1. Diagnosis and Reflection
The communication plays significant role in the development of relationship between the two or more individuals. The written information helps to diagnose the communication. The written communication is helpful in delivering the message. However, verbal communication is also very effective in the conveying the message. The issues in the communication should be determined and evaluated for effective flow of communication. In the Communication Interfaces, there is a physical and application interface to the tools and techniques, which is based on all kinds diagnostic and communications applications (Bourhis, Adams & Titsworth, 2009). It is available in many of the performance classes with specific interfaces and characteristics for the concerned applications. The Johari Window is a one kind communication model that it is used to improve the understanding between individuals on information. It helps on the feedbacks from the others that come with personal issues. In communication Styles, Questionnaire helped in the preferred habits of communication style. It develops the individual’s ability to encourage on their potential. Development of personal plan that how to achieve the communication potential in the Communication Styles Questionnaire. In Assertiveness Questionnaire there have many needs and thoughts to communicate the ability feelings in an honest, appropriate and direct manner. It involves in standing in a right manner that assertiveness does not deny the rights of others. The logical basis of this questionnaire is the modern concept of assertiveness (Griffin, Ledbetter & Sparks, 2015). It has many abilities to receive and give feedback along with the other art of developing and establishing social relations. In various areas of communications, the output questionnaire includes a statement and overall chart of assertiveness. In Measurement technology, provides the perfect solutions for a whole range of measuring as well as the measuring software. In DTS Diagnostic Tool the leading implementations of the standards in the diagnostic that have the product family in diagnostics throughout the daily work on lifecycles. In verbal communication, it is characterized with exciting features which apart from the various parts of communications radically set in the technical systems. It takes place in social environments which bear arbitrary relationships in their iconic and index signs in all the aspects of communicative. It refers to the usage of sounds in a dialect way to transmit information. In between as expression in a minimum two entity that combination of nonverbal correspondence as well as verbal communications is the essential device (Butterfield, 2013). It includes the way of desires, interacting cravings, and thinking. In this verbal communication have much information to collect and indicates the exchange that comprises in both listening and speaking. It delivers the desired impact on both languages that incorporates the whole thing in a basic one syllabus. In active listening, the persons are asserting in implies that attentive plus aware. It is a powerful basic segment in these communications. It is acknowledged accurately in the sentiments to realize the fundamental need of the consultant. In Active listening require of all senses in the comprehension or involves attention to access the verbal and active listening. This may be difficult for the poor interpersonal or social skills in active listening. Active listening is the speaker’s entire statement that avoids the completing sentences or interrupting. In Assertiveness indicates the behavior of ideas to recognize in a constructive, normal, and situational range (Kamalipour, 2007). It has empowered with responsibility for team performance that can be highly productive in the Assertiveness. During the diagnosis, it is noticed that the verbal, non-verbal and the written communications also a reflection on the communication skill and body language of the employees of the organization. The observation or feedback system of diagnosis of communication helps to improve the business communication system. The two key issues of communication such as active listening and assertiveness have a huge reflect on the business communication. The active listening includes the response like- smile, eye contacts, and understanding of paying attention, retaining the needs of the customers (Rand, 2012). The reflection of assertiveness includes the expression of face, body bearing and the condition of hands also.
2. Literature Review
Two of the key communication issues dealt with in a part of the diagnosis and reflection on effective business communication are:
- Assertiveness perception
- Active listening
Perception of assertiveness of the employees in any organization is very important for ensuring the proper management of any organization. It is the ability of any employee to express a point of view that may differ from that of the other employees and maintain it afterward. The maintenance should persist until the employee is not convinced with the logic and the facts that the others put forward (Rocci & Saussure, 2012.). When working in a team, as is the situation in most organizations nowadays, a good leader makes the team open to queries and questions by any of the member of the team.
However, unfortunately, it is one of the main issues in business communication where the employees of most organizations are lacking. The senior authorities involved in the management also fail to perceive the assertiveness standards of the employees correctly.
Breaking up the concept of assertiveness can be further achieved by demonstration of the cases where employees default in being assertive. The primary basis of such occurrences is the restriction of the rights or opinions of the employees by any other employee or due to any unforeseen situation. This passive behavior is indicated by:
- Use of excessive courtesy during interactions concerning professional matters.
- Use of statements that are ambiguous in their form and do not have a pointed approach.
- Always avoiding certain situations for fear of being entangled in a conflict (Worth, 2004).
- Preferring not to raise questions regarding any procedure used by any other employee of the organization.
