An Industry of Interest to me
In the modern competitive business era, it is of paramount importance to identify an industry where I can work in future. The knowledge about the industry trends can help me to prepare myself well in advance to find an employment in the industry of my choice. It is also important to hone my personal skills so that they match the industry standards. The industry that has always fascinated me is the service industry. The employment opportunities in the service sector are huge. However, the service industry is influenced by technological advancement like any other industry. So, it is important to contemplate on the changes that will affect the service industry in future.
The industry that has interested me is the service industry. I would prefer to work in the service sector because this sector has contributed significantly to the economic activity of the world including Australia. The service industry is accountable for contributing three-quarters to the national outputs of Australia four in every five jobs of Australia can be found in the service sector(pc.gov.au 2017).The service industry also provides important inputs to the goods and services produced by the Australian economy(abc.net.au 2017).
The service sector contributes half of Australia’s GDP and employs more than fifty percentage of Australian workforce. The main challenge that the service sector has faced is in the delivery process of service because of the intangible characteristics of service delivery process. The human resource that is in direct contact with customers has always been of prime importance to service sector. However, the service industry will be impacted by machines and service robots (abc.net.au 2017). These robots will dominate most of the service sectors like defense and medical services. The nature of job is expected to change in the service sector, for instance, service organizations will upgrade their IT system and will rely on subcontracting and relocation. The service sector will witness rise of virtual firms and this sector will embrace the gig economy, resulting in few workers who will be under permanent payroll of the company (Abraham et al. 2016).Most of the jobs in service sector will be contractual jobs resulting in more number of Just-In-Time jobs to meet immediate demands of service industry. Also, service industry will implement digital technology like adoption of social media for better service delivery.
The change is happening because of technological advancement, change of preference of customers, globalization and rise of virtual firms in service industry. For instance, the world will witness a tremendous growth of internet users and customers will prefer to communicate in social media. Thus the service industry must make use of social media platform to interact with clients. Also, the virtual firms put the infrastructure in cloud to reduce cost and hire contractual employees because the modern trend is project-based work in service sector where the demand from clients is immediate. The back-end processes in service industry like legal services will be automated to reduce paper-based processes. The rise of service robots will make the service delivery process more efficient (Pezzotta et al. 2016).
- i) Adoption of social media- The service industry will engage clients in the digital platform and will make use of modern technology like digital marketing to create brand awareness. The digital platforms will be used to monitor competitors (abc.net.au 2017).
- ii) The globalization process will lead to outsourcing of jobs and there will be a tremendous rise of virtual service firms who will have an infrastructure in cloud. The service industry will embrace the gig-economy with very few workers under permanent payroll to reduce cost and support project based-work. The Just-In-Time workers will be on rise in the service industry (Abraham et al. 2016).
The jobs that are expected to change or disappear
iii) The service industry will adopt value-based revenue model and services will no longer be offered as bundled services, instead service components will be modularized and sold separately.
- iv) The service industry will be dominated by an automation of back-end service processes to reduce paper-based work. Also, there will be emergence of service robots in this industry (abc.net.au 2017).
- a) Reason for Choice of the job cluster
The job cluster of my choice is job in any sector of service industry. I have chosen the service industry because this industry contributes significantly to the economy of a country and the opportunity for jobs in the service sector is relatively high compared to any other industry (abc.net.au 2017).
Communication- Oral as well as written communication is very important for working in service industry. The human resource employed in the service sector is in the proximity of customers and therefore it is important to communicate effectively while working in the service industry with clients and customers (Matteson, Anderson and Boyden 2016).
Teamwork- The role of teamwork is inevitable in the service industry. The service industry has witnessed a growth of cross-cultural team as well as virtual team. It is very important to develop the skill of teamwork which includes soft skills like respect for team members, ability to build cohesion within the team, respect for diversity, ability to communicate effectively with team members and ability to accomplish team goals (Matteson, Anderson and Boyden 2016).
Leadership qualities and confidence- The leadership quality and confidence are soft skills that will be useful for me to work in service sector (Matteson, Anderson and Boyden 2016).
Networking skills- It is important for me to build contacts and network with clients and customers to be successful in the service industry (Chmiel et al. 2017).
Time Management- The ability to accomplish personal and team targets and complete projects on time is a soft skill that will be useful for service industry (Robles 2012).
Database Management- Database management is a technical skill that will be useful for the service industry.
Customer Service- The service industry aims to create value for customers. Enterprise Resource Planning Software and Customer Relationship Management Software are useful software for customer service and I would like to learn this software.
Bookkeeping- I will like to develop the technical skill of bookkeeping and accounting.
Event Management- Many events are organized in the service sector. I will like to develop public relations and public communication skills to be successful in the service sector.
Social Media Campaign Analysis is a technical skill that I would like to develop because this skill will help to analyze the success of a social media campaign. I have already found in trends of service sector that it is a trend to interact with customers in social media (Chmiel, Fraccaroli and Sverke 2017).
Volunteer activities- I have volunteered in activities while raising awareness about homelessness among community members in Australia. I have tried to provide support to disable Community members in my home country while working with a charitable organization in school.
School Leadership roles-I have participated in leadership roles in group discussions in school. I have also shown leadership roles while organizing various events in school like celebration of cultural festivals in schools. Development of leadership roles is of paramount importance to succeed in service industry.
