Literature Review
Effective business communication is very essential for the overall success of each and every businesses. However, success in the context means being capable of achieving a particular objective or of accomplishing a particular task. A good business communications in the relationships with the fellow members or the customers is very necessary for prospering in business (Santos, Pache & Birkholz, 2015). However, in this essay I shall be providing a summary of what I have learnt from the unit and how I believe that my learnings can be applied by me in my future career goals. In order to do so, I shall be selecting a significant concept, i.e., of non-verbal communication skill that I have learnt from one of the weeks (week nine). In this essay, I shall be defining the very concept and would then explain why it is of such an importance for me in my present line of work. Furthermore, on the basis of my discussion and explanation of the concept, I shall be providing a literature review of it based on the current academic understanding of the importance of that concept within the working environment. Finally, I shall be elaborating on how the concept could be important for my future career aspirations within the timeframe of the next 5 years’ time. With the same, I shall also be discussing on how I think this concept or skill would be helping me in meeting my career goals.
Communication is very important in our daily life as people spend more than 70% of their waking hours in communicating and about 80% of this happens by means of non-verbally (lewis & Mills, 2018). The identified concept of effective communication is of non-verbal communication. It is the most used medium of communication in the world of culture. It encompasses facial expression, the tone of voice, eye contact and the body movements. In my current line of work, non-verbal communication is of very much importance. It helps me communicating and conveying my message to the handicapped individuals as well as the illiterate people. For example, it is known that the language of communication with the people who are deaf is based on the hand, eyeball and finger movements and having an idea of all these, helps me in communicating well with these people. Also, sometimes communicating with the individuals who are illiterate becomes tough for me and through written media, it is next to impossible. Also, sometimes there arises some kind of situation that does not allow the usage of oral medium for communicating as well. In such cases, I make use of picture images, graphs, symbol and signs for communicating with the. For example, in order to indicate danger, I use red sign.
Application of non-verbal communication skill in the future career aspirations
Human being, being the social creatures would always undergoes with interaction in between the human in social life. Such interaction is known to be communication (Walther et al., 2015). Charles Darwin in his book named “The Expression of the Emotions in Man and Animals”, has looked forward on how the human emotions express the thoughts and expressions of an individual. In many of his studies, he has proved that human expressions of emotions portray much more than the words (Jack, Garrod & Schyns, 2014). He has also studied the eyes, voice, arms, nose and the other body features so as to substantiate a correlation among the body language as well as the perceptions of the others. He has concluded his research and findings on the notion that the facial features of human beings correlated with the tone of his voice for expressing certain feelings. As per him, “The pitch of the voice bears some relation to certain states of feeling is tolerably clear”. One could easily sense the emotion of other people like high spirits by focusing on the words that are unspoken. Furthermore, as per Darwin, an individual in high level of spirits, though might not actually smile, but commonly exhibits some sort of tendency for the reactions of the corners of his mouth. For example, he has described the way stating that- “From the excitement of pleasure, the circulation becomes more rapid; the eyes are bright, and the colour of the face rises. The brain, being stimulated by the increased flow of blood, reacts on the mental powers; lively ideas pass still more rapidly through the mind, and the affections are warmed” (Bejan, 2016).
It is also to note that the nonverbal refers to the unspoken works as well as a source to send the messages which are “not sanctioned for verbal delivery by our culture” (Soares et al., 2018). Being human beings, people have a specific strength to respond fastly and unconsciously pick up the clues they get from the nonverbal behaviours of the others so they could respond to them and react accordingly. However, it is to mention that as people are cultural-bound in what they see and could interpret those behaviours in incorrect manner based on their experiences and background. The non-behavioural behaviours are very tough to censor and to control (Wani et al., 2017). They comes very naturally to a person based on his true feelings, culture and emotions and it is possibly to be misleading like verbal communication could be. With the same, there is seen of importance for the speakers to have a full control over the nonverbal behaviours for communicating with the others in effective way.
