The Importance of Cultural Competence in Healthcare
Cultural diversity in the society is due to the coexistence of different ethnic groups in the same community, differences in religion, social class, language, gender, education, family structure and migration flow (Murcia and Lopez, 2016). Disrespect or failure to observe patients’ cultural and religious believes can be very unnerving to the patient and the family. Failure to know what they believe concerning certain practices could accidentally offend the family and the patient too. Their cultural practices and believes may not concur with the doctor’s believes and convictions but they must be adhered to though. Most routines and practices that most cultures take vaguely such as maintaining eye contact, compliments, personal space, health care practices, time orientation, decision making, touch and non-verbal communication may have varied interpretations for different cultures and religions (Ferwerda, 2016). Different cultures have different beliefs. To the Americans, it is unethical for a family member to dictate the medical care and decisions for the care of an aged patient and avoiding an eye contact for a Caucasian could mean disrespect. Nowadays health care is inclusive of the patients’ cultural and personal preferences and therefore the health care providers have to have knowledge on the cultures of their patients and also show open responses (Brooks-Carthon et al. 2011).
According to the Nursing and Midwifery Board of Australia (2018), cultural multiplicity in communities with diverse cultures demands that health care services should be delivered according to cultural singularity and also observe equality in the delivery of services. Attending to the families’ preferences has been considered as among the best strategies to enhance culturally competent health care as it shows understanding and also takes into account the socioeconomic, cultural and ethnic characteristics of the patients. Health professionals need to therefore be committed in delivering culturally sensitive and competent care, taking into consideration the essential and critical factors in the health care setting, patient and family ethnic, racial and cultural origins (Shen, 2015).
In responding and recognizing the needs of an aboriginal patient, openness, cultural awareness and sensitivity are crucial. To the aboriginals, culture is an important aspect in health care as they believe observing their culture in health care provision lead to improved health. To them culture is a set of rules and standards that guide their interactions with the world. Culture guides their laws, customs, traditions, history as well as their spiritual believes and is passed from over generations and has to be carefully protected (Australian Indigenous HealthinforNet, 2017). In caring for a middle aged aboriginal patient, according to the National Safety and Quality Health Service (NSQHS) the health patients’ charter has to be implemented in accordance to the Australian Charter of Healthcare Rights. This charter emphasizes on the rights of safety, respect, access, privacy, communication, right to participation and comment.
Health care providers need to be culturally capable and aware such that they have a well-defined set of principles, attitude, policies, values and structures to address the Aboriginal and Torres Strait Islanders needs. According to Shen (2015), a health care provider has to create trust first in providing care for the indigenous people. According to a research carried out by the Australian Commission of Safety and Quality in Health Care (2017) nurses should consult with the patient, leaders in Aboriginal and Torres Strait Islander health, clinicians and policy makers. According to O’Sullivan (2013), a health professional should ask their patient needs and show willingness to advocate for them. Some aboriginals believe in traditional healer and therefore the clinicians should incorporate a traditional healer in the patient’s care. Advance care planning is not a common thing for the indigenous people. Some believe there is no need for a life plan due to sensitivities around issues of death. Nearly all the indigenous people would like to die at home or their traditional land.
Caring for Aboriginal Patients
In order to care for a 60 years old Muslim, the health professional must understand their beliefs to help them deliver culturally sensitive health care services. These beliefs including understanding their privacy needs, touch issues, dietary preferences and acceptable medicines. Health providers should avoid as much as possible direct eye contact with their patients especially of the opposite gender (Attum & Shamoon, 2018). In case the health officer is a female, the Muslim culture dictates that she should not communicate directly to the patient but through his spouse. For physical examinations, a nurse of same gender as the patient would be best though this could be impossible in some circumstances (Taleghani et al. 2014). If the physical examinations are to be carried out by a clinician of the opposite gender (a female in this case), the patient must be informed that a part of his cloth would be removed for examination and returned immediately. Having a male third party in the room would give this patient more comfort.
