Importance of Group Behavior in Organizations
Discuss about the Organizational Development for Flight Centre Travel Group.
Group behavior is an essential part of any organization. There are few factors that are important in an organization. It enables the organization to run smoothly. Those are motivation, team work, effective interaction between the employees and the individuals those who are an essential part of the organization. The business in the contemporary world is done in the global context. It is done globally. It is important to define various roles and the skills, the function and the structure of the global organizations. It is important to understand the importance of the self-awareness in an organization. The essay tries to explore the effective strategies that would be helpful for learning in a variety of work environments. The essay also discusses the strategies that are necessary in a professional context. The organization that has been taken into account in this essay is Flight Centre Travel Group (FCTG) (“About Flight Centre Travel Group”, 2018). The organization has realized the fact that their business is becoming a unified global field as trade barriers fall, the communication barrier becomes faster and cheaper than before. The taste of the consumer converge in everything. The business environment is not constant. It keeps on changing. The factors that are responsible for the development of the business like the political factors, the economic factors, the social factors, all keep changing while they try to combine with the local business. The essay includes the fact that team work is the most effective form of work in any organization. In order to achieve high performance the managers should organize the team within the organizations and they should be tackled efficiently. Apart from this motivation is the other factor that is important in an organization. It is important for the managers and the supervisors to motivate the employees and the team members. The essay discusses the different forms of rewards that serves as an important and effective tool for motivating the employees. The essay discusses the intrinsic form of reward system and the extrinsic from of reward system. The essay further discusses the different theories of motivation.
In order to carry a successful business it is important to form certain concrete strategies. The strategies include forming effective strategies of advertisement, initiating team works and managing it efficiently, it further include the marketing strategies that would help the organization to develop the business and the last strategy would include is the strategy of motivating the employees and the strategy to interact with others in a professional context.
This involves the process by which the individuals take the initiative in order to diagnose their learning needs. They sometimes take the assistance of others in order to do so and sometimes they does not take the assistance of others. They need the assistance of others to formulate their learning goals. In this the learner becomes their own teacher (Caldwell & Hayes, 2016). The self –awareness in the organization would help the organization to have more dedicated team of employees who would fulfill the aim of the company to grow higher in a global context. The employees must understand their own strengths and their own weaknesses in order to make improvements. The managers should understand their own faults in dealing their teams. There are many managers who show an autocratic behavior which is not an effective one. The managers must employ the method of transformational leadership. The leaders must realize this on their own. This would make things easier for the organization (Mackenzie, Golembiewski & Rahim, 2018).
Strategies for Learning in a Variety of Work Environments
This is the ability to perceive the emotions which is necessary to access and generate emotions (Atak, 2016). It is important so that the thoughts are assisted in order to understand the emotional knowledge which reflects emotions in order to promote the emotional as well as the intellectual growth. The organization should be self-aware of the cohesion that occurs in the team. Before reaching out to the team a person should be self-aware of his activities. The next aspect of emotional aspect is self-management (Bozionelos & Singh, 2017). The staffs of the organization must have the capacity to tackle the conflicts that might arise. It involves the activity of strengthening the employees inside the organization. The other aspect is the social awareness (Butler, Kwantes & Boglarsky, 2014). This is an important tool to develop and show empathy. The final aspect of emotional intelligence is relationship management. The organization have many departments. This enables the people of the management to work in different departments and in different regions across the globe (Stapley, 2018).
Motivation is the most important factor in any organization. The employees require motivation in order to do their work smoothly. The motivation includes the reward system like the intrinsic reward system and the extrinsic reward system. In order to achieve a high position, the organization must offer bonus to their employees, they should be offered promotion, they should be offered time-off so that they get interest in their works (Cameron & Green, 2015). Apart from this the employees should be acclaimed for his task. The feelings of competency is the best way to motivate the employees. The organization must understand the needs of the employees. For example, there are many girls who are comfortable with the night shift of service. The company must understand the problem of the employees (Hwang, Lin & Shin, 2018). The management should focus on the human behavior and should spot the behavior that influences the individuals and that motivates him to do the work (Malik et al., 2015). In order to develop the organization it should form different strategies of motivation in order to generate more revenue (Miao, Humphrey & Qian, 2016).
In order to reach to a great height of success, the company must work in groups and must define the expected behavior in groups. The company can formulate strategies like holding some amount of activities in the groups. This would include the competitions among the teams so that the staffs knows the ways of working in a group and gets accustomed to the ways of working in a team. The managers should formulate certain strategies that would make every individual of the group to perform (Becton, Walker & Jones?Farmer, 2014).
