number of issues are identified in the present processes used by the organization. While analyzing various processes, the major problem that was identified was management turnover and high employee. This has disrupted the process and new employees as well as new managers are hired when they can be provided the needed training. The knowledge that older employees had, they could not pass it to the newer employees and the new employees had left the company. This has caused the generation of void in the company.
Secondly the organization also faced various problems related to policies followed by the company and inconsistent system of the company across employees as well as managers. When the managers and employees are allocated again, they lose the experience. As a result, the procedures followed by the organization are not efficient any more when the time increases.
As result, it is identified by management that they need to improve the business operations used by them. They would also need to document the processes in an efficient manner. The business models of various organizations need updates and a good model that can be maintained.
Benefits of addressing the issue
The problems faced by the company will be addressed effectively and employees of the company will get a proper perspective regarding the process as well as the model of the ongoing system. This will help the organization to increase its efficiency.
Business Background
Explanations and Justification of the models
In order to develop the models, the layers as well as sub-layers are used. This will divide the process of the organization in two sectors, they are funding and services. The funding is again classified in donations received and the process of donation will again be divided. In this organization a vertical hierarchical model is followed.
Assumptions
It has been found out that in the system of credit card donation, the transaction will get cancelled automatically after one re attempt in gathering the funds. In the donations that were promised, the people who failed to donate would fall under the cancellation category of the procedure of funding. The donation can also be cancelled if the donor has rejected the funding.
Limitations
Along with assumptions, there are various limitations in the given model. The model is just limited to the process of funding as more insights on services for procedures used by the company are not given. In the regularly used giving process, no option has been provided in case fund, the request would be cancelled.
Resources allocation and performance analysis of the current processes
In the present procedure the assets which have been dispensed for the gift system are principally human Resource based and subsequently, the examination on the HR for the association has been for the most part centred around this. Moreover, information also has been a critical factor and the stream of learning must be enhanced in the system. The framework the documentation methodology is to be presented so the information in the system is archived which can be utilized by the organization for some time later.
Conclusion
From the above report, it can be concluded that Business process management is very important for any business weather small or big. In this report, the case of Swinburne Cares Foundation has been considered. The current procedures that are followed by the organization are described in details in the discussion part. The report discusses regarding the background of the business of Swinburne Cares Foundation. The data has been extracted from the case study of the organization. It also discusses regarding the resolution for the problems faced by the organization.
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