Improving Patient Safety And Quality In Healthcare Services

The Importance of Patient-Centered Care in Healthcare Services

• Continuously considering patient necessities
• Patient focus
• Optimizing structural performance
• Directing on means to an end
• Continuous learning on inaccuracies
• Continuously enlightening systems and processes

• Moves from failed standards to a proactive approach
• Involves everyone in the organization
• The process to improve quality, performance
• Improves the quality of care
• It is based on integrated system information and accountability.

• Leadership
• Participation of patients
• Patient intensive organization
• Factual methodology for decision making
• Commonly beneficial supplier associations
• Process Coordination
• Continuous Enhancement

• Defined and specific quality objectives and policies
• Strong patient orientation
• Preventing mistakes or defects
• It reviews the quality of all factors involved in the production.

It consists of organised and constant activities that led to quantifiable advancement in health care services and the health position of directed patient groups. It incorporates work as systems and processes, focuses on patients, and improves quality. It demands an organization to assemble information to incorporate healthy transformations. It aimed at improving patient experience and taking the patient fulfilment to an altogether different level. It gives emphasis on enhancing business procedures as a means to improve a company rather than blaming service providers for sources of inefficiency (Rahmqvist & Bara, 2010).    

It seeks to enhance the viability of treatments and intensify patient fulfilment with the service. With an aging populace and rising health care prices, quality administration in healthcare is attaining increased attention. A healthcare framework comprises small and large elements, such as drug stores, medical clinics and hospitals, and all parts need to provide quality support for the system to work appropriately (Kaplan, Brady, Dritz, Hooper, Linam, Froehle & Margolis, 2010).

Competitions in healthcare segment are imposing healthcare organization to look for innovative ways and means for enlightening their procedures. This is for enhancing the worth of hospital’s products and services and decreasing patient disappointment. It reduces the inaccuracies and to move towards excellence as well as improve patient satisfaction and care. A quality enhancement methodology relates statistics to measure and decrease variation in processes. In this, health care associations have the capability to reduce the medical faults and getting things done faster. It is patient centred and raises performance at a revolution level. It increases prescription accuracy and efficient emergency services (Gamal Aboelmaged, 2010).  

Q.2 Explain the term patient safety. What is the major dissimilarity between patient safety and safety in health care? What does the term risk management understand and its aim?  Briefly evaluate the approaches that a health expert utilizes during risk analysis and managing a high-risk situation.  

Ans. Patient safety is a discipline that gives emphasis to safety through the stoppage of reduction, recording, and investigation of healing faults that often leads to unfriendly impacts. In a few healing centres, it is on a top priority. Strong healthcare services reduce contamination rates, put checks in place to avoid errors, and guarantee solid lines of correspondence between patients, clinic staffs, and families. It is the decrease of threat of pointless damage connected with health care to an adequate possible level (O’connor, Coates, Yardley & Wu, 2010).

Reducing Medical Errors to Enhance Patient Safety

Risks to patients, staff, and administration are common in healthcare. Accordingly, it is necessary for an association to have skilled healthcare hazard chiefs to evaluate, create, implement, and examine risk management plans. There are numerous priorities to a healthcare association, for example, safety, finance, and particularly, patient care. Risk managers are trained to deal with different issues in multiple sets. The particular association ultimately determines the duties of a risk manager embraced (Bunting Jr & Groszkruger, 2016).

Risk managers typically work in the extents of medical administration, such as clinical research, human and psychological health care and emergency preparedness.

• They experience preventable tests and medications.
• Develop mutual complications like contaminations.
• Face a stretched hospitalization stay.
• Be readmitted to the clinic.
• Deal with assurance denials.

• Process Mapping- It delivers insight into frameworks and processes in which enhancement interventions are presented and is seen as valuable in healthcare quality advancement (Molassiotis, Wilson, Brunton & Chandler, 2010).
• Stratification-Risk stratification is the initial step of directing patients at various stages of risks, and help suppliers to recognize proactively patients at risk of accidental hospital admittances.
• Simulation- Simulation has the perspective to play an enlarged role in enhancing quality and patient care through a deeper perceptive of potential abilities, and assimilation into the healthcare efforts that supervise such endeavours inside of clinics and healthcare organizations (McGaghie, Issenberg, Petrusa & Scalese, 2010).

