List of Stakeholders and Ethical Decision-making Approaches
This report analyses the stakeholders’ conduct as pointed out in the investigations, which arose from an accident occasioned by the selling of a bugged operating system to XYZ Ltd by NewAge Pty Ltd. It lists the stakeholders and discusses how each of the stakeholders applied or failed to apply ethical decision-making approaches. It confronts the ethical dilemma arising and applies the six ethical values with requirements that contribute to observing these values as per the Code [2014]. It further applies appropriate theories of ethical philosophy and provides a response to the ethical dilemma with limitation to the consequences.
Information was extracted from the investigations carried out and other identified secondary sources.
Mr. McBright’s ethical liabilities.
By colluding with Mrs. McDonald in order to keep the information of the bugged operating system which consequentially caused a disaster at XYZ Pty Ltd, McBright is ethically liable for various reasons. His act contravenes sections 1.2.1(a) (b) and (c) of the ACS Code [2014] which require its members to identify those potentially impacted by their work thus considering their interests, to raise with stakeholders any potential conflicts the professional activity in relation to meeting other requirements and advising the stakeholders as soon as possible, of any conflicts of interest or conscientious objections. Section 1.2.3 requires honesty and prohibits its members from misleading their clients as to products’ suitability. He also omitted to confront attempts to limit diversity in the workplace to boost performance, as stipulated in section 1.2.6 (c) of ACS Code [2014]. Such actions as noted by Chonko [2012], show a failure on McBright’s part, to apply the Deontology Theory and Rights Theory which require one to perform their duties where ethics is in play and where other party’s rights are involved respectively.
Mrs. McDonald’s ethical liabilities.
By colluding with Mr. McBright, Mrs. McDonald shoulders all the liabilities that apply to Mr. McBright. In addition, she breached section 1.2.2 of the ACS Code which, in enhancing the quality of life, provides for promotion of health and safety of all those affected by its members’ work, as well as attempting to give full personal satisfaction through competence for work done to those affected by the work, under (b) and (d) respectively. Section 1.2.3 of the Code on honesty requires a member to distinguish between a personal and professional opinion, not to mislead a client on the sustainability of the product and not to enhance one’s own reputation at the expense of others. Under section 1.2.4 on competence, the Code requires one to accept only work they believe they’re competent to perform and not to misrepresent their services or skills. It also requires protection of stakeholders’ interests. The Code further gives room for professional development under section 1.2.5 by keeping oneself updated practices and standards. This value needs continuance upgrade of values and skills, encouraging colleagues to continue with their own developments and to support general professional development. Mrs. McDonald also not only failed to apply Deontology and Rights Theories as per Mr. McBright, but also misapplied the Utilitarian Theory of ethics which connotes the choice giving rise to greatest benefit to all as ethically correct, as noted by Chonko [2012]. Freeman and Reed [1983] once noted that firms need to be managed in the interests of both stockholders and stakeholders, thereby making XYZ Pty Ltd’s interests paramount too. Velasquez [2012] further points out that it’s both contractual and ethical to point out defects in products.
Ethical Dilemma Confronting Stakeholders
Authorities of the Council of LivingCity.
They also misapplied the Utilitarian Theory of ethics by omitting to take action against NewAge Pty Ltd.
Conclusion
Mr. McBright, Mrs. McDonald and the authorities of the council of LivingCity are both legally and ethically liable, the former two being for the breach of the ACS Code [2014] and all for misapplication and non-application of the ethical theories.
As a result of the conclusion reached, it is recommended that disciplinary action is taken against ACS members for violating the ACS Code [2014] and further action against the city’s authorities to compel them to perform their public duties.
Business Objectives
The business’ objectives will be informed by the skills under Ensure and Advice responsibility of SFIA 6 including;
- Changing and transforming the existing IT infrastructure through the improvement of the quality of products and services offered.
- Developing and implementing new ideas in the market to ensure quality.
- To deliver quality services and operate professionally in line with ACS Code of Ethics 2014.
- To improve inter-business relationships by encouraging ethical and fair competition.
- To offer quality services that satisfy client needs.
Mission Statement
The business’ mission will be to provide advice to clients, on available standards, methods, and tools as applicable to their own specialty (SFIA 6). It is also to assess and evaluate clients’ risks and take all initiatives to ensure meeting of clients’ needs.
Guiding Principle
The guiding principle in the business, as per Thompson, would be the focusing on the delivery of quality products and services and to constantly and positively build the business. (Thompson 2012].
DigiComms Ltd will be incorporated and I will be the majority shareholder at the beginning. The company will have an online website where clients can access additional information and ensure that they’re attended to at all times. The Main office will, however, be operational six days a week and eight hours a day.
Startup summary
The starting capital of the business will be $50,000 which will be used to buy additional facilities like computers and furniture. In the event that additional capital will be needed, the company will secure a $10,000 business loan.
Location
The business will be located in Sydney Australia, which has a population whose needs will largely be met by this business.
Services
The business intends to take advantage of the platform offered by SFIA [Wikipedia] In order to transform the IT sector so as to enable it to meet the needs of the 21st Century market. It will strive to offer solution architecture, portfolio management, organization designs and implementations in line with the fifth level of responsibility [Infrassistance; 1999]. It will further advice on system development management and network designs in accordance with SFIA 6.
Information and Technology industry is large and dynamic. As such, demographic patterns show that there is a need to advise and ensure professionalism not only to firms and organizations but also to individuals. This forms a wider client base that has been projected to be served by the company’s services and products.
Marketing strategy
DigiComms Ltd intends to be the pioneer in the implementation of SFIA’s 5th responsibility. Due to this, it will utilize SFIA’s platform to grow and develop as well as provide quality services to all clients at very reasonable and affordable prices. The company will also give attention to specific client needs in order to ensure professionalism and total satisfaction as required by ACS Code [2014].
Under the Ensure and Advice on SFIA’s 5th responsibility, in terms of Strategy and Architecture, the company will advise clients and ensure good IT governance, strategic planning, information assurance, and innovations. It will change and transform portfolio management, organizational design and advice on what will benefit management. On development and implementation, it will ensure the development of systems and network designs. For delivery and operations, it will advise on service acceptance and penetration testing in management. Furthermore, the skills and quality will ensure performance management and professional development. All the aforementioned done to implement the SFIA’s objectives [SFIA 6], [Information Technology Strategy; 2015-2020].
Conclusion
The plan will not only transition the shareholder into an IT professional but will also implement SFIA’s objectives in line with the 21st century needs.
ACS Code of Professional Conduct 2014.
https://www.sfia-online.org/en/sfia-6/framework-summary/view
Birmingham City University, ‘Information Technology (IT) Strategy’ 2015-2020.
Infrassistance,’Organizational Planning, and Development with SFIA’ 1999.
Thompson A, ‘Managing Skills through Complexity and Change’ Workplace Learning Conference 2012
ACS Code of Professional Conduct [2014].
Chonko L [2012] Ethical Principles, University of Texas.
Freeman RE [2014] Strategic Management: A Stakeholder’s Approach, Boston Massachusetts.
Velasquez M [2013] ‘Why Companies are not morally Responsible for Anything They Do’ Business and Professional Ethics Journal 1-18.
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