Developing Workplace Policy And Procedures For Sustainability At Woolworths Group Limited

About Woolworths Group Limited

Woolworths Group Limited is a major Australian company based in Bella Vista, New South Wales, with extensive retail interest throughout Australia and New Zealand. Woolworths is the second largest company in Australia in terms of revenue and also the second largest company in New-Zealand. Woolworths Group is also the largest takeaway liquor retailer in Australia and it is also the largest hotel and gaming poker machine operator in Australia. The main operations of the company include supermarkets through the Woolworths brand in Australia and Countdown brand in New-Zealand, liquor retailing through the BWS and Dan Murphy’s brand in Australia, hotels and pubs under the Australian Leisure and Hospitality Group and discount department stores under the Big W in Australia. The revenue of the Woolworths Group was AU$ 55.669 billion at the end of the 2017 Financial Year. The company employs over 205,000 employees in order to serve 29 million average customers per week under the various brands of the company.

The mission of the company is to deliver the best in convenience, value and quality for the customers of the company. The Woolworths Group is considered as a trusted business partner to thousands of local farmers and manufacturers who are based in Australia. The every aspect of business of the company exists with the sole purpose of making the lives of their customers simpler, easier and better. In 2012, the Woolworths became the first Australian company to introduce a third party managed complaint line of the company in order to deal with the issues raised by the vendors of the company specifically. The main priorities of the company are building a culture which is led by the customers and building a team led by store, to generate sustainable sales momentum in the food division of the company, evolving the drink business of the company to provide more value and convenience to the customers of the company, empowering the portfolio business of the company to pursue the strategies in order to deliver values to the shareholders and to become a lean retailer in the market through system excellence and end to end process.

In order to promote sustainability in terms of people, Woolworths works hard in order to create a safe and inclusive environment for all their employees and also provides opportunities for all employees to excel in the company.

In order to promote sustainability in terms of planet, the company recognizes the environmental impact that its product and services had across the value chain and the company aims to work more closely with their suppliers, service provider in order to innovate their operations for building a health planet. The company aims to move to a circular economy the future, source sustainable commodities in the future and respond to climate changes in the future.

In order to promote sustainability in terms of customers and community, the company recognizes that trust are being value by the customers of the company and is the foundation of the customer satisfaction of the company. The company listens to the demands and requirements of the customers and accordingly develops and implements initiatives which help in building trust among the customers and the company is also developing and implementing initiatives to reward the customers for their trust and loyalty towards the company. The company is a proud contributor to various communities located across Australia and New Zealand.

Sustainability initiatives at Woolworths Group Limited

In order to promote sustainability in terms of partners, the company recognizes the importance of the suppliers of the company for the success of the company. The company believes in maintaining long term relationships with the suppliers of the company and the company is a trusted business partner to thousands of suppliers located across Australia and New Zealand. In order to promote sustainability, the company believes in maintaining long term relationships with their suppliers as it helps in ensuring fair and equitable dealings which helps in developing trust and innovation, which will help in providing the customers of the company with the best possible product in the most sustainable manner.

The research which was conducted in context of the current document was secondary research. The information for the research was collected from the website of the company and also from the annual report of the company and also from the sustainability report of the company which is available in the Internet. In addition to the resources available on the website of the company and from other sources in the Internet, the information regarding the document was also sources from various academic and peer reviewed journals and scholarly articles.

In order to structure the document in the most effective manner, the document will be divided in to various sub-parts with appropriate headings and sub headings which will help in the effective identification of the various parts of the document. In order to structure the document in the most effective manner the document will contain peer-reviewed references and citations in order to support the information provided in the document which helps in improving the credibility and acceptance of the document.

• The writing style which will be used in the document is expository writing style, as the expository writing style helps in explaining a concept or idea or imparting information to a large number of audiences in the most effective manner. Expository writing style is also considered the most effective writing style for the current document as it does not include the opinion of the author, but rather emphasizes on the on the accepted facts regarding a topic by including several evidences such as statistical evidences.
• The document will include the organization’s general principles and philosophies as it will help in evaluating the current practices of the organization.
• The general policies and specific procedures of the organization can be organized from the official website of the company and from the annual report of the company which is available in the Internet.
• The policy document needs to be authorized by the CEO of the company in consultation with the Board of Directors of the company.

1. The stakeholders of the company who were consulted comprised of the employees of the company, the customers of the company, the suppliers of the company, local communities in which the company is based, the regulators and the investors of the company.

