The title of the project is “implementing a modern cloud-based integrated computing system”.
The paper mainly reflects on Alpha Hotels Chains, which is running around 20 hotels all over the country. Currently, the hotel chains are using a twelve-year-old computing infrastructure that lacks integration. As a result, each of the hotels generally runs independently, and data reconciliation is done from each hotel manually. This further resulted in the wastage of companies’ resources in terms of both time and money. In comparison to the competitors, the customer satisfaction score of the company started declining. The hotel chain is able to function much more efficiently, which lowers the expenses and eventually becomes much more profitable. The hotel chain wanted to improve the efficiency related to the guest administration-based procedure for increasing the satisfaction of the client and for improving the function administration for enhancing profitability as well as for improving personnel as well as service management for achieving staff reductions as well as large gains within the hotel occupancy as well as facility utilization.
The paper mainly focuses on implementing a cloud-based integrated computing system all across the hotel chains to successfully resolve the issues that the organization was experiencing and effectively improve the efficiency of the guest administration related procedure. This is mainly needed for increasing client satisfaction as well as for improving the function administration in order to enhance profitability and for improving personnel as well as service management for achieving staff reductions and for gaining hotel occupancy.
The scope of the project mainly includes:
- Preparation of project charter report and project management plan report;
- Preparation of a risk management plan and communication plan;
- Undertaking preliminary investigation, system-based analysis, system design as well acquisition;
- Setting up configuration, installation of adequate desktop as well as system deployment;
- Training users and training workers in order to improve function administration;
- Post project review and stakeholder sign off;
- Proper documentation must be prepared for including all the details related to the project, including the lessons that are learned during the progress of the project.
The deliverables that are associated with the progress of the modern cloud-based integrated computing system implementation are mainly listed below:
- A project status report that helps in providing detailed information regarding the project progress.
- Modern cloud-based integrated computing systems for the hotel chains are implemented quite successfully;
- Training manuals that include proper information and details regarding the training of the employees;
- The testing report of the system in order to analyze the glitches or technical errors that are present within the system;
- Project charter that provides initial details of the project, including the schedule and budget that is required for achieving the project objectives.
- Financial expenditure report that includes the finances of the project as well as the cost variances that occurs during the project occur
The risks or issues that occur during the progress of the modern cloud-based integrated computing system are mainly elaborated below:
- Schedule slippage can occur during the work of the project if the project manager do not take the right step in order to track the progress of the project, and as a result, the project can experience a delay in delivering the outputs of the project [1]. In order to mitigate such risk, a proper initiative must be undertaken for tracking the schedule of the project quite effectively.
- The project team can experience financial hurdles during the project progress; if the project team does not the correct project related initiative in managing the resources and budget of the project, then it would be quite hard to achieve the deliverables of the project. Moreover, overbudgeting during the project progress can cause financial hurdles, which further can obstruct the project progress [2]. For resolving each of the risks of the project, it is quite important to undertake EVM for analyzing the cost variances that mainly occur during the project.
- If the testers are not experienced, then they are unable to identify the technical glitches or technical errors that generally arises during the work of the project, and as a result, it becomes quite problematic for the entire project team to make the system operate effectively [6]. It is identified that for avoiding the issues, it is very much important to hire testers who are experienced enough for successfully undertaking the testing work quite efficiently.
- Improper communication among the project team creates a lot of hurdles or conflicts while making the right decision for the project. Lack of communication or right decision making generally compromises the quality of the project.
- Lack of experience among the project team can be quite problematic to manage the uncertainties of the project quite well, and as a result, it becomes difficult to manage the work of the project quite effectively. If uncertainties are not managed on time, then the work of the project can delay, which further creates difficulties for the project team to finish the project within the provided constraints [13]. In order to resolve such issues, it is very much important for the staffs to hire staffs who are experienced for successfully handling the work of the project quite well as they will use their knowledge, skills, and expertise to successfully handle the project work.
