IT Solutions For Hosted Desktop Solutions Company

Background of Hosted Desktop Solutions

About Business Analysis

Business Analyst is an advisory role which has the responsibility for investigating and analysing business situations, identifying and evaluating options for improving business systems, elaborating and defining requirements and ensuring the effective implementation and use of information systems in line with the needs of the business.

Some business analysis roles extend into other areas such as strategy implementation, business case production, benefits realisation, specification of IT requirements.

A good business analyst can make the difference between a poor and a great investment in business and IT improvements. A good Business Analyst must have some competencies such as good personal qualities, great business knowledge and professional techniques.

The personal qualities are the skills and characteristics that are useful for a business analyst. These can be explained as communication, relationship building, influencing, team working, political awareness, analytical skills and critical thinking, attention to detail, problem-solving, leadership, self-belief and professional development.

Business Knowledge is an essential as a background and foundation for the business analyst’s work. The essentials of business knowledge can be explained by business finance, business case development, and domain knowledge, and subject matter expertise, principles of information technology, organisation structures, supplier management and business architecture.

The professional techniques can be considered with the following skills: Project management, strategy analysis, stakeholder analysis and management, investigation techniques, requirements engineering, business modelling, data modelling, gap analysis, facilitation skills, portfolio management, benefits management and agile thinking.

HDS can be considered as a full service company which is located in the IT Hub in Sydney. The main working of the organisation is related to the installation of the software, hardware, configure and manage the system, creation of the website, extranets and intranets. The main client of the organisation are mainly those company and other organisations who do not have any type of problem related to the outsourcing of the IT solutions. The company also provide the service which is related to the host services for the equipment within the premises.

My role in the case study is related to the role of the Chief information officer (CIO) for an organisation which is named as “Hosted Desktop Solutions” (HDS). The main functionality of the organisation is in the sector of open source IT solutions towards small and medium sized business bodies. The organisation is facing some type of problem which are to IT constraints, the owner of the organisation has asked for a suggestion which is related to the problem. The network capacity of the organisation is related to a 4 years old server which is used for the concept of storage, networking and file sharing.

IT Infrastructure of Hosted Desktop Solutions

In the scenario which is given in the case my role would be in the focus on the improvement of the business relating to the HDS. The main focus point which is related to the access would be in the sector of the sub projects on the assessment. The main aim which is related to the case would be on the focus of how to improve the internal issue with the staff administration and the stakeholders.

Being a chief information officer the main focus point which would be related to the aspect would be on the sector of improving the external and internal strategies of the organisation, tactical and the concept of the working in the sector of the improvement of the operational responsibilities. The main result which I would be trying to gain from the concept is to manage the business and help the growth of the business in the aspect of the sustainable growth. The goal of the working would be focused on the following aspects. 

• Managing of the internal operations across all the areas.
• Contributing to the development of the application.
• Assisting the founder with the planning of the strategy.
• Alleviating some of the Jeff’s and Bob’s tactical and the operational decision making aspects.
• Contributing to the aspect of the IT deployment into the larger organisation.

Analysing business goals and objectives

The main business goal which is related to the working of the organisation Hosted desktop solution is to provide IT hosted open source solution to medium and small sized organisation.

The objective of the organisation is to set the aspect which is related to the analysis of the business IT along with the suggestions which are related to the IT solutions to resolve the problem and the issue which are majorly faced within the hosted desktop solution organisation.

The infrastructure which is related to the working of the HDS is the ad-hoc affairs which was not able to meet with the current demand of growth. The capacity which is related to the networking of the HDS is a 4 year old system which was used for the purpose of storing, networking and the concept of the sharing of the files along with the hosted application legacy for the customers. The management system which is present can be stated to be a mix of paper which directly focused on the excel files which are present from the beginning of the organisation.

Into the concept of the HDS, the market of the cloud computing services can be directly expanded and on the other hand it can be stated the expenditure which is related to the IT expenditure is not effected. In the context of the case study it can be stated that the organisation has some capacity issue which is related to the area of the business for example human, knowledge management, budget, planning. In the other hand it can be stated that the company’s revenue are not increased which impact the sector of enabling the resource investment.

Customer Management System of Hosted Desktop Solutions

The customers are directly with the HDS who prefer the aspect of dealing with the time which is related to the staffs those who are very much loyal to the business. The older clients which are related to the HDS have a very much better idea which is relating to the knowledge and the issues as compared with the junior staff members. The system directly offers high end customized solution relating to the IT towards the literate clients. The new prospective of the business is stretched to the concept of the social media while the clients are managed by the social media activity properly.

In order to achieve the possible solution which is related to the IT the clients must visit the website of the organisation were they would be getting the appropriate result which they opted to achieve. For the client there are open source resolutions which are available and on the other hand the company themselves deploy their own application. The cloud computing aspect can be very much advantageous in this aspect which directly help the organisation to facilitate the business completely online.

The system which is related to the customer management directly helps in the concept of the better creation of the relation between the organisation and the clients. The outcome which can be directly be stated in concept of the customer management system are stated below:

• The concept of customer relation management directly increases the efficiency which is related to the up to date information about the IT solutions which are hosted to small as well as medium business organisations.
• It improves the aspect which is related to the cross sell relating to the better solution relating to the organisation problem. It can directly increase the sector of the collaboration of the team which can be used to manage the resource capacity.
• The revenue aspect is also altered in this context by means of providing a profit which is related to the feature of the increase in the productivity of the HDS.

