Goldacre Housing Association: Providing Accessible Neighborhood And Homes

Mission and Vision of Goldacre Housing Association

Goldacre Housing Association is a housing provider with highly ambitious aims and a strong vision. The mission of this association remains promotion and provision of accessible neighborhood and homes that happily includes and embraces everyone. The major objective of the housing association however remains ensuring that the tenants and the residents enjoy the services upon purchasing or leasing the property from Goldacre Housing Association. There is a huge assortment of mansions and apartments from where the clients can make their choices. We have our own 24*7 customer support contact lines to interact with our existing and new clients on all the issues related to the purchase and repair of the property at our housing association. Apart from that we have our own website and are also active over the social media platform so as to provide our clients a level platform for sharing their queries and interact regarding the various concerned issues. This is also the platform via which the tenants and the property owners may raise their requests for availing the requisite services. We provide for a forum for our clients and every other participants within the housing association to engage and provide their valuable opinion regarding each and every specific issues that are related to the crisis that emerges within the housing. Apart from that for all those issues that concerns the residents of the housing association, the committee arranges for a public meeting where the problems experienced by the members are discussed and some working solutions are suggested to overcome the issues (Mera and Renaud, 2016).

We also arrange for the co-curricular activities on a regular interval and mainly during holidays for the children residing within the association so as to enhance their overall growth and development. We also have a well checked security system for the safety and security of the members residing in the association and apart from that there are two security officers at the very entrance of the housing to ensure that there are no illegal entry within the housing. Along with that the maintenance and other repair works are also given utmost importance and done on a regular basis for the maintenance of cleanliness and hygiene (McKee, 2015). For that matter, among all the other activities, repairing cracks on walls and floors, cleaning the garden, repairing security lights and electrical connections, lubricating movable parts such as locks and hinges, maintenance of the staircase and elevator, servicing of the pipelines, cleaning the drainage system on regular intervals are maintained with records. Will all these acts and actions, Goldacre Housing Association is not just merely a housing agent but also an association that strives to provide for the better living conditions within the society (Thibaut, 2017).

Present Issues Of The Inhabitants

• Residents Are Dissatisfied With the Way That Anti-Social Behavior Is Addressed

It was very much evident from the last general body meeting that the antisocial behaviour in the neighbourhood had significant and substantial impact on the residents of the Goldacre Housing Association. After receiving numerous complaints from the inhabitants the general body meeting was scheduled and it was found that some anti-social behaviour within the housing estate had a frightful effect on some of the members of the association (Turner, et al. 2017). Along with that there were also some residents who have straightforward became the victims and witness of these anti-social behaviour. The lack of proper and supportive management structure within the housing association is the primary reason behind these kind of glitches of the residents(Odgers, et al. 2015).

Housing and Customer Support Services

The Goldacre Housing Association targets to provide the level best services to the inhabitants and for that matter, the repair and maintenance committee, and the other appointed officers of the association are highly responsible for ensuring that the standards described within the contract are maintained. It is the association who has the entire responsibility to check for the ongoing anti-social behaviour within the estate for the safety and ease of the inhabitants (Aznoli and Navimipour, 2017).

In this context, proper communication and co-operation within the association is the best key for this issue. Practices of proper communication and cooperation of the authorized bodies of the association will enable the committee to take the relevant actions against the anti-social behaviour. Working together in the sector and involving the police and the council on requirement can be the most effective means to recognize and deal with the anti-social behaviour prevailing within the community.

Timely and appropriate actions for addressing and preventing these anti-social behaviour within the community by training the management staffs to confidently deal with these issues can be very much effective for the prevention from such kind of behaviour. Also it must be clearly stated to all the authorized members to prioritize any such complaints that are based on the harming the individuals and along with that ensure that the facts of complaints are true and relevant (Ling and Archer, 2017). Immediate and quick response in this contexts must be taken upon investigation and a written and signed copy of the complaint must be kept from the complainant with the name and the signature of the officer dealing with issue so as to ensure that the terms in the contract are maintained.

• Empty And Boarded Flats Are Making The Estate Unattractive And Attracting Vandals

Over the past few months, it has been keenly observed that the empty and the boarded flats within the estate are increasingly attracting individuals who destroys the existing property of the housing. Although it is certainly not possible neither the responsibility of the housing to bring the residents for occupying the apartments and the mansion yet the responsibility of the committee remains to check that the estate does not attracts the vandals (Algan, et al. 2016). The fact remains that the entertainment of the vandals in the estate will not only hamper the property of the inhabitants of the estate but will at a similar pace also destroy the existing property of the Goldacre Housing Association for renting or selling the empty flats.

In that case the security system of the association must be properly employed and trained so that they can check for such destructive activities in the vacant positions regularly. In order to maintain the quality of the houses, the empowered the housing association and the tenants in conducting repairs and maintenance (Jocson and McLoyd, 2015). Along with that the tenants and the occupants must also be encouraged to check and complain the authorized committee once they find such activities within the estate. To a huge extents the inhabitants of the society must also take care of their practices, they must not irresponsibly dump their wastes in the vacant places and keep the environment clean for them and the other residents. Also they must take the initiative of reporting any specific cases of vandalism so that the requisite actions may be taken.

Community Engagement and Participation

Considering the fact that vandalism costs losses to the businesses, the housing association officers, the repair and maintenance committee must take care to prevent vandalism. A major practice to control these activities are locking the security gates and every other entrance and exits and enhance video surveillance so that there can be the visual proof against the one who practices such activities. In cases the video surveillance do not prevent the crime they can at least provide for the pieces of information that can assist for the further investigation of such issues (Njuangang, et al. 2016).

