Introduction to Communication Audit
Communication audit is a term that is generally used for the references to the processes that have been dealing with the several matters pertaining to the communications within an organization. The auditing of the communications might also take into account the matters that pertain to figuring out the areas of strengths as well as the weaknesses of the of the employees of the concerned organization. The communication audit tends to discuss the various situations that are faced by the concerned organizational workforce members at a certain given timeframe (Vertino, 2014). The concerned memo is composed in order to shed light on the various problems that have been highlighted in the communication audit of the Australian organization dealing in data management software, Data Solutions. The following memo attempts a detailed qualitative discussion on the problems that have been faced by the company and the major consequences that might follow from the concerned problems. The memo further proceeds to discuss the ways in which the concerned problems might be resolved in order to help in the matters that pertain to the communications within the various hierarchies within the company.
The concerned case study reveals the fact that the given organization in discussion, the Australian organization dealing in data management software, Data Solutions, has been facing a number of issues in the matters that have been pertaining to the internal communications within the concerned organization.
The major problem that has been troubling the organization is the improper choice of the communication channels which has led to the conditions wherein the concerned members of the organization are not having the proper access to the various decisions that have been undertaken by the concerned members of the organization who have been serving at the executive levels within the hierarchy of the organization. The poor communication within the hierarchical levels of the organization might lead to the conditions that pertain to the loss of faith among the various members of the organization in the management of the organization (Oetzel, 2017). The improper communication within the company might relate to the miscommunication of the instructions and the other changes in the policies that has been decided upon by the concerned management. The lack of the proper communication within the concern might lead to the non-cooperation as well as the unrest among the various members of the organizational workforce who have been serving at the lower levels of the organizational hierarchy. The miscommunication within the organization might result in the conditions of the various discrepancies within the various hierarchical levels within the organization.
Communication Issues for Data Solutions
The other problem faced by the Australian organization dealing in data management software, Data Solutions that is identified within the given case study is the factor that pertains to the lack of the effective communication among the supervisors and the employees whom they have been supervising. The concerned company has been facing a number of issues due to the fact that the work location of the supervisors of the concern is different form the job location of the concerned employees of the organization. This has led to the conditions of a communicational gap within the organization. According to Kasper & Kellerman, (2014), the communication gap might also lead to the conditions wherein the given task might not be completed according to the instructions that have been conveyed by the concerned supervisors thereby leading to the loss of the effort that was contributed by the concerned employees.
The other major problem that has been incurred by the organization, in discussion, Data Solutions, an Australian organization dealing in data management software is the problem that pertain to the unprofessional nature of the composition of the emails that are exchanged within the various members of the organization. The unprofessional attitude of the employees in the composition of the emails might lead to the conditions wherein there is a discrepancy between the messages conveyed and the actual situations that have been portrayed within the organization. this might lead to the interpersonal conflicts within the concerned members of the organizational workforce (Austin & Pinkleton, 2015). The members of the organizational workforce might be facing a number of issues in the matters that pertain to the discrepancies that might stem from the various interpersonal conflicts within the members of the organization. These discrepancies might in turn lead to the internal conflicts within the organization thereby leading to the hindrances in the overall growth of the concerned company in discussion, Data Solutions, Australia.
The Australian organization dealing in data management software, Data Solutions might be advised to implement some measures in order to resolve the issues that are faced by the concerned members who have been serving at the various locations wherein the company has been operating like the cities of Melbourne and Sydney.
The problems faced by the company in discussion, Data Solutions, an Australian organization dealing in data management software, might be resolved through implementing the official mail chains in the communications within the organization. The communication via the official mail chain and the intranet might help in the matters that pertain to communication of the various meeting minutes as well as the other decisions that have been undertaken by the concerned executives within the organization (Citak, Toruner & Gunes, 2013). The communication within the organization might help in the matters that pertain to the conveyance of the various information towards the employees who have been serving at the lower levels of the hierarchy within the organization. This might help in the lowering of the conflicts that might arise among the members who have been employed at the different levels within the organization.
Improper Choice of Communication Channels
The other problem faced by the Australian organization dealing in data management software, Data Solutions that is identified within the given case study is the factor that pertains to the lack of the effective communication among the supervisors and the employees whom they have been supervising. These issues might be resolved by the implementation of the technologies within the communicational technologies that are adapted by the concerned company. The concerned supervisors might be allowed to communicate on a regular basis with the employees in order to alleviate the issues that are being faced by the employees (Goetsch & Davis, 2014). The super visors might also be advised to visit the employee job location in order to develop a first-hand experience of the work environment that exists at the concerned location.
The other major problem that has been incurred by the organization, in discussion, Data Solutions, an Australian organization dealing in data management software is the problem that pertain to the unprofessional nature of the composition of the emails that are exchanged within the various members of the organization. The concerned problem might be resolved through the conduction of a proper training and development session (Kasper & Kellerman, 2014). The might help the employees to deal with the issues that might arise from the discrepancies that have been arising due to the display of the non-professional attitude within the exchange of the emails within the organization.
In lieu of the above discussion, it might be stated that the company in discussion, Data Solutions, an Australian organization dealing in data management software has been facing a number of communicational issues in the present days. The concerned employees of the organization might benefit from the implementation of the measures that might be applied in order to resolve the issues that are related to the internal communications within the country. The measures that have been recommended above tends to help in motivating the employees in the delivery of the best of their capabilities towards the organization. This might assist in the improvement of the overall performance of the organization.
References:
Austin, E. W., & Pinkleton, B. E. (2015). Strategic public relations management: Planning and managing effective communication campaigns. Routledge.
Citak, E. A., Toruner, E. K., & Gunes, N. B. (2013). Exploring communication difficulties in pediatric hematology: oncology nurses. Asian Pacific Journal of Cancer Prevention, 14(9), 5477-5482.
Goetsch, D. L., & Davis, S. B. (2014). Quality management for organizational excellence. Upper Saddle River, NJ: pearson.
Kasper, G., & Kellerman, E. (2014). Communication strategies: Psycholinguistic and sociolinguistic perspectives. Routledge.
Oetzel, J. G. (2017). Effective intercultural workgroup communication theory. The International Encyclopedia of Intercultural Communication, 1-5.
Vertino, K. A. (2014). Effective interpersonal communication: A practical guide to improve your life. OJIN: The Online Journal of Issues in Nursing, 19(3), 1-6.
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