Implementing Voice Recognition System To Attract More Tourists To Australia

The Importance of Tourist Attraction for Australia

The Australian Government is looking forward to implement the project management body of knowledge principles to implement voice recognition system so that the range of tourist can be effectively improved towards the nation. The attraction of the tourists from all over the world helps in increasing the GDP and growth rate of the country. The project plan should be developed for increasing the attraction of all age groups member i.e. adults, children, teenagers, youth, and old age people. The current working structure of the tourist policies of Australia helps in attracting 2,00,000 family per year. The deployment of voice recognition system results in increasing the tourists towards the nation. It helps in providing instant response to the queries posted by the customers. The newer system and technologies provides benefit in managing the database of the tourists in relation to the hotel booking, ticket booking, tourist places in Australia, Availability of connectivity, and many others concerns raised by the customers. The purpose of this paper is to design a business plan which focuses on determining the financial statement of the proposed project, resources management plan, development of project schedule, cost benefit analysis, and identification of system requirement which helps in satisfying the customer need and desire. The desirable consequence of the project can be achieved by implementing the project management body of knowledge. The monitoring and control plan should be developed for analysing the efficiency of the proposed system in managing the congestion of working employees over the network so that the desired result can be achieved from the voice recognition system.

The aim of this paper is to deploy PMBOK for identifying the cost benefit analysis related to the project schedule developed for the implementation of the voice recognition system in the working environment of the enterprise.

The objectives of the proposed project are defined below:

- Preparation of the project schedule
- Setting duration, cost, and resources of the proposed project
- Preparation of resource management plan
- Development of scope management plan focuses on in-scope and out-of-scope activities
- Identifying the role of manager in successful implementation of the project

The scope of the project for implementing the voice recognition system in the working environment of the enterprise is highlighted in the table below:

Scope management plan

In-scope activities

Determining the project proposal

Arranging meeting

Setting meeting agenda

Signing of the agreement for implementation of the voice recognition system

Development of the project schedule

Development of the cost estimation plan

Development of the cost benefit analysis

Development of the resource management plan

Estimation of the cost for resources used

Management of communication between group members

Analysis of the project manager role

Identifying the roles and responsibilities of the group members

Development of the project monitoring and control system

Development continuous improvement plan for the project (Raid, Sacha, Ritchie, and Brent, 2014)

Out of scope activities

Setting of training and development program for the team members

Identifying the success criteria of the project

Measuring efficiency of the project manager

Assumptions	Justification
Capabilities of the stakeholders are according to the project requirement	It can be assumed that the employees of the organization are well-efficient in managing the project strategic plan and provide quality of service in implementing the voice recognition system. The division of work is according to the capabilities of the labour.
On-time supply of resources	The scheduling of the processes and procedures helps in managing the resources according to the demand raised by the employees. The contractor should take the responsibility of managing the network, hardware, and software for developing the project effectively (Raz, Shenhar, and Dvir, 2011).
Managing effective communication between the group members	The synchronise and systematic arrangement of the communication plan and handover of reports to the organization hierarchy helps in increasing the efficiency of the end results. The output should be according to the requirement of the project.
No conflicts and grievance exists between the group members	It can be assumed that the systematic distribution of resources, duration of work, associated authorities, working management plan, scheduling of activities, supply and demand management of resources, and others helps in managing conflicts and grievances among the group members (Potvin, 2013).
High speed broad band connectivity	It can be assumed that the availability of network speed helps in improving the flow of information in the system. The network flow helps in improving the output and results of the implementation of voice recognition system. The connectivity depends upon the network management system.
Capability of the project manager in taking effective decision	The project manager should actively participate in the designing of the project schedule. The project manager should be well-efficient in managing the working tasks. He should possess good working experience in the field of project management. The creativity skills of the project manager help in improving the progress report of the project (Passenheim, 2015).
Completing the given tasks and activities within the given duration of time	Every participant should take a responsibility of completing their work within the given period of time and cost. The completion of the project activities within the scheduled time and cost results in getting quality output from the proposed system.
On-time achievement of milestone	The focus should be given on completing the tasks within the given milestone. The achievement of the milestone on the scheduled date and cost helps in measuring the success and failure of the project
Completing the project activities within the given approved budget for the task	The approval of the project should be based on market analysis of the cost distribution among the resources used and requirement of the hardware and software (Patanakul, 2010)
Proactive settlement of risks associated with the project	The proactive analysis of risks helps in making the project free of complexities and risks associated with the project

