Importance Of Team Management In Woolworths Limited: A Proposed Model For Resolving Employee Issues

Outline of the Proposed Proposal

This research proposal depicts the importance of team management in terms of concentrating on the staffs who are working for the business organization. For this particular proposal the selected organization is Woolworths Limited, an Australia based retail industry. However, due to lack of staff management the organization is currently facing major issues. In order to mitigate those issues, the background of the research problem, problem definition and for mitigating those issues appropriate research questions and research objectives are also illustrated in this proposal. Not only this, but also a designed has been proposed for Woolworths Limited for resolving the issues. It has been expected that the issues can be resolved with the help of this proposed model.

After analyzing the current status of Woolworths Limited it has been found that, due to different activities, the company fails to communicate proper along with the employees and also unable to give enough time to the employees. For this reason the employees fail to develop their career. It also has a negative consequence on the performance of the employee who is working for Woolworths Limited. In order to combat these issues the company must develop a proper organizational structure including an information system in terms of ERP solution. This proposed solution will provide a Customer Relationship Management (CRM) approach and Supply Chain Management (SCM) to both the employees and management authority.

From the organizational analysis it has been found that nowadays, the most challenging situation occurring in the business organizations is the management authority fails to provide enough time to its employees and as they are unable to spent enough time with their employees, their performance was also negatively impacted.  The main reason behind their poor performance took places because of their poorer relationship along with the management authority and managers as well. For resolving these problems the employees are needed to spend quality time with their manager to establish a good bonding. Customer Relationship Management (CRM) system helps to develop such relationship accurately.

With the help of proper IS the organizational structure of Woolworths Limited would be developed and the employees will be able to establish secured as well as beneficial relationship along with the managers. It will help them to improve their level of performance and even with improved performance; the revenue structure of Woolworths Limited will also be positively impacted.

Due to lack of understanding between the employees and the managers it might happen that the company fails to develop and implement the IS properly in the business organization.

Background of the Research Problem

For high amount of organizational activities and due to the extreme work pressure the employees of the company fails to develop secured and accurate relationship among the employees and management authority. Due to managerial disabilities the employees are unable to establish friendly relationship with the managers. As Woolworths Limited does not possess open communication thus the employees of the retail industry fails to share their point of views with each other.  

• What are the main issues those are affecting the organizational revenue and structure as well?
• How the organizational structure of Woolworths Limited can be developed?
• What are those certain strategies those are needed to be incorporated for developing secured relationship between the employees and the managers?
• How the performance of the employees can be improved?

The objectives of the research proposal are as follows:

• To identify the organizational issues
• To develop proper organizational structures in terms of Information system
• To establish secured relationship between the employees and managers of Woolworths Limited
• To improve the performance of the employees

The health of a business organization could become detrimental due to the poor relationship between the managers and the other employees. In order to get competitive advantages from the marketplace and for improving the market revenue the businesses are required to focus on the interaction between the managers and the employees. If the employees felt dissatisfied with the management rules and policies then their performance will also be negatively impacted (Renwick, Redman & Maguire, 2013). The companies should incorporate accurate communicate as well as cooperation keys to improve the performance, morale and attitude of the employees. Motivation and inspiration are the two components those are necessary to be considered by the management authority for developing any business.

Human Resource Management (HRM) of a retail industry is required to be active enough so that they could perform accurate roles as per the allotment. Good communication is the most important thing which is required for inspiring the employees and consumers also (Seeck, H., & Diehl, 2017). Based on the type of businesses different business organizations acquire various activities such as workshop, seminars, training programs, offices lunches and many others. Apart from this, the companies should also develop a shared goal and that goal must be followed by both the employees and managers.

