Part A: Theory Questions
- What are the ten most important valuesthat shape the way you live your life?
Appreciation
Belief in others
Caring
Commitment
Compassion
Cooperation (Harnett, 2008)
Courtesy
Dedication
Honesty
Integrity
- Set your personal and professional goals by
- Use the image below to give yourself a score and draw a spider chart for yourself
(Fairclough, 2008)
- Using your spider chart, develop specific goals for yourself.
- Goal 1: Need to focus on travel and leisure so that I can explore the world and learn new things (Carraccio, 2014).
- Goal 2: Need to earn more and to manage the future so that possession could be obtained
- Goal 3: Health and fitness is required to be taken into consideration, need to work out every morning so as to manage the fitness
- Goal 4: Focus should be developed towards the studies. It is required that targets for the higher studies should be made. This will help in managing the career and moving towards better future (Banks, 2013).
- Goal 5: Grooming and personality development are the two aspects which are required to be focused upon. This will help in attaining achievements in the interview processes and will help in getting jobs.
- Do you believe that you maintain a good work-life balance? Give reasons for your answer.
Yes, I do maintain a good work life balance as I prefer to keep the balance between my personal and professional life (Ashton, 2015). I remain professional at my workplace and never bring work in the personal life. This helps in fulfilling both personal as well as professional life in a proper way.
- List three strategies can you put in place to improve your work-life balance?
- Tracking the time will help in improving the work life balance (Aldridge, 2009)
- Determining the priorities will also help in managing and improving work life balance
- Setting goals will also help in managing the work-life balance in an appropriate way.
- What do you understand by the term ‘Key Result Areas’?
The general metrics or parameter set by the organisations for the specific role is known as Key Result Areas or KRAs. These are the areas which help in defining the job areas for an individual. The company measures the qualities and skills of an individual on the basis of these areas and makes the decision of whether to hire that Particular individual or not (Throop & Castellucci, 2011).
- What is the difference between lead indicatorsand lag indicators?
Lead and lag indicators are the two types of measurements which are used so as to access the performance of an individual in a business. The lead indicator works as a predictive measurement in which predictions are made by the business in relation to the people. On the other hand, Lag indicator helps in measuring the output.
- What are the benefits of using a ‘priority matrix’ to plan your activities?
Priority matrix helps in managing the work because all the things are set according to the requirements (Stevens & Stevens, 2008). An individual can manage his work properly by setting an appropriate set of priorities and can move towards to the path of success and sustainability. It also helps in providing work life balance.
- Describe two practical techniques you can use to improve your performance at work?
- Preparing a to-do list and setting the milestones will help in improving the performance of work.
- Stop multitasking is another practical technique which will help in improving the performance of work.
- Explain six methods in which you can organize yourself better at work.
- Starting the day with a structured me day will help in managing the work effectively
- Using commute time will help in developing coordination (Stamm, 2015)
- Reducing the meeting time will also help in managing work
- Scheduling regular breaks will help in managing the work
- Working offsite when it makes sense will also help in managing the work
- Consolidating the number of places where a person need to go will help in managing the work
- What is your job title?
The Job title is of Receptionist
- What is the purpose of your job?
The purpose of the job is to help the customers and provide a better set of support by guiding them and assuring that customer could get effective support which is required by them.
- Complete the table below:
What are your key responsibilities and accountabilities? (i.e Key Result Areas) |
How do you measure your success in each area of responsibility? |
How is your KRA linked to the organization’s overall goals? |
|
1 |
Attending the customers and providing them greetings and welcoming them in a proper way. |
I have noticed that almost 90% of the customers have visited the company and found that the way of greeting is really effective and got impressed with the same (Smith, 2011). |
Warm welcome provided to the clients will help me in attracting them towards the company and will help in gaining orders. |
2 |
Receiving the daily emails and responding to the inquiries |
100% of the emails are responded in an appropriate manner and information is shared. |
Receiving emails in the proper manner will help in remaining informed and helping the company in making important decisions. |
3 |
Ensuring that the security could remain maintained and issues of the customers could get resolved. |
80% of time breach of security is being managed and proper response to the same was provided (Rea, 2012). |
Managing the security system will help all the employees as well as myself in remaining safe and secure. |
4 |
Updating the calendars according to the appointments and scheduling the meetings accordingly. |
99% of the appointments are scheduled properly and support is provided in removing the clashes of time. |
Maintaining calendar and appointments will help in making my job easy. It will help in providing better support to the company. |
5 |
Keeping eye on the orders and clients and providing effective response |
80% of the orders are received without any clashes or complexity (Powers, 2015). |
This will help in the growth of the company which will help the same in providing salary to me as well as will help in boosting my career. |
- What do you understand by ‘multiple intelligences’?
The theory in which intelligence is differentiated into specific modalities rather than seeing the intelligence dominated by just seeing the general ability is known as multiple intelligence (Kruckeberg, Amann & Green, 2011). It means that in multiple intelligence all the aspects are being focused upon, intelligence is not being dominated just by seeing the general abilities of an individual.
- Explain the meaning of the term ‘competencies’?
Competency is the ability to do something in a successful way or in an efficient manner. It means in competency it is required that the work should be processed with quality and within the time decided (Knapp, 2015).
- What positive or negative impact can organisational policies and procedures have on your professional development?
