Importance of a Consultation Room
Al-Adan hospital is among the best hospital in Kuwait and offers tertiary and secondary services related to healthcare. The pharmacist must prescribe drugs only once he is confirmed with the disease and has diagnosed the patient well. There are several issues that a patient can not able to share with the pharmacist in front of the public, especially problems faced by elders such as reproductive issues in women’s and for those who feel it is not right to discuss in front of others (Townend, 2007). These rooms will offer great confidentiality and privacy for the patient to present sufficient information for successful dealing regarding the issue. Patients thus can choose to avoid treatment if they are not getting the privacy of discussing the issues, as they may feel embarrassed of disclosing it in front of everyone. In Al Adan Hospital in Kuwait, there is a gap between the experience in the procedure as there is no room for consultation and this can turn out to be a significant problem for the hospital. The leader must try to change the infrastructure by creating a consultant for the hospital as this will not only attract more people but will also help to cure the patients with 100% efficiency. Thus, the patient will rely on AI Adan Hospital.
The objective of the project is to create a consultation room for pharmacist in AI Adan Hospital so that the privacy of the patients can be maintained and the patient can discuss their problems without any hesitation and can get proper treatment on time. Sometimes it is being observed that few patients avoid services from the healthcare as they feel shy to discuss the issue. That’s why it is necessary to maintain the privacy among the patients and consultant. Once the project is being successfully implemented, it can help to fill the gap, as there will be proper confidentiality maintained for the patients. This will allow providing sufficient data from the patients and will be addressed accordingly. The project will help to enhance the accuracy while prescribing the drugs to the patients (Senaratne, & Gunawardane, 2015). The role of the leader is to improve the facility by providing consultant room, for this, the leader is required to allocate a team for him, and to work with them which will include other healthcare service providers in the hospital. The infrastructure of the new consultation for pharmacist room will have advanced systems including computers, necessary diagnosis equipment to store and capture the information of the patient accurately. However, the main aim is to of the pharmacist is to maintain the patient’s privacy. There is a need for the hospital to address the cost-benefit analysis and should invest accordingly.
Research reveals that there is a drift in different healthcare settings where a consultation room for pharmacist is offered adjacent to the pharmacy. The pharmacists are provided with exceptional control over the care process of the patients. The centre needs effective care, as it will require treatment involving drugs prescription and other necessary diagnoses to cure the disease. As a result, these will benefit the organization by having the facilities with resources so that they can improve their services. The main benefit is for the patients as they will have the privacy and will not feel embarrassment in discussing their problems (May 2015). The planned facility will thus provide patients of Al Adan Hospital to obtain enhanced healthcare services. The patient will have adequate and quality time with the authority to discuss the health troubles briefly and required treatment procedure to cure them. The purpose of the leader is to address the space needed for the pharmacy consultation room correctly. The facility provided by the hospital will be much better because this project will gain the trust of the hospital and will enhance their performance. It will develop customer service at the hospital. The leader needs a competent team so that they can change the model effectively and strengthen the performance of the hospital. To cure the patients with 100% efficiency. Thus, the patient will rely on AI Adan Hospital.
Objectives of the Project
Al Adan Hospital in Kuwait was built in 1981. The infrastructure of the hospital includes 600 beds and provides all necessary healthcare services. The province is located in Southern Kuwait and has 600,000 residents (Hattingh,2016). This ensures every kind of healthcare facility with highly practiced health providers for all govern resident of Al-Ahmadi and Mubarak Al-Kabeer. The hospital pharmacy requires consultation rooms to accomplish positive patient outcomes. The recent expansion project for the hospital involves the construction of numerous medical buildings to add to the existing ones. The entire structure stands in the space of 500,000 sqm. The main aim of the project is at alleviating pressure from the recent hospital services. The target of the hospital is to address 40,000 patients every month. The growth is targeted in an aspect of facilities including maternity, pediatric, surgical, and physiotherapeutic facilities. However, the hospital lacks a pharmacy consultation room, and this part is required to be addressed as this also a critical part of service provision. Therefore, this becomes necessary for the hospital to include the pharmacy consultation facility as part of the development project.