The organizational structures are required to be developed based upon the feedback or invoice generated from other consumers. Consumers are the most important assets of any business organizations (Boon & Kalshoven, 2014). Consumers help to assist the business towards measurable revenue. The services and the productivity of the business organizations will also increased with the improved performance of the employees. The different activities those are necessary for the employees and manager to be incorporated within the business organization are as follows:

 In order to gain measurable organizational revenue from the market place the employees are required to develop certain policy those are helpful to mitigate the intra and inter organizational conflict. Conflict is referred to as one of the most predictable situations in the workplaces (Bormann & Abrahamson, 2014). Though, this is not the top most priority that should be considered. The working environment of a business organization can be complete disrupted with the intra organizational conflicts.  In order to resolve these problems the companies must address those issues rationally and in a timely manner. Miscommunication is another issue that interrupts the general flow of communication in the business organizations (Onyango, 2015). Certain steps should be followed by the business organizations for resolving the organizational conflict and to develop a secured relationship between the employees and the manager of the business organizations.   

Expected Benefits

Manager as the role model: The managers are needed to be role model for the business organization who must possess all the qualities of a manager and leader as well. They must not behave rudely to their business subordinates.

Managers must be accessible: The managers are required to be available to the employees all the time so that the employees could share their views with other employees (Waters & Hightower, 2016).  

Managers must possess open communication approach: In order to improve the organizational communication all the business organizations are required to develop involve open communication so that the employees could share their thoughts and innovative ideas along with the other employees.  

Training and development arrangement: In order to establish error free communication among the employees and managers proper application of the information system is necessary (Asamani, Naab & Ofei, 2016). For operating the information system accurately accurate training and development programs are needed to be incorporated in the business organizations.  

Conclusion 

From the overall discussion it can be concluded that for gaining effective opportunities from the business organizations and competitive market it is necessary to improve the situation of the organizations and its surroundings also. The qualities or business policies those are needed to be possessed by the managers to mitigate the organizational conflict, proper Information System in terms of CRM, ERP and SCM are needed to be incorporated in the business organizations. The steps those are necessary for mitigating the issues are also illustrated in this literature review.

Research design is referred to as one of the most important component that is required to be selected properly to resolve the staff management issues that are continuously occurring in Woolworths Limited. Even for the organizational improvement and proper decision making the researchers should consider proper research design approaches and methodologies as well. In order to reveal the hidden facts accurate research methodologies are needed to be developed in the research proposal. In order to develop and analyze the research proposal the developers are required to undertake all the aspects properly including the research philosophy, research design and research methodologies. For making the Information System accurate and beneficial for Woolworths Limited it is necessary to engage the staffs along with the official HRM policies developed by Woolworths Limited. Proper justification for research design and research methods, data collection and research approaches are also elaborated in the below section.

Boundaries and Delimitation of Scope

Three different types of research design are available in the research approaches. In order to explain the framework properly selection of proper research collection and analysis pattern are required to be developed by the researchers. While gathering data from different resources it is necessary to apply accurate proper research approach. It will help to describe the research problem properly. Three major research patters those are widely used for developing academic research proposal include exploratory, descriptive and explanatory.

In order to complete any research proposal exploratory design approach are used for acknowledging different ideas generated from both the managers and staffs. However, the explanatory research design demonstrates the occurrences of different incidents and it also affects the incidents. It helps to gain proper information regarding the research problem. The issues identified in Woolworths Limited are all related to the Human resource management of the retail industry and with the help of descriptive research design all the details of staff management can be effectively revealed and elaborated for developing the research proposal. The application of explanatory research design is strictly avoided due to its support towards the longitudinal study and this is not at all helpful for this particular problem of Woolworths Limited. For gaining details of HRM policy, staff’s satisfaction and staff’s engagement, descriptive design is found to be very much helpful. The organization will be able to take effective and beneficial organizational decision with the help of this design approach. As the employees decision making procedure is appropriately investigated with this design thus for this particular research proposal this design is being selected for Woolworths Limited.

The issues identified for Woolworths Limited include:

1. Lack of engagement between the organizational staffs and the managers
2. Due to lack of engagement and poor relationship the staffs fails to share their views and ideas along with the management authority.
3. Due to these in-capabilities the performance of the employees are also getting negatively impacted.

In order to mitigate the staff management oriented issues, the company should incorporate an Information system in terms of Customer relationship management and staff management.