The expansion of the tourism industry with the implementation of the voice recognition system help in optimising the attraction of the customers from all over the world and minimising the impact of market competitors. The voice search helps in managing the requirement, need, and desire of the customers by providing frequent results of query posted for getting details about the tourism in Australia (Oliveira, Espindola, and Marins, 2014). The complete question can be asked by the customers through the network to get instant replies of the program. It helps in providing the virtual assistance to the customers to get guidance about their travel plan. The deployment of the VRS in the tourism industry helps in bringing systematic arrangement of tourism information to the customers. The efficiency and the capabilities of the employees get enhanced by managing the operation through the network system. The natural language should be used for bringing accuracy in the query and response system. The use of natural language helps in providing ease of speaking their common language while interacting with the computer system. The technologies which are used in the implementation of the voice recognition system are categorised as artificial intelligence, machine language, big data management system, and cloud processing environment. The voice recognition system helps in exploring the business activities and operational schedule in the tourism industry (Otieno, 2014). It helps in increasing the number of satisfied customers which results in optimizing the profit and turnover of the tourism industry. The experience of the tourists can be improved by providing instant information about the tourist destination, facilities, and services provided to them.

Role	Types of Resources	Base Rate	Cost
Project Sponsors	External Stakeholder	$ 50/ hour	5200
Project Owner	Internal Stakeholder	$ 50/ hour	12000
Project Manager	Internal Stakeholder	$ 50/ hour	13600
System Analyst	Internal Stakeholder	$ 50/ hour	2800
Resource Manager	Internal stakeholder	$ 50/ hour	2400
Financial Manager	Internal stakeholder	$ 50/ hour	2400
Risks Manager	Internal stakeholder	$ 50/ hour	1600
System Designer	Internal stakeholder	$ 50/ hour	5200
Procurement Manager	Internal stakeholder	$ 50/ hour	0
Network Analyser	Internal stakeholder	$ 50/hour	2800
Total

Project Management Body of Knowledge for the Proposed Project

The following screen shot shows the resource sheet of the undertaken project

Resource Status Graph

The graph below shows the status of the resources used in the development of the project

Work Status Graph

The graph below shows the status of the work done by the resources used in the development of the project

Remaining work of the resources

The graph below shows the status of the remaining work left of the resources used in the development of the project

Activities	Cost ($)
Analysis of gaps and flaws in the current working structure	1200
Proposal of new plan	1200
Stakeholder	4000
Development of project charter	800
Approval of the project charter	1600
Sign off stakeholder	1200
Development of requirement estimation plan	1200
Development of feasibility analysis	2000
Development of project schedule	800
Development of resource management plan	1200
Development of cost estimation plan	1200
Designing of installation program	2800
Designing of communication plan	1200
Management of resources	800
Evaluating the efficiency of the developed project	2000
Development of cost benefit analysis	2400
Test plan and procedures	1200
System analysis	800
Measuring success and failure of project	800
Implementation of required network, hardware, and software resources	1200
Management of network connectivity	2000
Project Handover	3200
Project set for operation	800
Project Closure	800
Monitoring and controlling of operation	1600
Development of continuous improvement plan	1600
Total Cost	39600

