Developing And Sustaining Program Vision – Program Manager’s Role

The vision to develop the program is to have an outstanding individual through quality business training that encompasses personal and professional growth.

The organization mission is to create a successful careers in business to advance business growth and for achieving the growth in business, an outstanding individuals are required who will help in professional growth and impacting on the broader community. The individuals must have core values of quality, innovation, integrity, accountability and diversity to meet the goals of the organization.

The organization will have to work with pertinent stakeholders and have to develop project plan. The project managers have to work with different students in a team, so all the team member will experience different project roles in the simulated work environment. The project manager should interact and collaborate with the stakeholders to sustain the program vision in the organization.

Stakeholder Group or Individual

Internal (I) External (E)

Role and responsibilities and interest/power in the program

Objectives

(1-2)

Expectations

Example:

CEO

I

· High level of decision-making power

· High level of organisational knowledge

Achieve program benefits within timeframe and budget.

Be consulted on important matters.

Work alongside a competent program manager.

Claire Fourine – Executive Director and Program Sponsor

I

.Managing company’s day to day operation.

.Has the power of managing the executive function of management.

.Create’s company’s business plan.

.Directs organizational strategy in the company.

The executive director expects to oversee the achievement of the organization toward attaining its goals.

Program Board

I

.Appointing a programme manager

.Holding accountability for the success and failure of the project.

.To visualizes any cross tea, dependencies impacting the delivery of the programme.

. To communicate the program plan to the entire organization.

.To work alongside of the project manager.

.To oversee and set policy of the programme.

Lambert Gosling – CFO

I

.Responsible for internal and external financial reporting.

.To optimizes the financial performance of the company.

.To protects the assets of the company.

.To plan company’s financial future by predicting the strategies.

.Work alongside of the board of directors.

.To maintain the finance of the company on a long term.

Marketing Team

I

.Working with the brand values.

.Listening to customer needs.

.To improves brand awareness.

.To increase revenue and grow the business in the market.

The team is expected to understand the target market and the competitors.

HR Team

I

.To recruits candidates for job profile.

.To provide induction and training to the selected candidates.

.To ensure that the staff are associated with management and organizational goals.

.To develop effective communication within the organization.

The team is expected to co-ordinate the employees in an efficient manner.

Event Teams

E

.To prepare the venue of the programme.

.To manage the budget of the programme.

.To facilitate event delivery and evaluation of the programme.

.To advocate a group of people.

The team is expected to take the business into a successful launce in the conference.

Customers

E

.To be aware, think independently and speak out for themselves.

.To help the company in generating maximum profit.

.To improve customer satisfaction.

.To increase the life time value.

The customer expects that their complaints regarding the programme must be resolved easily and quickly.

Differences in views and expectations

How they were managed during the meeting

(20-40 words)

Concepts are irrelevant

The project manager tries to negotiate the vision statement as well trained workforce is required in developing and sustaining the programme.

Time management

There is a limited time in which the team of the project manager is required to develop the programme so it was clearly stated to the programme board during the meeting that the time of developing the programme cannot be extended.

Shortage of resources

In the meeting, enough resources was assigned to the team members for developing the programme.

After the meeting with the programme board, the vision statement was finalized where it was clearly stated that workforce is required in the successful development of the product and enhancing the professional growth in the company.

How the vision statement aligns with the mission and values of the sponsoring organisation:

The sponsoring organization wants to create business growth that impacts the broader community. The company focuses on different attributes so that every employees and customer are able to gain knowledge about the business process and its operations and at last to obtain success without any further issue on the work done.

Approach

Outline

(20-40 words)

Involving stakeholders throughout the completion of the project

It is important to involve the stakeholder in the project as they must know about the project from the beginning to the end.

Engaging them in the communication and decision making process.

Stakeholders must be involved in the decision process related to the project and they must be communicated about all the processes going on in the programme.

Ensuring that the stakeholders are satisfied with the end result of the programme.

The stakeholders must be satisfied with the end result of the project.

Ensuring the stakeholders about the quality of the programme.

The programme manager should ensure that the stakeholder is being provided with the good quality project.

Stakeholder Group or Individual

Internal (I) External (E)

Role and responsibilities and interest/power in the program

Communication and engagement method

Frequency

Example:

CEO

I

· High level of decision-making power

· High level of organisational knowledge.

Reinforce the program vision at meetings

Keep informed on program progress (status reports)

Fortnightly meetings

Weekly reports

Program Sponsor

I

Managing company’s day to day operation.

.Has the power of managing the executive function of management.

Must be communicated about the vision, mission of the programme by the team.

Must get regular follow up of the progress of the programme being developed.

Daily report

Program Board

I

Appointing a programme manager

.Holding accountability for the success and failure of the project.

Program manager should provide the board with the regular update of the programme.

Weekly report

CFO

I

Responsible for internal and external financial reporting.

.To optimizes the financial performance of the company.

