Job Descriptions And Key Selection Criteria For North West Regional Hospital Positions

Task 1: Key Features and Uses of Job Descriptions

The description of any job outlines the role, responsibility and eligibility of the required position of job (Breaugh, 2017). A good and clear job description can attract competent and eligible candidates for the job. In addition, the proper job description ensures the quick filling up of the post for which the description has been given. There are some key features that signify a good job description (Pató, 2013). These features are:

The very first feature of the job description is the precise and clear summary of the job. The summary of the job must entail the specific role and responsibility required for the job.

Just after the job summary the description of the job must specify the roles and responsibilities the candidate applying for the job has to perform. This section should follow specific format and must be understandable to the candidates.

After the brief overview about the job the next section of the job description must provide the educational and professional qualification required for the job. This section must contain the clear and specific job eligibility.

The section after the eligibility detail needs to be a brief overview of the salary and benefits details that the company will provide to the candidate selected for the job.

Last section of the job description must be the information about the company with the contact details.

The job description is used basically as a hiring tool in recruitment process. Apart from this main function, the job description is used in many ways such as performance management, training and employee development, compensation, recognition and rewards, return-to-work programs, essential job function analysis and so on (5 Uses for a Job Description – focushr., 2017).

It is evident from the above brief section that a good job description must follow some key characteristics that not only adds value to the job but also is able to attract number of employees for the job. It is also clear from the essay that the job use of job description is not limited in the hiring process, but also refers to a wider context.

North West regional Hospital is one of the primary healthcare facility providers in the north western region of Tasmania and this is also the biggest health service provider in the state with 180 public beds, 70 private beds and 700 employees (North West Regional Hospital, 2017). In addition, the hospital has 15 outreach sites across the tropical and northern Australia and offers general and nuclear medicine service to the people. The hospital was founded in 1900 and in 2007 it was announced to be guaranteed with the funding from the government, as stated by Australian Prime Minister.

The purpose of the job is for ensuring that the administrative service of Children department is effective and efficient and for providing the customer service of high level that leads to the high quality outcome for both children and their families (Cooper, 2012). The job also aims to monitor the administrative service of the children department related to finance and finding, technology and other compliances related to the legal works.

• Administrative work related to the finance and funding and prepare and balance petty cash
• General office duties
• Data entry and word processing
• Process and distribute notes, information, reports and correspondence
• Making maintenance of Minutes, reports, Papers and planning documentation

Task 2 and 3: Job Descriptions and Key Selection Criteria

Mandatory Qualification:

• Must complete secondary and higher education
• Diploma or Graduate degree in administrative study
• Certificate from degree in health service
• General knowledge in computer  and net banking

Professional Requirements:

• 5 years of minimumworking experience in multidisciplinary office
• 1 yearExperience in customer service
• Experience in account handling
• General administrative experience

Non-mandatory Qualification:

• First Aid certificate

• High level communication skill (both verbal and written)
• Ability to provide high customer service
• Excellent organizational and management skills
• Good knowledge in computer
• Ability to handle team

North West regional Hospital is one of the primary healthcare facility providers in the north western region of Tasmania and this is also the biggest health service provider in the state with 180 public beds, 70 private beds and 700 employees (North West Regional Hospital, 2017). In addition, the hospital has 15 outreach sites across the tropical and northern Australia and offers general and nuclear medicine service to the people. The hospital was founded in 1900 and in 2007 it was announced to be guaranteed with the funding from the government, as stated by Australian Prime Minister.

The purpose of the job is to provide primary health care service to any specific community according to the Standard of Practice for Registered Nurses (Smolowitz et al., 2015). The position emphasizes on the disease prevention, community capacity building and health promotion (Trail Ross, 2012). The particular job also aims to ensure to maintain medical records of the patients and promote the values, mission, vision and philosophy of care. In short, the job aims to provide general and addition health related service to the community people.