Stakeholders	Needs and Interests
Customers	The main needs and interests of the customers of the company is to get high quality products of the company at affordable prices which suits their requirements. As stated by Burch, Dixon and Lawrence. (2013) the other needs and requirements of the customers of the company include receiving promotional offers in the form of discounts of the company which enhances customer satisfaction. The other needs of the customers of the company include seeking products which are organic and locally sourced in nature.
Employees	The main needs and interests of the employees of the company is to get their monthly wages and salary in the appropriate time. The other needs and requirements of the employees if the company include getting sufficient opportunities for growth in the company according to their potential. The other needs and requirements of the employees of the company include seeking for an open and diverse workplace culture which helps in increasing their efficiency and productivity. The other needs and requirements of the employees is to work in an organization which focuses on workplace safety of the employees.
Suppliers	The main needs and interests of the suppliers of the company is to receive payment from the company in the appropriate time and to maintain a long term relationship with the company.
Local Communities	The main needs and requirements of the local communities in which the company is based is to get adequate opportunity for income and development of the commodities. Another need and requirement of the local communities in which the company is based is to benefit from the social welfare program of the company.
Regulators	The main needs and requirements of the regulators of the company is to ensure that the company complies to all necessary laws and regulations of the country while conducting its business operations.
Investors	The main needs and requirements of the investors of the company is to get a high return on their investment in the company and to get several bonuses from the company. The other needs and requirements of the investors of the company is to receive a high selling value of the stocks of the company.

1. The sustainable policy options which could be recommended to Woolworths are as follows:

Changes in resource use-As opined by Schneider, Carl and Fabel (2014) one of the most sustainable policy options which could be recommended to the company is change in resource use as it helps in enhancing the sustainability approach of the company. In order to promote sustainability, the company should seek on the utilization of renewable resources rather than non-renewable resources as it helps in improving the environmental sustainability approach of the company. The company must also use various effective concepts of production, in the operations of the company such as just in time, lean manufacturing and six sigma which helps in increasing the resource efficiency of the company and prevents misuse of the resource of the company and it also helps in minimizing wastes. The main advantage which is associated with the change in resource use option is that it enhances the environmental sustainability of the company and the only disadvantage associated with it is that it involves greater costs.

Promoting Corporate Responsibility- Promoting corporate social responsibility is another effective sustainability policy option which can be implemented by the company as it enhances the corporate image of the company. As opined by Deng (2015) the company should focus on adopting various corporate social responsibility initiatives such as reducing carbon footprints in order to mitigate climate change, improving labour practices and by embracing fair trade, making socially and environmentally conscious investments and changing corporate politics in order to benefit the environment. The main advantage which is associated with adopting corporate social responsibility initiative by the company are enhancement of brand image, attraction of top talent and protection against any sort of scandals of the company. The main disadvantages of corporate social responsibility initiatives are misinterpretation of company and customer values, increased organizational costs and greater scrutiny.

Policy options for promoting sustainability

Promoting Gender Rights and Equality-According to Pistoni, Songini and Perrone (2016) promoting gender rights and equality is another effective sustainability options which can be implemented by the company as it helps in promoting economic sustainability approaches of the company. By promoting gender rights and equality, the company can also improve its corporate image among the stakeholders of the company and also can promote the ethical image of the company in the market. By promoting gender rights and equality, the company can provide equal career development opportunities to all individuals of the society which helps in promoting economic sustainability. By promoting gender rights and equality the company can also enhance its diversity in the workforce which in turn helps in increasing the effectiveness of the entire company. There are various advantages which are associated with promotion of gender rights and equality in the company such as enhancement of the ethical and brand image of the company, attraction of top talent in the company and enhancement of company diversity and effectiveness.

Promoting ethical business-As opined by Coffey (2013) promoting ethical business is another effective sustainable policy option which can be adopted by Woolworth group as it helps in creating a reputation among the customers of the company which in turn helps in increasing the revenue and profitability of the company. Woolworths must focus on promoting ethical business by implementing fair and ethical practices in the operations of the company and also in the workplace of the company. In order to promote ethical business the company must also adhere to the global reporting standards in order to promote transparency with the stakeholders of the company and also must comply with the necessary laws and regulations. In order to promote ethical business the company must also integrate ethics in the corporate culture so that ethics is being practiced and promoted at every levels of the company. There are various advantages which are associated with promoting ethical business by the company such as attraction of new customers and retention of old customers, enhancement of brand image, greater investments from the investors and effective relationships  with every stakeholder group.