There is an effective model that can be used for dealing with situations involving conflict and confrontation. This model can be used for the promotion of assertive communication among the employees of any organization, which is an indispensable part of corporate communication. There is the description of the situation, followed by the expression of the feelings, the specification of the exact requirements and finally a declaration of the possible consequences of the situation, mainly the positive pay-off (Schulz, 2010). In the Achieving Assertiveness, the individual people have individual rights and act accordingly. These rights have individual feelings and ideas. In the Achieving Assertiveness, the right has to listen and to take seriously. Then there are several rights to make mistakes on this achieving assertiveness. It treated with respect to individual right. The reason for the passive behavior of a person depends on the restriction of their rights and ideas.
Communications not only mean the verbal response it also includes the listening. The active listening is responsible for the changing of people’s attitudes. Active listening includes the collection of effective information, and it helps to listen to someone with patience and efficiently. The active listening also develops the listening skills and the communication skills. The active listening develops the habit of paying attention towards the speaker and build up an eye contact with the president. It is very important to feel the speaker that the listener is the focus of him actively (Rost, 2013). After listening to all the talk of the speaker it is necessary to give feedback to the speaker to realize him/her that the person who is listening to the speaker is an active listener. Allow the speaker to complete the saying before through any question to him/her. The listener should be open minded and honest to give the opinion to the speaker. An active listener should be neutral, non-judgmental and should be engaged throughout the conversation. During listening an active listener can use various kinds of degrees like- “repeating,” “paraphrase,” and “reflecting.” The straightforwardness of the active listener can improve the communication skill of the person (Sell, Borch & Lindgren, 2012.). The active listener should be a good speaker also who can discuss the faults and strong and weak part of the communicator. The most important three factors of active listeners which are essential for communication skill are the orientation of the listener, the reflective technique of the listener and the questing skill of the listener. The question quality of the listener should be directed towards the speaker and the common public the listener should not include the first person during questioning. The undivided attention, the empathy, acceptance, respects towards the speakers are the character of the active listener. The reflection of these issues is increasing the understanding, communication skills, patience and speaking quality also (Sen, 2007).
To conclude this analysis, it is necessary to draw a proper strategic plan regarding the effective business communication. The action plan of effective business communication is related to the reconfiguration of the business. The analysis of the key issues over next six months is to identify the most effective strategies for business communication. The key events which are related to this effective business communication face the organizational challenges are the verbal, non-verbal, active listening communication. The verbal communication can be developed by facial expression, practice the mirror conversation. The non-verbal communication can be improved by space, posture, sounds and the eye contacts (Wallace & Roberson, 2013). The development of the key involved the project management, team management in improving the team communication. For the individual skill, the jobs based on the studies are limited, in that situation, the terminology and the communication engulf the business sections. In the sector of effective business communication, Central Queensland University provides various kinds of short courses. It is included under the Adult Community Education (ACE) they provide the level-4, Certificate IV with the business and communication services skill area and business, accounting, and communication study area with the time duration of 3 months. Through this course, the students can be able to play a role of supervisor, office manager, the team leader, and a good communicator also. The professional communication and the behavior are controlled by the effective business contacts. To be an effective communicator and continue a business it is necessary to read few books related to communication (Worth, 2009). The above-mentioned planning includes the key issues development; 3-4 months course from a specific university.
References
(CCL), C., & Hoppe, M. (2011). Active Listening. Hoboken: John Wiley & Sons.
Bourhis, J., Adams, C., & Titsworth, S. (2009). Style manual for communication studies. New York, NY: McGraw-Hill Higher Education.
Butterfield, J. (2013). Verbal communication. Boston, Mass.: Course Technology Cengage Learning.
Griffin, E., Ledbetter, A., & Sparks, G. (2015). A first look at communication theory. New York: McGraw-Hill Education.
Kamalipour, Y. (2007). Global communication. Belmont, Calif.: Thomson Wadsworth.
Rand, C. (2012). Communication. Chicago, Ill.: Raintree.
Rocci, A., & Saussure, L (2012). Verbal communication.
Rost, M. (2013). Active listening.
Schulz, P. (2010). Communication theory. London: SAGE.
Sell, R., Borch, A., & Lindgren, I (2012). The ethics of literary communication.
Sen, L. (2007). Communication skills. New Delhi: PHP Learning.
Wallace, H., & Roberson, C. (2013). Written and interpersonal communication. Boston: Pearson.
Worth, R. (2004). Communication skills. New York: Ferguson.
Worth, R. (2009). Communication skills. New York: Ferguson.
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