Market Research for Latest and Innovative Machines
Providing latest and innovative machines to the employees would generate within them an urge to expose better performance through judicious utilization. Mere providing the machines would not serve the purpose; the employees need to be briefed about the ways and means of operating the machines (Lam, O’Donnell & Robertson, 2015). Briefing in the form of training would enhance the preconceived skills, expertise and knowledge of the employees. Along with this, it would enhance the role of the supervisor in terms of preparing the employees for being an asset for the company. In order to purchase latest and innovative quality machines, the marketing team of Comfort Furniture needs to conduct market research. Within this, execution of search engine optimization would take the personnel directly to the machines, which are popular in the market. Drafts can be sent to the supervisor for gaining his approval on the undertaken steps (Galeazzo, Furlan & Vinelli, 2017). This approval would be an essential doctrine in terms of averting the unwanted situations, which can destroy the sanctity of the business environment.
One of the strategies for communicating the improvement plans to the employees is meeting and conferences. Interactive sessions in these meetings would mitigate the risks of conflicts. Moreover, meetings and conferences would allow the managers to assess the impact of the implemented strategies on the employees (Ihrig, Ishizaka & Mohnen, 2017). Presence of the supervisor in the meetings is an essential aspect. Supervision of the proceedings in the meetings would assist in estimating the plans and programs for bringing noticeable improvements and maintaining its continuity. Along with this, social media would be one of the effective steps for the managers of Comfort Furniture to convey the implemented plans to the staffs. Uploading the news of the undertaken steps on the social networking sites would act as an agent in increasing the trafficking of the audience towards the brand (Eaidgah et al., 2016).
Coaching the employees enriches their knowledge about altering the scenario of the business environment of Comfort Furniture. Division of the courses into segments provides an enlarged grasping power to the employees in terms of the organizational issues and their importance (Goetsch & Davis, 2014). Provision of adequate motivation and encouragement to the employees generates within them an urge to expose better performance. Maintenance of consistency in this direction proves beneficial for companies such as comfort Furniture in terms of enhancing the productivity. Conducting interactive sessions within these coaching sessions helps the employees to clarify the doubts regarding the provided lectures. Taking post training tests helps the managers to assess the capability of the employees to make practical application of the learnt skills in the workplace operations. Supervision of these trainings helps would help the supervisor to make decisions regarding the future course of action (Goetsch & Davis, 2014).
Effective Communication and Employee Training
Reviewing the effectiveness of the implemented strategies is crucial for fulfilling the identified and the specified requirements. If this review is done through the means of the latest technologies, the status of comfort Furniture would be enhanced and upgraded. (Eaidgah et al., 2016) One of these technologies is the CCTV. This would help the managers to monitor the performance of the employees. Consciousness towards this monitoring would act as an agent in reducing the instances of harassments, discriminations and conflicts. Along with this, purchasing software, which can automatically create the cause and effect diagrams, would help the managers of comfort Furniture to assess the cause and effect of the implemented strategies for improvements. Diagrammatic representations would enhance the clarity of the personnel. Software like MySmartMoney might be effective in terms of automatically calculating the budget (Galeazzo, Furlan & Vinelli, 2017). This would be an effective in terms of reviewing the appropriateness and feasibility of the implemented strategies. Supervision of the proper utilization of these technologies would support in maintaining the integrity of the business environment of companies like Comfort Furniture.
Knowing the customers is one of the prime steps in terms of providing quality service to the customers. Within this, adequate knowledge about their demands, needs and requirements is an essential aspect. Adopting the means of survey and feedback makes the marketing team of companies such as Comfort Furniture aware about the reactions of the customers in response to the undertaken steps. Regular review of the feedbacks and contents generated by the customers brings to the forefront the changes, which is essential for altering the methods of executing the business procedures (Lewis, 2016). Introducing policies such as customer grievances acts as an attempt of the company comfort Furniture to restore the lost individuality to the customers. Courtly interventions in this direction assist in obtaining trust, loyalty and dependence from the customers. Exposure of conscious attitude by the supervisors would mitigate the wrong means adopted by the staffs to achieve customer satisfaction.
Failing to inform the employees about the outcome of their efforts relates to the gaming mentality of the managers of comfort Furniture. The main motive here is to play with the efforts produced by the employees for attaining the “hot seat”. This type of mentality can add vulnerability to the market position of comfort Furniture. Along with this, this failure would compel the company to witness the instances of employee turnover, which would provide an access to the contemporary brands to enhance and upgrade their position within the competitive ambience of the market (Bush et al., 2013). These situations would project a low customer engagement for the company. Possession of this kind of mentality by the supervisors is a bane for companies like Comfort Furniture. Delving deep into the issue, this type of mentality nullifies the stability in the relationship between the employee and employer. This nullification adds a dark and ombre shade to the productivity of the company in terms of attaining a sustainable position in the competitive ambience of the market (Heavey, Ledwith & Murphy, 2014).
Using computerized checklists would help the managers of comfort Furniture to make recommendations for further improvements. Monitoring of the past achievements is important in terms of making necessary changes. For this, keeping records of the cash flows is of utmost importance. This is due to the importance of finance in terms of introducing lucrative schemes, offers and discounts for the customers. Accuracy in these records helps in the publication of authentic annual report (Heavey, Ledwith & Murphy, 2014). Revision of these reports by involving the supervisor would alter the plight of the company. Exposure of conscious and rational attitude towards the preservation of records enhances the roles and responsibility of the company personnel.
References
Bush, S. R., Toonen, H., Oosterveer, P., & Mol, A. P. (2013). The ‘devils triangle’of MSC certification: Balancing credibility, accessibility and continuous improvement. Marine Policy, 37, 288-293.
Eaidgah, Y., Eaidgah, Y., Maki, A. A., Maki, A. A., Kurczewski, K., Kurczewski, K., … & Abdekhodaee, A. (2016). Visual management, performance management and continuous improvement: a lean manufacturing approach. International Journal of Lean Six Sigma, 7(2), 187-210.
Galeazzo, A., Furlan, A., & Vinelli, A. (2017). The organizational infrastructure of continuous improvement–an empirical analysis. Operations Management Research, 10(1), 33-46.
Goetsch, D. L., & Davis, S. B. (2014). Quality management for organizational excellence. Upper Saddle River, NJ: pearson.
Heavey, C., Ledwith, A., & Murphy, E. (2014). Introducing a new continuous improvement framework for increased organisational return on investment. The TQM Journal, 26(6), 594-609.
Ihrig, S., Ishizaka, A., & Mohnen, A. (2017). Target setting for indirect processes: a new hybrid method for the continuous improvement management of indirect processes. Production Planning & Control, 28(3), 220-231.
Lam, M., O’Donnell, M., & Robertson, D. (2015). Achieving employee commitment for continuous improvement initiatives. International Journal of Operations & Production Management, 35(2), 201-215.
Lewis, W. E. (2016). Software testing and continuous quality improvement. CRC press.
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