The leader is the one who is responsible for successfully implementing the planned changes. A leader is supposed to work with a team of other health care services at the hospital. Therefore, the leader needs to hold appropriate skills of a leader so that they can bring the change in the process effectively. Transformational leadership is the form that will surely bring success towards the project. Transformational leadership brings changes in individuals and systems in modifying the organization. The objective is to consider the potential of the team members to perform well when being motivated by the leaders. Leaders work to address each team members with their abilities. However, the leader is supposed to encourage the team members so that they can work efficiently depending on the situation. They should appreciate the different personalities of the team members and should motivate and supervise the team. This becomes the responsibility of each team members to support the leader so that the purpose of creating a new pharmacy consultation can be fulfilled (Saramunee, 2014). The transformational leader communicates the thought to the team and waits for the support from them to complete the project successfully. Leader plays an important role and is the only one who is responsible for successfully implementing the planned changes. The leader is supposed to work with a team of other health care services at the hospital. Therefore, the leader needs to hold appropriate skills of a leader so that they can bring the change in the process effectively. Transformational leadership is the form that will surely bring success towards the project.
Transformational leadership brings changes in individuals and systems in modifying the organization. The objective is to consider the potential of the team members to perform well when being motivated by the leaders. Leaders work to address each team members with their abilities. However, the leader is supposed to encourage the team members so that they can work efficiently depending on the situation. They should appreciate the different personalities of the team members and should motivate and supervise the team. There is some basic responsibility of each team member to support the leader so that the purpose of creating a new pharmacy consultation can be fulfilled (Saramunee, 2014). The transformational leader communicates the thought to the team and waits for the support from them to complete the project successfully. The leader is the one who is responsible for successfully implementing the planned changes. The leader is supposed to work with a team of other health care services at the hospital. Therefore, the leader needs to hold appropriate skills of a leader so that they can bring the change in the process effectively. Transformational leadership is the form that will surely bring success towards the project. Transformational leadership brings changes in individuals and systems in modifying the organization. The objective is to consider the potential of the team members to perform well when being motivated by the leaders. Leaders work to address each team members with their abilities. However, the leader is supposed to encourage the team members so that they can work efficiently depending on the situation. They should appreciate the different personalities of the team members and should motivate and supervise the team. It is the responsibility of each team member to support the leader so that the purpose of creating a new pharmacy consultation can be fulfilled (Saramunee, 2014). The transformational leader communicates the thought to the team and waits for the support from them to complete the project successfully. The leader is the one who is responsible for successfully implementing the planned changes. The leader is supposed to work with a team of other health care services at the hospital. Therefore, the leader needs to hold appropriate skills of a leader so that they can bring the change in the process effectively. Transformational leadership is the form that will surely bring success towards the project. Transformational leadership brings changes in individuals and systems in modifying the organization. The objective is to consider the potential of the team members to perform well when being motivated by the leaders. Leaders work to address each team members with their abilities. However, the leader is supposed to encourage the team members so that they can work efficiently depending on the situation. They should appreciate the different personalities of the team members and should motivate and supervise the team. It is the responsibility of each team member to support the leader so that the purpose of creating a new pharmacy consultation can be fulfilled (Saramunee, 2014). The transformational leader communicates the thought to the team and waits for the support from them to complete the project successfully.
Benefits for Patients
Transformational leadership is not the only important style in modifying the organization process since there are some situational demands. The leader is needed to make decision-based on the different challenging situations. Situational leadership is one more style that the leader may apply to acquire excellent outcome from the change process. The method of the administration also changes with the circumstances. The leader is supposed to blend with the style because of the vibrant nature of the change. The events also command democratic leadership as the leader gets thoughts from the team. A leader is the one with all the thinking and planning but requires a group to implement it (Lasswell, 2017). The leader discusses the plan to team members and gets their ideas on efficient ways to execute it. The leader should have the capacity to convince the people and should able to communicate to implement the change quickly. For implementing changes, the primary key is communication. It will make a trust between the leader and his team. The team is going to build the consultation room using Belbin team roles to manage the change.
Meredith Belbin developed the Belbin Team Role model in 1981, to built teams with higher strength. The leaders to design and define the potential for the success in making the team are using these models. Leaders are using this model to analyze that groups are miscellaneous. They include individuals with unique characters and personality types. The leader responsibility is that to understand diversity strengthens the team that is every member will have the unique specification. Therefore each quality required for a complete team will get addressed (Anderson, Bates, & Rouse,2017). The primary focus of the model is to explain how teams work in case of change management. Belbin defines team role as “a tendency to contribute, behave, and interrelate with others in a particular way”. The model has fundamental three cerebral roles, three action-oriented roles and three people-oriented roles, making them in nine team roles. The first category includes Implementer, Shaper and Completer Finisher. Teamwork, Coordinator and Resource Investigator comes under the second group. Monitor Evaluator, Plant and Specialist are in the third category. They all work collectively to achieve success in the main projects.
