Requirement of Information System for Telstra Corporation
The IS or information system is the organized system to eventually collect, organize, store as well as communicate the confidential information. This particular system is the collection of several components, which are being utilized for producing any information. The internal information is focused in this type of system and the external information is eradicated (Laudon & Laudon, 2016). The proper combination of software, business processes, functionalities, data and hardware for utilizing these and increasing the overall management and efficiency of an organization. The proper distribution of data is also easily done with the help of this information system. Moreover, it helps to take any type of decision for the organizations by solving the complexities of information and communication technology.
The following report outlines a brief discussion on the requirement of information system for Telstra Corporation. The IT consultant of Telstra Corporation is responsible for maintaining the information system of this organization. The various customers of this organization require analysis of the best solution of information system. The benefit of data analysis and the alternative solutions of the information system will be provided in this report.
Telstra Corporation Limited is the largest telecommunications organization of Australia. The building as well as operation of the telecommunication networks is the major task of this particular organization (Telstra.com.au. 2018). Moreover, the mobile, broadband connectivity, voice calls, pay television, internet access as well as several other products or services are provided by them. Telstra was founded in the year of 1975 and has its headquarters in Melbourne, Australia. Another significant uniqueness of this specific organization is that they have acquired several noteworthy business strategies, which make their business even better and effective.
The corporate strategies of Telstra Corporation are made on the basis of distinct pillars, which are simplifying the product offerings and eliminating the customer dissatisfaction. The other pillars for Telstra mainly include establishing the infrastructure business units for driving performances and then providing better opportunities (Telstra.com.au. 2018). Moreover, the overall structure is being simplified and hence the cost reduction program or portfolio management could be easily done in Telstra Corporation Limited.
The IT consultant of the Telstra Corporation Limited is responsible for taking proper follow ups of the information systems and how those information systems are working eventually (Bajdor & Grabara, 2014). The significant client of this organization requires a basic help for the analysis of the best and the most relevant information system for increasing the overall revenue of the organization and hence providing various business solutions. Information system is the most important requirement for any organization, since it provides better effectiveness to that specific company and increasing the efficiency of decision making, better results and better planning. Moreover, the organization could easy store huge amount of data within the system and hence reducing the complexities of information management (Gallagher & Sixsmith, 2014). The company even will be gaining various competitive advantages from this type of information system and hence the client of the IT consultant would be highly benefitted.
Internal Information System
Information system is the integrated collection of elements that helps to collect, store and process data and finally provide digitalized products, information as well as knowledge (Demir & Krajewski, 2013). The businesses or the organizations majorly depend on these types of systems for the purpose of carrying out or managing the operations, interacting with the suppliers and customers for the proper competition within the market place. This type of system is utilized for running the supply chains or electronic markets.
The diversification of human activities is easily done with the help of these information systems and thus the total influence on the organization is pro founded (Bloom et al., 2014). The major requirements of the information system within the business processes of Telstra Corporation Limited are as follows:
i) Operational Excellence: The first and the foremost requirement of the information system within Telstra is the operational excellence. The businesses could easily improvise the operational efficiency for the purpose of achieving higher profitability (Klukas, Chen & Pape, 2014). The appropriate amount of stocks is kept within the organizational inventory, so that the customers could always receive what they are wanting.
ii) New Business Models and Products: The next requirement of this information system for Telstra is that it helps in the creation of new products or services and the new business models are also created.
iii) Customer Relationship Management: The third significant requirement of the IS in Telstra is maintaining customer relationship management properly and thus the customers would be satisfied with the products (Castronova, Goodall & Ercan, 2013).
iv) Competitive Advantages: Information system is responsible for providing various competitive advantages to the company and thus the business strategies are improvised.
v) Improved Decision Making: Decision making is one of the most important and significant requirements in any organization and thus the real time data is utilized for making better decisions and time for checking new information is not wasted any more (Tarhini, Arachchilage & Abbasi, 2015).
vi) Proper Investments: The business investments’ decisions are easier with the information system presence and the access to such investments is much easier.
Information systems help to bring new innovations to the organization and thus new and innovative creations are possible with this system. Telstra would be highly benefitted with the presence of information systems (Dahlstrom, Walker & Dziuban, 2013). Two alternative information systems are applicable to this particular organization of Telstra Corporation Limited and these are as follows:
i) Decision Support System: The first and the foremost information system applicable for Telstra organization is the decision support system. Decision support system or DSS is the information system, which helps in supporting the business decision making activities. This type of system serves the respective management, planning as well as operational levels in any company and the staffs or employees could easily take up the decisions regarding the issues (Dahlstrom & Bichsel, 2014). The issues usually change as well as alter as per the specifications. The structured or the unstructured decision problems are hence easily eradicated with a decision support system. DSS can also be defined as the significant tool that helps to support the entire process of decision making.
Corporate Strategies of Telstra Corporation
The pros of decision support system are as follows:
a) Saves Time: DSS helps to save time by making the process of decision making much easier.
b) Enhances Effectiveness: Decision support system helps in enhancing the overall effectiveness by improving the efficiency of decisions (Eason, 2014).
c) Competitive Advantages: This type of information system even helps the organizations to obtain the competitive advantages eventually, without any type of complexity.
d) Reduces Cost: DSS is also responsible for reducing the total cost to a greater level and hence is quite popular for the organizations.