Conclusion
Moreover, it is to note that there are two types of verbal communication and they are unintentional and the intentional communication. The intentional communication refers to the conscious attempts that man makes for communicating with the others by means of speech. On the other hand, the unintentional verbal communication are the things that man say without any meanings. Frank et al. (2015) has presented the three elements in ant face to face conversation in his studies of communication and they are- the spoken words, the voice tone and the nonverbal behaviours. With the same, he has also suggested that the words comprise of about 7%, the voice tone of 38% and the nonverbal behaviours or the body language comprise of 55% (Yang, 2015). It is to note that both the skills of listening and speaking are important for communicating in verbal manner. With the same, the clarity in the words, the skill of remaining composed, being polite and following some basic yet important rules of etiquettes would further aid in the process of verbal communication. As per (Bunglowala & Bunglowala, 2015), verbal makes the conveying process of the thoughts a lot faster and easier in actual terms.
The understanding of the non-verbal behaviours of others or their body language would help me in helping my peers or the ones with whom I would interact in the future in accepting my view-point. Using the techniques like that of mirroring would help me in putting others at the ease. Sometimes, an individual might be agreeing with me out loud, while the clues like avoiding eye contacts or of fidgeting would help me in identifying or understanding that he or she is not completely honest with his or her words. This means that noticing when an individual’s verbal and non-verbal communication match would help me my workplace or career in determining that whether or not they are on board with my idea or not.
Conclusion
Hence, from the above analysis it is to conclude that non-verbal communication plays a very crucial role in conveying the information and the meanings of what a person wants to convey to others. With the same, it also helps in conveying how he or she interpret the actions of the ones who are around them. However, it is very important to take the actions of non-verbal behaviours in the groups in consideration. What a person actually speaks along with his expressions, voice tone and his facial and body appearance might tell a great deal about what he is really trying to convey. In this paper, I have elaborated on the significance of non-verbal communication in terms of work activities as well as its application in the future career of mine.
References:
Bejan, A. (2016). Advanced engineering thermodynamics. John Wiley & Sons.
Bunglowala, A., & Bunglowala, A. (2015). Non Verbal communication: An integral part of teaching learning process. International Journal of Research in Advent Technology Special, (1st), 371-375.
Frank, M. G., Griffin, D. J., Svetieva, E., & Maroulis, A. (2015). Nonverbal Elements of the Voice. In The Social Psychology of Nonverbal Communication (pp. 92-113). Palgrave Macmillan, London.
Jack, R. E., Garrod, O. G., & Schyns, P. G. (2014). Dynamic facial expressions of emotion transmit an evolving hierarchy of signals over time. Current biology, 24(2), 187-192.
Lewis, D., & Mills, G. R. (2018). The Bullseye Principle: Mastering Intention-based Communication to Collaborate, Execute, and Succeed. John Wiley & Sons.
Santos, F., Pache, A. C., & Birkholz, C. (2015). Making hybrids work: Aligning business models and organizational design for social enterprises. California Management Review, 57(3), 36-58.
Soares, P. F., Rocha, A. P. M., Guimarães, T. M., Leite, F. L., Andery, M. A. P., & Tourinho, E. Z. (2018). Effects of verbal and non-verbal cultural consequences on culturants. Behavior and Social Issues, 27, 31-46.
Walther, S., Stegmayer, K., Sulzbacher, J., Vanbellingen, T., Müri, R., Strik, W., & Bohlhalter, S. (2015). Nonverbal social communication and gesture control in schizophrenia. Schizophrenia bulletin, 41(2), 338-345.
Wani, O., Scheidegger, A., Carbajal, J. P., Rieckermann, J., & Blumensaat, F. (2017). Parameter estimation of hydrologic models using a likelihood function for censored and binary observations. Water research, 121, 290-301.
Yang, P. (2015). Intercultural nonverbal communication competence: meeting body language challenges in facilitating and working with students from culturally diverse backgrounds in the Australian higher education context. Journal of Communications Research, 7(1).
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