Must be engaged in financial aspects of the programme.

Must pass a proper budget for the development of the programme.

At the beginning of developing the programme.

Marketing team

I

Working with the brand values.

.Listening to customer needs.

Campaigns should be conducted for the execution of the programme.

After the completion of the programme.

HR team

I

To recruits candidates for job profile.

.To provide induction and training to the selected candidates

Knowledgeable workforce should be recruited to meet the vision of the programme.

Regular meeting should be conducted to check further with the progress report of the programme.

At the beginning of the development process.

Customers

E

To be aware, think independently and speak out for themselves.

.To help the company in generating maximum profit.

Must meet the requirements of the customers regularly.

Communicating through feedback, surveys etc.

Daily reports of the customer feedback should be analysed.

Event team

E

To prepare the venue of the programme.

.To manage the budget of the programme.

Instructions should be given while launching the programme in a seminar.

Regular follow up with the team, on the day of launching the programme in the event.

In a meeting

Content Creator

I

Responsible for creating the content of the program.

Must check the probable output of the program.

Weekly report.

To develop the programme that benefits the environment.

To engage the programme in such a way that it increases the value of shareholders and the customers.

To promote team effectiveness who are engaged in development of the programme.

To ensure a safer work environment and creation of environmental friendly industrial procedures.

Understanding the organizational aspects for social good.

Email to Project Managers’ team

To: Project Manager

Cc: Board of Director and CFO

Bcc: Other teams of the organization

Subject: Promoting the explicit expectations for socially responsible practices.

Date email is sent: 23-04-22

Attachments:  Files

Respected Sir,

In the above attachment, social responsibility practices of the program are clearly stated  and it will help in executing the program without any complexity. The social responsible practices clearly states that every team member must be aware of the expectations and must deal with the complexity faced in different situations of the business.

Kindly promote these social responsible practices in the organization for enhancing the productivity of the business.

Regards,

Name of the person (XXX).

· Title: Breach in the safety report of the programme.

· Purpose: To highlight the safety of the employees throughout the program and also to ensure social responsible practices.

· Scope of the policy: To guarantee a better safety and security of the employees.

· Policy content: KPI must include high level processes of resources and also the duration of resources being utilized in the program.

· Version Control: This area in the policy will involve new features of the management of the program and the laws for ensuring safety of the staff’s.

Scenarios

A

You find out that one of your program team members conducts personal business during work hours

B

One of the project managers has taken credit for a team member’s work

C

A member of the program board asks you to employ a friend as a manager in your program team

D

You find out that one of the project managers is taking a ‘percentage – commission’ on each order placed with a specific supplier

E

The program board tells you that one of the project managers, a friend of yours, will be laid off at the end of the month.

Scenario

Monitoring and control

How the issue is addressed

(40-80 words/scenario)

A

Process Monitoring

Regular physical visit will be conducted to check whether the team members are working and are meeting the requirements of the program or not.

B

Technical Monitoring

The scenario will be clearly displayed in the CCTV and further the person who has actually done the work and the other person who is taking the credit will be recognized.

C

Belief System

It is being believed that the member of the team will employ his friend in the managerial post in the program team.

D

Security monitoring

If the program manager will charge commission from the supplier then it is breach with the organization which will involve relevant actions against him.

E

Organizational monitoring

The program manager will try to enhance his performance in the organization so that he is not laid off by the organization and his performance will be monitored by the organizational monitoring process.

Risk

Risk description

Probability

(1-5)

Impact

(1-5)

Priority

Risk Management Strategy

(20-40 words)

Financial Risk

Lack of investment or business venture in the organization

5

5

Highest priority

Measuring the financial risk and further emerging fund for the completion of the development of the program.

Technical Risk

Risk associated with the production and designing of the project to meet the technical requirements and stakeholder expectation of an organization.

4

5

Highest priority

Organization need to view the technical issue that are being faced and must resolve it asap for further continuation of the program development process.

Security risk

These are the security risk faced by the organization while developing the program.

5

5

Highest priority

Must have an on-going process of identifying security risk and then implementing relevant plans to address the issues.

Operational risk

These risk are the risk in policies, failure of the program and any disruption in the business operation of an organization.

3

4

Medium priority

Transfer, Avoid, Accept and control the risk.

Strategic risk

These risks refer to the internal and external events faced by an organization while achieving their strategic goals.

3

3

Medium Priority

Retention of the risk and finally reduction must be applied by the organization in the long run.

Economic risk

These risks emerge when an organization made any investment in a foreign country due to changes in the business condition of the organization.

4

4

Highest priority

Developing innovative practices to curb the economic risk of the organization.

Compliance risk

This are the threat faced in organizational financial and reputational standing which results in violence of laws.

3

3

Medium Priority

Organization must understand the latest enforcement policies to reduce the legal risk in the organization.

Please include your references below:

(Please refer to this referencing guide if needed or speak to your trainer for any specific referencing requirements for this assessment)