All the nine roles are being described by the for building a strong character. However, the project members for consultation room consist of five members, the pharmacist or the leader, two nurses, hospital administrator, and a doctor (Hattingh, Emmerton, Cheong & Green, 2016). A strong team should have a plant, a coordinator, finisher, a monitor evaluator, an implementer, team workers and resource investigators. However, it is evident that all the roles and requirements needed for a complete team is not possible anyhow. The leader tries to fill the positions with their diverse abilities and strengths. It is not possible to achieve the real ideal but can move as much as possible towards the goal. It is the responsibility of the team lead to address the critical situation and allocate the roles accordingly. The most significant characters in the project are completer finisher, shaper, implementer, resource investigators, and team workers.
The Role of the Leader
The leader is the central pharmacist who is supposed to work with a superintendent, the two nurses, and a doctor to create the consultation room, source, and use it for the benefits of patients. The leader’s responsibility is to solve the problem and fill the space in healthcare condition at the hospital (Van Aken& Berends, 2018). However, the role of the pharmacists remains the same to provide drugs and another principal diagnosis to patients. Therefore, the pharmacist will work with the nurses, administrator, and the doctor to meet the patients’ demands. The leader ought to make sure that there requires a necessary blend of skills to execute the change.
The pharmacist principal to change is a completer-finisher (CF). The leader must ensure that whether the project is successfully implemented. He will cooperate with the team and will work with them from starting until the end to avoid barriers that could hamper the completion of the project successfully. Further, it is being ensured by the leader that there is no chance of error to occur or omissions in the plan. He will give attention to all information from implementing to developing the consultation facility. The team leader needs to keep in mind the deadline and should address all the things accordingly. The team is required to work within the parameters given by the leader. As an outcome, the completer-finisher should make sure that they are working within the allocated resources (Sherstyuk, Olekh, &Kolesnikova, 2016). The leader is an uncompromising worker who is systematic with his works, careful and restless as he is supposed to deliver a project which will become successful. The Completer-Finisher focuses on the ultimate product of the project, ensuring that it is accurate as they planned (Batenburg, van Walbeek & der Maur, 2013). The pharmacist principal to change is a completer-finisher (CF). The leader must ensure that whether the project is successfully implemented. He will cooperate with the team and will work with them from starting until the end to avoid barriers that could hamper the completion of the project successfully. Further, it is being ensured by the leader that there is no chance of error to occur or omissions in the plan. He will give attention to all information from implementing to develop the consultation facility. The team leader needs to keep in mind the deadline, should address all the things accordingly. The team is required to work within the parameters given by the leader. As an outcome, the completer-finisher should make sure that they are working within the allocated resources (Sherstyuk, Olekh, &Kolesnikova, 2016). The leader is an uncompromising worker who is systematic with his works, careful and restless as he is supposed to deliver a project which will become successful. The Completer-Finisher focuses on the ultimate product of the project, ensuring that it is accurate as they planned (Batenburg, van Walbeek & der Maur, 2013).
The completer-finisher is accountable for selecting a group that will maintain his objective. No one can work alone, so he knows that he will require a team to fulfill the task. He is apprehensive about the outcome he will get with the fulfillment of the project. The project expects to be handled with care and needs to collaboration and efforts so that it can end successfully. Every leader is required in order to be a right person and knows how to commun9icate with each other. The communication plays a vital role in practical work. The leader should allocate the functions after knowing each team members specialization and comfort zone so that they can provide maximum efficiency. For this, the leader needs to know their team members very well and intimately. A good leader knows all the strengths and weakness of their employees.
Choosing a Competent Team
The leader selects the model because it describes the possible means to build a strong team to support the change. The model describes behavioral patterns that characterize a person concerning another. The differences determine the overall progress of the team. The model enables members to assess their abilities and adjust depending on the demands of the project. People use the ‘Self Perception Inventory’ to establish team roles. The model ensures that each of the members understands his or her role and takes it seriously. It also helps in creating mutual working relationships (Williams, 2013). The leader knows which people to include in the team to achieve success. The model explains the leader’s ‘preferred’ team roles to implement the pharmacy consultation room project. It shows how the diverse people operate in different environments (Díaz et al., 2015). An ideal team should balance the roles that the model proposes. The model shows how the team develops and matures over time. Therefore, the leader selected the model because it is impossible to work individually to implement the change.
