Importance of Verbal Communication
Objectives: The main objective of City Council is to ensure that the customers get the topmost priority. This is an important part of the company as customer satisfaction is the main source of profit making of the company. Apart from this, another objective includes maintaining sustainability in the environment. The products manufactured by the company need to be maintained in a sustainable manner so that the community of the business does not get hampered (Stogdill 2014).
Values: The organisation has seven values that make it unique from its competitors. According to Northouse (2015), preserving the value of the organisation is important in order to remain truthful to the nature of the business conducted in the organisation. The values include caring about customers and community, integrity, teamwork, safety and innovation.
Standards: The organisation maintains high standards in the workplace. One of the main standards of the company is to maintain the safety and security of the business operations. This includes safety of the customers as well the security of the strategic decisions taken by the company. The quality of the products manufactured by the company and the method of delivering the products is considered as the safety standards of the organisation.
The employees need to work together with Jane, in order to achieve the organisational goals. Innovation and compliance with the organisational rules can help in reaching the goals of the organisation (Goleman, Boyatzis and McKee 2013).
New employees need to learn quickly in order to maintain help City Council to achieve the desired results.
Based on the workplace culture, it is necessary to support one another and ensure that no discrimination is made in the workplace.
It is important to assist the employees in employing a democratic style of leadership. This can allow the employees to put forward their view of the organisation.
One of the objectives of City Council is to maintain the satisfaction of the customers. Hence, in order to ensure that the objective is maintained, Jane has to maintain verbal communication with the employees. She needs to encourage the employees to communicate with her in order to understand every policy of the organisation. This can be done by verbal communication or by exchanging emails.
The expectations from the communication strategies that Jane is expected to receive include positive responses from the people. Every employee needs to be well aware of the advantages of communicating with the superiors in case of any potential threat to the organisation (Hendriks and Karsten 2014).
Expectations from Communication Strategies
Jane needs to include the time of injury, cause of the injury and report on the injured body part of the customer. She also needs to include the manner in which the injury can be treated. In this case, the customer had fallen while paying the bill, hence the injury sustained could be on the hand, leg or head. Hence, medical attention is required for the customer.
Fair Work Act, 2009, Australian Competition and Consumer Commission Act, Safe Work Australia Act, 2008 protects the safety of the employees in the country (Australia.gov.au 2017). The incident took place on a customer, however; the main threat was that of the employees. In order to enhance her leadership quality, Jane needs to understand the guide as it provides a clear understanding of the safety of employees and customers.
- Jane needs to be honest and supportive in order to gain the trust of the employees.
- She needs to encourage the team about the need for change.
- She also needs to remain consistent with the decisions she takes in the organisation.
- Furthermore, Jane also needs volunteer relevant information to the employees regarding the new IT structure.
The four methods that need to be included are the proper communication with the employees, a motivation of the employees, providing knowledge and guiding the employees. These methods can help in proper consultation regarding the changes to be made in an organisation (Daft 2014).
The resources include proper technical expertise, sufficient skill among employees regarding the use of the new IT system and proper place for installing the system. The resources of City Council needs to be taken into account in order to plan the changes.
The potential risks that Jane may face are the resistance to change in the organisation. This can be mitigated by encouraging the employees about the benefits of the new technology. Apart from this, another potential risk is the failure of the system. In order to mitigate this Jane needs to ensure that the organisation has a strong technical support team.
Jane needs to follow democratic leadership style in order to control the situation. According to Du et al. (2013), democratic leadership styles allow employees to incorporate self-ideas into strategies of an organisation. This is important in this case it can help to bring about the necessary change regarding the introduction of new technology.
Jane needs to understand the desired outcome of the team and based on the capabilities of the employees, she needs to delegate the tasks. She needs to provide adequate support while the tasks are being completed.
Jane needs to address the skill gaps of Gill in order to increase her responsibilities. The new role undertaken by Gill needs to comply with the capabilities of the employee (Refer to appendix 1 for TNA).
Jane can ensure that the team members are motivated and encouraged to complete the tasks. Vergara (2014) stated that leading from the front can help in proper support and encouragement of the employees (Refer to appendix 1 for role play).
