Mercy Health Melbourne
The Mercy Health Melbourne is an organization whose mission is to take proper hospital care for the aged people, and also the ones who suffer from mental health illness. The company also works for providing healthcare services to the parents, and the women, along with essential home care services and residential care for the retired people. (Mercy Health, 2020). Being a believer of the Catholic philosophy, the organization takes care of the women’s health, providing the best palliative care with pain management programs. The organization opened its first hospital St Benedict Hospital in the year 1920, which successfully makes the company reach its 100 years in the year 2020. The organization has two hospitals, the Werribee mercy hospital and Women Mercy Hospital Heidelberg in Melbourne (Mercy Health, 2020). The company also makes sure that they focus on all the present and the future actions, and try for new methods of improvement since their values involve respecting the patients and providing them hospitality with kindness and passion. The Mercy Health Melbourne organization believes that the old people should be assisted and the people who are dying should be allowed to die respectfully, peacefully and with comfort (Mercy Health, 2020).
- The Mercy Health Melbourne believes that the organization and its facilities should not indulge in any sort of racist behavior and should treat the patients irrespective of their caste and culture (Yeung, 2016).
- The Mercy Health Melbourne acknowledges that it emphasizes upon the effective communication and believes that the nurses and the healthcare professionals should provide effective communication facilities to the patients so that they can share their individual problems and feelings.
- The Mercy Health Melbourne further establishes that the patient population should be provided the best possible care and support they expect at the ultimate phase of life because the key goal or purpose of the organization is to respect the wellbeing and satisfaction of their clients (Mercy Health, 2020).
- The Mercy Health Melbourne organization affirms that there would be staff development programs where the emphasis would be laid on the health literacy of the healthcare professionals as well as the patients because it is one of the basic criteria, depending on which the patients would be treated properly(Leotsakos, et.al., 2014).
- The Mercy Health Melbourne also ensures that the patients receive the proper support and assistance at the time of their needs, and the people are also made comfortable with the appropriate hospitality.
- The Mercy Health Melbourne organization also makes sure that there is proper collaboration with the industry personnel, and the other key stakeholder so that there can be effective culturally safe working environment for the staff members and the culturally diversified employees (Zingg, et.al., 2015).
- The Mercy Health Melbourne organization also believes and affirms that the women who need maternity care would be provided wit the best facilities and also as per their preferences so that they do not find any difficulty during their childbirth.
The position statement is extremely important for the Mercy Health Melbourne, is fundamental because of the communication and its effectiveness. Being mindful of the traditions of other employees is important, and it is only possible if one remains aware of one’s own culture (Betancourt, Corbett & Bondaryk, 2014). The latter introduces the other communities to a better appreciation. The need for improved communication between the affected and hospital practitioners is that it will help increase the psychoactive medication ‘s efficiency.
Good communication or responsive contact is often important in assisting a healthy relationship between the client and practitioners in healthcare coverage (Johnson, 2014). Open communication is indeed critical for offering individuals and families the excellent services and the maximum benefit and satisfaction. An improved communication in the organization would be helpful also to ensure that there is no lack of provision of efficient facilities. The effective communication between the patients and their doctors can allow the professionals to respect them and also understand their social and cultural needs (Provost, et.al., 2015).
There lies interdependency between the health literacy and effective communication. Health education has the knowledge and skills necessary about medical and mental health conditions. The details about both the health conditions should always be fully interpreted and used. Braithwaite, et.al (2017) discusses that when there is an change in patients ’ medical awareness, it will result in an increase in the confidence and willingness of patient and family members to discover the perfect alternatives to their medical conditions, as well as to their personal issues.
Effective Health Communication and Health Literacy
The external influences which can help the people to gain the important information and aid in health literacy is the print media as well as the audio visual media. Information allows the healthcare workers and even the patient families to connect efficiently and effectively (Vincentm, Burnett & Carthey, 2014). This could also improve the number of health literate people, which will help them to have the knowledge, as they would have a better awareness of their sustainability context as well.
The contributing factors for enhancing overall population health of the institution’s patients in this situation are the care mechanism and the potential approaches that can be provided by people through appropriate awareness of the health condition and challenges (Yeung, 2016). The newspapers and the media along with the numerous digital and educational platforms, particularly government healthcare forums and research-based public healthcare recommendations, will improve human health literacy skills, with the help of which they can differentiate amongst good and poor and correct or incorrect (Parnell, 2014).
In order to achieve the culturally safe health environment , the Mercy Health Melbourne needs to face several barriers which prevent the organization from achieving success. The cultural differences and the diversity is a major barrier to communication. Also the lack of appropriate knowledge regarding the medical conditions is a potential barrier (Zingg, et.al., 2015).
Conclusion:
Thus from the above discussion it can be concluded that the people should have the facilities which can provide them with effective communication, and the knowledge or skills required to live in a culturally safe and healthy environment.
References:
Betancourt, J. R., Corbett, J., & Bondaryk, M. R. (2014). Addressing disparities and achieving equity: cultural competence, ethics, and health-care transformation. Chest, 145(1), 143-148.
Braithwaite, J., Herkes, J., Ludlow, K., Testa, L., & Lamprell, G. (2017). Association between organisational and workplace cultures, and patient outcomes: systematic review. BMJ open, 7(11), e017708.
Johnson, A. (2014). Health literacy, does it make a difference?. Australian Journal of Advanced Nursing, The, 31(3), 39.
Leotsakos, A., Zheng, H., Croteau, R., Loeb, J. M., Sherman, H., Hoffman, C., … & Duguid, M. (2014). Standardization in patient safety: the WHO High 5s project. International journal for quality in health care, 26(2), 109-116.
Mercy Health. (2020). Our organisation – Mercy Health. Mercy Health. URL: https://www.mercyhealth.com.au/our-organisation/
Parnell, T. A. (2014). Health literacy in nursing: Providing person-centered care. Springer Publishing Company.
Provost, S. M., Lanham, H. J., Leykum, L. K., McDaniel Jr, R. R., & Pugh, J. (2015). Health care huddles: managing complexity to achieve high reliability. Health care management review, 40(1), 2-12.
Vincent, C., Burnett, S., & Carthey, J. (2014). Safety measurement and monitoring in healthcare: a framework to guide clinical teams and healthcare organisations in maintaining safety. BMJ Qual Saf, 23(8), 670-677.
Yeung, S. (2016). Conceptualizing cultural safety. Journal for Social Thought, 1.
Zingg, W., Holmes, A., Dettenkofer, M., Goetting, T., Secci, F., Clack, L., … & Pittet, D. (2015). Hospital organisation, management, and structure for prevention of health-care-associated infection: a systematic review and expert consensus. The Lancet Infectious Diseases, 15(2), 212-224.
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