We had placement 5 in outpatient, it was many different clinics such as general surgery, urology, Ears nose and throat (ENT). the scenario could base on the urology clinic when a patient is told they have prostate cancer. or it could base on running and setting up a clinic, it was very busy and at times the patients were getting frustrated because of the waiting time. they get frustrated especially at the urology one stop clinic because they do everything in one go. it could also base on general surgery when a patient is told they have a hernia and need surgery to remove it. – reflection should based upon a personal experience of managing a group of patients or a complex individual. -critically reflect on the challenges involved in maintaining professional practice when working with others to provide excellence in person centred care. -layout should be formatted in a style that is similar to articles published in peer review journal. – choose one of these only to based the relection on: assertiveness, delegation, leadership, managing difficult conversation. -used Rolfe reflective framework. -This is only the formative that will be only feedback given and the summative will follow. the same person who write the formative will have to carry on with