Professional Development Plan helps an individual to make a clear plan for the career ahead (Giltinane 2013). Jane needs to develop certain skills for further improvement in the future
The regular business network can help Jane to attain her desired goal within the next 12 months. In order to do so, she needs to maintain a PITCH strategy to understand the benefits
- Business ethics analyses the moral code of conducts that arise in a workplace. It puts forward certain values and guidelines that every business organisation need to follow in order to maintain the satisfaction of the customers as well as the employees (Boykins et al. 2013).
- Personally, it is believed that in order to maintain ethical considerations at the workplace, it is necessary to educate the employees about the policies of the organisation. City Council employs people from different cultural background. Hence, the beliefs need to focus on the common goals of organisational success. This can help in maintaining the moral codes within the organisation and ensure satisfaction of the stakeholders is maintained.
- In City Council, the need for ethical considerations is required in order to continue the public duty principles. Some of the principles include conducting the transaction on the basis of a value of money. Apart from this the organisation also needs to maintain a transparent relationship with the external parties. The purchasing process needs to be fair and conducted in a businesslike manner. Due to these reasons, City Council needs to maintain ethical codes in the organisation.
- The council staff members need to support the employees and ensure that the guidelines are maintained in the organisation. The impartial manner of trade needs to be done based in a manner that can help both the employees as well as the organisations. The principles need to be made part of the organisational process and violation of these may result in severe penalties.
- While conducting a successful business it is necessary to satisfy the expectations of the partners (Fairhurst and Connaughton 2014). These partners need to be dealt with in a manner that provides fair practices in the organisation. The contractors of City Council expect fair deals while making any contract in the case of purchasing products. They act as stakeholders and withhold the interest of the company.
- City Council develops ways to motivate employees. The policies regarding providing incentives, gifts, benefits and so on are based upon the number of purchases made by the customers. In other words, increase in sales of the products results in the increase in the incentive of the organisation. The meals, travel and accommodation along with the hospitality of the customers are not unethical. Ethical booking or ordering of food is taken into consideration by the organisation.
- According to Tourish (2014), conflict of interest means a decision that may corrupt the foundation between the employees and an organisation. The situations regarding the rise of conflict can be avoided by proper communication to understand the needs of the employees.
Reference
Australia.gov.au. (2017). Legislation | australia.gov.au. [online] Available at: https://www.australia.gov.au/information-and-services/public-safety-and-law/legislation [Accessed 20 Nov. 2017].
Boykins, C., Campbell, S., Moore, M. and Nayyar, S., 2013. An empirical study of leadership styles. Journal of Economic Development, Management, IT, Finance, and Marketing, 5(2), p.1.
Daft, R.L., 2014. The leadership experience. Cengage Learning.
Du, S., Swaen, V., Lindgreen, A. and Sen, S., 2013. The roles of leadership styles in corporate social responsibility. Journal of business ethics, 114(1), pp.155-169.
Fairhurst, G.T. and Connaughton, S.L., 2014. Leadership: A communicative perspective. Leadership, 10(1), pp.7-35.
Giltinane, C.L., 2013. Leadership styles and theories. Nursing Standard (through 2013), 27(41), p.35.
Goleman, D., Boyatzis, R.E. and McKee, A., 2013. Primal leadership: Unleashing the power of emotional intelligence. Harvard Business Press.
Hendriks, F. and Karsten, N., 2014. Theory of democratic leadership. P.’t Hart & R. Rhodes (Eds.), Oxford handbook of political leadership, pp.41-56.
Northouse, P. G. 2015. Leadership: Theory and practice. Sage publications.
Stogdill, R.M., 2014. Handbook of leadership: A survey of theory and research. Free Press.
Tourish, D., 2014. Leadership, more or less? A processual, communication perspective on the role of agency in leadership theory. Leadership, 10(1), pp.79-98.
Vergara, E.S., 2014. Characterization of leadership styles by analyzing social networks. Journal of Business, 6(1), pp.30-42.
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