Why is the change happening?
Sporting Activities- I have actively participated in annual sports events in school and played team sports like football and cricket that have taught me skill of team-work.
- b) Review of Academic Performance till Date
I have performed quite well in academics till date. I have enjoyed management studies. I have problem-solving skills and I enjoyed numerical subjects in school. I have liked management units related to service industries and have always been curious about modern technology that the business world is embracing. I have enjoyed business studies that are related to modern technology.
- c) Key findings that demonstrate my strengths and areas for improvement
I have found from the results of my learning style that I am highly motivated while learning. This is clearly evident from my test score which is 92. I like to learn through new ideas, approaches. I am reflective and prefer to learn while doing. My score was high in the category of active changer. I like to interact with people and I am quite inquisitive about learning. My finding was that I score medium in the category of reflective realist. I prefer to learn in a regular way. My finding was that I score high in the quietly creative category. I am interested in creation of something new. My score is medium in the pragmatic doer category which indicates that my strength is that I am energetic and outgoing and enjoy learning with other people.
From the findings of my resilience test score, I have scored low in the scale of coping with change and it is an area where I need to improve. My finding is that I have scored in the mid-range in problem solving skills but I need to improve on my consistency of problem solving. I have found that I score in the mid-range in self-confidence but I need to improve my ability to face uncertainty and challenging situations. I have scored mid-range in working with other which is an important part of resilience however I will try to improve my skill of active listening. I have scored in mid-range in support networks scale which indicates my strength is that I can easily share my stress with others.
From the findings of my Temperament score, I have found that I am an introvert. I prefer Intuition and I like to make link between varieties of concepts which is my strength. I prefer Thinking and it is my strength that I can make logical, difficult and critical decisions. I prefer Perceiving category, and therefore my strength is that I withdraw information and like to explore the external world and is more spontaneous than organized. My overall result shows that I am an INTP and my strength is that I am a good problem solver. However, I will like to be more organized and improve on my introverted nature as extraversion is important skill for service industry.
The service industry is advancing in terms of information technology and automation. I strongly need to increase my soft skills of team-work and extroversion to meet Industry standards of the service industry. I would prefer to hone my technical skills of database management and I will like to learn about customer service by increasing my knowledge about Customer Service Management. I will like to improve my skills of event management. The service industry requires individual who can work with virtual infrastructure and I will like to hone my skills about digital technology for better employment opportunities in service sector.
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Strengths |
· My strength is that I prefer to interact with the external world · I have good problem-solving skills · I make critical decisions · I have good networking skills and engage in effective communication with others. |
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Weakness |
· I need to be consistent while solving problems. · I need to be resilient in uncertain situation. |
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Opportunities |
· The service industry has opportunities for freelance workers and contractual workers. Thus there is opportunity to work for many employers at a time. · There is opportunity to work in digital service industry like digital banks. · The service sector is booming and has many job opportunities. |
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Threats |
· The reduction of permanent jobs can lead to uncertainty of employment. · Automation and robotics in service industry pose threats to human labor. |
Conclusion
It can be concluded that it is extremely important to gather knowledge about trends of the industry where an individual would prefer to work. The service industry will have more virtual workplace with infrastructure in cloud and automation. The development of soft skills like ability to communicate effectively with team members and honing of technical skills like customer service and database management is useful to work in service sector. The SWOT analysis, GAP analysis and analysis of temperament, learning styles and resilience is very important to understand personality traits.
Reference Lists
abc.net.au. 2017. service industry. [online] Available at: https://www.abc.net.au/news/2017-01-05/services-sector-activity-surges-to-highest-level-in-decade/8163012 [Accessed 23 Nov. 2017].
Abraham, K., Haltiwanger, J.C., Sandusky, K. and Spletzer, J.R., 2016, May. Measuring the ‘gig’economy. In Society of Labor Economists Annual Meetings, May.
Biemans, W.G., Griffin, A. and Moenaert, R.K., 2016. Perspective: New Service Development: How the Field Developed, Its Current Status and Recommendations for Moving the Field Forward. Journal of Product Innovation Management, 33(4), pp.382-397.
Chmiel, N., Fraccaroli, F. and Sverke, M. eds., 2017. An Introduction to Work and Organizational Psychology: An International Perspective. John Wiley & Sons.
Matteson, M.L., Anderson, L. and Boyden, C., 2016. ” Soft Skills”: A Phrase in Search of Meaning. portal: Libraries and the Academy, 16(1), pp.71-88.
pc.gov.au.2017. service.[online]Availableat: (https://www.pc.gov.au/research/supporting/service-sector [Accessed 23 Nov. 2017].
Pezzotta, G., Pirola, F., Rondini, A., Pinto, R. and Ouertani, M.Z., 2016. Towards a methodology to engineer industrial product-service system–Evidence from power and automation industry. CIRP Journal of Manufacturing Science and Technology, 15, pp.19-32.
Robles, M.M., 2012. Executive perceptions of the top 10 soft skills needed in today’s workplace. Business Communication Quarterly, 75(4), pp.453-465.
Witell, L., Snyder, H., Gustafsson, A., Fombelle, P. and Kristensson, P., 2016. Defining service innovation: A review and synthesis. Journal of Business Research, 69(8), pp.2863-2872.
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