CRM System Development For TOSIG

Project Charter

Discuss about the Project Is CRM System Development For TOSIG.

The charter document is developed for the alignment of the initial information that is favourable for the implication of the activities for the project. The charter is an initiation document favouring the implication of the effective project reports and management of the successive implication of the operations. The project of CRM system development for TOSIG is a system development project that would be based on the use of the IT information system project management principles. The completion of the project would also be based on the use of various technologies and principles of project management for the planning and documentation in the project.

The CRM system development for TOSIG project involves the implication of the IT management process and the utilization of the effective operation development favouring the utilization of the activities favouring the effective implication of the operations. The deployment of the information development project would include proper documentation of the requirements, activities required, test results, and final reports, feasible project plan development from the activities listed and aligning them in the specific timeline, sustainable design development for the development of UI and system for TOSIG, and complete system development and deployment.

The organization of TOSIG had been providing insurance to various customers for buildings, fencing, stock yards, storage silos and machinery, and even crops. They have been working since the last 65 years maintaining effective relationship with the customers. They have been using the traditional practices and provide cumulative insurance worth of 6.7 billion dollars. They have to manage the 150 insurance agents and develop strategies for increasing the overall sales of the operations. Each agent would have to maintain the books of account and form the deployment of the activities favouring the implication of the operations.

The project has been developed for the implementation of the CRM facility in TOSIG and it would allow the implication of the operations favouring the improved customer data management. The deployment of the information development project would include proper documentation of the requirements, activities required, test results, and final reports, feasible project plan development from the activities listed and aligning them in the specific timeline, sustainable design development for the development of UI and system for TOSIG, and complete system development and deployment.

The complete project of CRM system development for TOSIG is based on the system development and can be divided into 6 phase namely system requirement phase, system designing phase, system development phase, system deployment phase, system testing, and system documentation. The completion of each of the phase would be treated as the milestone for the project. The following table is the project schedule highlighting the milestones,

Project Schedule and Milestones

Table 1: Project Milestones (denoted by M1….M6) in Project Schedule

The milestones denoted by M1, M2, M3, M4, M5, and M6 signifies completion of the phases of system requirement phase, system designing phase, system development phase, system deployment phase, system testing, and system documentation. The acceptance criteria for each of the phases of the project are provided below.

The project of CRM system development for TOSIG is deployed for the implication of the CRM system in the organization and it would help in easing their operations. However, the project would have to face many risks factors while executing the project operations. The various risk factors for the project are given in the table below.

The assumptions of the project of CRM system development for TOSIG are accumulation of the resources required for the project, on time completion of the project, and work harmony among the project team members.

The project time, availability of the resources and quality of the system operations are constraints of the project of CRM system development for TOSIG that would cause the limitation in the activities of the project.

The various stakeholders of the project of CRM system development for TOSIG and their role is given below,

Conclusion

The project charter had been developed for the project of CRM system development for TOSIG as it would allow the organization for the implementation of the effective management of the operations. The alignment of the operations had been helpful for the utilization of the operations and developing the CRM system for the organization. The charter acted as initiation document favouring the implication of the effective project reports and management of the successive implication of the operations. The project of CRM system development for TOSIG is a system development project that would be based on the use of the IT information system project management principles. The completion of the project had been based on the use of various technologies and principles of project management for the planning and documentation in the project.

Andler, N., 2016. Tools for project management, workshops and consulting: a must-have compendium of essential tools and techniques. John Wiley & Sons.

Aragonés-Beltrán, P., García-Melón, M. and Montesinos-Valera, J., 2017. How to assess stakeholders’ influence in project management? A proposal based on the Analytic Network Process. International Journal of Project Management, 35(3), pp.451-462.

Chen, Y.S., Wu, C., Chu, H.H., Lin, C.K. and Chuang, H.M., 2018. Analysis of performance measures in cloud-based ubiquitous SaaS CRM project systems. The Journal of Supercomputing, 74(3), pp.1132-1156.

Eichorn, F.L., 2018. Internal customer relationship management (IntCRM) a framework for achieving customer relationship management from the inside out. Management, 2, p.1.

Gollenia, L.A., 2016. Business transformation management methodology. Routledge.

Jaber, F. and Simkin, L., 2017. Unpicking antecedents of CRM adoption: a two-stage model. Journal of Strategic Marketing, 25(5-6), pp.475-494.

Kerzner, H., 2017. Project management metrics, KPIs, and dashboards: a guide to measuring and monitoring project performance. John Wiley & Sons.

Kshirsagar, A.B. and Konnur, B.A., 2017. Earned Value Management Tool for Controlling Project Duration and Budgeted Cost.

Laudon, K.C. and Laudon, J.P., 2016. Management information system. Pearson Education India.

Orenga-Roglá, S. and Chalmeta, R., 2016. Social customer relationship management: taking advantage of Web 2.0 and Big Data technologies. SpringerPlus, 5(1), p.1462.

Rahimi, R. and Gunlu, E., 2016. Implementing Customer Relationship Management (CRM) in hotel industry from organizational culture perspective: Case of a chain hotel in the UK. International Journal of Contemporary Hospitality Management, 28(1), pp.89-112.

Wynn, M., Turner, P., Banik, A. and Duckworth, G., 2016. The impact of customer relationship management systems in small business enterprises. Strategic Change, 25(6), pp.659-674.

Order an Essay Now & Get These Features For Free:

Turnitin Report

Formatting

Title Page

Citation

Outline

Place an Order