Different Approaches To Introducing Your Healthcare Strategy

External factors impacting the Mayo Clinic

1.1

Different approaches to introducing your healthcare strategy

1. The health care operation at Mayo Clinic requires a new strategy that would focus on delivering better values to the patients by reducing the cost of medical facilities or making it reasonable and simultaneously adding value to the better health outcome of the patients.
2. In this industry the Mayo Clinic with its 63000 approx. employees including more than 3000 doctors are continuously contributing to the following areas as a specialist by treating more than a million patients from around the world:

• Cardiology and heart surgery.
• Gastroenterology and gastrointestinal surgery.
• Neurology and neurosurgery.
• Diabetes and endocrinology.

1. The Mayo clinic has made various technological developments to cater to the needs of patients one of the popular technologies developed by it is magnetic resonance elastography (MRE) which measures the fibrosis level of the liver without the use of any sharp needle in the patient suffering from hepatitis C.

External factors impacting the Mayo Clinic can be the following:

• Changes in the industry, and the circumstances in which the clinic operates impact its operations by way of changes in the industry and market which may go in favor or against the business of health care operations.
• Rules & Regulations, the applicable laws of the local government significantly impact the business operations of health care. This may positively or negatively impact the field of working for Mayo clinics across the world.

Internal factors impacting the Mayo Clinic can be the following:

• Plans & policies, the strategical plans, and their implementation which benefit both the patient and the service provider would be helpful and within the direct control of the operations of the Clinic.
• Human Resources, the human resources of any health care unit are its significant assets that are properly trained to cater to the services which involve extreme care. Therefore, the company should make any policy while considering the human resources it has.

1.2

Impact of team cultures and behaviors in the hospital:

• It affects the communication between the staff and with the patient and their families.
• It improves the value of organisation.
• It aids in collective decision-making and dispute resolution.
• It drew a link between their culture and their capacity to service their customers.

In the areas of medical care, the Value Agenda strategy would be beneficial it would focus on both the value addition and cost optimization simultaneously. This strategy needs to serve the purpose of SMART i.e., specific, measurable, achievable, and time-bound.

For the best implementation of this strategy SWOT analysis would be effective and helps to achieve the goals, for this the key data need to be gathered to identify the internal strength and weaknesses and external opportunities and threats.

This study would thereby help in filling the gap between what is required action plan and what is the current performance of the health care service.

The organizational culture of the health care unit should be having a sense of unity and understanding as well as promote a standardized work culture. Cooperation from the workforce is needed from the top to the bottom to achieve the desired outcome.

1.3

SMART objectives to measure the success of a strategic healthcare plan.

The major goal is to establish a clinical service. Health systems, delivery system design, clinical information systems, decision assistance, and self-management support are all elements of clinical services.

Specific

The goal of establishing clinical services is to provide appropriate, high-quality preventative and curative health care to the inhabitants of the state.

To set up clinical services, we need to involve the leadership team from the health services to forecast the data. The team leader and manager will carry the responsibility to set up the clinical services.

Measurable

They take into account the population of the surrounding area, the structure of health care services, and the community’s current health service needs.

The members of the team will gather this information through a local survey.

Our goal is to give the greatest professional care and a more pleasant atmosphere for patients.

Time-bound

The clinical service facility will be set up within one year. For this, we need to research the stage as soon as possible.

Achievable

The clinical service facility setup is achievable within December 31 20XX. Thereafter, within 6 months, clinical services started to provide all services to the local community.

2.1 

The main risks for the patients during their stay in the hospital are:

Bloodborne Pathogens: Infectious bacteria that survive in human blood, body fluids, organs, and tissues are known as bloodborne pathogens. Hepatitis B, Hepatitis C, and HIV are all caused by it. People might be infected if they are poked with infected syringes or sharp objects, as per the National Institutes of Health (Berxi.com 2022).

Diagnostic error: Erroneous diagnosis, delayed diagnosis, and missing diagnosis are all examples of diagnostic mistakes. Diagnostic mistakes are responsible for around 10% of patient fatalities each year, according to the National Academy of Medicine. A correct diagnosis of the condition is critical for the patient’s survival (Berxi.com 2022).

Medicinal errors: Many individuals are injured every year as a result of drug mistakes in hospitals, and many more incidents go unreported. The hospital’s medical personnel should ensure that every patient receives the proper medication, as any mistake in this sector might result in major health issues for the patients (WebMD, 2022).

Internal factors impacting the Mayo Clinic

Medical Devices: Medical equipment is now linked to the internet. Cybercriminals have attacked connected devices, which is an important instrument for tracking illnesses and treatments. Hackers have MRIs, hijacked glucose meters, heart rate monitors, and implanted electrical equipment like pacemakers.