The completer-finisher should also be a team worker. Although he is focused on the project’s outcome, his success depends on belonging to the team. He delivers results but working with others in the process. He should gain trust from the side to achieve the goals. The leader is accountable for success. As a result, he should ensure accountability in each member. He should be trustworthy and respectful. For example, a good leader should command respect from the team. People should trust him to achieve the objective within the deadline. He will build an exceptional professional reputation by meeting the project’s timeline. The leader should gain credibility with the team members. He should be open and approachable (Amos &Klimoski, 2014). He should be friendly to team members if they face any challenge to avoid possible delays. The leadership qualities will gain support to change the vision into a reality. The leader desires to complete the project to support the organization to achieve the overall objectives.
There are only five members in a team, accountable for creating the pharmacy consultation room. Therefore, the accessible members will play the accessible roles. For example, the shaper will also be the co-ordinator. The shaper challenges the team to grow and improve. He will assume the role of team leader. The doctor in the team will play both roles. He will motivate the other team members to achieve results. Although he is not the vision bearer, he will play a role in achieving it. He will stimulate others, question norms, and find the most suitable approach to solve problems (Sherstyuk, Olekh, &Kolesnikova, 2016). The doctor will show the most effective path to success in implementing the project. He will guide the team towards the goals; he will listen, and recognise useful values within the team. He will help the Completer-Finisher to recognize abilities in the members of the team to allocate duties effectively. He will also support delegation of duties to team members.
Overcoming Challenges and Obstacles
The leader selects the team based on various factors. Skills are some of the measures that the leader uses. The team should have a proper blend of skills for effectiveness. Therefore, the leader should ensure that the members have the necessary abilities to work effectively. It is impossible to have an individual with all skills, but they can complement each other. Availability is another criteria that the leader uses to select the team. The project will be implemented in the hospital. As a result, the leader should consider skills available in the hospital to create the team (Williams, 2013). The leader can train the team members to develop the lacking skills, which is less costly than getting members from outside the hospital. Therefore, the leader should ensure that all necessary skills are available before commencing implementation. He should identify the skills that members should have.
A variety of skills is essential to construct successful teams. The leader should ensure that as many as possible of the skills are available in the team. Organizing and planning skills are among the necessary skills in the team. The leader should ensure that the team has a member with these skills. The team should be organised to attain success. There is need of good decision-makers in a team. While leaders should have the skills, it is also critical that the members also make decisions. The members should be able to encounter the trouble.
Various skills are serious for proper management. However, the team will be more effective if other members have the skills. Affiliation and Influencing Skills are among such skills that are critical for efficient leadership (McCleskey, 2014). Conflict resolution skills are also necessary for the success of the project. Conflicts are frequent in major projects and can hinder successful execution. Therefore, it is necessary to have members who are effective in solving conflicts The team should be effective in giving and taking feedback to grow and mature the project. The leader will give feedback to the team and members should do the same to the leader.
Struggle to bring a change is one of the potential barriers in team projects. The project can get the delay in implementing the plan if at any point the team members do not feel any circumstance favorable or right. The hospital management can become a reason for problems if they fail to maintain the plan because of the lack of the resources. The issue can be addressed with the vision from communication and education on stakeholder (Luna et al., 2014). Further, the projects can get affected due to lack of or improper resource and less time. The project has various targets set to meet the goal, and these steps include tasks and milestones that the team must complete together. The leader needs to inform other team members effectively. Efficient monitoring of the project will make sure that the team achieves the goal within the stipulated time.
Resource restraint is one more likely challenge. The team works efficiently with sufficient resources. However, the team is not allowed to get direct access to the support. Therefore, the organization of the hospital may fail to provide with sufficient support. However, the team leader must gather and analyze the necessary supplies before starting the project.
Al Adan Hospital: Overview
Conclusion
The pharmacist main aim is to create a consultation room for the patients , so that they can talk about their problems without any hesitation. The project will profit patients, providers, and the hospital. The patient can privately discuss the problem and can get diagnosis .They will be getting treatment for every problem. In addition, they will be satisfied with the treatment, as they are able to open up with their exact problems. The leader will use the objectives to evaluate the project. Team roles of Belbin are provided; this is the model for creating an efficient team for the project. They understand the role of every working staff clearly. It also ensures accessibility of appropriate skills.
