Purpose of the Study
Purpose of the Study
Assessing an e-commerce company (Bestbuy.com) in the following areas:
?Strategic human resource management ?Organizational Design ?Culture and Ethics ?Organizational Behaviour?Motivation ?Performance Management ?Retention and Succession Planning
Strategic Human Resource Management
It is the practice of attracting, developing, rewarding and retaining employees for the combined benefit of the employee and the organization.
Goals and objectives of the SHRM reflect and support the goals of rest of the organization.
Major Functions of SHRM
?Recruitment & Selection ?Employee orientation and Induction ?Maintaining good working conditions ?Managing employee relations ?Training and Development
Problem and Solution
Problem
?Widespread absenteeism ?Low Productivity ?Insubordination ?Negative media attention ?High turnover
Lousy Safety record
Possible Solution
Tackling absenteeism
?Creation and adherence to the attendance policies. ?Setting clear guidelines for Attendance. ?Rewarding employees with good attendance. ?Providing employee support.
Solutions for Problems
Low Productivity
?Create a positive working environment. ?Reward and recognition ?Understanding the cause behind the problem
Insubordination
?Team Building exercises ?Employee empowerment
Negative media attention
?Strong PR team
Positive advocacy
High Turnover
?Identifying the cause of Problem. ?Create an environment of learning and growth. ?Provide job satisfaction Lousy safety record
?Compliance with the safety precautions ?Risk assessment, evaluation and risk treatment plan
Organizational Design
It is a step by step method which identifies the dysfunctional aspects of work flow procedures, systems and structures, aligns them to fit the goals and objectives of the organization.
At present the organization structure is based on Geography and is strictly hierarchical.
The advised structure for the E-commerce is Flat hierarchy and upward flow of communication
Utility of the new organizational Design
?Delighted and excellent customer experience. ?Increase in Profitability. ?Reduction in the operating cost due to less hierarchy and time saving. ?Higher efficiency and reduced cycle time. ?A strong culture committed to organizational excellence and engaged employees. ?A clear strategy for managing and growth in Business.
Organization Culture
?Organization culture is the set of attributes, beliefs, values and behaviour which contribute to the unique social and psychological environment of the organization. ?Translation of the values of bestbuy.com in the organization culture of organization.
?The values are: ?Integrity ?Business Sustainability. ?Customer centric ?Team work ?Learning and sustained growth
Organization Ethics
?Ethics are the preamble for any organization. ?Ethics are supposed to be deep rooted in every employee of the organization.?Employees who use ethics as a everyday practice in the organization are the real creators for the organization.?Ethics help in creation of a workplace filled with positivity, factors of job satisfaction, integrity and high discipline in the workplace.
The power and virtues of Motivation
One of the strong reason for turnover in the organization is lack of motivation, company has to ensure that they put every effort to keep its employees motivated(Sarangi & Shah, 2015) ?Using Maslow Hierarchy Theory to understand the level of motivation required for the employees(McCarthy & Allen, 2017).?Usage of Herzberg theory of motivation.?Usage of McClelland Need Theory
Usage of Vroom expectancy theory of motivation
Performance Management
A Highly effective an efficient tool used by the management, which includes various activities to ensure the business objectives and goals are met in a highly efficient and effective manner.
Retention of employees
Best buy is struggling real hard to retain its employees, which is one of the biggest reason for the poor performance and negative image creation in the market. The following steps will ensure the retention of its employees
?Employee empowerment ?Employee Motivation ?Employee engagement ?Reward and recognition ?Environment of learning and growth ?Team building activities
HR Manager-Linked In Profile
Reason for Selection
?Lisa Hilton-More than 16 years of experience working in MNC and other domestic companies. ?7 Years dedicated working in the HR department. ?A good name in the HR community. ?Active, energetic, vivacious personality along with people person.?Current heading the Note e-commerce company in Australia. ?Actively seeking for challenging opportunity. ?Master in HR plans and implementation of policies
Terms of Appointment & Remuneration
?Lisa Hilton to be approached and hired on an immediate basis. ?The terms of appointment is permanent in Nature, however the confirmation will be received after 6 months of Probation period. ?Present salary of Lisa Hilton Being at 100000 AUD, thus a 20% hike according to the Industry standard should be her remuneration other than other fringe and medical benefits.
References
?McCarthy, M. and Allen, J., 2017. How to Engage, Involve, and Motivate Employees: Building a Culture of Lean Leadership and Two-Way Communication. Productivity Press.
?Sarangi, S. and Shah, S., 2015. Individuals, teams and organizations score with gamification: tool can help to motivate employees and boost performance. Human Resource Management International Digest, 23(4), pp.24-27.
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