As you have learned, there are four different types of customer service: the freezer, the factory, the friendly zoo, and quality customer service. This week, you will build on what you learned in this week’s readings and combine it with outside research.
For this essay, using APA 6th ed (2nd printing) format, you will be using past personal experiences, which do not necessarily have to have occurred within the hospitality industry.
Describe one scenario in which you experienced each of the following types of customer service: the freezer, the factory, and the friendly zoo. Explain what happened, where, and why it fits into that type of particular customer service.
Next, using the six steps to providing quality customer service, applying both personal and procedural perspectives, describe how each of these scenarios could have been handled differently in order to come in line with a quality customer service experience. Explain which would be the better choice, personal or procedural, for each situation and why.
Develop each scenario completely before moving onto the next situation.
MINIMUM 650 WORDS, NO PLAGIARISM OR GRAMMATICAL ERRORS, PROOFREAD YOUR WORK MAKE SURE IT MAKES SENSE. AT LEAST 4 SCHOLARLY/PEER REVIEWED APA SOURCES. DUE 12/6/17 AT 11AM NY EST TIME.
Delivering a high-quality product at a reasonable price is not enough anymore.
That’s why we have developed 5 beneficial guarantees that will make your experience with our service enjoyable, easy, and safe.
You have to be 100% sure of the quality of your product to give a money-back guarantee. This describes us perfectly. Make sure that this guarantee is totally transparent.Read more
Each paper is composed from scratch, according to your instructions. It is then checked by our plagiarism-detection software. There is no gap where plagiarism could squeeze in.Read more
Thanks to our free revisions, there is no way for you to be unsatisfied. We will work on your paper until you are completely happy with the result.Read more
Your email is safe, as we store it according to international data protection rules. Your bank details are secure, as we use only reliable payment systems.Read more
By sending us your money, you buy the service we provide. Check out our terms and conditions if you prefer business talks to be laid out in official language.Read more