Organisational policies and procedures hinder the growth of a person also due to these policies and procedures an individual fails in managing the work according to him (Jones, 2011). It hinders in providing the freedom of decision making and affects the growth.
- List five methods for assessing your competencies.
- Self-Assessment
- Feedback from the team and peer members
- Putting oneself in a real situation
- Playing the business game (Horwath, 2007)
- Participating in the test
- What do you understand by Kolb’s learning cycle? How can you apply it to your own learning?
Kolb’s learning cycle helps in understanding the learning styles with the effect of which new things could be learned by an individual in a proper way. It helps in making an effective set of decisions and provides a better support in adopting the effective and efficient set of aspects which could help in building a proper career (Holt, 2007).
- How can you build your management knowledge and skills? List at least 5 methods.
- Defining the vision and broadcast
- Getting personal to get the engagement in work
- Recognizing the power of influence with the help of personal branding
- Maintaining great and effective communication
- Understanding the power of gratitude (Hollinshead, 2011)
- Explain FIVE practical steps you can take to earn a professional reputation at your workplace?
- It is required to be credible with the help of uncompromising integrity
- It is required to manage and leverage the digital footprints
- Engaging in the work will also help
- Leading through the education
- Looking for the opportunities so as to make the improvements
- Genuinely solving the problems (Harnett, 2008)
- It is required to be strategically responsive
- Complete the table below to analyze your professional strengths and weaknesses, opportunities and threats.
Strengths As a professional, I have the quality to manage the work life balance. I have the skills and knowledge of the work I do I have the skills to take an appropriate set of decisions. |
Weaknesses Emotional Short tempered Impatience (Fairclough, 2008) |
Opportunities Searching for new jobs Taking challenges Self-Assessment (Carraccio, 2014) |
Threats Increasing competition Basic requirements Confidence |
- Develop a ‘Personal Development Plan’ using the template below:
What are my development Objectives? |
Priority |
What activities do I need to undertake to achieve my objectives? |
What support/resources do I need to achieve my objectives |
Target date for achieving my objectives |
Self-Assessment |
1 |
Participating in extracurricular activities |
Organizing competitions (Banks, 2013) |
8/25/2017 |
Managing Change |
2 |
Indulging in some or the other new and innovative areas |
Applying the change at workplace |
8/31/2017 |
Separating personal and professional life |
3 |
Managing work on time and reaching home and managing the personal life (Ashton, 2015) |
Making a work schedule |
9/10/2017 |
Building Team |
4 |
Help the people in the understanding effectiveness of a team. |
Availing people and providing them same task |
9/15/2017 |
Taking Decisions |
5 |
Indulging in the decision making aspects. |
Idea generation and indulging in team meetings |
9/25/2017 |
Review Date: |
- Write a list of strategies you can use to develop and expand your professional network.
- Attending target networking events
- Volunteering
- Reaching out to the strangers
- Connecting with the social media connections
- Forming a strategic alliance with the folks but it should be not formed in a competitive manner (Aldridge, 2009).
References
Aldridge, K. (2009). Manage personal work priorities and professional development. Chatswood, N.S.W.: Software Publications.
Ashton, K. (2015). New Registered Nurses’ Personal Responses to Professional Practice. Journal For Nurses In Professional Development, 31(1), 9-14.
Banks, S. (2013). Negotiating personal engagement and professional accountability: professional wisdom and ethics work. European Journal Of Social Work, 16(5), 587-604.
Carraccio, C. (2014). Competency 3. Manage conflict between personal and professional responsibilities. Academic Pediatrics, 14(2), S84-S85.
Fairclough, M. (2008). Supporting Learners in the Lifelong Learning Sector. Maidenhead: McGraw-Hill International (UK) Ltd.
Harnett, P. (2008). Understanding primary education. London: Routledge.
Hollinshead, A. (2011). Effective group work with young people. Professional Development In Education, 37(1), 166-167.
Holt, T. (2007). Balanced Priorities. SPIE Professional, 3-19.
Horwath, J. (2007). The Missing Assessment Domain: Personal, Professional and Organizational Factors Influencing Professional Judgements when Identifying and Referring Child Neglect. British Journal Of Social Work, 37(8), 1285-1303.
Jones, K. (2011). Central, local and individual continuing professional development (CPD) priorities: changing policies of CPD in Wales. Professional Development In Education, 37(5), 759-776.
Knapp, H. (2015). Therapeutic communication. Los Angeles [u.a.]: SAGE Publ.
Kruckeberg, K., Amann, W., & Green, M. (2011). Leadership and personal development. Charlotte, N.C.: Information Age Pub.
Powers, K. (2015). Making professional development personal. Teachers And Curriculum, 15(1), 6-9.
Rea, T. (2012). Education in small states – policies and priorities. Professional Development In Education, 38(3), 509-510.
Smith, R. (2011). Researching, reflecting and writing about work. Professional Development In Education, 37(2), 308-310.
Stamm, B. (2015). A Personal–Professional Experience of Losing My Home to Wildfire: Linking Personal Experience with the Professional Literature. Clinical Social Work Journal, 45(2), 136-145.
Stevens, N., & Stevens, N. (2008). Learning to coach. Oxford: How To Books.
Throop, R., & Castellucci, M. (2011). Reaching your potential. Australia: Wadsworth/Cengage Learning.