The current capability which is related to the concept is in the sector of the direct interaction with the old customers with the staff. The main objectives which can be related in the context is to deliver the social media while the clients are liked to be managed with the concept of the social media.

The HDS can be considered to be capable of managing the aspect which is related to the informal policies which are related to the procedures of the growth of the business. The team members in this context should have the appropriate responsibility and the roles so that it would be affecting the overall business of the organisation.

In order to give a better options relating to the hosted service towards the clients the organisation should focus on the aspect of using the concept of the cloud. The services which can be used in this context can be considered as electronics and technology commerce.

It can be assumed that within the concept of the cloud computing the maintenance cost are highly reduced which would be very much beneficial for the organisation. In order to manage the inventory into the concept of the cloud it can be stated that the e commerce would be very much beneficial in this context.

Role of Chief Information Officer (CIO) for Hosted Desktop Solutions

The operation which is related to the HDS is based on the aspect of small business culture. The roles which should be undertaken by the members of the team are not properly defined. The turnaround time which is related to the client are getting increased and the relation with the older clients are decreasing and the focus is more on the new clients.

The main problem which is seen in the server box was relating to the processing power of the RAM and the setup of the server can be considered to be very much unstable in the past few years as the founder and the technician who were related to taking up steps when something went wrong. The computers which were used by the staffs were also old and did not include the at least version of the software and mainly considered to old system which made the working very much difficult.

The company is also indulged into the aspect of providing open source solution for the clients and on the other hand the company has also started to develop and directly deploy and develop its very own application. As the concept of the cloud computing is gaining importance it is directly helping the organisation to reform its internal as well as external working.

The organisation should take into consideration the aspects which are related to the operation as well as maintained of the HDS organisation while implementation of the customer management system is done.

The implementation of the concept of the cloud would be directly beneficial for the concept of the working of the organisation as well as the sector of the reduction of the budget of the organisation.

Rank 1: The option which is related to the informal policies as well as the procedures of the organisation to manage the overall increase in the growth of the business.

Rank 2: Proper management of the administrative response turn around.

Rank 3: Management of the project margins.

Rank 4: Proper management of the roles and responsibilities.

Rank 1: the support staff should engage in interaction with older members

Rank 2: Delivery of the aspect which is related to the client which are linked to the social media and should be taken into consideration to be managed within the social media.

Rank 3: Develop the aspect of the “intranets” and “extranets”.

Rank 4: The clients should have proper website which should be managed.

Personal Qualities and Business Knowledge of a Good Business Analyst

Rank 5: Management of the better framework which is related to the cost without the impact of the delivery quality.

2.18 Assess and rank solution approaches to facilitate selection 

Rank 1: Better service to the client

Rank 2: Delivery of the social media solutions.

Rank 3: The client should interact through a proper website.

Rank 4: Development of the strategy should be done.

Rank 5: Enlarge of the student.

2.19 Scope in terms of features and functions 

The prosed system should store the data of the user in a centralised system which should be very much secured and can be accessed when needed.

The communication aspect is impacted by the sector of email and through the use of social media.

Stakeholder	Interest	Assessment of impact	Strategy
Project Sponsor	Objectives which are related to the project earning and project goals	High- It can influence the project.	Report of the performance which is generated weekly.
Project Manager	Activity of the project and its deliverables	High- It can influence the project.	Regular update report

Taking into consideration the education sector the organisation is developing its internal as well as external aspects with the help of the concept of the cloud computing. For the current customers it is expected to increase the revenue as well as increase the market share of the company and create opportunity to enter other markets as well. However it can be stated here that other competitors are also making a move into the market making the concept of the organisation more crucial so that they have to increase the standard of the operation. It can be stated here that the level of service which is given by these organisations are not so high quality as the service which is given by the HDS. The HDS is very much renowned for the aspect of the offered the best price to the customers and is very much preferred by most of the large organisations.

• An estimated cost which is related to the net cost relating to the solution.
• An estimation of the time by which the delivery should be done relating to the project.

• The objectives and the goals of the project should be very much clear
• The planning of the project should be done according to the requirement of the project.
• There is always lack of supplier and vendor support.

There should be a proper estimation of the cost and it should be followed appropriately throughout the working of the project.

A proper meeting should be done with the clients so that any issue which is faced by the client can be resolved before they actually impact the sector of the operation of the business.

There is basically negotiation with the client relating to the service which they would  be receiving from the service providers. This deal would be very much continuous and would be expanding totally throughout the life cycle of the plan.

There would be effect of the sector of the flow of continuous information flow which is related to the aspect of the opportunity which is not withstanding very much precisely. The main concepts which can be taken into consideration in the aspect is the involvement of the relegates and in addition tracks the things directly into the deal.

Professional Techniques of a Good Business Analyst

 A selection of the distributed computing can be used to diminish the cost which is related to the enhancement of the cloud facility within the administration. The main advanatage which can be stated in this context is that the cost investment sector is incraesec with it, it directly expands the sector which is related to the readiness.

There should be an implementation of the distributed administration of the computing for example innovation trade chances which would be facilitating the aspect of the administration related to the customer.          

Time: There should be always management of time in a proper manner so that the implementation of the process of the prosed customer relation system should be completed on time.

Quality: the quality of the system should be the main focus and should take into consideration the aspects which are related to the service and the demand of the customer.

Cost: The estination of the project cost can be considered very much vital in the aspect which would be driving the different factors of the project towards success.

Conclusion

The new system which is proposed for the organisation can be very much beneficial for the aspect and the overall working of the organisation. The sectors which would be effected is in the sector of internal as well as external working.

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