Monte Mulini Hotel in Croatia
The purpose of this study is to learn and understand about the hospitality industry by using various examples of various types of hotels. In this report, we will understand that the hospitality industry is one of the growing industry that has been changed from the past years form the traditional way to the modern ways. The hospitality industry is mainly focus on the leisure, pleasure and luxury of the customers and visitors, in this report, the hotel ion which we will be discussing is Monte Mulini which is one of the leading hotel chain of Croatia. The hotel is well equipped and designed in way that it attracts the eyes of the visitors. The discussion will be on the hotel Monte Mulini and other hotels, their CSR activities, advantages and disadvantages, strengths and weakness, etc.
The hotel Monte Mulini is situated in the Croatia. The history of this hotel is an untold story with very lavish and old history as they are architectural, warm and related to the nature. Ever thing is very carefully selected and placed in the hotel like the designs, synergy, elegance, functionality, etc. The hotel is situated in a lush of Mediterranean and landscape on a hillside. The hotel has established and overlooks very attractive bay and also offers sea views to the guest. One of the best thing provided by Monte Mulini is the view from the hotel to the marina from Rovinj which is one of the most picturesque and romantic city of Mediterranean (Latham, 2007). The hotel is characterized by the exclusive facilities like the restaurants, wine cellars, and many types of personalised services.
Monte Mulini is not like a regular hotel as its services are beyond and give different experience. They provide various facilities to the gests like recreation that incused pools sun bungers, bar seating, overlooking the lone bay and sea. Spa is also inspired by the Mediterranean provides pools, saunas relaxation zones, treatment rooms, etc. The team of tis hotel focus on the services and then they upgrade various types of offers to the clients on a daily basis. The pricing of the hotels and rooms is according t the seasons as they can be low or high. They provide various types of other facilities like dine at the chef’s table where the chef will assist related to the choice of the guests.
There are various reasons due to which the company has various types of unique selling price. This hotel industry Monte Mulini’ USP that is unique selling price is its designs that gives boutique feel as the decoration and interior is decorated with bright colours, warm colours and natural material (Olivas, Ramirez, & Zapata, 2007). The facility and services provided by the company attract the customers to stay and live on the hotel. It includes swimming pools, delicious cuisine, indoors and out door games, stunning views of sea, etc. In addition to it, there are beaches that are newly opened in front of dine and restaurant area that provides sun beds and umbrellas to the guests and an experience which is very beautiful. The wine vault restaurant that is designed in a very luxurious way that offers a multi cuisine (Greenwood, 2013).
Advantages and Disadvantages, Strengths and Weaknesses
The chosen restaurant for this particular assignment is wine vault restaurant, hotel Monte Mulini. The name itself explaining the meaning and experience as they use a blend with the traditional touch and French cooking cuisines at wine vault. There are more than 550 labels from all over Croatia and other parts of the world (Pio, 2007). They have a very good collection of wine. The restaurant has designed in a particular thee that are an old wine cellar with traditional and modern art details. The wine vault restaurant represents dine and place to the where they try to turn the food and wine into a moment and art. This could become possible because of their inspiration from the French modern cuisine and the lots of wine, the people who come to this restaurant wants to know about each detail of the same. They try to make a perfect mix and unique taste of wines for their guests to make their moment unforgettable and prepared exclusively for them (Aguinis, & Pierce, 2008).
The specialty of this restaurant is wine vault’s contemporary blend of the conation of French and mediterranean cuisine. The food is served with the selection of the dishes that are sophisticatedly plated with the dishes. The restaurant is offers very unique redefine fine dining food in Rovinj and Istria (DeNisi, Wilson, & Biteman, 2014).
They should update the menu card with some new dishes, desserts and drinks as the old en sho very few variety. It is very relevant for the food and beverage industry to timely update a new launch new items to the menu card. It help the customers and guest to have something new every time they visit the restaurant. They can also swap some irrelevant items to the relevant ones. There must be periodic refreshing of the items take place in the menu cards (Strohmeier, 2007).
The services provided by the restaurant can be improved by making the employees trained and to provide. The manger should train the employees a daily basis. They should maintain a coordination with all the employees of food and beverage and give them guidelines related to the operations and standards of the company (Li, 2008).
There should be smooth working and functioning of all the work. It is related to the delivery of the excellent experience to the guests. The restaurant and its managers should also keep an eye of the workers as they are not working n an effective way. The managers must combine the team management skills with the attitude of the customer’s services provided by the wine vault.
Unique Selling Points, Rooms, and Facilities
In this way, the food and managers of wine vault can improve their estate and its service for the customers (Kusluvan, Kusluvan, Ilhan, & Buyruk, 2010). This role of food and beverage manger plays a vital role in making and exploiting the name and fame of the restaurant. He is the one who know that what kind of employees and workforce is required according to which they recruit and train the group and team members.