Role	Responsibilities
Project Sponsors	The project sponsor is responsible for managing the funds and budget required for completing the project management program. The analysis of th project feasibility should be undertaken by the project sponsors for preparing the report and approval of the project funds and budget (Otieno, 2014)
Project Owner	The owner of the project is responsible for placing the requirement of implementing the voice recognition system in the tourism industry for providing quality of services to the customers and provides the response to the online query posted by them.
Project Manager	The Project manager is the key responsible person for developing the project schedule according to the requirement placed by the project owner. He prepares the milestones and project activity schedule for estimating the duration of time required to complete the project activities, resources required for completing the project, and cost associated with it (National Learning consortium, 2011).
System Analyst	The system analyst analyse the gaps and obscure in the existing project and tourism program. The system analyst places the request of improving the flaws and limitation of the current working environment.
Resource Manager	The resource manager focuses on managing the resources, raw material, network facilities, internet connectivity, hardware, and software required for the implementation of the voice recognition system in the tourism industry.
Financial Manager	The estimation of the cost and prepares the budget for the development process of voice recoginition system is the key role of financial manager
Risks Manager	The risk manager focuses on identifying the risks, management plan and development of mitigation plan so as to minimize the impact of risks on the project. It helps in minimizing the grievances and conflicts among the members and participants (Monnappa, 2017).
Procurement manager	The availability of the required resources is managed by the procurement manager to accomplish the task of implementing voice recognition system efficiently
System designer	The system designer prepares the design for implementing the voice recognition system in the tourism industry
Network Analyser	The congestion of 1000 employees can be effectively managed on the network is the key responsibility of the network analyser during the implementation process of voice recognition system.

The development of the cost estimation plan and resource estimation plan helps in defining the systematic review of the project activities. The cost breakdown structure should be prepared in relation to project activities and resources for successfully completing the project within the project requirement. The capabilities of the resources can be improved by providing required cost to the project activities.

Activities	Milestone	Start Date	Finish Date
Analysis of gaps and flaws in the current working structure		17 Sep, 2018	19 Sep, 2018
Proposal of new plan		20 sep, 2018	24 Sep, 2018
Stakeholder		25 Sep, 2018	01 Oct, 2018
Development of project charter		02 October , 2018	03 Oct, 2018
Approval of the project Charter		04 Oct, 2018	05 Oct, 2018
Sign off stakeholder	M1	08 Oct, 2018	08 Oct, 2018
Development of requirement estimation plan		09 Oct, 2018	11 Oct, 2018
Development of feasibility analysis		12 Oct, 2018	18 Oct, 2018
Development of project schedule	M2	19 Oct, 2018	22 Oct, 2018
Development of resource management plan		23 Oct, 2018	25 Oct, 2018
Development of cost estimation plan		26 Oct,2018	30 Oct, 2018
Designing of installation program	M3	31 Oct, 2018	08 Oct, 2018
Designing of communication plan		09 Nov, 2018	13 Nov, 2018
Management of resources		14 Nov, 2018	15 Nov, 2018
Evaluating the efficiency of the developed project		16 Nov, 2018	22 Nov, 2018
Development of cost benefit analysis		23 Nov, 2018	27 Nov, 2018
Test plan and procedures		28 Nov, 2018	30 Nov, 2018
System analysis		03 Dec, 2018	04 Dec, 2018
Measuring success and failure of project		05 Dec, 2018	06 Dec, 2018
Implementation of required network, hardware, and software resources	M4	07 Dec, 2018	11 Dec, 2018
Management of network connectivity		12 Dec, 2018	18 Dec, 2018
Project Handover	M5	19 Dec, 2018	24 Dec, 2018
Project set for operation		25 Dec, 2018	26 Dec, 2018
Project Closure	M6	27 Dec, 2018	27 Dec, 2018
Monitoring and controlling of operation		28 Dec, 2018	31 Dec, 2018
Development of continuous improvement plan		01 Jan, 2018	02 Jan, 2018

The pert chart helps in analysing the interrelationship and dependencies among the project activities which are designed in the direction of completing the project without any complicacies and critical activities.

