Part A – Written or Oral Questions
The answers to the following questions will enable you to demonstrate your knowledge of:
Being a good listener is one of the most important aspects of proper communication. Unless one is able to listen properly they will not be able to convey the reply or the answer to that what has been said through the conversation. Clarity is also one of the most important aspects of an effective communication.
Narrative skills are one of the important literacy skills. Literacy is often seen through the transparency and the clarity with which individuals are being able to express their feelings and their judgments.
Decision making power and cooperation are some of the basic things that then Individuals will need for the purpose of solving any problems coming in their way.
Cooperation is one of the key to become a good team worker.
All the individuals must be treated as equal. There must not be any biasness among any individuals.
The indigenous people like the Torres state islanders must be given proper employment opportunities.
The social and cultural heritage has to be preserved by making people aware about the importance of each and every religion.
Physically disabled people must be given proper facilities so that they can work properly working. They must not be denied any opportunities because of their physical disabilities.
Anti discrimination policies are o be implemented in the workplace. This will ensure that there is equality in the salaries of both men and women.
Answer each question in as much detail as possible, considering your organisational requirements for each one.
1. How could verbal communication result in vilification?
One has to make sure that they are not telling anything demeaning about the religious, cultural or social belief of others. People must not show any disrespect towards the race, gender or socio cultural background of any individual.
2. What is a cross-cultural misunderstanding and how can you find a resolution?
Cross cultural misunderstanding is one of the major consequences of lack of proper awareness among people. There are people who suffer from a feeling of disrespect towards some particular religion or particular races. On the other hand the western people name the person who has departed as a matter of respect. They believe that this will help the friends, close ones and the families to remember them.
3. How may Aboriginal funerals differ to western ones?
The Aboriginals believe that there is life after death and the world has been made by spirits. Thus, they do not pronounce the name of the departed person as a show of respect
4. What is the name of the Act that covers anti-discrimination legislation?
- Age Discrimination Act 2004.
- Disability Discrimination Act 1992
- Racial Discrimination Act 1975.
5. What disabilities may result in discrimination?
A person who cannot walk might be insulting a wheelchair. He can be late at office in comparison to someone who is physically sound. The office might not consider the disability and might start discriminating between the two. Therefore can also be cases of salary deductions.
Part B – Written or Oral Questions
6. What is mediation and how can it be used to address disputes?
Mediation is the process though which a third party intervenes and solves any disputes. If there is very bad dispute between two people and the quarrel is not reaching to any solution. It is during such occasions that people often need a third party to solve this issue.
7. Name five cultural groups who visit Australia and identify some cultural differences for one of them.
- Deiri
- Arakwal
- Awarai
- Arrernte
- Caii
You must individually, answer the following questions in full to show your competency of each element:
1. Name five areas of cultural differences.
- Language difference
- Education difference
- Cultural difference
- Linguistics
- Economic status
2. Outline four possibly inaccurate stereotypes.
- Gender discrimination
- Disability Discrimination
- Racial discrimination
- Social discrimination
3. What behaviour is not likely to be seen as racial or religious vilification?
There can be variations in the skin color of people. In spite of that of people make sure that they respect each other and are ready to lend their support at any point of time. A white skin people can talk about the views that he has against some practices of other cultures but at the same time there will be respect and tolerance in their communication.
4. If foreigners cannot understand your attempts at their language, how else can you communicate?
I can use sign language or I can switch over to non verbal forms of communication. I will also consider taking help from any translators.
5. What helpline can you call for assistances dealing with people from different cultures?
I will be calling the linguists and some experts who have studies regarding the cultures of other tribes. I will consider taking help from any expert anthropologist.
6. When can cultural misunderstandings occur?
Cultural misunderstanding can mainly occur due to the lack of proper awareness among people.
7. What steps can you take to solve these?
I will have to make sure that there is proper awareness among people based on the social and cultural differences among people.
8. How could a hard work ethic be interpreted differently?
One of the hard work ethics can be maintaining punctuality. Employees might think that the management is being too harsh with them. They might feel that the company is not being kind with them even during their emergencies.
9. In terms of communication conventions, how are Aborigines different to Westerners?
The aboriginals have different language and they often feel hesitant in dealing with the westerners. This is because their dialect is different than the westerners.
10. Which four people may you need to refer unresolved issues to?
- friend
- relatives
- family members
- teachers
1. Who might you seek input from to develop communication ideas and approaches?
I might seek input from any elders or my teachers who will be helping me to understand the right ways of communication. I migh also tske jelp from a translator who will help me in understanding how to communicate properly.
2. How do you take into consideration cultural differences in all verbal and non-verbal communication?
I have to taken into consideration that there are lot of differences in the socio economic backgrounds of people. I must never make any statements that go beyond the cultural or the religious belief of the people belonging to some other ethnic backgrounds.
3. How does communication help to develop and maintain positive relationships, mutual trust and confidence?
Communication is the key to solve all problems. Without proper communication one cannot understand any problem nor find out any relevant solution to it. The communication must be very clear and transparent so that none of the involved stakeholders face any problem.
4. What basic strategies can help to overcome language barriers?
In order to overcome the language barriers, I have to take help from a translator. I can also undertake some classes that will enable me in overcoming the issue that I face in speaking in some other languages. Constant practice will help me to deal with this issue.
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References
Carlson, B. and Frazer, R., 2015. “It’s like Going to a Cemetery and Lighting a Candle”: Aboriginal Australians, Sorry Business and social media. AlterNative: An International Journal of Indigenous Peoples, 11(3), pp.211-224.
Hafner, D., 2016. Death, Funerals and Emotion in an Australian Aboriginal Community. Ethnos, 81(5), pp.913-932.
Hays, R., Esterman, A. and McDermott, R., 2015. Type 2 diabetes mellitus is associated with Strongyloides stercoralis treatment failure in Australian aboriginals. PLoS neglected tropical diseases, 9(8), p.e0003976.
Howarth, G., 2016. Last rites: The work of the modern funeral director. Routledge.
Lee, K.S., Perry, J., Wilson, S., Room, R., Callinan, S., Chikritzhs, T., Hayman, N., Gray, D., Wilkes, E. and Conigrave, K., 2016, October. Developing An Ipad App to Help Aboriginal and Torres Strait Islander Australians to Describe Their Drinking. In Drug and Alcohol Review (Vol. 35, pp. 49-49). 111 RIVER ST, HOBOKEN 07030-5774, NJ USA: WILEY.
Mustafa, M.H. and Abu Tayeh, S.N., 2014. Comments on Bedouin funeral rites in the writings of western travelers and explorers from the late 19th and early 20th centuries. Mediterranean Archaeology and Archaeometry, 14(1), pp.51-63.
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