There are various types of room like Standard rooms, deluxe standard guests’ rooms, deluxe standard guest rooms, etc. The standard rooms having single and one size bed, may be able or with two queens bed. There standard rooms have all sort of basic amenities like television, Jacuzzi tub, coffee/tea, telephone, working table, closet, and a private bathroom. The deluxe rooms are for the extra comfortable and pleasure as they upgraded their deluxe rooms for the comfort and pleasure (Kayaman, & Arasli, 2007). They
- Very high speed Wi-Fi internet access
- Tea & coffee making facilities
- International direct dial phone
- Fax link
- PC
- Bathrobe and slippers
- Hairdryer
- Telephone in bathroom
- En-suite bath room
- 42 inch LED television with satellite
- Electronic door locking system for maximum security
- They should welcome the guest with some welcome drinks
There was no response related to this comment. It is not a good thing that the hotel staff or the entire hotel do not reply for the comments and reviews. They have to consider the reviews provided by the guests as they matter a lot in making and destroying the reputation of the hotel. In this way, the customers and guest will perceive this behaviour as a negligence and may not visit the hotel again (Svensson, Svaeri, & Einarsen, 2009). The company should improve and manage the staff for this particular activity in the hotels.
If I am the Manager, and the guest is actually waiting to speak in the hotel lobby. I will do conversations related to the hotel and their trip. I will maintain a good relation with the guests as they are waiting and tell them to visit the hotel areas. I will ask them whether they want anything or not.
- Natural- in monte mulini the attraction is the lush of Mediterranean and landscape on a hillside, lone bay and sea
- Man-made- the man made attraction is the designs on the room and entire hotel
- One man made- one man-made are the paintings that are hanging on the walls of monte muklini
- Event attraction- three are lots of events happening the lush of Mediterranean and landscape on a hillside, lone bay and sea. In this way, it is one of the best part in staying the hotel monte mulini (Brent, Wing, & Ritchie, 2011).
It can be lush of Mediterranean and landscape on a hillside, lone bay and sea
As I is one of the natural beauty that the hotel Monte Mulini have as the other hotels do not have such beauty near their hotels (Yoo, Lee, & Bai, 2011).
The major and famous transport of Croatia is motor ways. They are applied through carriage ways rides. They have at least two types of traffic lanes in each of the direction followed by the other side. The background of these motors are green. They have white written and lettering that is similar to the Swiss autobahn (Tsang, & Hsu, 2011). There are various types of destinations that are “a”. They are tolls that are charged for these motors ways. The payment is made in kunna, euros, credit cards, etc. all the heavy traffic areas are connected with the motor ways transport like Slovenia, Hungary, Serbia, etc. It help the city to manage the traffic. There are various ways to collect the toll collection of the motor ways that is electronic and manual. The motor ways has also extended from Slovenia to Serbian border. The moto way connection plays a significant role in the development of the city as it is one of the major attraction to the tourist who visits Croatia (Short, Moss, & Lumpkin, G. T. 2009). There are development in the motor ways also like separate petrol pumps, service areas, and toll collection. The motor ways are well equipped and well managed in a way that the tourist w and other locality feel good and comfortable. They have separate parking, with gas stations, etc. (Myung, McClaren, & 2012)
The Wine Vault Restaurant
Dear sir or madam,
This is to inform you that corporate social responsibility is very relevant for the hotel industry as it let you know about the power conservation, recycling, and water conservation. The trend has been change and now there is an introduction of green hotelier has come. Under this, the hotel industries are required to work under the corporate social responsibility. The carbon trust estimates that you could cut down at your hotel ‘s energy bills as much as by 20 % just by implementing measures related to eco systems , eco measures, etc. they are very much important to safe energy efficiently. It can be done by avoiding extra heat in bedrooms and corridors and by avoiding over heating of water, air conditioning, lighting, refrigeration, etc. (Law, & van Veen, 2008)
In hotel industry the recycling can be done through staff and their proper management. You can create awareness by creating competitions or by nominating a champion of the recycling and also by providing training to the staff members. You can also give extra benefits to the members who give good results on the process of recycling.
Water conservation is very relevant as there was celebration of world water day has declared that the hotel industry must concentrate on the conservation of water and water issues. As it is a global issue, you must focus on the conservation of water as it is a cost saving criteria for hotel industries also. The accounts for water can be declined by 10 % in the utility bills. You purchase water and use it for twice. You can save half of your money that spends in water arrangements. You have to manage the use of water at your hotel and cut down the wastage of water take place anywhere in the hotels and resorts.
A successful hotel requires to have a well-managed, customer focused, efficient, good quality products and services, etc. They also have to manage to fulfil the expectations of the customers by applying all the above CSR practices (Janssens, & Steyaert, 2009).
Regards
XYZ
The American hotel involved in the hotel general manager training and management programs where students are taught and trained about the hotel industry. They provide training related to the hotel, resort, casino, and other hospitality aspects (Kwak, & Anbari, 2009). They provide certification program, professional certification, online learning, professional degree, etc.
Conclusion
At last we can conclude that the hotel industry is one of the most growing and developing industry. It is not just a hotel industry as it is beyond what we people know. The hospitality industry play a vital role as it has various aspect that are required to be learnt by all the hotels like monte mulini. It is one of the leading hotel chain in Croatia. As studied above, the hotel like Monte Mulini is characterized by the exclusive facilities like the restaurants, wine cellars, and many types of personalised services. Monte Mulini is not like a regular hotel as its services are beyond and give different experience. They provide various facilities to the gests like recreation that incused pools sun bungers, bar seating, overlooking the lone bay and sea. Spa is also inspired by the Mediterranean provides pools, saunas relaxation zones, treatment rooms, etc. The team of tis hotel focus on the services and then they upgrade various types of offers to the clients on a daily basis. The pricing of the hotels and rooms is according to the seasons as they can be low or high.
Relevance of Corporate Social Responsibility
References
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