Ethical Dilemmas Of Intervention Strategies And Cases

The Management Involvement in Ethical Dilemma

Jim felt very lucky. His job as a Bank teller for three years in Westpac bank was so fulfilling in that he could meet his daily needs. Regardless of the many hours, he spent at the bank; he still had allocated himself some time at the end of the day to cater for the family shopping. Moreover, the source of infiltration of the sense of being lucky by Jim was from the promotion he had gotten from the bank from a mere teller to the head of teller operations in the sales option. Jim always maintained the code of conduct in the bank. The Westpac bank was very strict with gambling and no staff was allowed to indulge into gambling. This is because gambling would lead to loss of confidentiality among the staff thus losing of money and frustrations.

Over the recent times, Westpac ban limited has been a stable financial institution in the economy of Australia. Man personnel has landed jobs in the bank due to its endless expansion not only in size but also the operations carried out in the bank. The Westpac bank had just been awarded a top contract in one of the leading multinational financial organizations in smart contracts. This involved the Westpac bank to deal with the process of transferring assets and digital currencies in specific conditions between parties. This is due to the entire computer program to deal with the crypto contracts.

Westpac is a medium class bank that has rose over the ranks to become one of the most sustainable banks in the nation. From a small micro financing firm, Westpac has gained momentum into being of the most established banks offering a variety of bank services to its clients. The main essence for the formation of Westpac bank was to lend farmers with some capital for their business activities. However, this has propelled into establishing roots all over the region.

The first three weeks of Jimmy in his new role was fantastic. He met several meetings with the stakeholders in the bank dealing with all sects of services by the bank. Jim was a lone ranger banker full of experience in the bank. Mike has been in the bank for more than fifteen years. Mike enrolled into the bank through an attachment while in the accounting college. The bank manager Suzie is a no-nonsense manager who is always curious with what is going on in the institution. Suzie is a former accounts clerk in the nearby university along The Maschewz way.

The Response of the Top Management towards Ethical Dilemma

About six months after the World Bank, the ethereal business was on its knees; however, due to the services by Westpac bank, things became better. Jim had always worked and completed his works on time. One day when going home from the workplace, Jim met Mike, a longtime colleague at the bank. Mike was a k own gambler at roulette. He spent most of his time gambling after office hours rather than spending time with his family Jim saw him openly while losing in the gambling games.

This trait brought Jim to confused stands as gambling is against the bank ethics and the code of conduct. Jim knew very well that Mike gambling would lower his production in the workplace. Losing money through gambling will make Mike lose confidence in his work. This will deter him from efficient productivity in the bank. With the trend of losing money, Mike might be frustrated over the loss thus lack the psyche to work in a sober mind.

Jim had the sole responsibility of helping both the bank and the status of Mike. Since asking Mike to stop gambling on face to face might be a tricky thing, Jim also can use the branch manager Suzie to solve that. This is achievable due to the interests of the ban and that of his colleagues at heart.

One usual evening, Jim sat at his office desk while updating records belonging to the clients, he then thought of Mike. He just had to help him despite all the workload during the day which had made him more tired. Jim then believed of Suzie, the branch manager. Suzie was in the best position to address the problem faced by Mike. If prolonged, this would affect the bank negatively especially the customer care desk where mike was in charge of all the operations. The levels of gambling at roulette would make it difficult for Mike to concentrate on efficient production in the bank.

Jim turned his chair in the office and began chatting with Juma on what he felt and why it kept perturbing his nerves. Neither did they know that Suzie was just around and overheard them. She heard all the discussions before interjecting the conversations.

Suzie chipped into the conversation while really amazed ‘Seriously? Haven’t your colleagues shown you how to fix that? Follow me!’

Jimmy followed the manager Suzie while being worried. Might he be reprimanded at the office of Suzie for not knowing such a thing? This was dilapidated by the fact that he felt somehow different for her colleagues knew how to fix that while she did not. Colleagues like Juma who were teller’s heads laughed at this matter. Jim became very nervous.

The Shift in World View

Jimmy kept on with the strides following Suzie to her office. Suzie offered him a seat, and she sat while Suzie brushed off the dust on her work computer. However, things rolled out different. Suzie logged in into the computer and produced a letter of suspension and showed it to Jim. It was shocking. Just like that, Mike being produced a letter of suspension by Suzie. She then stated that at least this will teach Mike to be dangerous in his duties at the job and go by the bank rules and ethics which deters the staff from any forms of gambling.

As Jim went back to her office desk, she felt inferior for not being enlightened on the issue earlier. The following day, she set out a target to ensure that the letter is not yet handed to Mike all because of her actions. He could not accept to carry the burden of making a colleague be suspended from the workplace. However, self-guilt drove her in the wrong directions. The afternoon came, and she questions crisscrossed her?

 In her instincts, Jim knew that whatever he was doing is not right at all, but the motive behind the bank doing so is relevant.

She understands her work ethics and ethos and wants to give voice to her values. To whom should she talk to and what should be the message?

Jim was interlocked in his instincts on values whether the idea of suspending Mike and retracting her statements to Suzie to save the reputation of Mike was a right decision. There was the need for her to discuss the issue with a teammate at the bank. So she approached Juma

Jim did not question Mike any further. They ended the discussion regarding what Jimmy was told at Suzie’s office. Jim parted ways with Juma feeling more confused than before. Her mentality deceived her that he was the only teller leader who logged in to the customer details and acquired details belonging to the customers without the consent of the customers. This made Jim very uncomfortable thus he approached Suzie while at her office

Jim late come out of Suzie’s office feeling more relieved for discussing with Suzie on the issue which he viewed as unethical and illegal in the workplace. He felt like a lot of loads was just freed from him and is now an easy and free man.

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