Demonstration And Observation – Competency Elements | Activity 1A

Throughout this unit, you will be expected to show your competency of the elements through observations or demonstrations. Your instructor will have a list of demonstrations you must complete or tasks to be observed. The observations and demonstrations will be completed as well as the activities found in this workbook. An explanation of demonstrations and observations:

Demonstration is off-the-job

A demonstration will require:

Performing a skill or task that is asked of you
Undertaking a simulation exercise

Observation is on-the-job

The observation will usually require:

Performing a work based skill or task
Interaction with colleagues and/or customers

Your instructor will inform you of which one of the above they would like you to do. The demonstration/observation will cover one of the unit’s elements.

The observation/demonstration will take place either in the workplace or the training environment, depending on the task to be undertaken and whether it is an observation or demonstration. Your instructor will ensure you are provided with the correct equipment and/or materials to complete the task. They will also inform you of how long you have to complete the task.

You will need to demonstrate you can:

Communicate organisational mission and goals
Influence groups and individuals
Build and support teams
Demonstrate personal and professional competence

You should also demonstrate the following skills:

Learning
Reading
Writing
Oral communication
Navigate the world of work
Interact with others
Get the work done

Activity 1A

Estimated Time

20 Minutes

Objective

To provide you with an opportunity to clarify objectives, values and standards in accordance with organisation’s strategic direction.

Activity

In teams, or as directed by your instructor, define or indicate if your organisation has readily identifiable objectives, values and standards and they are part of the organisation’s strategic direction?

Objectives	Values	Standards
A set or number of defined and realistic goals.	Values are often described as the manner in an organisation would address particular situations or circumstances.	Standards are sometimes referred to or included within codes of practice.
The goals, which are set by the organisation, are those which will influence the critical internal strategic decisions.	Values are not written down and described in a very general nature as behaviour.	Standards of performance are aimed at maintaining operations and service because they detail a set of instructions.
Objectives are often and frequently evaluated or renewed and not set in stone.	Values can be better used if they are integrated or other employment documents.	Standards and values together equal culture.
Objectives can demonstrate how the organisation is achieving success by measuring them against KPIs or other methods.	Values must be stated in terms that make sense to employees who are expected to apply them.	Some standards have a wide application and are created by a similar raft of government and statutory authorities.
Strategic direction (summary)

Activity 1B

Estimated Time

15 minutes

Objective

To provide you with an opportunity to establish linkages between organisational objectives, values and standards and the responsibilities of relevant groups and individuals; and ensure media and language used is appropriate to individuals and group circumstances.

Activity

Using workplace examples, in teams or as directed by the instructor, complete the following:

Identify linkages between organisational objectives, values and standards and the responsibilities needed.

When defining and agreeing to linkages between organisational objectives, values and standards and the responsibilities of relevant groups and individuals, be very clear as to the various roles and responsibilities.

A link is not o much s distinctive connection from the value or standards to the job role, but more the understanding of what is you require of an employee or other person you are dealing with consultant.

Flexibility is important, in most cases, when defining and agreeing to standards, objectives and values linked to work roles and responsibilities, so you can be prepared in advance to address any changes to your overall strategic plan.

Reference the agreed policy or procedure in place for delivering this.

Legislative obligations

Areas to consider would be accounting and auditing practices.

Accountability

Specific areas that have impact on accountability such as finance, reporting or legislation matters.

Communication and consultation

Communication requirements which involve a diverse mix of consultation and communications.

Other more sophisticated lines of communication.

Detail any specifications in place for the relevant media and language used.

Work plans are written for various reasons.

Determine the purpose upfront.

Placed on internal website

Written in memo

Printed and delivered

Publicly stated and recorded.

Detail any methods used to validate the receipt or understanding of the message.

Conduct briefing

Issue memos

Provide a clear, identifiable structure and explain this in a manner which builds commitment to the organisation.

Clarify all roles and details

If relevant, introduce some goals or milestones.

Estimated Time

20 minutes

Objective

To provide you with an opportunity to state clear expectations of internal groups and individuals and explain in a manner which builds commitment to the organisation.

Activity

What is the importance of stating clear expectations of internal groups and individuals?

Setting clear expectations is one of the basic fundamentals of management. Like most management functions that are frequently stated as being “fundamental”, they also need to be practiced or at least reviewed should you feel you are adequately equipped to clearly state your various expectations. Setting expectations is the first requirement and that involves planning.

Next is the delivery of the expectations to meet those plans, so that the results will be effective with individuals and groups/teams as well as your customers.

How would you explain the expectations, in a manner which builds commitment to the organisation?

Expectations of the organisation include:

Environmental management

Workplace Health And Safety

Product safety

Service

Values and ethics

Communicating the organisational goals and mission, managers would be expected to ensure transparency of employee-related policies and application. Management would be expected to honour various commitments to employees in consultation with appropriate policies.

The expectations such as continuous improvement, striving for achievement and areas of workplace excellence would be sound example. Continuously benchmarking your policies, process and systems internally and externally would further be an expectation across all sectors of the business.

Activity 1D

Estimated Time

30 minutes

Objective

To provide you with an opportunity to address expectations of the organisation.

Activity

In teams, or as directed by the instructor, provide expectations and issues involved for the examples provided below.

Examples	What are the issues/expectations?
Environmental management Without expectations of diversity and equal opportunity the organisation and its people would not function adequately.	The organisations strategic direction. Linkages between organisational objectives, values and standards. Media and language used. Expectations of internal groups and individuals Commitment to the organisation.
Workplace health and safety There is often an expectation from within leadership that employees should be observe and engage in a healthy work-life balance. The expectations would be to define sound and workable time boundaries such as meeting time commitments and punctuality while observing that employees.	A healthy environment inside the organization will generally increase the trust of the employees towards the organization and the organization will be thought to be strongly committed towards the welfare of the employees (Kramer, Brewer & Maguire, 2013). The organization from this can certainly expect increment in the productivity as the employees will be motivated.
Product safety	The product safety is an important aspect of the organization as the reputation of the organization is significantly connected to it. The proper process of handling a particular product must is expected to be informed by the organization.
Service	The service of any organization is always expected to be aligned with the demand of the customers and that will be instrumental for the organization in extracting the satisfaction of the customer.
Values and ethics	Proper follow up on the practice of value and ethics will create a good image of the organization to the customers and that will be significant as the preference of customers in buying a product will be influenced.

References:

Kramer, M., Brewer, B. B., & Maguire, P. (2013). Impact of healthy work environments on new graduate nurses’ environmental reality shock. Western Journal of Nursing Research, 35(3), 348-383.

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