Beards to Muslims have a religious symbol and should not he shaved unless it is essential. When the beards have to be shaved for medical purposes, then it has to be done by another male (Rassool, 2015). A female nurse should dress modestly while a male clinician to or past the knees. During Ramadan, health officers should be respectful and culturally sensitive than any other time and therefore nurses who clearly understand the Muslim culture would be best suit for the care during this time. Their prayer times may interfere with health care schedule and arrangement have to be made so that the programs do not collide. Alcohol, pork and its by-products, non-Halal animal fats and animal not prepared as per the Islam customs is an abomination. In some cases the patient may refuse the hospital foods and therefore accommodations have to be made so that food is brought from home. When this is not possible the patient could be served with fruit, eggs, vegetables and seafood (Uniteam, 2016). During the Ramadan, the patient should be encouraged to eat at pre-dawn and post-evening and served with a diet rich in carbohydrates that release energy slowly. The Qur’an dictates that in case a person is too sick, nursing, menstruating or pregnant, can break the fast (during Ramadan) and make up on another day (Yosef, 2008).
Caring for a Japanese patient who does not understand English would be challenging. The nurse should be able to speak in Japanese or find an interpreter. This would ease the communication. A family member would be a better suit for the interpreter. This is because the Japanese culture treasures family interdependence and most of them live in extended families and there would therefore be someone to care for this old man. In caring for the Japanese, the nurse should understand that they believe in hierarchic culture unlike most settings who have the egalitarian cultures. Men and elders in Japanese families are clearly dominant while children and wives are subordinate (Galanti, 2010). According to the hierarchic culture, wives and children must obey the dominant family members. Cleanliness and hygiene to Japanese is fundamental as they believe it purifies the body and help restore health. They prefer tub baths everyday before they go to sleep.
Caring for Muslim Patients
The patient’s nails should be kept short and clean, and his hair washed daily. He should be given total privacy when using the bathroom. Personal hygiene should be performed by the spouse or elder daughter but not the health officers. Special clothing should be provided to the interest of the patient like Issei may use prayer beads (Tsujimura et al. 2016). According to Annear et al. (2016), the Japanese, especially the older generation, are strict in observing seasons. The geography of their environment has a restorative value to them. Regardless of the cognitive and physical limitations, the patient would like to see changes in his meal such as inclusion of traditional dishes to match the climatic conditions, flower arrangements to indicate the change in seasons, decorating the room to adhere to the traditional festivals and regular change of artworks to reflect seasons.
While caring for a Sudanese lady, the health provider should be well aware of their communication style. For greetings, men shake hands but it is culturally wrong for a man to shake hands with a lady unless they are family members. High level of diplomacy is needed when talking about gynecological matters. Sudanese women use euphemisms when referring to genitalia and some could completely avoid this topic (Global Affairs Canada, 2014). A 25 year old woman from northern Sudan would be reluctant to be examined by a male clinician but those from the southern Sun could view his as a medical necessity. The nurse should also be aware of early marriages within the Sudanese communities for girls as young as 12 years old. The ability of a woman to bear and raise children is of golden importance according to the Sudanese culture. Therefore, it is culturally unacceptable impose birth control methods. The women and the community at large is resistant to contraception. When pregnant, women chew a special salty clay believed to increase their appetite and reduce nausea. Most women prefer midwives’ assistance during delivery though a few of them access the hospitals. As a tradition, women kneel over a fire to purify their birth canal. This could be replaced by using hot water bottles or placing postpartum woman close to a heater (Department of Immigration and Citizenship, 2008). When giving birth, Sudanese women prefer different positions. In rural areas, women prefer kneeling or squatting to give birth but a few in the urban areas deliver in supine position (Higginbottom et al. 2013).
It is therefore clear that diverse communities have diverse cultural beliefs. Everyone wants their cultural believes to be respected. The beliefs are a sense of belonging. As a result of globalization and conflicts in different countries, immigration is rampant and thus an increased diversity in the society. Health professionals should therefore be sensitive of the cultures of their patients if they are to deliver a quality and acceptable health care services. Every patient would love a health care provider they can trust. This trust would come from how much the nurse respects the patient’s culture and other aspects of their lifes such as privacy. The cultural aspect stretch for far beyond the communication between the patient and doctor, diet and religion.
Caring for Japanese Patients
References
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