1. The evaluation of the recommendations of the sustainability policy of the company are as follows:

Likely Effectiveness- The likely effectiveness of the recommended sustainability policy options for the company is that the sustainable policy options recommended to the company will help in enhancing the sustainability approaches of the company. The recommended sustainability policy options will also help in improving the brand image and corporate image of the company. The sustainability policy options will also help in addressing the needs and requirements of every stakeholder groups of the company. The sustainability policy options will help in enhancing the profitability and effectiveness of the company.

Time frames- The time frame for implementing the sustainability policy options of the company is 12 months.

Cost- The costs which are associated with implementing the sustainability policy options of the company is estimated to be around $3.5 million. The cost of the implementing the sustainability policy of the company regarding change in resource use is $1.5 million. The cost of implementing the sustainability policy of the company regarding implementation of Corporate Social Responsibility is $1.5 million. The cost of implementing the sustainable policy of the company regarding promotion of gender rights and equality is $.5 million.

Change in resource use

Existing organizational policies- The existing organizational policies which are being practiced in Woolworths are Equal Employment Opportunity, Workplace Health and Safety, Equal Employment Opportunity and Workplace Diversity Practices.

Principles and practices of sustainability management relevant to the industry-As opined by Meng and Shun-mei Wang (2015) the principles and practices of sustainability management which are relevant to the industry are sourcing of sustainable raw materials, adopting ethical business practices, complying to global reporting initiatives, adopting sustainable production and operations procedures.

Industry best practices- The best practices which are observed in the industry is that organizations sources sustainable raw materials from local manufacturers which helps in benefitting the economy of the country and also improves the sustainability initiative of the company.

Available tools and techniques of sustainability management-As opined by Jeffers et al. (2014) the available tools and techniques which are available for sustainability management for the company are risk assessment, life-cycle assessment, cost-benefit analysis, environmental justice tools, sustainability impact assessment, ecosystem services valuation and integrated assessment models. 1

Continuous improvement in resource efficiency- The sustainability policy options helps in the continuous improvement in resource efficiency as the recommended sustainable policy options helps in utilizing the least possible resources for the operations of the company and also ensures the minimal or no wastage of the resources of the company and therefore it helps in the continuous improvement of the resource efficiency of the company.

1. The policy will be implemented in all the subsidiary organizations which are part of the Woolworths Group in Australia and New Zealand. The subsidiary organizations of the Woolworth Groups in which the sustainability policy of the company will be implemented are Woolworths Supermarket, Countdown, Big W, Caltex, BWS, Dan Murphy’s, Cellarmasters, Langton’s, ALH group, Endeavour Drinks Group, Woolworths Money. The implementation of the sustainability policy options across all the brands and subsidiaries of Woolworth’s groups facilitate the effective integration of the sustainability policy in the corporate culture of the company.

The policy approach which will be adopted by Woolworths group in context of adopting sustainability approaches in the company is integrated approach which includes environmental, economic and social aspects.

As stated by Forssell and Lankoski (2017) the environmental sustainability approach of the company will help in maintaining populations, bio-diversity and overall functionality over an extended time period. The environmental sustainability approach of the company will help in avoiding un-necessary disturbances to the environment wherever possible and in case of any such instances of environmental disturbances, it should be mitigated to the highest possible extent.

The economic sustainability approach of the company would focus on creation of economic values regarding any project or decision the company is taking. The economic sustainability approach of the company will also aim to make decisions in the most equitable and fiscally sound manner while considering other aspects of sustainability.

The social sustainability approach of the company will make sure to ensure that any decision or project of the company helps in promoting the betterment of the society. The social sustainability approach of the company will also help in ensuring that the future generations of the society have the same or greater quality of life benefits as of the current generation.

The sustainability policy of Woolworths will meet and comply with the relevant legislations and supports which supports the compliance of the company in environmental performance and sustainability such as The Environment Protection and Bio-diversity Conservation Act 1999.

The company’s policy to international and nation environmental standards, guidelines and approaches are Global Reporting Initiative, Ecological footprint Accounting and Greenhouse Challenge Plus.