References
Al Adan Hospital (2018). About US. Retrieved from https://www.adan-hospital.com/about
Al-Refaee, F. A., Al-Qattan, S. A., Jaber, S. M., Al-Mutairi, A. A., Al-Dhafiri, S. S., & Nassar, M. F. (2013). The rising tide of overweight among Kuwaiti children: study from Al-Adan Hospital, Kuwait. Medical Principles and Practice, 22(6), 600-602.
Amos, B., &Klimoski, R. J. (2014). Courage: Making teamwork work well. Group & Organization Management, 39(1), 110-128.
Anderson, C., Bates, I., & Rouse, M. (2017). FIP roundtable consultation on pharmacy education: developing a global vision and action plan. International Pharmacy Journal, 20(2), 12-13.
Batenburg, R., van Walbeek, W., & in der Maur, W. (2013). Belbin role diversity and team performance: is there a relationship?. Journal of Management Development, 32(8), 901-913.
Díaz, S., Demissew, S., Carabias, J., Joly, C., Lonsdale, M., Ash, N., … &Bartuska, A. (2015). The IPBES Conceptual Framework—connecting nature and people. Current Opinion in Environmental Sustainability, 14, 1-16.
DuBois, M., Hanlon, J., Koch, J., Nyatuga, B., & Kerr, N. (2015). Leadership styles of effective project managers: Techniques and traits to lead high-performance teams. Journal of Economic Development, Management, IT, Finance, and Marketing, 7(1), 30.
Hattingh, H. L., Emmerton, L., Ng Cheong Tin, P., & Green, C. (2016). Utilization of community pharmacy space to enhance privacy: a qualitative study. Health Expectations, 19(5), 1098-1110.
Hattingh, H. L., Knox, K., Fejzic, J., McConnell, D., Fowler, J. L., Mey, A., … & Wheeler, A. J. (2015). Privacy and confidentiality: perspectives of mental health consumers and carers in pharmacy settings. International Journal of Pharmacy Practice, 23(1), 52-60.
Hoens, T. R., Blanton, M., Steele, A., & Chawla, N. V. (2013). Reliable medical recommendation systems with patient privacy. ACM Transactions on Intelligent Systems and Technology (TIST), 4(4), 67.
Kark, R., & Shamir, B. (2013). The dual effect of transformational leadership: Priming relational and collective selves and further effects on followers. In Transformational and Charismatic Leadership: The Road Ahead 10th Anniversary Edition (pp. 77-101). Emerald Group Publishing Limited.
Kouzes, J. M. (2014). The Five Practices of Exemplary Leadership-Technology (Vol. 292). John Wiley & Sons.
Lasswell, H. D. (2017). Power and personality. Routledge.
Luna, D., Almerares, A., Mayan, J. C., Gonzalez Bernaldo de Quiros, F., & Otero, C. (2014). Health informatics in developing countries: going beyond pilot practices to sustainable implementations: a review of the current challenges. Healthcare informatics research, 20(1), 3-10.
May, P., Garrido, M. M., Cassel, J. B., Kelley, A. S., Meier, D. E., Normand, C., … & Morrison, R. S. (2015). Prospective cohort study of hospital palliative care teams for inpatients with advanced cancer: earlier consultation is associated with larger cost-saving effect. Journal of Clinical Oncology, 33(25), 2745.
McCleskey, J. A. (2014). Situational, transformational, and transactional leadership and leadership development. Journal of Business Studies Quarterly, 5(4), 117.
Saramunee, K., Krska, J., Mackridge, A., Richards, J., Suttajit, S., & Phillips-Howard, P. (2014). How to enhance public health service utilization in community pharmacy?: general public and health providers’ perspectives. Research in Social and Administrative Pharmacy, 10(2), 272-284.
Senaratne, S., &Gunawardane, S. (2015). Application of team role theory to construction design teams. Architectural Engineering and Design Management, 11(1), 1-20.
Sherstyuk, O., Olekh, ?., &Kolesnikova, K. (2016). The research on role differentiation as a method of forming the project team. ????????-????????????????????????????????????, (2 (3)), 63-68.
Townend, A. (2007). Belbin Team Roles. In Assertiveness and Diversity (pp. 111-117). Palgrave Macmillan, London.
Order an Essay Now & Get These Features For Free:
Turnitin Report
Formatting
Title Page
Citation
Outline