Source: (Freund et al., 2015)

• Provide clients with health related education and practice
• Provide primary and general health service
• Maintain health related paperwork and charts
• Ensure overall health development in the community
• Coordinate clinical supplies and monitor medication

Mandatory Qualification:

• Undergraduate degree in nursing from any registered university
• Current and valid registration certificate of nursing

Professional Requirement:

• 3 to 4 years experience in community health service and public health
• General knowledge in computer and paperwork
• 1 year practical experience in handling clinical and medication issue

Non-Mandatory Qualification:

• Additional training in physical assessment

• Excellent communication skills (both verbal and written)
• Health awareness skill
• Proficiency in using computer and electronic medical records
• Individual problem solving skills
• Ability to manage health related issue in community

North West regional Hospital is one of the primary healthcare facility providers in the north western region of Tasmania and this is also the biggest health service provider in the state with 180 public beds, 70 private beds and 700 employees (North West Regional Hospital, 2017). In addition, the hospital has 15 outreach sites across the tropical and northern Australia and offers general and nuclear medicine service to the people. The hospital was founded in 1900 and in 2007 it was announced to be guaranteed with the funding from the government, as stated by Australian Prime Minister.

The purpose of the job is to provide emergency service to the patients and provide quality care to the same in respectful, safe and compassionate environment (Flowerdew et al., 2012). The purpose of the job also focuses on the documentation of the emergency health cases and proper verification off the paperwork. The job aims to provide a proper service to the emergency patients in a formal and ethical manner.

Source: (Kee et al., 2012)

• Act under the supervision of medical officer  and medical consultants
• Admit emergency patients to Emergency Department
• Attend regular rounds in the emergency department ward with responsible medical team
• Handover patients from the emergency department to the general Medicare department
• Review the medical condition of patients in regular basis
• Review the medical paperwork of emergency patients   

Mandatory Qualification:

• MBBS, Medical degree from registered university or equivalent
• Current and registered certificate from Medical Council

Professional Requirements:

• Registrar level experience in any registered hospital for minimum 2 years
• Current ACLS certificate

Non-mandatory Qualification: NIL

• Excellent team management skill
• Excellent communication skill (both verbal and written)
• Flexibility for work shift

Among the four selection criteria, which are qualification, experience, professional skills and personal skill, the employer while selecting the Administrative Officer for the children department in the NWRH must assess each (www.careercentre.dtwd.wa.gov.au. 2017).

Qualification is the first criteria in the selection process. The applicants must have the fundamental and primary knowledge and ability while applying for the given post. However, the practical experience is the priority for the post, but NWRH also focuses on the basic education that requires the candidates to have completed undergraduate degree from any registered university and must have certificate in health service and diploma degree in administrative course.

The professional experience is one of the major and prior criteria for the applicants. NWRH is seeking candidates with a good experience in multidisciplinary hospital and in administrative service so that the candidates if selected do not have to learn the process of the job. The hospital is also searching for candidates having good experience in customer service, as because the job demand customer handling as the prior responsibility (unicentre.uow.edu.au., 2017).

Task 4: Recruitment Advertisement

Apart from the mandatory requirement for being eligible for applying for the advertised post, the additional criteria require some skills in the applicants. The professional skills like handling difficult situation, problem solving skills, accountability for own mistakes and management of the team and others come from the experience (Younger, 2013). Personal skills like communication, good observation power, good personality, respect and dignity for the patients and their families are needed in the candidates applying for the job (Carnevale & Smith, 2013).

Note: Requirements criteria are same for both native and foreign candidates.

Source: (Teena Rose, 2017)

1. What is the key that leads to successful and effective communication in public?
2. How would you handle a situation where the person you are dealing with is stubborn in accepting the terns and condition of your organization?
3. Share your ideas for organizational development.
4. Share your ideas that you will use to solve a problem that your team has encountered
5. while communicating with the family of a patients.
6. Provide an example of a situation that is challenging to your organizational ethics.
7. How would you ensure an effective payment service process?
8. Do your ethical values support working in a situation after you have finished your shift?
9. Share your experience in applying new technology in your job. Mention how it helped your organization.

Administrative Officer is undoubtedly one of the respectful and responsible jobs. In addition, being the Administrative Officer for the children department requires ability and sense of responsibility in the candidate. Hence, for the screening of the candidate requires specialized persons to assess the qualities, eligibilities and skills of the candidates (Schuler, Farr & Smith, 2013). The interview process will include three stages where the each stage will be higher from the previous one and evaluate specific criteria for the job in the applicants (Administrative Officer interview questions template, 2017). Each stage of the selection will be assessed by different members of the interview panel.

