As you have learned, there are four different types of customer service: the freezer, the factory, the friendly zoo, and quality customer service. This week, you will build on what you learned in this week’s readings and combine it with outside research.
For this essay, using APA 6th ed (2nd printing) format, you will be using past personal experiences, which do not necessarily have to have occurred within the hospitality industry.
Describe one scenario in which you experienced each of the following types of customer service: the freezer, the factory, and the friendly zoo. Explain what happened, where, and why it fits into that type of particular customer service.
Next, using the six steps to providing quality customer service, applying both personal and procedural perspectives, describe how each of these scenarios could have been handled differently in order to come in line with a quality customer service experience. Explain which would be the better choice, personal or procedural, for each situation and why.
Develop each scenario completely before moving onto the next situation.
MINIMUM 650 WORDS, NO PLAGIARISM OR GRAMMATICAL ERRORS, PROOFREAD YOUR WORK MAKE SURE IT MAKES SENSE. AT LEAST 4 SCHOLARLY/PEER REVIEWED APA SOURCES. DUE 12/6/17 AT 11AM NY EST TIME.
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