The Gantt chart helps in estimating the duration of time and analysing the cost variance of the project. The resource utilization can be effectively managed by demonstrating the allocation of resources among the project activities. The project starts on September 17, 2018 and finishes on 3 January, 2019. The expected cost of the project is $ 39,600 and actual cost of the project is $ 48,000.

The cost benefit analysis helps in analysing the net profit gained by the implementation of the voice recognition system in the working curriculum of the tourism industry. The cost management helps in analysing the net profit gained by the tourist organization. The consideration should be given on analysing the quality standard of the project (Mansfield community, 2013). The project can be completed within the cost by accomplishing the active participation of the internal and external stakeholders, coordinated work of non-users participants, managing efficiency of the external effect, and gaining social benefits from the outcome of the project. The occurrence of the uncertainty of the risks helps in managing the complexities and risks associated with the project. The project control parameters should be used for analysing the start and finish of the given project activities within the period of time and cost. The accuracy of the project can be achieved by initializing the quality checks and standard for finishing the tasks successfully.

The graph below shows the earned value in relation to time. The actual cost is higher than the budgeted cost than it comes under the category of over budgeting project and when the actual cost is less than the budgeted cost than it comes under the category of under budgeting project.

The graph below shows the variance of cost over time. The Cost Variance is negative it means project is completed under budget. The schedule variance is positive it means that project is completed within the scheduled time.

The Project management body of knowledge (PMBOK) is the most applicable methodology for implementing the voice recognition system to improve the working capability of the existing tourism industry in Australia. The PMBOK helps in increasing the level of satisfaction by giving preference to the voice of customers. The processes which are undertaken for the implementation of the voice recognition system is with the help of PMBOK are given below:

Process	Description
Project Initiation	The development of the project starts by analysing the need and requirement of the stakeholders and customers. The focus should be given on analysing the voice of internal and external customers. The project charter should be prepared for signing it by the stakeholders for approval (Grant Wiriting training manual, 2008).
Project Planning	The planning phase focuses on developing the scheduling of activities for successful implementation of the voice recognition system to get desired result of increasing customer attraction. The identification of the project scope helps in managing in-scope and out-of scope activities.
Project Execution	The success of the project execution phase depends on the effective management of resources, communication, estimation of time and cost associated with the project activities, identifying and management of risks, and controlling standards. The on-time demand of resources helps in improving the flow of project organization.
Project Monitoring and controlling	The quality checks and controlling standards helps in completing the implementation of the voice recognition system successfully.
Project Closure	The handover of the project for operation helps in analysing the level of satisfaction achieved by deploying the project successfully. The voice recognition system helps in improving the existing condition of the project.

Scope Management Plan for Implementing Voice Recognition System

The inclusion of PMBOK helps in managing the project requirement effectively because it give preference to the knowledge areas in managing coordination between the project activities. The knowledge areas which are taken under consideration for the implementation of the voice recognition system are as project scope management, resource management, cost management, procurement management, risks management, stakeholder management, communication management, quality management, and control system (Befeki, Epstein, Yuthas, 2014).

The implementation plan focuses on defining the resource utilization, actual cost of the project, and analysing the project scheduled time. The goal of the project is to deploy the voice recognition system effectively within the working curriculum of the tourism industry in Australia so that customers can get instant response to the query posted according to the required demand.