Risks for their visitors, hospital staff, partners

Visitors, hospital workers, and partners are in danger if they do not follow safety standards such as social distancing sanitization and wearing hospital-guided cloth and masks. These standards should be observed on hospital grounds since it is a matter of safety for visitors and medical employees.

Risk in the healthcare industry: 

The process of detecting dangers that might affect the organization, its patients, personnel, or anybody, anyone, anyone within the institution is called risk management in healthcare. Risk is a type of activity that harms the healthcare industry. For example, the communication gap between patients and doctors.

2.2 

The hospital should also be aware of any legal criteria that it must adhere to while in operation.

• If the patient has a criminal history, it must be reported to the police department.
• If the care staff makes a mistake, they inform the parents immediately and tell them that the hospital would cover all costs.
• To ensure the safety of patients from care facility infections, facility workers should ensure that all parts of the hospital or office are clean.
• The patient’s safety and the prevention of harm are equally vital aspects of the patient’s perspective.
• Healthcare businesses must develop an appointment scheduling policy that lowers the waiting times.(Heath 2022)

Risks may evolve if you and your staff are not following the legal norms and regulations.

Reputation damage: It will hamper the brand value of the company and also damage the reputation of the employee.

Legal action: Due to this legal action will be taken against both, the company and the staff.

Patient safety issues: It will also create a patient safety issue.

2.3

Healthcare technology for effective and efficient management of healthcare organizations:

1. Remote patient monitoring: For the administration of healthcare companies, this technology is extremely effective and efficient. It results in better patient outcomes, shorter response times, and long-term cost savings.
2. Artificial Intelligence (AI): AI is used in machine learning to analyze enormous volumes of patient data and other data. It includes the patient’s medical data, health information, and disease status.
3. Digital Therapeutics: Patients with chronic diseases require medical attention. It includes symptom assessment and medication adjustments, among other things.

Instruments are you using for risk management

• Vitaleyez Software
• Failure Modes and Effects Analysis (FMEA)
• Risk Matrix
• Bowtie Model
• Compliance Management Tools. (RSI Security 2022)

3.1

The name of the boss is AB and he is the manager of Medicare group QSC. A manager’s primary task is to develop budgets. Assist individuals in getting the treatment they need within their insurance’s constraints, customer service, scheduling providers making contact with personnel from the insurance business, organizing and carrying out staff meetings, and billing for services are one of the most important aspects of the job. He has a bachelor’s degree in healthcare management.

Effectiveness and impact of three initiatives introduced by managers in the healthcare organization/ sector:

• The manager of the hospital made a strategic strategy that assures continuous collaboration and assessment of performance about strategic goals. It helps the organization to take a step and assess the impact and relevance of its current strategic initiatives.
• The manager of a hospital launched a training facility for the medical staff as well as for the cleaning staff. This training was mandatory for every staff. It aided in the growth of the staff’s abilities and professionalism.
• During COVID-19, the manager took a significant step forward by building isolation rooms with moderate medical observation for isolation and establishing a perimeter to guarantee that individuals recover without spreading the virus or are sent to medical care when required.

3.2 

Leadership approaches in the healthcare organization:

The healthcare industry is led by transformational leaders. Transformational leadership is a type of management style that promotes, educates, and encourages employees to grow and improve for the company to prosper and affect prospective performance. This leadership style is based on the idea that everyone, based on job title, may be a leader. Executives who lead by example and have a profound awareness of corporate heritage, worker cooperatives, and office independence accomplish this. When dealing with transformation, a transformational leadership strategy might be beneficial. Health administrators can discover a transactional leadership approach effective in meeting the precise KPIs needed by value-based care (AHU Online 2022).

Transactional leadership: Administrative leadership, also known as transactional leadership, emphasizes the value of organization, monitoring, and team effectiveness. The connection between healthcare executives and employees is viewed as transactional. Leaders that employ this strategy focus on specific goals and utilize rewards and sanctions to motivate their followers (AHU Online 2022).

3.3

Situational leadership style healthcare sector:

The development of a clear mission and the execution of a vision to steer progress are prerequisites for effective leadership.

• Situational leadership is an adaptive management approach. According to the situational leadership concept, leaders must adjust their leadership behaviors according to team members’ preparedness, existing abilities, and developmental level. This method assists leaders in evaluating their workforce, taking into account many aspects at work, and selecting the leadership style that best meets their goals and conditions in the healthcare industry.
• Task behavior and relational behavior are the two behavioral components that make up situational leadership. When a leader participates in task behavior, he or she spells out an individual’s or group’s roles and obligations. But in Relational behavior, when there is above one person, the leader participates in two-way or multi-way communication.
• This leadership style places a premium on adaptability. Managers need to be capable to move between leadership styles to meet the changing needs of a business and its employees. These leaders are required to detect if their style of management has to be adjusted and which leadership technique is suitable for each new model.