1. The workplace sustainability policy of the company is as follows:

Woolworths recognizes that its operations can have a negative effect on the environment and therefore the company is committed to find ways through which the company can reduce the negative impact of its operation on the environment and also reduce the carbon footprint of the company in the environment. It is the responsibility of the company and its stakeholders to:

• Recycle as much as waste materials as possible.
• Avoiding the use of papers wherever possible such s by sending invoice and quotes through e-mail rather than paper.
• Recycling the equipment which are no longer necessary to the company.
• Keeping the energy usage of the company low in nature.
• Reducing waste of paper by printing both sides of the paper.
• Purchasing products which are made with recycled products.
• Purchasing products and equipment with the lowest possible environmental impact.
• Using lower impact transport facilities to commute within the premises of the company.
• Avoiding un-necessary travelling by making use of advanced technological advancement such as video conferencing, telephone and e-mails.
• Utilizing non-renewable sources of energy in majority of the operations of the company.
• Sourcing products which are locally made or grown in nature in order to avoid transportation costs and burning of transport fuel.
• Adopting effective operational procedures for production such as six sigma, lean manufacturing etc.
• Reducing the amount of plastic use in the packaging process of the company.
• Avoiding the Genetically Modified ingredients in the products of the company.
• Promoting indigenous representation in the workplace.
• Promoting diversity practices in building teams.

Promoting corporate responsibility

3.The systems and procedures in order to aid in the achievement of workplace sustainability are six sigma, lean manufacturing and Just in Time.

The quality assurance system in place to achieve workplace sustainability is ISO 9000, as it will help in improving the quality of the product and will also lead to reduction in mis-utilization of resources and will also help in minimizing wastes.

A system for continuous improvement in resource efficiency for recording and improving data which can be used by the company is process documentation as the main purpose of process documentation is to learn lessons from the implementation experience and accordingly modify the strategy and ultimately the policy or program of the company.

The implementation strategy for the workplace sustainability strategy is as follows:

Preparing a written document which details all the policies and procedures which is going to be implemented in the company. The written document will include information about the purpose of the policies and the objectives for which the policies are developed. The written document will provide a step by step instruction regarding implementation of the policy in the most effective manner and will also contain information regarding the assessment criteria in order to determine whether they are achieved or not.

• Holding meetings in the company with the staffs regarding the policies and procedures which are going to be implemented in the company. The company will primarily organize general staff meetings in order to provide the staffs with an overview of the policies. Then the company will organize smaller meetings with each department of the company in order to provide detailed instructions to the staffs of each department regarding how to effectively apply the sustainability policy in their day to day operations and also regarding their roles and responsibilities regarding the implementation of the policy.
• Explaining to the staffs of the company, the reasons for implementing the sustainability policy and procedures in the company and also explain to the staffs the benefits of the policy and procedures to the organization as a whole and to the specific departments and units of the company. The company will also provide time to the employees of the company for asking questions and feedbacks regarding the new policy and procedures and will also provide hands-on demonstration to the employees upon requirement.
• The company will schedule assessments of the policy and procedures at regular intervals in order to evaluate how the staffs of the company are implementing them by developing appropriate benchmarks as it is one of the most proven procedures for evaluating performances. The company will make necessary changes to the policies and procedures based on the feedback received from the employees and in case of any issue identified in the policies and procedures which affects its objectives and purposes. The company will also provide necessary information in the form of feedbacks to the employees which will help in enhancing their performance regarding implementation of the sustainability policy and procedures. ation are customers of the company, employees of the company, investors of the company, suppliers of the company, the state government of New South Wales and federal government of Australia, the local communities in which the company is based, industrial organizations, broader society and the formal groups of the company such sustainability committee and organizational committees such as sustainability committee, audit, risk management and compliance committee, people performance committee and nomination committee.

The key personnel within the company who possesses technical expertise to support the introduction of the policy are Managing Director and CEO of the company, Chief Information officer of the company, Chief Legal officer and Company Secretary, Chief Supply Chain Officer and Head of Operations of the company.

As stated by Berardi (2013) the sustainability policy of Woolworths is all about adopting sustainable practices and operations which supports sustainable development and growth of the society and reduces the negative impact of the company in the triple bottom line of the company. The sustainability policy of the company support environmental, economic and social sustainability by the implementation of various approaches and practices. The sustainability policy of the company is also aimed at reducing the expenses of the company in order to enhance the performance of the company. The sustainability policy of the company is manly aimed at reducing the negative impacts of the organizational activities and operations on the environment but the policy is also effective in promoting economic and social sustainability in the society.

As stated by Moore (2015) the range of activities which needs to be undertaken when implanting the sustainability policy withinWoolworths are briefing the stakeholders of the company regarding the sustainability policy of the company and the benefits of implementing the policy, providing coaching and mentoring to the staffs of the company in order to adapt themselves effectively to the new approaches and policies of the company, providing necessary training to the employees regarding effective implementation of the sustainability policy of the company, communicating the strategy to the stakeholders of the company regarding the sustainability policy of the company and seeking feedback from the stakeholders of the company regarding the effectiveness of the sustainability policy and making modifications accordingly.