Activities	Actual Cost ($)	Estimated Cost	Variation cost
Analysis of gaps and flaws in the current working structure	800	1200	400
Proposal of new plan	2000	1200	800
Stakeholder	5600	4000	1600
Development of project charter	1600	800	800
Approval of the project charter	2400	1600	800
Sign off stakeholder	1200	1200	0
Development of requirement estimation plan	1200	1200	0
Development of feasibility analysis	1600	2000	5400
Development of project schedule	1200	800	0
Development of resource management plan	1200	1200	400
Development of cost estimation plan	800	1200	0
Designing of installation program	2800	2800	0
Designing of communication plan	1200	1200	400
Management of resources	1200	800	400
Evaluating the efficiency of the developed project	1600	2000	800
Development of cost benefit analysis	3200	2400	400
Test plan and procedures	800	1200	400
System analysis	1200	800	400
Measuring success and failure of project	400	800	0
Implementation of required network, hardware, and software resources	1200	1200	0
Management of network connectivity	2000	2000	0
Project Handover	4800	3200	1600
Project set for operation	800	800	0
Project Closure	1600	800	800
Monitoring and controlling of operation	3200	1600	1600
Development of continuous improvement plan	2400	1600	800
Total Cost	48000	39600	8400
		39600

Activities	Resources
Analysis of gaps and flaws in the current working structure	Project Manager
Proposal of new plan	Project Owner
Stakeholder	Project Manager
Development of project charter	Project Manager
Sign off stakeholder	Project Manager
Development of requirement estimation plan	System analyst
Development of feasibility analysis	Risks Manager
Development of project schedule	Project Manager
Development of resource management plan	Resource manager
Development of cost estimation plan	Financial manage
Designing of installation program	System Designer
Designing of communication plan	Network Analyser
Management of resources	Procurement manager
Evaluating the efficiency of the developed project	Project Sponsors
Development of cost benefit analysis	Financial Manager
Test plan and procedures	System Designer
System analysis	System Analyst
Measuring success and failure of project	Project Manager
Implementation of required network, hardware, and software resources	Project Manager
Management of network connectivity	Network Analyser
Project Handover	Project Manager
Project set for operation	Project Owner
Project Closure	Project Owner, Project Sponsor
Monitoring and controlling of operation	Project Manager
Development of continuous improvement plan	Project Manager

Resource Cost Overview

The graph below shows the cost status of the project

Cost details of the resources

The graph below shows the cost status of the resources used in the project

Cost distribution graph for resources

The Post-implementation plan helps in defining the success and failure of the project in providing effective facilities and services to the customers with the deployment of voice recognition system. The post implementation plan results in analysing the flaws and gaps in the project plan, variation in the cost estimation and actual cost of the project, limitations of the communication plans, quality checks, and others.

Result
Project Schedule	Projected Schedule Dates	The start date of the project is commenced on 15 Sep, 2018 and the finish date of the project is commenced on 01 January , 2019
	Actual Completion	The project should be completed on scheduled dates
	Variance	None
Cost	Projected Cost	The estimated budget of the project is $ 155000
	Actual Cost	The actual cost of the project is $ 132000
	Variance	The project will be completed successfully within the approved budget.
Goals and Objectives	Project Goal and objectives	The goal of this project is to deploy PMBOK for identifying the cost benefit analysis related to the project schedule developed for the implementation of the voice recognition system in the working environment of the enterprise.
	Actual Project	The goal and objective of the project will be successfully achieved by increasing the number of customers.
	Variance	None
Project Resource Requirement	Projected Resources	The proper synchronization and coordination between the resources for managing demand and supply helps in completing the project successfully.
	Actual Resources used	The resource utilization will be done according to the planned schedule
	Variance	None

The development of the post implementation report helps in identifying the successful completion of the voice recognition system. The monitoring of the quality standards and the frequency of customers using the voice recognition system to get details of tourism package helps in estimating the capability of the system in managing request and response of the clients (Kharaiweish, 2013). The system analyst should work on analysing the network congestion of 1000 employees over the system.

Recommendation and Conclusion

It is recommended that the quality checks which are developed for measuring the efficiency of the project success and its capability should be according to the requirement and expectations of the internal and external customers. The top down approach should be followed for developing the organization hierarchy for managing the flow of information between various units of the project. The voice of customers should be given preference for analysing the success of the project completion. The marginal duration should be associated with the project activities so that the project can be completed on the scheduled date. The miscellaneous cost should be taken under-consideration so that the overrunning of the project can be avoided. The market analysis should be done for fixing the estimated price to the resources for the approval of the project fund. The deployment of the PMBOK project methodology helps in improving the efficiency of the project. The PMBOK results in increasing the level of satisfaction by giving preference to the voice of customers.