The first stage of the interview will be taken by the Assistant manager of the NWRH and the interview will be both written and verbal test. If the candidates qualify the initial round of interview, that will be then assessed by the general manager (GM) of the hospital, who will take a short viva of the candidates. If the GM thinks of the candidates to be eligible enough to take charge of the administration of the hospital, the candidates will be appearing for the final round of interview by the Human Resource Manger of the Hospital. The HR will lastly take a general interview of the candidates and if selected will give the appointment letter to them (Gatewood, Feild & Barrick, 2015). Each of the members in the team is important because each will take interview on the different skills and abilities of the candidates (Yawn et al., 2014).

Reference:

Uses for a Job Description – focushr. (2017). focushr. Retrieved 21 September 2017, from https://focushr.biz/5-uses-for-a-job-description/

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Breaugh, J. A. (2017). to Recruitment. The Wiley Blackwell Handbook of the Psychology of Recruitment, Selection and Employee Retention, 12.

Carnevale, A. P., & Smith, N. (2013). Workplace basics: the skills employees need and employers want.

Cooper, T. L. (2012). The responsible administrator: An approach to ethics for the administrative role. John Wiley & Sons.

Flowerdew, L., Brown, R., Russ, S., Vincent, C., & Woloshynowych, M. (2012). Teams under pressure in the emergency department: an interview study. Emerg Med J, 29(12), e2-e2.

Freund, T., Everett, C., Griffiths, P., Hudon, C., Naccarella, L., & Laurant, M. (2015). Skill mix, roles and remuneration in the primary care workforce: who are the healthcare professionals in the primary care teams across the world?. International Journal of Nursing Studies, 52(3), 727-743.

Gatewood, R., Feild, H. S., & Barrick, M. (2015). Human resource selection. Nelson Education.

Kee, R., Knott, J. C., Dreyfus, S., Lederman, R., Milton, S., & Joe, K. (2012). One hundred tasks an hour: an observational study of emergency department consultant activities. Emergency Medicine Australasia, 24(3), 294-302.

Medical Office Administrator: Job Description, Duties and Requirements. (2017). Study.com. Retrieved 21 September 2017, from https://study.com/articles/Medical_Office_Administrator_Job_Description_Duties_and_Requirements.html

North West Regional Hospital | Tasmanian Health Service. (2017). Dhhs.tas.gov.au. Retrieved 21 September 2017, from https://www.dhhs.tas.gov.au/tho/nw/north_west_regional_hospital

Pató, B. S. G. (2013). The 7 Most Important Criterions of Job Descriptions. International Journal Of Business Insights & Transformation, 7(1).

Schuler, H., Farr, J. L., & Smith, M. (Eds.). (2013). Personnel selection and assessment: Individual and organizational perspectives. Psychology Press.

Smolowitz, J., Speakman, E., Wojnar, D., Whelan, E. M., Ulrich, S., Hayes, C., & Wood, L. (2015). Role of the registered nurse in primary health care: Meeting health care needs in the 21st century. Nursing Outlook, 63(2), 130-136.

Teena Rose, I. (2017). 21 Important Interview Questions for Healthcare Administrators. Interview Strategies — Sample Job Interview Questions — Coaching Services. Retrieved 21 September 2017, from https://www.interviewstrategies.com/healthcare-administrator-interview-questions/

Trail Ross, M. E. (2012). Linking classroom learning to the community through service learning. Journal of community health nursing, 29(1), 53-60.

unicentre.uow.edu.au. (2017). Retrieved 21 September 2017, from https://unicentre.uow.edu.au/content/groups/public/@web/@unic/@hr/documents/doc/uow173279.pdf

www.careercentre.dtwd.wa.gov.au. (2017). Retrieved 21 September 2017, from https://www.careercentre.dtwd.wa.gov.au/toolsandresources/Documents/2011-Job-Search-Guide-S11Key%20Selection%20Criteria.pdf

Yawn, B. P., Buchanan, G. R., Afenyi-Annan, A. N., Ballas, S. K., Hassell, K. L., James, A. H., … & Tanabe, P. J. (2014). Management of sickle cell disease: summary of the 2014 evidence-based report by expert panel members. Jama, 312(10), 1033-1048.

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