The Goldacre Housing Estate is has been working hard to look for the better provision of the services to the tenants and the occupants. Upon receiving a number of complaints both verbally and written and the further investigation, it has been agreed that there were cases of vandalism and anti-social behaviour within the estate that have hugely affected the life of the inhabitants.

Mentioned below are some specific, measurable, achievable, resourced and timed action plans that can be taken, adopted and implemented by the Goldacre Housing Association committee so as to control and manage the issues of this kind. The Goldacre housing can make the way to move forward following the below mentioned SMART plans.

• Provide For Written Complaints To the Maintenance Committee

As soon as any inhabitant finds any anti-social behaviour or an act of vandalism within the estate they must report the same in a signed application format to the Maintenance Committee practically as soon as possible so that they can take the actions of further investigations at the earliest possible (Venetianer, et al. 2018). Although the tenants or the occupants are legally not responsible for improvements of the housing, yet as they are also a part of the association upon investing in the association so they must take minor responsibilities for their betterment and the well-being of the surrounding. In such severe situations any kind of delay either from the end of the inhabitants or from the end of the maintenance committee may end up with massive cost to the profit for the association.

Along with that the maintenance and repairing tasks performed under the supervision of the  repair and maintenance committee must be ensured that the properly trained and qualified professionals are employed and allowed for the work. Also the requisite supervision and approval must be given by the authorized members of the committee so that there is no fault from that end (Rajpoot and Jensen, 2015).

• Arrangement And Installation Of Video Surveillance And Monitor It

This can be a very effective check against both the anti-social behaviour in the estate and the acts of vandalism. With the proper installation of video surveillance and  employment of the personnel to keep a check on the video captures it will be much easier for the committee to keep a check against the happenings within the association. With the effective application of this procedure within the society, both the acts of antisocial behaviour and that of vandalism could be checked to a huge extent and will also be a preventive solution (McKee, 2015). Proper investment on security guards and video surveillance system can provide for the satisfactory results within the Goldacre Housing Association for the issues that are being currently faced by the residents. 

Conclusion

The issues that are presently being faced by the residents of the Goldacre Housing Association may be considered as the general issue for the entire estate. The manner in which the antisocial behaviours are being addressed within the estate must be looked into with proper investigation of the deeds so that it in the near future does not affect the life of any of the residents of the estate. Along with that the issue of vandalism within the Goldacre Housing Association must be checked in a manner that this kind of unprofessional behaviour does not persist within the complex with an immediate effect. As a reputed and renowned housing estate, the Goldacre Housing Association must maintain and manage the assets in an efficient manner so that they can not only enhance their overall productivity but also enrich the lives of the residents of the association. It is always expected that the temporary challenges and crisis that are emerging within the Goldacre Housing Association will be resolved shortly with the joint effort of the present committee and every other participants of the estate.

Reference List

Mera, K. and Renaud, B., 2016. Asia’s financial crisis and the role of real estate. Routledge.

Odgers, C.L., Donley, S., Caspi, A., Bates, C.J. and Moffitt, T.E., 2015. Living alongside more affluent neighbors predicts greater involvement in antisocial behavior among low?income boys. Journal of child psychology and psychiatry, 56(10), pp.1055-1064.

McKee, K., 2015. An introduction to the special issue–The big society, localism and housing policy: Recasting state–citizen relations in an age of austerity. Housing, Theory and Society, 32(1), pp.1-8.

Thibaut, J.W., 2017. The social psychology of groups. Routledge.

Turner, V., Abrahams, R.D. and Harris, A., 2017. The ritual process: Structure and anti-structure. Routledge.

Aznoli, F. and Navimipour, N.J., 2017. Cloud services recommendation: Reviewing the recent advances and suggesting the future research directions. Journal of Network and Computer Applications, 77, pp.73-86.

Ling, D.C. and Archer, W.R., 2017. Real estate principles: A value approach. McGraw-Hill Education.

Mushtaha, E. and Hamid, F., 2016. The Effect on Vandalism of Perception Factors Related to Housing Design, Case of UAE Cities. Journal of Asian Architecture and Building Engineering, 15(2), pp.247-254.

Algan, Y., Hémet, C. and Laitin, D.D., 2016. The social effects of ethnic diversity at the local level: A natural experiment with exogenous residential allocation. Journal of Political Economy, 124(3), pp.696-733.

Jocson, R.M. and McLoyd, V.C., 2015. Neighborhood and Housing Disorder, Parenting, and Youth Adjustment in Low?Income Urban Families. American Journal of Community Psychology, 55(3-4), pp.304-313.

Njuangang, S., Lasanthi Liyanage, C. and Akintoye, A., 2016. Performance measurement tool (PMT) to control maintenance-associated infections. Facilities, 34(13/14), pp.766-787.

Venetianer, P.L., Lipton, A.J., Chosak, A.J., Frazier, M.F., Haering, N., Myers, G.W., Yin, W., Zhang, Z. and Cutting, R., Avigilon Fortress Corp, 2018. Video surveillance system employing video primitives. U.S. Patent 9,892,606.

Rajpoot, Q.M. and Jensen, C.D., 2015. Video surveillance: Privacy issues and legal compliance. Promoting Social Change and Democracy Through Information Technology, p.69.

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