- The training and development program should be arranged for new graphical user interface used for data transmission.
- The reviews and feedback of the stakeholders should be evaluated for analysing the quality standards of the project
- The inherent risks of the project should be resolved by active participation and coordination among the business units.
- The organization structure of the project helps in enabling the decision making process

References:

Befeki, T., Epstein, M., Yuthas, K. (2014). Managing opportunities and risks. 1st ed. [ebook] online. Available at: https://www.cimaglobal.com/Documents/ImportedDocuments/cid_mag_managing_opportunities_and_risk_march08.pdf.pdf [Accessed 16 Sep. 2018].

Grant Wiriting training manual. (2008). Introduction to project planning and development. 1st ed. [ebook]. Available at: https://sites.ed.gov/aapi/files/2015/08/Grant-Writing-Training-Manual.pdf [Accessed 16 Sep. 2018].

Kharaiweish, M. (2013). Project Monitoring and control measures. International Journal of computer science and information technology, 5(5). Available at: https://airccse.org/journal/jcsit/5513ijcsit03.pdf[Accessed on Sep 16, 2018]

Koskela, L., and Howell, G. (2014). Reforming project management: The role of planning, execution, and controlling. 1st ed. [ebook]. Available at: https://pdfs.semanticscholar.org/10be/3cbd41cd844986ac7a5293a901303cea16ef.pdf [Accessed 16 Sep. 2018].

Mansfield Community. (2013). Introduction to project management. 1st ed. [ebook]. Available at: https://www.mansfield.vic.gov.au/Libraries/Community_Development/Intro_to_Project_Management_Manual.sflb.ashx [Accessed 16 Sep. 2018].

Monnappa. (2017). Project scope management: What it is and why it is important. 1st ed. [ebook]. Available at: https://www.simplilearn.com/project-scope-management-importance-rar89-article [Accessed 16 Sep. 2018].

National Learning consortium. (2011). Continuous quality improvement strategies to optimize your practice. 1st ed. [ebook]online. Available at: https://www.healthit.gov/sites/default/files/nlc_continuousqualityimprovementprimer.pdf [Accessed 16 Sep. 2018].

Oliveira, U., Espindola, L., and Marins, F. (2014). Analysis of supply chain risks management researches. 1st ed. [ebook]. Available at: https://www.scielo.br/pdf/gp/2017nahead/en_0104-530X-gp-0104-530X3515-16.pdf [Accessed 16 Sep. 2018].

Otieno, F. (2014). The role of monitoring and evaluation in projects. Ebook [Online]. Available at: https://www.irbnet.de/daten/iconda/CIB8942.pdf [Accessed on Sep 16, 2018]

Passenheim, O. (2015). Project Management. 1st ed. [ebook]. Available at: https://home.hit.no/~hansha/documents/theses/projectmanagement.pdf [Accessed Sep 16. 2018].

Patanakul, P. (2010). An Empirical study on the use of project management tools and techniques across project life cycle and their impact on project success. Ebook [Online]. Available at: https://www.researchgate.net/publication/260059419_An_Empirical_Study_on_the_use_of_Project_Management_Tools_and_Techniques_across_Project_Life-Cycle_and_their_Impact_on_Project_Success[Accessed on Sep 16, 2018]

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Raz, T., Shenhar, A., and Dvir, D. (2011). Risk Management, project success, and technological uncertainty. 1^st ebook. Available at: https://www.researchgate.net/publication/227644860_Risk_Management_Project_Success_and_Technological_Uncertainty. [Accessed on Sep 16, 2018]

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