As stated byElena Windolph, Schaltegger and Herzig (2014) the promotional tools which will be chosen for communicating the sustainability policy are company newsletter and business magazines. The company newsletter and business magazines are one of the most effective communication tools which can be utilized by Woolworths in order to communicate the sustainability policy to the stakeholders of the company. The company newsletter can be distributed to the stakeholders of the company in printed form or also in the form of direct mails whereas an article regarding the sustainability policy of the company can be published in various business magazines. The company newsletter and the business magazine will be highly effective in reaching to a large number of stakeholders at a comparatively shorter time interval and also it will involve comparatively lower costs than other promotional tools. The promotional tools will help in communicating the sustainability policy of the company to the stakeholders such as investors, suppliers, employees, customer, local communities and government.

Promoting gender rights and equality

The public relation officer of Woolworths will be responsible in communicating the sustainability policy of the company to the stakeholders. In order to communicate the sustainability policy of the company to the stakeholders, the public relation offers needs to develop the content which will be published in the company newsletter and the business magazines in such a way that it attracts and engages the intended readers of the content. After developing the content, the public relations officer in consultation with the CEO and Board of Directors of the company needs to design the content accordingly and finalize the budget of the promotional tools which will be used. After designing the content and finalizing the budget, the public relation officer in consultation with the advertisement manager of the company will select the appropriate business magazines in which the content will be published and accordingly the sustainability policy of the company will be published in the company newsletter and business magazines. 

The sustainability policy which will be published in the company newsletter and business magazines is as follows:

Woolworths moving towards a more sustainable journey 

Woolworths remains committed to maintain and promote sustainability in terms of the environment, the economy and the society. In order to promote sustainability through all our activities, the company has decided to implement a sustainability policy in the company. The main aim of the sustainability policy of the company is to reduce the negative impacts of the operations and activities of the company on the environment. The sustainability policy of the company focuses on the adoption of various practices and approaches which promotes environmental sustainability. In addition to protecting the environment, Woolworths is also committed to contribute to the development of the community in which it operates by providing them with multiple growth opportunities and also by initiating various community development and welfare programs and initiatives. The sustainability policy of the company also focuses on promoting economic sustainability by employing a diverse workforce in the company and providing development and growth opportunities to the employees belonging from diverse backgrounds. The sustainability policy of the company is also committed towards providing benefits to the local business partners in order to drive economic growth of the company. In order to accomplish the objectives of the policy, the company seeks help and continuous support from you all because we believe that we can bring about a change in the world surely if we join hands together for the development of the world. 

1.In order to explain the effectiveness of the sustainability policy of Woolworths to the stakeholders of the company, a meeting will be organized in the company where roles will be communicated and delegated in context to implementation of the sustainability policy and their responses and feedbacks will be asked for improvement of the policy in order to enhance the performance.

The copy of the sustainability meeting minutes are as follows:

Meeting Minutes (Woolworths Group)

Location- Company Headquarter

Date- 20/11/2018

Time- 2.30 PM

Attendance- Board of Directors, CEO and Managing Director, HR Manger, Marketing Manager, Finance Manager, Operations Manager, Public Relations Manager, Supply Chain Manager, Investors, Suppliers, Employee Representatives, Government Representatives, Old Customers and Local Community Representatives.

Promoting ethical business

Meeting Agenda- The main agenda of the meeting is to review the effectiveness of the sustainability policy of the company and seek feedbacks from the stakeholders of Woolworths regarding further enhancement of the sustainability policy of the company so as to increase its effectiveness and achieve the goals and objectives of the company. The other agenda of the meeting is to develop action plan and strategies regarding implementation of the elements of the modified sustainability policy of the company based on the feedback and responses of the stakeholders.

Action Plan-holding meetings in the company with the stakeholders regarding the policies and procedures which are going to be implemented in Woolworths and explaining to the staffs of the company, their roles and responsibilities regarding the implementation of the sustainability policies. The clear definition of the roles and responsibilities will help in avoiding any sort of conflicts during the implementation of the sustainability policy. Example, managers of marketing, hr, finance and supply chain will be responsible to develop policy framework and procedure for sustainability in consultation with other employees , suppliers and investors. The CEO and MD will oversee policy development and check with government representatives, customers and community representatives to monitor their interest and liabilities are addressed in sustainability policies.  Finance manager will be responsible for budget allocation and PR manager will communicate the policy to all people including Directors, MD and other executives. The PR manager will also contact agencies who will circulate policies to external/internal stakeholder to generate awareness for sustainability policy.

