With a focus on International equines and organizational behavior) from the University of Saskatchewan, Canada. She is currently a Ph. D. Student in Management Information Systems and Organizational Behavior at Queen’s School of Business, Queen’s University, Canada. Her research interests are in knowledge management, cross-cultural Issues, organizational culture and leadership, trust, and adoption of technology. Holland E. Chain is an Associate Professor of Management Information […]

The article “Where Did Knowledge Management Come From” by L. Prusak discusses different perspectives on development of knowledge management, analyzes impact of globalization on knowledge management and identifies disciplines which have shaped the field.  The article is retrieved from online database devoted to knowledge management and related issues. To find the article I had to refer to online search engines. Despite the fact that the […]

Knowledge management in an organisation means to capture the knowledge that is critical to them, constantly improve it and make it available in the most effective manner to those who need it. There are two types of knowledge explicit and tacit. Explicit knowledge is a kind of knowledge that can be expressed in formed E. g following a procedure. Tacit knowledge is influenced by emotions […]

Case 2: San Francisco Public Utilities Commission Preserves Expertise with Better Knowledge Management 1. What are the business goals of SFPUC? How is knowledge management related to those goals? SFPUC is a department of the city and county of San Francisco that provides water, wastewater, and municipal power services to the city. SFPUC’s Power division provides electricity to the city and county of San Francisco, […]

1. Analysis of the knowledge management at TCS using the knowledge management value chain model. *Knowledge acquire -TCS has created communities of practices (CoPs) with an animator expert in an area of knowledge to gather best practice on different area of expertise using business case documenting problem and solution. -Then TCS tried to capture technology, processes and case studies called Process Asset Libraries. So their […]

Competitive Advantage over other firms – Unique Resources and Capabilities Bower’s Vision – Development of Unique Organizational Culture First Mover Advantage Between Marvin Bower, Ron Daniel, and Fred Gluck, who was the most effective strategic leader? Why do you think so? Upon evaluating each individual’s strategic leadership ability based upon the six elements of effective strategic leadership, we concluded that Fred Gluck was indeed the […]

An effective way of communicating is to let know all managers and employees the company’s vision, and how it must be achieved. “Good communication is essential to the smooth running of the people management system. It must be a two-way process. This can involve a cascade flow of information from the top and also feedback from lower levels.” (Price, 2004 p.80) We see that we […]

Why do some knowledge-based organizations perform well in terms of innovation but less well in terms of efficiencyTo what extent can information systems help to redress this balance? ABSTRACT In this paper, focus will be given on analysing how an innovative organisation can be in-efficient. The key role of information systems in addressing this issue will be discussed. The perspectives of various researchers will be […]

An effective way of communicating is to let know all managers and employees the company’s vision, and how it must be achieved. “Good communication is essential to the smooth running of the people management system. It must be a two-way process. This can involve a cascade flow of information from the top and also feedback from lower levels.” (Price, 2004 p.80) We see that we […]

Wal-Mart is one of the best known companies in the United States. The name of Wal-Mart is being heard even in many corners of the world. Despite the fact that the company doesn’t tend to expand its business abroad, it always considers the importance of knowledge management when developing business strategies. The article “No Stopping Wal-Mart In Its Quest for Uber-Efficiency” by W. P. Carey […]