The cons of decision support system are as follows:
a) Implementation Cost: Although DSS reduces the overall cost; the specific implementation cost of this information system is much higher than any other IS (Bilbao-Osorio, Dutta & Lanvin, 2013).
b) Relevance Assumptions: The relevance of assumptions is not at all feasible with the help of this decision support system.
The cost benefit analysis of the decision support system is one of the most important techniques that is utilized for determination of the proposed DSS that is built as well as implemented. This type of analysis quantifies or identifies each and every positive factor that is associated with the DSS within a specific time period (Marchewka, 2014). The few examples of the DSS cost factors are project personnel cost, software or hardware cost and many others.
ii) Management Information System: It is an information system, which is utilized to coordinate, control, visualization as well as analysis of the information within the company. The major goal of this MIS is that profit or value of the businesses is incremented gradually. This type of system even increases the organizational efficiency to a high level.
The pros of management information system for Telstra are as follows:
a) Integrated System: The first advantage of this information system is that it helps all the business processes to be integrated in one single system (Kellermann & Jones, 2013).
b) Provides Better Decisions: The overall process of decision making is much easier with the help of this system.
c) Decentralization: The third benefit of the management information system is that it encourages decentralization.
The cons of management information system for Telstra are as follows:
a) Data Quality Issue: The first disadvantage of MIS is that there is always an issue related to the quality of data.
b) Issues Related to Security: The next con is that there are issues with the security (Holtshouse, 2013).
The cost benefit analysis within MIS helps to take better decisions within the business and hence the costs vary according to the types and comprises of the several elements. The major benefits of the cost benefit analysis in MIS include cost savings, cost avoidance, improvised service level advantages and many more.
The best recommended information system for Telstra is the Decision Support System. There are several benefits of this particular system and they would be extremely benefitted for taking better decisions.
i) In House Development: Telstra has to select between in house development or outsourcing IS for their business. The in house or organizational employees eventually develop or implement the information system (Bloom et al., 2014). The entire control on the functionality for providing in depth knowledge about the system working procedure, in house development is required. Moreover, it helps in improvement of the system as well as better maintenance for meeting the business requirements.
Role of IT Consultants in Telstra Corporation
ii) Outsourcing: Outsourcing is the significant agreement, where any organization contracts the art of pre existing internal activity to any another company. The contracting of the business process is also checked with this type of information system. The service quality is enhanced with the help of outsourcing IS.
The best solution for this organization of Telstra would be outsourcing IS since the outsourcing vendors can easily deliver the similar services or values easily and promptly (Bajdor & Grabara, 2014). Moreover, outsourcing IS is cost effective and thus extra costs are not incurred in this case.
i) Definition: Data analysis can be defined as the procedure for inspection, cleansing, transformation and finally modelling of data with the major objective to discover the most relevant information and supporting decision making process. This process comprises of few facets or approaches that encompass the diverse techniques, while utilized within several businesses.
ii) Benefits: The main advantages of data analysis are as follows:
a) Discovers Accurate Information: Data analysis helps to discover the accurate information easily (Demir & Krajewski, 2013).
b) Eradicates Fake Information: It helps to eliminate the fake information without affecting the real data.
c) Easy Data Transformation: Data analysis is responsible for easier data transformation.
iii) Business Revenue: Data analysis is much effective for the business for increasing their revenue. The main reasons for this factor are that it helps to sae time, money as well as effort. Hence, the organization could easily deploy, configure and monitor the business processes without many complexities (Laudon & Laudon, 2016). Moreover, the performance of the business is improved and the business revenue of that organization is incremented.
iv) Future Plans: Data analysis is better for the future plans such as the sales forecasting and customer purchasing patterns of Telstra Corporation Ltd. The future planning could be easily done with this type of analysis and consumer base could be expanded easily.
Conclusion
Therefore, from the above discussion, it can be concluded that information system or IS is the set of equipment that is involved for the dissemination of information. The computer systems’ connectivity, hardware, software or even the information are considered as the major parts of information systems. Various types of information systems are present, which include operation support systems, transaction processing systems, decision support systems, management information systems and finally executive information system. This is the most basic computer system, which solely includes the shared resources, processed information and those people, who are managing the information system. Telstra Corporation Limited is one of the most popular and significant organizations in Australia that is responsible for providing several telecommunication services to its customers and employees. There are various contributions of this information system for the Telstra organization. The above report has clearly outlined the impact and importance of information system on this particular organization. Two distinct alternatives of the information systems that are better for the organization are also provided here. The best selection between the outsourcing as well as in house development components for Telstra is also given here. Moreover, the several advantages of the data analysis for the organizational revenue and success are also provided in this report.
References
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Castronova, A. M., Goodall, J. L., & Ercan, M. B. (2013). Integrated modeling within a hydrologic information system: an OpenMI based approach. Environmental Modelling & Software, 39, 263-273.
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Eason, K. D. (2014). Information technology and organisational change. CRC Press.
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Tarhini, A., Arachchilage, N. A. G., & Abbasi, M. S. (2015). A critical review of theories and models of technology adoption and acceptance in information system research. International Journal of Technology Diffusion (IJTD), 6(4), 58-77.
Telstra.com.au. (2018). Telstra – mobile phones, prepaid phones, broadband, internet, home phones, business phones. [online] Available at: https://www.telstra.com.au/ [Accessed 28 Aug. 2018].
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