The assumptions which are generally made during the progress of the project are mainly elaborated below:
- It is assumed that in order to develop a cloud-based integrated computing system, the project team generally requires 8 months of time;
- It is also assumed that the project team generally has a budget of around $1,000,000 in order to successfully developing the system.
- It is also assumed that the project team members are very much proactive, and therefore they will be able to undertake the project work quite efficiently.
The total budget that is mainly required for undertaking the project work quite successfully is around $1,000,000 and a subsequent fee of around $350,000.
Milestone |
Due date |
Milestone 1: Completion of the initiation phase |
Wed 17/08/22 |
Milestone 2: Completion of the planning phase |
Fri 09/09/22 |
Milestone 3: Completion of the development phase |
Mon 05/12/22 |
Milestone 4: Completion of the deployment phase |
Fri 06/01/23 |
Milestone 5: Completion of testing |
Tue 17/01/23 |
Milestone 6: Completion of training |
Thu 09/02/23 |
Milestone 7: Completion of project closure |
Thu 23/02/23 |
The time breakdown for the project that focuses on the implementation of modern cloud-based integration computing is mainly showcased in the table below. As per the time breakdown that is done, it is identified that a total time of around 8 months is needed for completing the project.
WBS |
Task Name |
Duration |
Start |
Finish |
Predecessors |
0 |
Implementing a modern cloud-based integrated computing |
8 mons |
Fri 15/07/22 |
Thu 23/02/23 |
|
1 |
Initiation phase |
1.2 mons |
Fri 15/07/22 |
Wed 17/08/22 |
|
1.1 |
Identification of problem |
3 days |
Fri 15/07/22 |
Tue 19/07/22 |
|
1.2 |
Determining solution |
3 days |
Wed 20/07/22 |
Fri 22/07/22 |
2 |
1.3 |
Cost-benefit analysis |
3 days |
Mon 25/07/22 |
Wed 27/07/22 |
3 |
1.4 |
Development of project charter |
5 days |
Thu 28/07/22 |
Wed 03/08/22 |
4 |
1.5 |
Hiring stakeholders |
10 days |
Thu 04/08/22 |
Wed 17/08/22 |
5 |
1.6 |
Milestone 1: Completion of the initiation phase |
0 days |
Wed 17/08/22 |
Wed 17/08/22 |
6 |
2 |
Planning phase |
0.85 mons |
Thu 18/08/22 |
Fri 09/09/22 |
|
2.1 |
Project plan preparation |
5 days |
Thu 18/08/22 |
Wed 24/08/22 |
6 |
2.2 |
Preparation of budget |
4 days |
Thu 25/08/22 |
Tue 30/08/22 |
9 |
2.3 |
Organizing resources |
3 days |
Wed 31/08/22 |
Fri 02/09/22 |
10 |
2.4 |
Preparing a risk management plan |
3 days |
Mon 05/09/22 |
Wed 07/09/22 |
11 |
2.5 |
Preparing a communication plan |
2 days |
Thu 08/09/22 |
Fri 09/09/22 |
12 |
2.6 |
Milestone 2: Completion of the planning phase |
0 days |
Fri 09/09/22 |
Fri 09/09/22 |
13 |
3 |
Execution phase |
4.25 mons |
Mon 12/09/22 |
Fri 06/01/23 |
|
3.1 |
Development |
3.05 mons |
Mon 12/09/22 |
Mon 05/12/22 |
|
3.1.1 |
Preliminary investigation |
20 days |
Mon 12/09/22 |
Fri 07/10/22 |
13 |
3.1.2 |
System analysis |
10 days |
Mon 10/10/22 |
Fri 21/10/22 |
17 |
3.1.3 |
System design |
10 days |
Mon 24/10/22 |
Fri 04/11/22 |
18 |
3.1.4 |
System acquisition |
12 days |
Mon 07/11/22 |
Tue 22/11/22 |
19 |
3.1.5 |
System implementation |
9 days |
Wed 23/11/22 |
Mon 05/12/22 |
20 |
3.1.6 |
Milestone 3: Completion of the development phase |
0 days |
Mon 05/12/22 |
Mon 05/12/22 |
21 |
3.2 |