The existence of a poor safety culture in the establishments may predominantly relate to lack of assurance. The efforts to intensifying commitment of the health experts and employees can help to advance the safety culture and to make an effective framework in the association. It showed an insignificant improvement of safety climate in the companies. Safety culture has been well definite and can be restrained, and poor alleged safety culture has been connected to enhanced faults rates. However, accomplishing sustained developments in safety culture can be tough. Definite actions, such as partnership training, executive walk rounds, and creating unit-based security teams, are connected with enhancements in safety culture capacities and have been associated to lower error rates in some reviews (Landrigan, Parry, Bones, Hackbarth, Goldmann & Sharek, 2010).

The safety philosophy of an association is the product of individual and group beliefs, approaches, opinions, capabilities, and forms of conduct that control the assurance to, and the style and ability of, an association health and safety administration. Administrations with a positive safety philosophy are described by communications created on common trust, by a common view of the significance of safety and by self-assurance in the efficiency of precautionary actions.

Patient safety culture involves the staff members’ insight of safety, the inclination of staff associates to report measures, the number of measures reported, and a global patient safety grade specified by staff associates to their units. Regardless of the fact that proofs are constrained, the opportunity of patients being hurt in hospitals receives medical care in a health system. It also develops by establishing an attitude of patient care in the health system is important to advance the worth of care and encourage patient safety (Jha, Prasopa-Plaizier, Larizgoitia & Bates, 2010).

References

Bunting Jr, R. F., & Groszkruger, D. P. (2016). From To Err Is Human to improving diagnosis in health care: the risk management perspective. Journal of Healthcare Risk Management, 35(3), 10-23

Gamal Aboelmaged, M. (2010). Six Sigma quality: a structured review and implications for future research. International Journal of Quality & Reliability Management, 27(3), 268-317

Hellings, J., Schrooten, W., Klazinga, N. S., & Vleugels, A. (2010). Improving patient safety culture. International journal of health care quality assurance, 23(5), 489-506

Hibbard, J. H., Greene, J., & Daniel, D. (2010). What is quality anyway? Performance reports that clearly communicate to consumers the meaning of quality of care. Medical Care Research and Review, 67(3), 275-293

Jha, A. K., Prasopa-Plaizier, N., Larizgoitia, I., & Bates, D. W. (2010). Patient safety research: an overview of the global evidence. BMJ Quality & Safety, 19(1), 42-47

Kaplan, H. C., Brady, P. W., Dritz, M. C., Hooper, D. K., Linam, W. M., Froehle, C. M., & Margolis, P. (2010). The influence of context on quality improvement success in health care: a systematic review of the literature. The Milbank Quarterly, 88(4), 500-559

Landrigan, C. P., Parry, G. J., Bones, C. B., Hackbarth, A. D., Goldmann, D. A., & Sharek, P. J. (2010). Temporal trends in rates of patient harm resulting from medical care. New England Journal of Medicine, 363(22), 2124-2134

McGaghie, W. C., Issenberg, S. B., Petrusa, E. R., & Scalese, R. J. (2010). A critical review of simulation?based medical education research: 2003–2009. Medical education, 44(1), 50-63

Molassiotis, A., Wilson, B., Brunton, L., & Chandler, C. (2010). Mapping patients’ experiences from initial change in health to cancer diagnosis: a qualitative exploration of patient and system factors mediating this process. European Journal of Cancer Care, 19(1), 98-109

O’connor, E., Coates, H. M., Yardley, I. E., & Wu, A. W. (2010). Disclosure of patient safety incidents: a comprehensive review. International Journal for Quality in Health Care, 22(5), 371-379

Rahmqvist, M., & Bara, A. C. (2010). Patient characteristics and quality dimensions related to patient satisfaction. International Journal for Quality in Health Care, 22(2), 86-92

Wakefield, J. G., McLaws, M. L., Whitby, M., & Patton, L. (2010). Patient safety culture: factors that influence clinician involvement in patient safety behaviours. Qual Saf Health Care, 19(6), 585-591

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