The organization is doing the business in the global context. This is the reason the employees should be aware of the different cultures. Every individual should have the ability to understand, appreciate and interact with the people belonging to different cultural background. The company should organize some training workshops so that the employees can be accustomed to work with all types of persons and under any situation (Lyons & Kuron, 2014). There will be many situations when the employees will be transferred and they will have to work in many countries. This is the reason they will have to work according to the different cultures of different regions. The generational differences are another major aspect of an organization. In any organization there are generation gaps in the thought process of the employees. There are generational stereotypes that can hinder effectiveness. The organization must prepare the employees to appreciate generational differences that might turn out as a benefit for the organization. The employers can engage the different generations to work together as a team. This would turn out to be an effective action towards the development of the organization (Folger, Poole & Stutman, 2017).
Effective Strategies for Successful Business
There are certain strategies that should be followed in order to reach to a great height till the year 2035. The company should follow the strategy of LEARN. The full form of this is listen, effectively communicate, and respect differences and no judgment. It is important to listen actively to the problems of the employees or the customers. The company must listen to the quarries of the employees as well as the customers. The company must make the effort to listen for meaning by checking back with the speaker in order to ensure that the things were listened accurately. The staffs of the company are from different backgrounds. This is the reason they convey the same thing in different language. The management should listen to the problems of the employees and the staffs. The next strategy includes the strategy of communicating in an effective manner. FCTG have huge number of employees (“An Overview Of Our Philosophies”, 2018). They have more than eighty thousand employees. They have more than 2800 business. They operate in more than 50 countries. The company should circulate online feedback forms to the customers so that they can get effective feedbacks from their customers. This might help them to develop their business. They must conduct an induction of their employees and the employees should be encouraged to give feedbacks. In case of any drawback the company should make efforts to rectify the drawbacks. The other strategy would include the strategy to avoid ambiguity (Bryson, 2018). The concept of work and the job roles should be clear. It is the responsibility of the management to make the ambiguous matters clear. It is related to the job roles and the offers that the company releases. The matters that are not clear and that leaves a confusion should be made clear to the customers as well as to the staffs of the company. The other strategy include the strategy of respecting the differences (Bryson, 2017). The company should listen to the differences that sometimes occur in the organization and they must find ways to resolve the differences. This would keep the internal environment of the organization healthy. It is important for any organization to have a good internal environment. The final strategy would include the strategy of not being judgmental. The management should not pass any judgment towards any situation. They should understand all the conflicting situations and should deal it in a rational way (Rahim, 2017).
Apart from this the company should improve their advertisement strategy. They should adopt innovative advertising strategies like giving advertisements in newspapers, hoardings and other mediums of social media. The other strategy that the company can adopt is analyzing the marketing strategy of the competitors.
Conclusion
From the above study this can be concluded that the organization must be developed in order to make remarkable achievements. The Flight Centre Travel Group intends to achieve earn huge turn over, and name and fame in the world market. This is the reason they operate in the global environment by using the global workforce. The essay suggests that the company should use certain cross-cultural framework. It is important for the organization to use the cultural competency to understand the different cultural backgrounds. The essay suggests few strategies that the company should follow in order to achieve the top position by the year 2035. The organization should align the different communication styles and behaviors in different generation groups. The organization must from strategies to develop the teams and their behaviors and for the effectiveness of the team the cultural as well as the generational barriers needs to be overcome. By following these strategies the company can head towards a smooth development of the organization.
References
“About Flight Centre Travel Group”. 2018. Youtube. https://www.youtube.com/watch?v=-2lmp3jFBmE.
“An Overview Of Our Philosophies”. 2018. Youtube. https://www.youtube.com/watch?v=TWz8BJdMZ70.
Atak, M. (2016). A Research on the Effect of Emotional Intelligence Level on Conflict Management Skill. The International Journal of Research in Teacher Education, 7(3), 28-43.
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Bozionelos, N., & Singh, S. K. (2017). The relationship of emotional intelligence with task and contextual performance: More than it meets the linear eye. Personality and Individual Differences, 116, 206-211.
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Cameron, E., & Green, M. (2015). Making sense of change management: A complete guide to the models, tools and techniques of organizational change. Kogan Page Publishers.
Folger, J., Poole, M. S., & Stutman, R. K. (2017). Working through conflict: Strategies for relationships, groups, and organizations. Routledge.
Hwang, Y., Lin, H., & Shin, D. (2018). Knowledge system commitment and knowledge sharing intention: The role of personal information management motivation. International Journal of Information Management, 39, 220-227.
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Mackenzie, K. D., Golembiewski, R. T., & Rahim, M. A. (2018). Introduction. In Current Topics in Management (pp. 9-24). Routledge.
Malik, M. A. R., Butt, A. N., & Choi, J. N. (2015). Rewards and employee creative performance: Moderating effects of creative self?efficacy, reward importance, and locus of control. Journal of Organizational Behavior, 36(1), 59-74.
Miao, C., Humphrey, R. H., & Qian, S. (2016). Leader emotional intelligence and subordinate job satisfaction: A meta-analysis of main, mediator, and moderator effects. Personality and Individual Differences, 102, 13-24.
Rahim, M. A. (2017). Managing conflict in organizations. Routledge.
Stapley, L. F. (2018). Individuals, groups and organizations beneath the surface: An introduction. Routledge.
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