Deployment |
1.2 mons |
Tue 06/12/22 |
Fri 06/01/23 |
|
3.2.1 |
Setting up, configuring and personalizing Hotel ware instance |
10 days |
Tue 06/12/22 |
Mon 19/12/22 |
21 |
3.2.2 |
Installing adequate desktop |
8 days |
Tue 20/12/22 |
Thu 29/12/22 |
24 |
3.2.3 |
System deployment |
6 days |
Fri 30/12/22 |
Fri 06/01/23 |
25 |
3.2.4 |
Milestone 4: Completion of the deployment phase |
0 days |
Fri 06/01/23 |
Fri 06/01/23 |
26 |
4 |
Testing |
0.35 mons |
Mon 09/01/23 |
Tue 17/01/23 |
|
4.1 |
Unit testing |
3 days |
Mon 09/01/23 |
Wed 11/01/23 |
26 |
4.2 |
Integration testing |
4 days |
Thu 12/01/23 |
Tue 17/01/23 |
29 |
4.3 |
Milestone 5: Completion of testing |
0 days |
Tue 17/01/23 |
Tue 17/01/23 |
30 |
5 |
Training |
0.85 mons |
Wed 18/01/23 |
Thu 09/02/23 |
|
5.1 |
Training users |
10 days |
Wed 18/01/23 |
Tue 31/01/23 |
30 |
5.2 |
Training workers for improving function administration |
7 days |
Wed 01/02/23 |
Thu 09/02/23 |
33 |
5.3 |
Milestone 6: Completion of training |
0 days |
Thu 09/02/23 |
Thu 09/02/23 |
34 |
6 |
Project closure |
0.5 mons |
Fri 10/02/23 |
Thu 23/02/23 |
|
6.1 |
Post project review |
3 days |
Fri 10/02/23 |
Tue 14/02/23 |
34 |
6.2 |
Stakeholder sign off |
2 days |
Wed 15/02/23 |
Thu 16/02/23 |
37 |
6.3 |
Documentation |
5 days |
Fri 17/02/23 |
Thu 23/02/23 |
38 |
6.4 |
Milestone 7: Completion of project closure |
0 days |
Thu 23/02/23 |
Thu 23/02/23 |
39 |
Stakeholder analysis is identified as a procedure that helps in assessing a system as well as potential changes to it as they are mainly related to various relevant as well as interested parties. Performing stakeholder analysis is considered a great way for delivering a high-quality product [3]. It further helps in providing a proper understanding of the stakeholders of the project who are mainly associated with the project. The stakeholders who are mainly associated with the implementation of a modern cloud-based integrated computing system are mainly listed below:
Stakeholders |
Responsibilities |
Interest |
Power |
Project manager |
The project manager handles the project from initiation to closure. |
High |
High |
IT manager |
The IT manager handles the development of the modern cloud-based integrated computing system [10]. |
High |
High |
HR manager |
HR manager helps in properly handling the resources of the project quite well and generally allocates resources. |
Low |
Low |
Financial manager |
The financial manager handles the project finances and keeps proper track of the project budget. |
Low |
Low |
Contractor |
The contractor handles the implementation of the cloud-based integrated computing system [8]. |
High |
High |
Quality assurance |
The quality assurance team handles the quality of the project quite well for avoiding quality-related issues. |
High |
Low |
Tester |
They undertake testing of the system in order to determine the technical glitches and errors. |
Low |
High |
Trainer |
The trainer provides proper facility of training to the project team who are involved with the implementation of a modern cloud-based integrated computing system [5]. |
High |
Low |
Installer |
The installer mainly installs the desktops that are needed for successfully managing the operations. |
Low |
High |
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