4.1

We picked the Medicare group QSC, previously called Al Ahli Specialized Hospital Firm QSC, for this experiment since it is a Qatar-based company that is involved in the creation and operation of a specialized hospital. The Medicare organization QSC’s objective, values, and major activity are to minimize health inequalities, remove barriers, and provide solutions for minority communities. The main activity of the company is to build a specialty hospital in Qatar.

Definition of business risk: Business risk is classified as the chance of any unfavorable event occurring that would have the ability to reduce profits and increase losses for a company. Business risk is defined as something that jeopardizes a company’s capacity to meet its financial objectives.

The following are the primary commercial risks that Medicare group QSC faces:

• The effects of a pandemic such as COVID 19
• a scarcity of skilled healthcare personnel
• Patient treatment is hampered by a lack of specialist equipment and technology.
• There aren’t enough innovative healthcare options.
• Privacy and security of data.
• There is a scarcity of room for expansion.
• Maintenance costs for aging buildings and infrastructure are high.

4.2

Financial statement: It is a written document that contains information on the business regarding the revenue, expenditure, assets, and liabilities and the performance of the business during the financial year. It includes an income statement and. Balance sheet and cash flow statement of the company.

Every company is required to maintain a financial statement because it helps identify the financial position of the company.

We examined the Medicare group QSC financial statement for the years 2021 and 2020 and made the following observations:

1. Annual revenue in 2021 is expected to be 48,17,47,661 (QAR Actuals), up from 47,67,95,153 in 2020. (QAR Actuals)
2. In 2021, revenue will increase by 1.04 percent.
3. Annual spending in 2021 is expected to be 40,96,24,518 (QAR Actuals), up from 40,18,90,287 in 2020. (QAR Actuals).
4. In 2021, the cost would rise by 1.92 percent, indicating cost control issues.
5. In 2021, annual gross profit declined by 32,93,908 (QAR Actuals), while net profit decreased by 64,47,200. (QAR Actuals).
6. Total Assets in 2021 will be 1,33,75,11,407 (QAR Actuals), up from 1,31,67,99,314 in 2020. (QAR Actuals). In 2021, it signifies that overall asset have grown.
7. Total liabilities without equity are expected to reach 30,75,58,344 in 2021 (QAR Actuals), up from 28,85,66,763 in 2020. (QAR Actuals). In 2021, it appears that overall liabilities without equity have grown.

4.3 

Definition of the budget of a healthcare organization:

A healthcare budget is an estimate of revenue and costs for a set period of time. It’s a tool for forecasting and regulating revenue, expenditure, and the company’s performance.

Planned revenue and sales volumes, expenditures and cost of sale, assets, liabilities, and cash flow are all included in the budget.

In terms of Medicare group QSC budget allocation, the first focus should be to:

Create a special quarantine center for COVID sufferers.

Invest in research to make healthcare more inexpensive for all people and to guarantee that it is available when they need it.

Set up an infrastructure and resources to provide covid vaccination for all residents of all ages of Qatar.

What could hospital management do with the money:

• They use the money to compensate the employee. A big portion of its budget is used to compensate the employees.
• They use the money for direct patient care services. The patient care service includes support service, a nursing ward, and diagnostic and therapeutic services.
• They use the money to purchase drugs, equipment, and supplies.
• They also some portion of money for research, education, and training for the hospital staff. (Cihi.ca 2022) 

Reference

AHU Online, 2022. 5 Types of Leadership Styles in Healthcare | AHU Online. [online] AHU Online. Available at: <https://online.ahu.edu/blog/leadership-styles-in-healthcare/> [Accessed 7 April 2022].

Berxi.com, 2022. Top 10 Risks to Patient Safety in Hospitals | Berxi™. [online] Berxi.com. Available at: <https://www.berxi.com/resources/articles/top-10-risks-to-patient-safety-in-hospitals/> [Accessed 7 April 2022].

Cihi.ca, 2022. What are hospitals spending on? | CIHI. [online] Cihi.ca. Available at: <https://www.cihi.ca/en/what-are-hospitals-spending-on> [Accessed 8 April 2022].

Heath, S., 2022. Patient-Centered Strategies to Improve Patient Safety. [online] https://patientengagementhit.com/. Available at: <https://patientengagementhit.com/news/5-patient-centered-strategies-to-improve-patient-safety> [Accessed 7 April 2022].

RSI Security, 2022. Top Healthcare Risk Assessment Tools | RSI Security. [online] RSI Security. Available at: <https://blog.rsisecurity.com/top-healthcare-risk-assessment-tools/> [Accessed 8 April 2022].

WebMD, 2022. Common Problems Patients Face in the Hospital. [online] WebMD. Available at: <https://www.webmd.com/a-to-z-guides/features/before-surgery-your-top-six-hospital-risks> [Accessed 7 April 2022].