The action plan of the meeting is to present the results of the sustainability policy of the company and compare the results of the company before the implementation of the sustainability policy of the company. After analysing the results of the sustainability policy of the company, the results of the analysis will be discussed and room for improvements will be searched for. If the result of the sustainability policy indicates failure then, modifications will be made to the sustainability policy of the company based on the feedback and responses of the stakeholders and if the result of the sustainability policy indicates success, then the stakeholders will identify strategies for further improvement of the results of the company regarding the sustainability policy.

In this report discussion is made on implementation of sustainability policies and arrangement of meeting with stakeholders to explain them about policies and different roles to be undertaken. Also policy implementation review is explained through feedback and analysis method for better understanding.  

• Collection of relevant feedback and data related to the sustainability policy before and after implementation

Parameters	Before implementing sustainability policy	After implementing sustainability policy
Transportation cost	$ 35000	$33000
Energy Consumption	12KW	9 KW
Level of Employee Satisfaction	72%	81%
Employee Turnover Rate	18%	12%%
Reduction in paper usage	15 tonnes	12 tonnes
Employee productivity	65%	72%
Plastic Usage	5 tonnes	3 tonnes
Volume of wastes recycled	3 tonnes	4.5 tonnes

 Monitoring records to identify trends that may require remedial action and using them to promote continuous improvement of performance

The analysis of the collected data in the form of feedback will reveal various trends regarding the implementation of the sustainability policy of Woolworths and therefore it is very essential to monitor those trends as monitoring of the identified trends can help in identifying the need for implementing a remedial action in the sustainability policy of the company which will help in the enhancement of the sustainability strategy of the company. The monitoring of the trends identified as a result of data analysis will also help in promoting continuous improvement of the performance of the sustainability policy of the company.

Sources and structure of the document

The trends which are identified as a result of data analysis are as follows:

• The employees of Woolworths can improve their performance if the company provides coaching and mentoring to the employees.
• The development of renewable sources of energy has contributed towards lesser energy usage.
• The productivity of the company has increased with the inclusion of workplace diversity policy in the company.
• The business performance of the company has improved after the sourcing of raw materials from local suppliers.
• Collating all findings and investigating success or otherwise of policy

As opined by Kipkulei (2013) the sustainable policy of Woolworths can be termed as successful in nature as the sustainable policy of the company has helped in achieving the intended outcomes of the company. The sustainable policy of the company can be termed as a successful one as it has helped in improving the business performance of the company and it also helped in promoting sustainability in the triple bottom line of the company.

The reason which contributed to the success of the sustainability policy of Woolworths was the active involvement and contribution of the stakeholders of the company regarding the sustainability policy of the company. Another reason which contributed to the success of the sustainability policy of the company was the equal focus of the company towards the three pillars of sustainability namely environmental sustainability, economic sustainability and social sustainability. Another reason which led to the success of the sustainability policy of the company was that the approaches that had to be undertaken by the stakeholders in order to promote sustainability in the company were easy to understand and implement.

• Documenting outcomes and providing feedback to key personnel and stakeholders

The new modified sustainability policy of the company based on the feedback from the stakeholders is as follows:

• Using recyclable materials.
• Reducing the use of papers in every possible way.
• Purchasing equipment which are green in nature and disposing them after reaching safety instructions.
• Reducing the energy usage by using energy efficient gadgets.
• Using lower impact transport facilities to commute within the premises of Woolworths.
• Avoiding un-necessary travelling by making use of advanced technological advancement such as video conferencing, telephone and e-mails.
• Utilizing non-renewable sources of energy in 75% of the operations of the company.
• Sourcing products which are locally produced in order to promote economic sustainability and to reduce transportation costs.
• Adopting effective operational procedures for production such as six sigma, lean manufacturing etc.
• Manufacturing products by complying with the ISO 9000 standards.
• Reducing the amount of plastic use in the packaging process of Woolworths.
• Prohibiting Genetically Modified ingredients in the products of the company.
• Increasing indigenous representation in the workplace.
• Promoting diversity practices in building teams.
• Developing community development initiatives and programs for the development of the local community.

Conclusion

Thus it can be concluded thatroles, action plans and feedback regarding the change and modifications in the sustainability policy of Woolworths was communicated in the general meeting of the company to all stakeholders to form a better understanding of aspects of policy and for effective review measure. 

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