While developing the research proposal for Woolworths Limited it has been found that among three different research philosophies such as positivism, realism and interpretivism are available. For revealing the hidden facts for lack of staff engagement, positivism research philosophy has been selected. This philosophy is completely logical in nature and dominated by different scientific method. For much detail observation and collecting knowledge from different resources, it also helps to reject metaphysics. For better analysis, on the hidden facts positivism research approach has been selected. On the other hand, two different types of research approaches are there such as inductive and deductive. Even if, enough data are not available then, also inductive research approach can be applied. However, deductive research approach is used as a procedure for describing the practical theories for accessing the research contents accurately. However with the help of deductive research approach the theories could be more specifically analyzed. Different theories could build with much specification and data analysis concept. Based on the study and research topic proper approach is required to be selected. For this present study, deductive research method is applied to understand the topic more precisely and clearly. Due to lack of theory emphasis, for resolving the issues of Woolworths Limited, inductive research approach has not been selected.

Problem Definition

Validity and reliability are the two most important factors those are strictly required to be considered while developing a research proposal. All the information collected from the resources is absolutely validated and reliable as well. After considering the issues involved in Woolworths Limited it has been found that, for mitigating the risks proper risk management approaches in terms of Information system are needed to be installed by the management authority. With the help of the ERP system the issues will be absolutely resolved and removed from the core management system of the retail industry. The data collected from the survey are completely reliable in nature also it means that based on the features and nature of the problems these data are reliable.  

In order to develop the research proposal for Woolworths Limited proper data are required to be collected from primary data collection. Through conducting survey information are being collected. Primary data are helpful for collecting raw material from different survey. The participants of the survey are all employees who are working in the Information System operating organization. With the help of the information system the issues of HRM and staff management can be completely mitigated from the management of Woolworths Limited. Among the qualitative and quantitative primary data collection only the qualitative data collection approach has been selected for this particular topic. In order to record narratives data form, for providing a better analytical resultant, qualitative data collection is found to be much helpful. On the other hand, for large sample size, quantitative data collection approach are very much helpful.

While conducting a research proposal for Woolworths Limited it has been found that, certain ethical aspects are needed to be considered in terms of organizational chart and staff management. The researcher should follow proper code of ethics those are helpful to identify the correct and wrong set of behavior. The role of employees and managers in Woolworths Limited for improving the organizational situation are very much important. Few ethical aspects those are considered for this particular research proposal are as follows:

Data application: Through studying the staff management policy and employee management in Woolworths Limited it has been found that, the information gained from the understanding are very much helpful. In order to make the finding and analysis completely limited for the academic purposes only, all the commercial application are needed to be avoided.

Involvement of the respondents: The respondents who are taking part in the organizational staff management must not be influenced from any kind of external attacks. For this particular research topic, the voluntary participation are encouraged appropriately.

Research Questions

Anonymity of the respondents: While developing the research proposal for Woolworths Limited, it must be ensured that no external mental as well as physical harassment are involved.  

While understanding the issues of Woolworths Limited that the organization is facing due to lack of staff management certain limitations are identified. Some of the restrictions are avoidable but at the same time some of the restrictions are by nature completely unavoidable. The encountered research limitations are as follows:

Reliability: The respondents associated in the data collection approaches and research processes are must not be involved with any kind of external pressure or influences. The managers and the employees of the business organizations should be biased towards the shared organizational goal. Therefore, it can be said that issues in reliability are present in the research proposal.

Time constraints: As the nature of the study is completely cross sectional, thus the researchers are required to complete the task within an estimated time period. Due to short amount of time period many details issues regarding staff management are not properly analyzed in this research proposal. Due to the cross sectional study the researcher fails to analyze the detail of the study of Woolworths Limited.  

Proposed Time Schedule 

Figure 1: Gantt chart for Woolworths Limited

(Source: created by author)

Figure 2: Project budget for Woolwortsh Limited

(Source: created by author)

References 

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Literature Review

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