Importance Of Analyzing Objectives, Strategic Change Needs, And Policies For Companies

Why is it important to analyse an organisation’s objectives when identifying change requirements or opportunities?

In the process of identifying the change requirements or opportunities, analysis of the identified objectives is essential. This is in terms of assessing the extent to which the performance exposed aligns with the identified and specified objectivbes.  In this analyusis, the efforts put in by the human resources is  considered for estimating the approach towards achieving the goals within the stipulated time, through the judicious use of resources.

One of the examples of strategic change need for Australia Post could be change in the network of operation, which would substantiate for the identified trend of booming ecommerce and online shopping. If plans are made for making paradigm shifts to the online modes, then the news of mail delivery schemes, and offers could reach to large number of audiences at the same time. 

Another of the examples of strategic change need for Australia Post is preparation of change management plan, including the budget, resouces, and people needed for embracing the change. This plan would help in proper organization of the ways to initiate digital communication with the clients and customers. Planning would be effective for Australia Post to work according to the requirements. 

Performing a stakeholder analysis is also one of the examples of strategic change need, which Australia Post is to consider for exercising proper work on the demand of contactless service after the outbreak of Covid 19 pandemic.

Existing policies and practices should be reviewed against the objectives to ensure whether they are in perfect alignment, and are contributing to the company’s struggle for success. This review helps in identifying whether any changes are needed for upgrading the standards and quality of the operations. The review is also needed for ensuring whether the operations are being cinducted according the strategies and objectives. Planned approach towards this review indicates planned action initiated with reasoned behaviour towards achieving all of the targets.

Scenario The company introduces a new time recorder system for employees. The new technology will use fingerprint to record clock in and clock out time instead of signing paper sheet individually. Benefits of the new system are;

(i) Record time accurately

(ii) Automatic time record report summary which reduces HR working process

(iii) Employees able to access information via a digital system 

Hours of work:  You are expected to work 38 hours per week between 8.30 am. until 5.00 pm. Monday to Friday. During your ordinary hours of work, you are entitled to a meal break of up to 1 hour.

Give three examples of strategic change needs for Australia Post

In addition to your ordinary hours of work, you agree that we may from time to time require you to work reasonable additional hours which may include weekends and public holidays. You acknowledge that your remuneration has been set to take into account the reasonable additional hours that you may be required to work from time to time. 

Time record: Employee must record clock in and clock out time at level 3, 18 Mount Gravatt, Capalaba Rd, Upper Mount Gravatt, by signing a provided timesheet. Human resources (HR) Department is responsible to summarise the timesheet and record late, sick leave and annual leave in the employee’s time record report. Employees can access the report to review their time record summary by completing time record request form and the employees must return the record on time. 

To complete the task, you are required to;

• Identify where changes in policies and practices are required

Changes are needed in the clause, “In addition to your ordinary hours of work, you agree that we may from time to time require you to work reasonable additional hours which may include weekends and public holidays” stated in the policies. This could be implemented once or twice but not always. Changes are also needed in the regulation, “Employees can access the report to review their time record summary by completing time record request form and the employees must return the record on time”. This is because, until and unless the employees sign the time request form, they woulkd noit be able to access the report. This needs to be changed, as some of the employees might need the form urgently. The policy could be to distribute the form to all of the employees, and the employees who need the form, could be asked to fill and report within a stipulated time.

The clause, “In addition to your ordinary hours of work, you agree that we may from time to time require you to work reasonable additional hours which may include weekends and public holidays” could be changed to “In addition to your ordinary hours of work, you agree that we may sometimes require you to work reasonable additional hours,which would be intimated from before”, so that the employees could balance their works for the week. 

The clause in the policy, ““Employees can access the report to review their time record summary by completing time record request form and the employees must return the record on time” could be changed providing the employees with equal access to the form, which they could use according to the need for viewing the time record. This access would help in assessing whether the records are accurately done.

1. Give six examples of external factors that may impact the achievement of an organisation’s objectives.

• Political- Governemntal intervention, political stability
• Economic- Inflation, rise in price of the raw materials, high interest rates
• Social- change in lifestyle, needs, and demands of the customers
• Technological- disruptive innovation
• Legal- Copyrights, patents, Consumer Protection Act
• Environmental- reduction of carbon footprints, sustainable practices, solid waste management

Learners are required to write a short explanation, how the factor affect to the industry.

You are an owner of a graphic design company. You have reviewed your employee’s performance and found that they fail to deliver services on time. Only 70% of products are delivered to the customers on time. Hence, the customer satisfaction rate is low. From this scenario, you are required to identify major operational change requirements due to performance gaps. 

The major operational change requirements, due to performance gaps are as follows:

• Paradigm shift to online mode of operations
• Training on digitalisation
• Assessing the quality and evaluation of the exposed performance
• Audit, inspection and reviews

Reviewing and prioritising change requirements is important for assessing whether they are in alignment with the identified objectives. Reviewing the change requirements help in achieving the targets. Prioritising the change requirements is beneficial for identifying whether all of the tasks to be done on an urgent basis.

List at least five change requirements. 

• Adopting latest and modern devices for delivering mails
• File application for contactless services
• Test the digital process for assessing whether they are adequate for carrying out digital communication

Majot change requirement is to acquire latest and modern devices, which would help in exercising online communication with the coients and customers. For this, the prioritisation action lies in contacting the IT experts and getting the devices checked for averting any malfunctionings.

Cost benefit analysis helps the business in gaining awareness about the available options from which the change could be embraced. Cost beneft analysis is also effective as it helps in prioritizing the changes and requirements according to their urgency. This priorotization helps in assessing whuch change is prospective for the business.

Imagine the graphic design company has decided to invest $50,000 in new equipment, staff training and consultancy support to streamline its workflow.

Tangible benefits: 

• Empowerment of the employees to alter the devices according to the requirements
• Improvement in sales revenue and profit margin
• Reduced operational costs 

Intangible benefits 

• Boosting employee morale
• Improvements in employee performance
• Improvements in operational efficiency
• Please conduct cost-benefit analysis report of using a new equipment from the information as follows;

Risk analysis helps in gaining awareness about the gaps and barriers which act obstacle in embracing the change. This awareness is effective in terms of predict the risks and make attempts for reducing the risks.

• Conflicts in accepting the provided roles and responsibilities, which are challenge to group norms and established roles
• Interdepartmental rivalcy
• Lack of employees’ involvement in embracing change, and planning for bringing the change

What mitigation strategies could be implemented to avoid the barriers identified in the previous question? 

• Involve the staffs in planning for the change and taking decisions for effective functioning
• Organize interdepartmental negotiation sessions
• Train the staffs for enhancing their interpersonal conflict management and resolution skills

• Conduct pilot testing for the new equipment, involving IT experts and staffs for organizing unbiased decision making
• Collect feedbacks from the staffs for assessing their understanding about the operation of the new equipment and its impact on the operation as a whole
• Increase the training on change and its management

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